American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Porsha Fryar Summerville, SC

Everything went well the last time I had an issue I'm my home. The company was fast and efficient.

2 years ago

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Verified Customer

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Randolf Pose Murchison, TX

Never had a problem with getting my equipment repaired fast and reliable

2 years ago

Reply from American Home Shield

Hi Randolf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Russell Tallahassee, FL

Where do I begin, from start to finish customer service has been below poor. The vendors that they have deals with are not certified. Worst company ever!

2 years ago

Reply from American Home Shield

Hi Russell,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Sally Riolo Roseville, CA

Companies not always answering to schedule service. Also Home Shield employees do mot speak English.

2 years ago

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Verified Customer

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Sandra Bradley Fort Worth, TX

If problem still is there, another service person will come out

2 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Shannon Hicks Waco, TX

I haven't received my refund from canceled request. It was complete hassle even being able to speak to someone about it.

2 years ago

Reply from American Home Shield

Hi Shannon,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Marilyn Carlin Las Vegas, NV

The system of sending out a diagnostition and later a worker took two months to fix my washer. The service men are not quality

2 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Terry Douglas Bryant Shelby, NC

Refrig. has been waiting for service since Nov. 6 Been here 4 times and still dont have all problems fixed.

2 years ago

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Verified Customer

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Sarah Garland, TX

Great coverage on certain items! Had an issue with my dishwasher and they replaced it!! So happy !

2 years ago

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Verified Customer

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ROBERT GARCIA Tracy, CA

They are a very professional team, dedicated to problem resolution.

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Joanna Bocek Port Hueneme, CA

They were able to send technicians that fixed my garage door opener

2 years ago

Reply from American Home Shield

Hi Joanna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Hal Dowland Knoxville, TN

It was easy to file a claim and the work was done quickly and professionally

2 years ago

Reply from American Home Shield

Hi Hal, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Lindsey brooke Pero Lavaca, AR

Always handle it fast and the people they send are so nice and work with you.

2 years ago

Reply from American Home Shield

Hi Lindsey. We know how important your time is so it's really good to hear that your issue was resolved quickly. Thank you for being a valued member of American Home Shield.

Mar. 9th, 2022

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Verified Customer

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chad hensley Las Vegas, NV

They were able to get me a replacement refrigerator in timely manner

2 years ago

Reply from American Home Shield

Hi Chad, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Rebecca M Tristan Houston, TX

Friendly staff and also the option to request service on line.

2 years ago

Reply from American Home Shield

Hi Rebecca, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Ronald Romero Youngsville, LA

The worker did not mess around. He knew what he had to do and he did it.

2 years ago

Reply from American Home Shield

Hi Ronald. Your review is so exciting to read. We know how important it is to provide you with dependable service. We look forward to taking care of your next repair with this same level of service.

Mar. 9th, 2022

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Verified Customer

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jacdan Newton, KS

Paid a claim when water heater went out in the dead of cold weather.

2 years ago

Reply from American Home Shield

I Jacdan. Thank you for letting us know about your experience. It's really great to know the issue with your water heater was resolved to your satisfaction. We love to provide our members with service they can count on. Thank you for choosing AHS.

Mar. 9th, 2022

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Verified Customer

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Greg Warren, MI

They do what they are supposed to do! Professional, timely, courteous.

2 years ago

Reply from American Home Shield

Hi Greg, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Andrena Jenkins Las Vegas, NV

Friendly and efficient customer service, sent out repair man within a few days

2 years ago

Reply from American Home Shield

Hi Andrena, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Willard Jones Bonney Lake, WA

i WAS ABLE TO GET MY PROBLEM SOLVED QUICKLY AND AT A LOW COST OF$100

2 years ago

Reply from American Home Shield

Hi Williard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Cheryl Mayes Lubbock, TX

They have made sure everything appliance gets fixed or replaced

2 years ago

Reply from American Home Shield

Hi Cheryl. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 9th, 2022

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Verified Customer

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jaime cortes Crest Hill, IL

service, explain details about it and coverture in the contract

2 years ago

Reply from American Home Shield

Hi Jaime, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Karla Glover Barstow, CA

They addressed my problem and had someone out the next day to look at it.

2 years ago

Reply from American Home Shield

Hi Karla. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so great to know that we were able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Debra gadson Harrisburg, NC

There whenever i have an issue. It is good to know ehen there is a break

2 years ago

Reply from American Home Shield

Hi Debra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 9th, 2022

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Verified Customer

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Jesus Nunez Whittier, CA

They were one time, professional, and am satisfied with the work done.

