American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Sophia Russell Desoto, TX

Each time I have needed them the process was easy, smooth, and reliable

3 years ago

Reply from American Home Shield

Hi Sophia. It is really great to hear how easy it has been for you to have your service issues resolved. We love taking the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do so for you.

May. 2nd, 2022

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Verified Customer

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Michael Fisher Murrieta, CA

They did not handle my needs well. Sent out a plumbing company who was non- communicative with customer

3 years ago

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James Whelchel Hiawassee, GA

Phone representatives are not very helpful. They don't seem to understand as you explain your problem.

3 years ago

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Alfy Calle Phoenix, AZ

Not easy to schedule but on e scheduled usually satisfied. I am satisfied with the garbage disposal replacement

3 years ago

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LaShonda Wise Manassas, VA

AHS provide excellent service however, some of the subcontractors are substandard.

3 years ago

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Verified Customer

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Not interested

O there than our last experience with plumbing, they hVe been relatively good for us.

3 years ago

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Tyrika Jackson Panama City, FL

They are liars and don't keep their word. They don't pay attention. I been with them for years and they send a check for wrong amount and name misspelled. Smh

3 years ago

Reply from American Home Shield

Hi Tyrika. Thank you for bringing this matter to our attention. I am sorry to hear the check amount was not correct and your name was spelled wrong. I would be happy to follow up with you to assist with a resolution.

Apr. 28th, 2022

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Verified Customer

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Latoya Wright Muskegon, MI

Because why should I pay to have someone come look at my issues then turn around and have to pay them to fix it ? What do my warranty actually cover?

3 years ago

Reply from American Home Shield

Hi Latoya, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Alison Petry

I've already submitted this assessment, but y'all have been unable to provide service when our a/c went out causing us to pay out of pocket for a new system, then couldn't get anyone out for a seasonal checkup. It's just not cost effective for us.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Alison, I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you to assist.

May. 6th, 2022

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Verified Customer

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Darin Bloomington, IL

Too much of a delay once you call AHS and when the contract can come out !! Also, they only give you one option for a contractor !!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Kathy Fleming Oregon City, OR

Quick to help . Very friendly staff. Very polite on the phone.

3 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Sanjiv Glen Mills, PA

Tech was assigned promptly and issue was resolved in reasonable time

3 years ago

Reply from American Home Shield

Hi Sanjiv, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

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Verified Customer

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Jane Clark-Ashford Clinton, MD

Receive services from reliable, efficient professional technicians.

3 years ago

Reply from American Home Shield

Hi Jane. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you.

Apr. 22nd, 2022

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Verified Customer

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TRACI TIMMONS Helena, AL

They have really improved their plans and customer service.

3 years ago

Reply from American Home Shield

Hi Traci, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Claudia Palomares Nogales, AZ

Excellent service fast response you don't stay long time waiting to answer

3 years ago

Reply from American Home Shield

Hi Claudia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2022

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Verified Customer

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Scott Freeman Washington, UT

They have always addressed my problems and put together solutions immediately.

3 years ago

Reply from American Home Shield

Hi Scott. We are so glad to hear that your repairs have been addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Apr. 22nd, 2022

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Verified Customer

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Ullrich Moser Greensboro, GA

Quick assignment of excellent repair service, reasonable buy-out quickly paid.

3 years ago

Reply from American Home Shield

Hi Ullrich,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2022

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Verified Customer

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Gerald E Thomas Wichita, KS

Things get fixed right away. People they send are very professional.

3 years ago

Reply from American Home Shield

Hi Gerald, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Sean Bates Brazoria, TX

Have been great at helping me get my problems fixed when they pop up.

3 years ago

Reply from American Home Shield

Hi Sean. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Apr. 22nd, 2022

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Verified Customer

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Loretta estrada Watsonville, CA

I appreciate having someone fix my problems when they arrive .

3 years ago

Reply from American Home Shield

Hi Loretta. Thank you so much for letting us know about your positive service experience. We want you to always know you can count on AHS when you need us.

Apr. 22nd, 2022

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Verified Customer

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Mayra castillo Sparks, NV

Easy to request services online and has my issues at home fixed!

3 years ago

Reply from American Home Shield

Hi Mayra. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next exceptional repair experience.

Apr. 22nd, 2022

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Verified Customer

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Rachelle Little West Chester, PA

Efficient, ability to speak w an agent. Satisfactory results every time.

3 years ago

Reply from American Home Shield

Hi Rachelle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Linda Bliven Phoenix, AZ

They sent an experienced technician to diagnose and repair the appliance.

