American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Andrew & Wendy Gatzke Abilene, TX

Three had to come back but otherwise great. And they still need to come back to fix our faucet.

3 years ago

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Verified Customer

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Gary Olsen Leander, TX

Things have improved in the past year ... Better about repairing and less apt to push replace

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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dewi tan Claremont, CA

It's just slow to get the work done but did your best to get the second plumber to do the job

3 years ago

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Damon Pearson Windsor, CA

Had past trouble reps would not help me solve the issue. Most recent experience was very favorable though

3 years ago

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Stephen Price Florence, SC

I have had to put in multiple requests to get things fixed continually paying 100 a time to get the same issue fixed.

3 years ago

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Pedro Eguia Los Banos, CA

Paid to get my ice maker in my refrigerator 2 times and never been fixed otherwise everything has been good

3 years ago

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Ian C Davis Red Oak, TX

I had a microwave problem, paid the co-pay and the repair company never showed up. Never received my refund of 75.00

3 years ago

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Verified Customer

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Deborah Davis Trussville, AL

Difficult to understabd customer service reps overseas and never ending loopholes they claim in order to not cover certain things

3 years ago

Reply from American Home Shield

Hi Deborah, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Scott Bomye Flagstaff, AZ

No follow up on getting things fixed take their sweet time to get things fixed had to wait 2 months to get dryer fixed.I could not rate you any less.or I would have.

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Scott Rumley Owasso, OK

Whites AC was awesome! Timely, professional and accommodating!

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Beverly R Jacobs Clayton, NC

The technician was very knowledgeable about what the problem was

3 years ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Rhonda Radford Newark, OH

All my dealings with AHS has been professional and easy to work with

3 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Bridgette Bradley Fort Mitchell, AL

Very helpful And professional. Jessica address all my issues.

3 years ago

Reply from American Home Shield

Hi Bridgette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Fariba Shahmirzadi Rancho Cordova, CA

I received a call from service provide within required time frame.

3 years ago

Reply from American Home Shield

Hi Fariba, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

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Verified Customer

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Stephen Charlotte, NC

Prompt service from Cain Home Repairs, a top shelf AHS contracted provider.

3 years ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Malcolm Heiser Prescott, AZ

AHS has been very responsive and thorough in their claims process.

3 years ago

Reply from American Home Shield

Hi Malcolm, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Charlene Berger Snellville, GA

They were very friendly helpful with finding a good quality plumber

3 years ago

Reply from American Home Shield

Hi Charlene, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Suzanne Vaughn Jacksonville, FL

The process was easy. The work was handled in a timely manner.

3 years ago

Reply from American Home Shield

Hi Suzanne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Dan Norton Olive Branch, MS

Items repaired in a timely manner and the quality of the work was great

3 years ago

Reply from American Home Shield

Hi Dan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Jose San Jacinto, CA

I had a couple de issues and they resolved very fast and professionally

3 years ago

Reply from American Home Shield

Hi Jose, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Riches Henderson, NV

Helped with our problems with electricity And sir conditioner

3 years ago

Reply from American Home Shield

Hi Riches, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Irma Lozano Fresno, CA

Excellent service, the companies you use to service are always the best

3 years ago

Reply from American Home Shield

Hi Irma, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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Veronica Jennings Rocky Mount, NC

They resolved my issues promptly, professionally and satisfactory.

3 years ago

Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Corinea Lee Montrose Heights, VA

They do things in a timely manner, setting apptments was very easy

3 years ago

Reply from American Home Shield

Hi Corinea, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Amy Mantooth Oklahoma City, OK

Fast and speedy work done. Workers are also friendly when they come over.

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Linda Albers Laguna Hills, CA

Home Shield is always efficient and the technicians timely perform the work.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Reginald G Bagube Jr Sparks, NV

Always quick to assign a contractor to fix the problem; no hesitation ever!

3 years ago

Reply from American Home Shield

Hi Reginald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Tony Sands Cantonment, FL

Very fast response time and very professional. Worth every dollar!

3 years ago

Reply from American Home Shield

Hi Tony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Sandy Talmadge Roberts Lexington, MO

AHS TECHS DELIVERED NEW FRIDGE AND RENOVED OLD FRIDGE Within UNDER 45 MINUTES

3 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Rachel Davis Memphis, TN

Everything went according to plan can't complain would use again

3 years ago

Reply from American Home Shield

Hi Rachel,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Lonnie Graham El Paso, TX

They are quick and efficient! Very friendly and good customer service.

3 years ago

Reply from American Home Shield

Hi Lonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Jennifer M Van Tassel Cameron, NC

Excellent service, fast response and provided me with updates on providers

3 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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Sharon Witt Fountain Hills, AZ

It was easy to get my job done! Phone call & they did the rest!

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Aaron Taylor Hickory, NC

Quick attention to getting job done and speed of getting contractors to the job

3 years ago

Reply from American Home Shield

Hi Aaron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Brenda Harvey New Braunfels, TX

The contractor contacted us quickly and was able to help within 24 hours

3 years ago

Reply from American Home Shield

Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Samuel DeWalt Missouri City, TX

Had a problem with A H S one of the contractors who didn't finish the job on my A/C

3 years ago

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Verified Customer

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KRISTIE J CAPTAIN Sulphur, LA

Tri's AC did a great job with our AC units and checked all 4 of them

3 years ago

Reply from American Home Shield

Hi Kristie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Mithun C Plano, TX

Helped me in resolving my AC issue by allocating a technician quickly.

3 years ago

Reply from American Home Shield

Hi Mithun, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Belinda

It's been about three weeks since the company came out to look at my refrigerator and they said they had to order parts and I still have not received the parts

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Crystal Jones Savannah, GA

I've had a work order in Since Dec 1, 2021 and it wasnt resolved until May 25. The length has now cause another issue.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Verified Customer

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Samson Williams Milwaukee, WI

When ordering service for my fridge I wasn't told that secondary garage fridges are not covered under my plan

3 years ago

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Verified Customer

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Filomena de Chiara Harold, FL

For all the money I pay into this warranty service, when I actually had a claim I had to out of pocket 3/4 of the cost.

3 years ago

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Verified Customer

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Betsy Peacock Vacaville, CA

Had water leak in garage from upstairs toilet. Their recommended plumber said he could make it in a week.

3 years ago

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Relecia Foushee Greensboro, NC

I have had to call for the same thing several times and they don't replace the item, just piece mill parts together.

3 years ago

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Kevin Bullock Salem, OR

Waiting over a month on a part for a discontinued oven - c'mon, let's just replace the oven already!!!

3 years ago

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Erma Laster-Boone Waco, TX

Recfurbished A/C compressor lasted for 14 days & to date I'm waiting on 2nd compressor for 7 days and this after calling AHS and local contractor Blizzard Air several times

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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Erica Sanders Antioch, CA

The technicians sent out always go above and beyond to fix the problem

3 years ago

Reply from American Home Shield

Hi Erica, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Robert (Bob) Burns Fort Myers, FL

inspection and replacement was done on schedule as instructed.

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Brittany Kilgore, TX

We have been so pleased with the affordability, coverage, and timeliness.

3 years ago

Reply from American Home Shield

Hi Brittany, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Andrea West Palm Beach, FL

Every experience has been handled professionally and quickly

3 years ago

Reply from American Home Shield

Hi Andrea, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

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