American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Noemi Davila San Angelo, TX

My issues are generally resolved without excessive wait time

3 years ago

Reply from American Home Shield

Hi Noemi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

check_circle

Verified Customer

star star star star star

Judy Barber North Las Vegas, NV

I have always had excellent referrals. Professional and skilled technicians.

3 years ago

Reply from American Home Shield

Hi Judy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Frank Fallon Okatie, SC

They did what I expected for the price I pay for their services.

3 years ago

Reply from American Home Shield

Hi Frank, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Deborah Kane Euless, TX

AHS has always helped me with all problems with courteous staff

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Walter green Rush, KY

Got my stuff fixed in a timely fashion and fixed right the first time

3 years ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Judie Minie San Jose, CA

AHS tried to fix the refrigerator, and offered me a new one when they couldn't.

3 years ago

Reply from American Home Shield

Hi Judie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Shonda Greene Lansing, IL

I have had very good experiences with AHS and the person they sent out.

3 years ago

Reply from American Home Shield

Hi Shonda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Maria Saldaña Katy, TX

They were very thorough in their findings and took care of the issue easily.

3 years ago

Reply from American Home Shield

Hi Maria, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Cheryl Petersen Columbus, OH

They had a quick and excellent response to our A/C Problems.

3 years ago

Reply from American Home Shield

Hi Cheryl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Hutchison Nampa, ID

Always are prompt to take care of any problems or concerns.

3 years ago

Reply from American Home Shield

Hi Hutchinson, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

check_circle

Verified Customer

star star star star star

Catherine Dillenbeck Surprise, AZ

They were on time and very communicative and fixed the problem quickly!

3 years ago

Reply from American Home Shield

Hi Catherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Kathy Rowland Taft, CA

Every time I needed a service it was always quick and efficient

3 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

luigi scaggs Sweetwater, TX

Right from the get go, everything went like clockwork.

3 years ago

Reply from American Home Shield

Hi Luigi, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Russell Pickett Stafford, VA

Timeliness if response, coverage of appliances and ease if claims.

3 years ago

Reply from American Home Shield

Hi Russell, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Khurram Nazeer Louisville, KY

Efficient , knows the problem quickly , in time , don't waste time

3 years ago

Reply from American Home Shield

Hi Khurram, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star_border

dewi tan Claremont, CA

It's just slow to get the work done but did your best to get the second plumber to do the job

3 years ago

check_circle

Verified Customer

star star star star star_border

Andrew & Wendy Gatzke Abilene, TX

Three had to come back but otherwise great. And they still need to come back to fix our faucet.

3 years ago

check_circle

Verified Customer

star star star star star_border

Gary Olsen Leander, TX

Things have improved in the past year ... Better about repairing and less apt to push replace

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Deborah Davis Trussville, AL

Difficult to understabd customer service reps overseas and never ending loopholes they claim in order to not cover certain things

3 years ago

Reply from American Home Shield

Hi Deborah, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Damon Pearson Windsor, CA

Had past trouble reps would not help me solve the issue. Most recent experience was very favorable though

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Stephen Price Florence, SC

I have had to put in multiple requests to get things fixed continually paying 100 a time to get the same issue fixed.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Bomye Flagstaff, AZ

No follow up on getting things fixed take their sweet time to get things fixed had to wait 2 months to get dryer fixed.I could not rate you any less.or I would have.

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Pedro Eguia Los Banos, CA

Paid to get my ice maker in my refrigerator 2 times and never been fixed otherwise everything has been good

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Ian C Davis Red Oak, TX

I had a microwave problem, paid the co-pay and the repair company never showed up. Never received my refund of 75.00

3 years ago

check_circle

Verified Customer

star star star star star

Fariba Shahmirzadi Rancho Cordova, CA

I received a call from service provide within required time frame.

3 years ago

Reply from American Home Shield

Hi Fariba, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Beverly R Jacobs Clayton, NC

The technician was very knowledgeable about what the problem was

3 years ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Bridgette Bradley Fort Mitchell, AL

Very helpful And professional. Jessica address all my issues.

3 years ago

Reply from American Home Shield

Hi Bridgette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Rhonda Radford Newark, OH

All my dealings with AHS has been professional and easy to work with

3 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Scott Rumley Owasso, OK

Whites AC was awesome! Timely, professional and accommodating!

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Tony Sands Cantonment, FL

Very fast response time and very professional. Worth every dollar!

3 years ago

Reply from American Home Shield

Hi Tony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Sharon Witt Fountain Hills, AZ

It was easy to get my job done! Phone call & they did the rest!

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Linda Albers Laguna Hills, CA

Home Shield is always efficient and the technicians timely perform the work.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Dan Norton Olive Branch, MS

Items repaired in a timely manner and the quality of the work was great

3 years ago

Reply from American Home Shield

Hi Dan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Rachel Davis Memphis, TN

Everything went according to plan can't complain would use again

3 years ago

Reply from American Home Shield

Hi Rachel,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Aaron Taylor Hickory, NC

Quick attention to getting job done and speed of getting contractors to the job

3 years ago

Reply from American Home Shield

Hi Aaron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Amy Mantooth Oklahoma City, OK

Fast and speedy work done. Workers are also friendly when they come over.

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Irma Lozano Fresno, CA

Excellent service, the companies you use to service are always the best

3 years ago

Reply from American Home Shield

Hi Irma, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Veronica Jennings Rocky Mount, NC

They resolved my issues promptly, professionally and satisfactory.

3 years ago

Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Sandy Talmadge Roberts Lexington, MO

AHS TECHS DELIVERED NEW FRIDGE AND RENOVED OLD FRIDGE Within UNDER 45 MINUTES

3 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Riches Henderson, NV

Helped with our problems with electricity And sir conditioner

3 years ago

Reply from American Home Shield

Hi Riches, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Suzanne Vaughn Jacksonville, FL

The process was easy. The work was handled in a timely manner.

3 years ago

Reply from American Home Shield

Hi Suzanne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Charlene Berger Snellville, GA

They were very friendly helpful with finding a good quality plumber

3 years ago

Reply from American Home Shield

Hi Charlene, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Stephen Charlotte, NC

Prompt service from Cain Home Repairs, a top shelf AHS contracted provider.

3 years ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Jose San Jacinto, CA

I had a couple de issues and they resolved very fast and professionally

3 years ago

Reply from American Home Shield

Hi Jose, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Brenda Harvey New Braunfels, TX

The contractor contacted us quickly and was able to help within 24 hours

3 years ago

Reply from American Home Shield

Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Corinea Lee Montrose Heights, VA

They do things in a timely manner, setting apptments was very easy

3 years ago

Reply from American Home Shield

Hi Corinea, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Reginald G Bagube Jr Sparks, NV

Always quick to assign a contractor to fix the problem; no hesitation ever!

3 years ago

Reply from American Home Shield

Hi Reginald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Jennifer M Van Tassel Cameron, NC

Excellent service, fast response and provided me with updates on providers

3 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Lonnie Graham El Paso, TX

They are quick and efficient! Very friendly and good customer service.

3 years ago

Reply from American Home Shield

Hi Lonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Malcolm Heiser Prescott, AZ

AHS has been very responsive and thorough in their claims process.

3 years ago

Reply from American Home Shield

Hi Malcolm, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

American Home Shield Reviews