3 years ago

Reply from American Home Shield

Hi Linda. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 23rd, 2022

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Verified Customer

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Pedro Requena Copperas Cove, TX

Fast service! Ease of creating service request makes the process simple

3 years ago

Reply from American Home Shield

Hi Pedro. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 25th, 2022

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Verified Customer

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Kasie Wright Prattville, AL

Quick service, will keep trying until the problem is fixed.

3 years ago

Reply from American Home Shield

Hi Kasie. It is so wonderful that your repair need was taken care of to your satisfaction. We can't wait to provide you with excellent service for your next repair.

Apr. 25th, 2022

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Verified Customer

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april starr Wyoming, MN

easy to submit a request for service. No hassle fixes. very good for my budget.

3 years ago

Reply from American Home Shield

Hi April. Thank you for taking time to let us know how we are doing. We love to take the hassle out of unexpected home repairs. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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John Campbell, D.O., MPH Enterprise, AL

Quick response to my needs of appliance repairs and easy to work with.

3 years ago

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Evelyn Chutes Avon, OH

Always a live person to talk to. Keep me up to date on progress.

3 years ago

Reply from American Home Shield

Hi Evelyn. We greatly appreciate your time to provide a review of your experience. It's very good to hear that you have been pleased with the service you are receiving. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Beverly jakelsky Lakeland, FL

Great customer service. Very helpful with solving any problems

3 years ago

Reply from American Home Shield

Hi Beverly. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Apr. 25th, 2022

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Verified Customer

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Francisco Rodriguez Windermere, FL

Great overall experience, and I appreciated the honesty of the technician.

3 years ago

Reply from American Home Shield

Hi Francisco. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Madelene Lambkin Delray Beach, FL

The great quality and professionalism of the trades they use

3 years ago

Reply from American Home Shield

Hi Madelene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Sheree watts McDonough, GA

My claims have always been handled quickly from beginning to resolution.

3 years ago

Reply from American Home Shield

Hi Sheree, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Rachel Ritz Fayetteville, NC

They were quick and dispatched a great company to work on our appliances.

3 years ago

Reply from American Home Shield

Hi Rachel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Wanda Charlotte, NC

Simple plans to choose from and business referrals are professional

3 years ago

Reply from American Home Shield

Hi Wanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Ben Phoenix, AZ

Easy quick service, courteous techs and good customer servicd

3 years ago

Reply from American Home Shield

Hi Ben, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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RUDOLPH E WOODS Uniontown, PA

obtaining service was extremely easy, price is reasonable, and I'm satisfied.

3 years ago

Reply from American Home Shield

Hi Rudolph, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Linda Susanne DeAlmeida Punta Gorda, FL

Our water heater is now working. The plumber was excellent and professional.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Susan Tyler, TX

Some issues are resolved quickly; but some more difficult issues are seldom resolved quickly and efficiently.

3 years ago

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Verified Customer

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John H Hawkins Pflugerville, TX

Haven't had any response as to whether or not the drum for my dryer has been ordered from ACT Appliance

3 years ago

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Verified Customer

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Patrice Kerwin Clermont, FL

They are usually very good. But they closed a request before the service was completed.

3 years ago

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Verified Customer

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Steven Wall Sarasota, FL

When I disagree with a tech rep , AH will send another tech rep for a 2nd opinion

3 years ago

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Verified Customer

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Jennifer Smith Cedar Hill, TX

The service personnel they send are not very professional. Nothing that needs repaired is ever covered. Feels like a waste of money.

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Linda S Burgin

I have only had 2 issues since becoming a member. Prompt service.

3 years ago

Reply from American Home Shield

Hi Linda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Kim Ballard

Excellent value for the price. Excellent service. Great local repair staff!

3 years ago

Reply from American Home Shield

Hi Kim,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Calvin D Cheek

The response to the issue with my dishwasher was second to none

3 years ago

Reply from American Home Shield

Hi Calvin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received for your dishwasher. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Apr. 15th, 2022

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Verified Customer

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Jana Magee

Service and efficient. Vendors have been wonderful to work with

3 years ago

Reply from American Home Shield

Hi Jana. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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John M Bernard

I found American Home Shield and their team very easy to work with

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Janet Hutson

I have had no hassle when I have or need a repair. Repairs are done timely.

3 years ago

Reply from American Home Shield

Hi Janet, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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Janice High

Quick response to my requests. Their customer service is very attentive.

3 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Camille D Barbosa

The turn around time to replace my defective range was very fast

3 years ago

Reply from American Home Shield

Hi Camille, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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