American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Karl Waller

My issue hasn't been resolved and I continue to have to call back!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Karl, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS property address for further assistance.

May. 6th, 2022

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Verified Customer

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Roberta Price

Always knowledgeable and courteous. The service companies they assign work to are very reputable companies.

3 years ago Edited January 10, 2024

Reply from American Home Shield

HI Roberta, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Paul Florissant, MO

They've here when we need them and the cost is not so bad thanks

3 years ago

Reply from American Home Shield

Hi Paul. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 28th, 2022

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Verified Customer

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Larry Lock Kissimmee, FL

Wry fast response time, excellent customer service, reasonable prices.

3 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Francis Spampinato Leesburg, VA

Services were expeditious and completed satisfactorily in a timely manner

3 years ago

Reply from American Home Shield

Hi Francis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Christen Lee Honolulu, HI

Quick turnaround on my claim and reimbursed me for the broken appliances.

3 years ago

Reply from American Home Shield

Hi Christen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Myrna Maraviglia

They have always handled my problems quickly and satisfactorily.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Myrna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Alexis Davis

AHS provides the best service at a fair price

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Alexis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Susan Faison Arlington, TX

I have been totally satisfied. Tradesmen assigned have been of top quality

3 years ago

Reply from American Home Shield

Hi Susan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Dave Port Edmond, OK

Affordable, and has saved me thousands of dollars over the years.

3 years ago

Reply from American Home Shield

Hi Dave, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Ann Austin, TX

It was So easy to get service ordered & the response time was great!

3 years ago

Reply from American Home Shield

Hi Ann, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Ryan Weisend Sandy, OR

AHS always comes through with quality repair company's in a timely manner.

3 years ago

Reply from American Home Shield

Hi Ryan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Rick Gonzalez Fulshear, TX

Low price, gray customer service and quick and effective service.

3 years ago

Reply from American Home Shield

Hi Rick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Peter Barg Saint Louis, MO

easy to submit claim, fast reply, professional, quick repair

3 years ago

Reply from American Home Shield

Hi Peter, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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EJ Garcia Austin, TX

Everything that has broken down has been fixed with no issues or problems.

3 years ago

Reply from American Home Shield

Hi EJ, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Jessica Blackshear Frisco, TX

Great experience so far, quick response and timely resolution

3 years ago

Reply from American Home Shield

Hi Jessica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Joshua Winston-Salem, NC

Easy to use and efficient at getting an appointment in a timely manner.

3 years ago

Reply from American Home Shield

Hi Joshua, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Penny Kirk Omaha, NE

Friendly and took care if things quickly. Great customer service.

3 years ago

Reply from American Home Shield

Hi Penny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Joshalyn Twyman Norfolk, VA

They respond very quickly to my requests and keep me updated.

3 years ago

Reply from American Home Shield

Hi Joshalyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 29th, 2022

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Verified Customer

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Jodie Wood Nederland, TX

It is easy to place service request and services are timely.

3 years ago

Reply from American Home Shield

Hi Jodie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Naomi Greenfield

They are very responsive and always send an excellent technician

3 years ago

Reply from American Home Shield

Hi Naomi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Beveriy Townsend Nashville, TN

Great with all the business or household app liances repair needs needs

3 years ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Sandy Peralta Covington, LA

Excellent customer service, scheduling of services and follow through.

3 years ago

Reply from American Home Shield

Hi Sandy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Richard Henderson, NV

Great coverage, low price. Fast and efficient. Easy website to navigate.

3 years ago

Reply from American Home Shield

Good morning Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Susan Dean Pasadena, MD

Prompt service, reasonable monthly rate, & friendly employees.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Franco Bruno Palm Desert, CA

Service is prompt and work orders are easy to access with no headaches.

3 years ago

Reply from American Home Shield

Hi Franco, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Lin Brentwood, CA

AHS resolved our issues in a timely manner which was really pleasant .