2 years ago

Reply from American Home Shield

Hi Jesus, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Garry Heidenheimer, TX

They don't pay to repair all items had to pay extra to remove my toilet so plumber could clean my stopped I line

2 years ago

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Verified Customer

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cindy Tempe, AZ

The technicians were prompt and knowledgeable, the whole process was easy.

2 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Bruce New Port Richey, FL

Never had a problem with them ! Great company to work with !

2 years ago

Reply from American Home Shield

Hi Bruce. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 3rd, 2022

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Verified Customer

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Janiice Lee Hampton, VA

I have not received my refrigerator yet which is placed on January 27th and today is February the 27th

2 years ago

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Verified Customer

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Maureen Andrecovich Saint Clair Shores, MI

They have been nothing but helpful and get the contractors set up quickly.

2 years ago

Reply from American Home Shield

Hi Maureen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Ernest F GIBSON Pittsburg, CA

They took care of my needs without a blink of an eye and I loved it

2 years ago

Reply from American Home Shield

Hi Ernest. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 4th, 2022

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Verified Customer

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Andy Cadiff Tarzana, CA

Fast and efficient. And the web site for service requests was easy to navigate.

2 years ago

Reply from American Home Shield

Hi Andy. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 4th, 2022

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Verified Customer

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CAROL RAYBURN Columbus, OH

They were fairly prompt. theyi were able to take care both problems that I have called them for.

2 years ago

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Verified Customer

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Tim Cary Buford, GA

Their favorite response is "XYZ part of your appliance is still under manufacture warranty" ... Which is a lie when it's a 12 yr old microwave, 13 yr old water heater, etc.

2 years ago

Reply from American Home Shield

Hi Tim,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Leslie Colburn Magnolia, TX

Successful repairs. Quick service and professionalism handling of repairs

2 years ago

Reply from American Home Shield

Hi Leslie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2022

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Verified Customer

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Duane Kelliher Fontana, CA

after requesting service the company contacted me within the hour

2 years ago

Reply from American Home Shield

Hi Duane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2022

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Verified Customer

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Donald Williams San Antonio, TX

Great customer care very prompt and professional with above and beyond service

2 years ago

Reply from American Home Shield

Hi Donald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Christine Kjosa San Antonio, TX

Our first claim was smooth. The second claim has been very frustrating and we were almost scammed out of $300.

2 years ago

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Verified Customer

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Keith Bryant Greenwell Springs, LA

So far I've bee satisfied with the repairs. I'd like to be updated if there are delays

2 years ago

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Verified Customer

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Bathsheba Cohen Greenville, NC

love the monthly cost and the experts that come to make the repairs

2 years ago

Reply from American Home Shield

Hi Bathseba. We are so happy to read your review and know that you are finding the value in your home warranty coverage with AHS. We can wait to provide you with an exceptional service experience.

Mar. 7th, 2022

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Verified Customer

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Bill Faucher Colleyville, TX

Timely and resolved the issue. Workmen were skilled and professional.

2 years ago

Reply from American Home Shield

Hi Bill,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Kenan L Miller Des Moines, IA

They have been very responses especially my most recent service needs

2 years ago

Reply from American Home Shield

Hi Kenan,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

Mar. 4th, 2022

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Verified Customer

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Kevin Bennight Taylor, TX

The best. Always on time, do a proper job and communicate well

2 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Gary David Quisenberry Fresno, CA

Terrible experience with the customer service (call center in particular). Still an ongoing dispute with no resolution.

2 years ago

Reply from American Home Shield

Hi Gary,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 4th, 2022

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Verified Customer

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Girish K Patel Hixson, TN

Prompt service for repairing HVAC system in the cold weather.

2 years ago

Reply from American Home Shield

Hi Girish,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Oscar B Rivera Elgin, IL

very easy to request repair and professional service no problem at all

2 years ago

Reply from American Home Shield

Hi Oscar. Thank you for taking time to let us know how easy it has been to request service. We want you to know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Mar. 7th, 2022

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Verified Customer

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Erwin Jumento Merced, CA

They immediately assigned a case and a mechanic to fix my heating problem.

2 years ago

Reply from American Home Shield

Hi Erwin. Thank you for taking time to write a review. It is great to hear the problem with your heat was resolved so effectively. We look forward to providing you with this same level of service when you need to use your warranty coverage again in the future.

Mar. 7th, 2022

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Verified Customer

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Gary Stout Wilsonville, OR

Usually very good but right now we are having trouble getting correct info from them

2 years ago

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Verified Customer

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Michelle Hawkins Brown Southfield, MI

Easy and quick response I also felt safe with the company that came out

2 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Mohammad Azhar Wheaton, IL

Experience with the repairs and replacements have been good, but 25% price increase after 1st year was not expected

2 years ago

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