American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Ramesh Ahmad reshad Katy, TX

I paid for many things and nothing gets done, when I call they promise to fix it and they say the parts are on its way but never did fix my products.

4 years ago

Reply from American Home Shield

Hi Ramesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Barbara LoMonaco Lancaster, KY

Service requests have taken weeks to resolve. For example, I made a request on June 14 and I still do not have a contractor. Getting anything done takes repeated calls

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Verified Customer

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Tammy Miller Clovis, CA

Timeliness and professionalism. Always have a solution for my problem.

4 years ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Paul Mazzio Stanwood, WA

Always excellent service for my money and almost always done quickly!

4 years ago

Reply from American Home Shield

Hi Paul, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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LINDA JEAN HIBBARD BONUCCELLI Stockton, CA

they very quickly responded to my needs in a timely positive manner

4 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Mithilesh Vidyarthi Pearland, TX

Mike had come and identified problem but still work is going on

4 years ago

Reply from American Home Shield

Hi Mithilesh, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Kathy Gava Humble, TX

Response is always quick and appointments are made in timely manner.

4 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Daniel Chavez Killeen, TX

It was fast, great service. They were there to answer all questions too.

4 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Ashley Wilson Titusville, FL

Easy to request service. The tech from the provider was top notch

4 years ago

Reply from American Home Shield

Hi Ashley, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Michael West Bloomfield, MI

Timely customer service. Contractor was available and resolved the issue.

4 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Susie Carswell Mobile, AL

Peace of mind, affordable, reliable, stands behind the customer.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Judi Barsocchini Chandler, AZ

The needed product came in fast and was installed within a few days

4 years ago

Reply from American Home Shield

Hi Judi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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TED MACKE Glen Cove, NY

Almost always get timely service and the problem solved on 1st visit.

4 years ago

Reply from American Home Shield

Hi Ted, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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GREGORY S RAYMOND North Las Vegas, NV

Always quick to respond. Selected good companies to do the work.

4 years ago

Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Carol Columbus, OH

They shoed up promptly and didn't quit till the problem was solved

4 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Jon Derrick Fort Worth, TX

They have always been able to repair or replace the item needing repaired.

4 years ago

Reply from American Home Shield

Hi Jon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Judy Chamberlain Azle, TX

American Home Shield is responsive, and always tries to do the right thing.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Cathy Price Riverside, CA

Quick response in getting vendors to inspect the issue and quick resolve

4 years ago

Reply from American Home Shield

Hi Cathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Lovie Cunningham Denver, CO

Received prompt action on my requests, very professional service person

4 years ago

Reply from American Home Shield

Hi Lovie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Hughes Saint Joseph, MO

Every time I've used the service we've been more than satisfied

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Jim Logan Wichita, KS

attentive, quick assignment of a contractor, finishes the job

4 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Sean McCarthy Perry Hall, MD

Easy to work with. Try to fix the appliance, if not able, they replace it.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Latisha M Walker Mobile, AL

Excellent customer service. Very resourceful and arrived in a timely manner.

4 years ago

Reply from American Home Shield

Hi Latisha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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William R Gutierrez Brownsville, TX

Technician was friendly and knowledgeable about the problem.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Mollie Mason Douglasville, GA

Rep was very courteous when in my home very knowledgeable of problem as well

4 years ago

Reply from American Home Shield

Hi Mollie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Debra Schmitz Urbandale, IA

I can always count on them to help with issues with the house and appliances.

4 years ago

Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Carri A Cole Champaign, IL

They covered 3 of our appliances,came out quickly, and fixed

4 years ago

Reply from American Home Shield

Hi Carri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Kyle Osterman Shakopee, MN

Excellent customer service and very helpful to get my problem fixed

4 years ago

Reply from American Home Shield

Hi Kyle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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C T Tehachapi, CA

Excellent Service. Fast Response time. Friendly Customer Service.

4 years ago

Reply from American Home Shield

Hi CT, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Herbert Bulger Huntsville, AL

Good service and timely response. Problems were resolved satisfactorily.

4 years ago

Reply from American Home Shield

Hi Herbert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Olga Padlan Lathrop, CA

Coverage is very reliable, depends and you'll have peace of mind.

4 years ago

Reply from American Home Shield

Hi Olga,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Carol Harris Las Vegas, NV

They listened and was very professional. It was very easy to use

4 years ago

Reply from American Home Shield

HI Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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brent snow Bend, OR

took care of problem quickly that should be enough,person they sent was great

4 years ago

Reply from American Home Shield

Hi Brent, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Maria Jacksonville, FL

They do great job they resolve the problem as son is possible

4 years ago

Reply from American Home Shield

Hi Maria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Jim Foresthill, CA

They do what they say and it's ez to setup to get the work done.

4 years ago

Reply from American Home Shield

Hi Jim,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Jintana Inthisane Highland, IN

Good service for home needs and during home improvement needs

4 years ago

Reply from American Home Shield

Hi Jintana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Betty Johnson Melissa, TX

Prompt and efficient service AHS solved my problem quickly and timely.

4 years ago

Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Rhonda Luckenbaugh Alamogordo, NM

The company's that has recommends are very friendly and helpful.

4 years ago

Reply from American Home Shield

Hi Rhonda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Amanda Toffoli-Esteban Benicia, CA

Very quick to assign a service person for my issue. Easy online process.

4 years ago

Reply from American Home Shield

Hi Amanda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Hoda Jahanshahloo Fair Oaks, CA

Fast action and convenient, professional service, and great customer service

4 years ago

Reply from American Home Shield

Hi Hoda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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James Hernandez Colorado Springs, CO

I received quick response, friendly operator on the line and the repair company was great.

4 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Angelique Rushing Sahuarita, AZ

Overall getting service is good. However the coverage on some things has drastically reduced.

4 years ago

Reply from American Home Shield

Hi Angelique, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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combs Phoenix, AZ

Most things can be handled online, but you must read the fine print to really see what is covered

4 years ago

Reply from American Home Shield

Hi Combs, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Connie Skinner Church Hill, MD

All of my experiences have been great, but the experience with washer has taken lots of patients.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Mary Parkton, NC

Because the people on the phone are hard to understand and when you ask to speak to someone else try argue and hang up

4 years ago

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Verified Customer

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Saeed Zabihi El Dorado Hills, CA

The process of getting repairs are long. By the time your contractors visit the site and actully doing the the repairs

4 years ago

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Verified Customer

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Hassan Ahmad Stafford, VA

Contractor took 3 weeks to replace faucet. No one from American Homesheild contacted or speed up the process.

4 years ago

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Verified Customer

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Michael Scott Hinojosa Helotes, TX

Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Nelida Mountain Home, ID

They have a horrible customer service they don't repair your broken stuff they don't have any technicians available they're really really bad customer service really bad

4 years ago

Reply from American Home Shield

Hi Nelida, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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