3 years ago

Reply from American Home Shield

Good morning Lin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 29th, 2022

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Verified Customer

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Alan Aaron Tulsa, OK

Always responsive good contractors Problem resolved

3 years ago

Reply from American Home Shield

Hi Alan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 29th, 2022

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Verified Customer

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Paul Kozlowski Henderson, NV

excellent timely service with qualified techs at a great proce

3 years ago

Reply from American Home Shield

Hi Paul,

Apr. 29th, 2022

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Verified Customer

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joseph priore Westlake, OH

the tech. thst installed my dishwasher was the best i have ever seen

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2022

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Verified Customer

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Martha Hart North Port, FL

It relieves me from choosing a company that may not take care of my issues

3 years ago

Reply from American Home Shield

Hi Martha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Ayana Courtney Chicago, IL

The problem was taken care of immediately and by a professional

3 years ago

Reply from American Home Shield

Hi Ayana, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 29th, 2022

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Verified Customer

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Carrie Alston Jonesboro, GA

Timely, efficient and professional service. Ease of appointments.

3 years ago

Reply from American Home Shield

Hi Carrie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Bob

Quick response, knowledgeable service person, but still awaiting replacement part.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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David Auburn, CA

Great for appliances, not so for plumbing and A/C unless you buy their most expensive plan

3 years ago

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Verified Customer

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Daniel and Elizabeth Neuhold Leavenworth, KS

Prompt service and they work with reputable service companies

3 years ago

Reply from American Home Shield

Hi Daniel & Elizabeth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Patriia Carrera Apache Junction, AZ

i think they went way above to get me a new Washing machine.

3 years ago

Reply from American Home Shield

Hi Patriia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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Beck Columbia Falls, MT

Excellent company. Easy to work with and quick to respond to issues.

3 years ago

Reply from American Home Shield

Hi Beck, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Apr. 29th, 2022

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Verified Customer

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Sophia Russell Desoto, TX

Each time I have needed them the process was easy, smooth, and reliable

3 years ago

Reply from American Home Shield

Hi Sophia. It is really great to hear how easy it has been for you to have your service issues resolved. We love taking the hassle and worry out of unexpected home repairs. Thank you for choosing AHS to do so for you.

May. 2nd, 2022

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Verified Customer

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Michael Fisher Murrieta, CA

They did not handle my needs well. Sent out a plumbing company who was non- communicative with customer

3 years ago

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Verified Customer

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James Whelchel Hiawassee, GA

Phone representatives are not very helpful. They don't seem to understand as you explain your problem.

3 years ago

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Verified Customer

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Alfy Calle Phoenix, AZ

Not easy to schedule but on e scheduled usually satisfied. I am satisfied with the garbage disposal replacement

3 years ago

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Verified Customer

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LaShonda Wise Manassas, VA

AHS provide excellent service however, some of the subcontractors are substandard.

3 years ago

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Verified Customer

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Not interested

O there than our last experience with plumbing, they hVe been relatively good for us.

3 years ago

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Verified Customer

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Tyrika Jackson Panama City, FL

They are liars and don't keep their word. They don't pay attention. I been with them for years and they send a check for wrong amount and name misspelled. Smh

3 years ago

Reply from American Home Shield

Hi Tyrika. Thank you for bringing this matter to our attention. I am sorry to hear the check amount was not correct and your name was spelled wrong. I would be happy to follow up with you to assist with a resolution.

Apr. 28th, 2022

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Verified Customer

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Latoya Wright Muskegon, MI

Because why should I pay to have someone come look at my issues then turn around and have to pay them to fix it ? What do my warranty actually cover?

3 years ago

Reply from American Home Shield

Hi Latoya, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Alison Petry

I've already submitted this assessment, but y'all have been unable to provide service when our a/c went out causing us to pay out of pocket for a new system, then couldn't get anyone out for a seasonal checkup. It's just not cost effective for us.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Alison, I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you to assist.

May. 6th, 2022

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Verified Customer

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Darin Bloomington, IL

Too much of a delay once you call AHS and when the contract can come out !! Also, they only give you one option for a contractor !!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Kathy Fleming Oregon City, OR

Quick to help . Very friendly staff. Very polite on the phone.

3 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Sanjiv Glen Mills, PA

Tech was assigned promptly and issue was resolved in reasonable time

3 years ago

Reply from American Home Shield

Hi Sanjiv, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2022

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