American Home Shield: Read 34,899 User Reviews From Real Homeowners

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joy padula La Crescenta, CA

After much hassling, I was finally able to get a second opinion and the problem was then taken care of

3 years ago

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Verified Customer

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Joan West

Just had a minor issue with monthly billing, but it was resolved quickly

3 years ago Edited January 10, 2024

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Verified Customer

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DONNA JEAN BERGER Muskegon, MI

Brought plan for protection for new home bought only to find I end up paying majority of cost of repairs.

3 years ago

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Verified Customer

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Christina Shih Walnut Creek, CA

The service of locksmith was great but the English of the American Home agent spoke was very difficult to understand.

3 years ago

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Verified Customer

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Becky Rankin Lincoln, NE

Worst experience in 5 years with AHS, I was sent out a repairman NOT HVAC and it took 9 days without AC to get if "fixed" plus cost me almost $400 out of pocket

3 years ago

Reply from American Home Shield

Hi Becky, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Kevin Abeyta Marshville, NC

Our dishwasher sat in the front room for three weeks, and now is sitting in place, not operating still, a mint after delivery!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 31st, 2022

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Verified Customer

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larry d merritt Wakulla Springs, FL

just havent had good service or experience from the providers. They all blame ahs but as a customer i dont care i just want service

3 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number.

May. 31st, 2022

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Verified Customer

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kim vu

Very helpful transparency always listen and be patient with me and answered all my questions

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Donna Motsinger Davison, MI

Very quick and professional. They really know what they're doing.

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Bernard Emmanuel Frost Moore, SC

The service was timely timely and response time was perfect.

3 years ago

Reply from American Home Shield

Hi Bernard, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Hal Galbraith Tucson, AZ

The servicer was excelent, polite, and proficient at his work.

3 years ago

Reply from American Home Shield

Hi Hal, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Hutchens Linda Johnson Williamsburg, VA

The work order is filed very soon after I make a service request.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Carrie Baze Hewitt, TX

They are easy to work with, helpful, know what they are doing ad doing it well.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Dorothy verbal Fountain Hills, AZ

They are very helpful and efficient. The response to the customer is fast

3 years ago

Reply from American Home Shield

Hi Dorothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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arthur Prague, OK

they are very helpful and get our situation solved in a timely matter

3 years ago

Reply from American Home Shield

Hi Arthur, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Billy Lexington, TN

They do what they say they will have fixed all problems in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Billy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Bonnie Collins Phoenix, AZ

They provided prompt service when we needed it with an excellent company

3 years ago

Reply from American Home Shield

Hi Bonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Jeffrey Hartley Converse, TX

My experience was Excellent, timely and professional. I would recommend them

3 years ago

Reply from American Home Shield

Hi Jeffrey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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LEONA PEREZA Kailua, HI

My experience was excellent. Always prompt, responsive and does excellent work.

3 years ago

Reply from American Home Shield

Hi Leona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Adrianne Watson Wakefield, KS

Never had a problem with a claim. Customer service always on point.

3 years ago

Reply from American Home Shield

Hi Adrianne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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William Katy, TX

Pleasant people, follow through with you on scheduling companies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Ann D Niessen Ridgecrest, CA

Prompt service getting the appropriate contractor to fix my problem.

3 years ago

Reply from American Home Shield

Hi Ann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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William Brothers Bend, OR

Quality, experienced, knowledgeable, honest assessment of our AC issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Kristin King George, VA

Quick response, friendly AHS staff. Friendly safe vendor that came to the house

3 years ago

Reply from American Home Shield

Hi Kristin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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JOHN TORBECK Los Altos, CA

Rapid service call and timely settlement for appliance replacement.

3 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Katarina Georges Winter Haven, FL

Really convenient, I like that I don't half to search for services

3 years ago

Reply from American Home Shield

Hi Katarina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Ellen Woods Hutchins, TX

Very prompt in finding and solving my issues in my home.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ellen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Miyuki Martin Folsom, CA

Service technician was very knowledgeable and he has done an excellent job.

3 years ago

Reply from American Home Shield

Hi Miyuki, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Dnita Moseley Jonesboro, GA

So far everyone that has had to come out has been very professional

3 years ago

Reply from American Home Shield

Hi Dnita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Susan O. Cooper Marble Falls, TX

Technician was on time, very professional and solved our issue quickly

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Gerry Granacki Fort Worth, TX

quick response to request for service and a good service provider

3 years ago Edited October 5, 2023

Reply from American Home Shield

Hi Gerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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juanita McGaha Leeds, AL

handled claim quickly, assigned a great vendor to make repairs

3 years ago

Reply from American Home Shield

Hi Juanita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Mr James E Tyler III Bishop, CA

Almost instantaneous response. Great subcontractors. Great follow up.

3 years ago

Reply from American Home Shield

Hi Mr. James, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Ranjodh kaur Easton, PA

Best service, professionalism, always resolves problem, fast customer service

3 years ago

Reply from American Home Shield

Hi Ranjodh, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Jennifer Hayden Smithton, IL

Claims are easy to file and the appointment is scheduled in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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John Puckett Woodway, TX

Each contractor has been quite competant and timely in his response

3 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Surrayah Rajil Baton Rouge, LA

Easy to request assistance, timely and professional service

3 years ago

Reply from American Home Shield

Hi Surrayah, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Larry Haemmerle Larkspur, CO

Excellent service! Quickly and efficiently resolved our issues.

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Daniel P Green Stockbridge, GA

Fast and effecient, the service tech was professional and didn't waste any time

3 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Angelique Blain Success, MO

Fast service with no hassles. The service guy was professional and very nice.

3 years ago

Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Rick Brandtjen Menomonee Falls, WI

Fast service, great contractor. Problem resolved easily and quickly.

3 years ago

Reply from American Home Shield

Hi Rick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Roseanne Cicio San Diego, CA

The tech was very tardy, professional and answered all questions.

3 years ago

Reply from American Home Shield

Hi Roseanne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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RONNIE FULTON GILLIAM Urbanna, VA

Plumber was polite, professional, and caring. Gave excellent service.

3 years ago

Reply from American Home Shield

Hi Ronnie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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ROBIN WEISS Dallas, TX

VERY HELPFUL, PROFESSIONAL AND KNOWLEDGABLE. HOPE TO HAVE HER AGAIN

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Craig Naperville, IL

Easy and what was broken was fixed and very pleased with service.

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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Verified Customer

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Marilym Yvonne Webb Fairview Heights, IL

They made sure the fridge was working before leaving the house

3 years ago

Reply from American Home Shield

Hi Marilym, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Becky Witts Greer, SC

Always resolve my problems either by fixing or replacing entirely.

3 years ago

Reply from American Home Shield

Hi Becky, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Tom Danos Ann Arbor, MI

AHS always responds in a timely manner and provides the best contractors.

3 years ago

Reply from American Home Shield

Hi Tom, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Suzette Foster Muscatine, IA

It was a service maintenance call. He had to postpone once, then he came when he said on time.

3 years ago

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Verified Customer

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Vendetta Luther Hyattsville, MD

They were courteous and timely. They had knowledge of what needed to done and ho to accomplish it.

3 years ago

Reply from American Home Shield

Hi Vendetta, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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