American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Sheri Stover Bartlett, IL

I used the website and it was quick and easy. Had a tech call the next day.

3 years ago

Reply from American Home Shield

Hi Sheri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Susan Clemson Okatie, SC

They took care of my problem in an efficient and timely manner

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Irene Beam Chattanooga, TN

Service was quick and the problem solved for a minimal cost of the copayment.

3 years ago

Reply from American Home Shield

Hi Irene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Kathryn James Wilsonville, OR

Quick and Easy. Also proactive for certain maintenance services. Love that!

3 years ago

Reply from American Home Shield

Hi Kathryn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Ellie W Jones Macon, GA

Always do what needs to be done at a value to their customers

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Henry chow Lake Oswego, OR

Great customer service and the plan was relatively comprehensive

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Carolyn Armstrong Las Vegas, NV

Excellent technican knew exactly what was wrong and fixed it immediately

3 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Anita Sumpter Bothell, WA

Always courteous, helpful and answers within a short time period.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Larry Dahl Santa Rosa, CA

Their assigned contractor for an air conditioner repair was excellent

3 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Beverly Calhoun Houston, TX

My Request for AC repair was addressed and handled very quickly.

3 years ago

Reply from American Home Shield

Hi Beverly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Christy Chattanooga, TN

Both service calls have been handled efficiently and quickly and professionally

3 years ago

Reply from American Home Shield

Hi Christy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Private

Easy to navigate, fair and affordable. Website is well laid out.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Monique Bernal Bakersfield, CA

Service was great, but did have to wait one week for appointment/service to be performed

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Stacy Cedar Lake, IN

I'm new but having no issues so far. But the recent service I requested was good.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Bart Gould Colorado Springs, CO

Plan coverage is mostly adequate, but one major drawback is slow response time on urgent issues.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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LM Minneapolis, MN

Good for some coverages - excessive following up needed to get things moving , get updates , statuses

3 years ago

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Verified Customer

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Kerry Carlton Granbury, TX

It took me forever to schedule and appointment for an electrical issue. I felt like I was on a never ending loop

3 years ago

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Verified Customer

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Gay James San Marcos, TX

The problem is still ongoing and can't use the sinks due to leaks. The plumber is very nice and does keep in contact.

3 years ago

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Verified Customer

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Janine barton Townsend, GA

I've had to call them 3 times to stop sending me messages saying I owe a service fee that I never received !!!!

3 years ago

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Verified Customer

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Elizabeth Menzies Ennis, TX

We had issues with a vendor they preferred. I also referred a friend to use AHS and she has not had a good expere.

3 years ago

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Verified Customer

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Brian Dooley Minneapolis, MN

Having lots of issues getting things covered that should be covered. And with billing taming extended periods of time to clear up.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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John Ellijay, GA

The reason why I rate you the way I do is because the very first time I've used American home shield and file a claim you denied it

3 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Verified Customer

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Jose Nuno Chula Vista, CA

Easy to fine a claim, easy to schedule, Horton get the work done, bad follow from assigned companies and from insurance company

3 years ago

Reply from American Home Shield

Hi Jose, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Verified Customer

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Lindsey Birmingham, AL

I had a repeating service call that I didn't realize was repeating and they wouldn't refund $100 for the trade call to me.

3 years ago

Reply from American Home Shield

Hi Lindsey, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Verified Customer

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Cammy LukeJohnson Granbury, TX

The HVAC vendor did not resolve issue, I could not get them scheduled to come back out and had t opay another out of pockt.

3 years ago

Reply from American Home Shield

Hi Cammy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Drew Surprenant Fort Worth, TX

Home shield has normally been great. However it took 4 different AC companies to try and fix the issue and nothing was fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 1st, 2022

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Verified Customer

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arthur flash Kyle, TX

poor service communication no follow thru poor vendors assigned to do the work. Quality HVAC 2 weeks to get a service call show up and then did not check unit out.

3 years ago

Reply from American Home Shield

Hi Arthur, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Reese Indianapolis, IN

Dishonest business ethics and 2nd rate outsourcing. The company that installed the last item were outstanding, but their hand were tied by American Home Shield.

3 years ago

Reply from American Home Shield

Hi Reese, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Barbara LoMonaco Lancaster, KY

Service requests have taken weeks to resolve. For example, I made a request on June 14 and I still do not have a contractor. Getting anything done takes repeated calls

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Verified Customer

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Ramesh Ahmad reshad Katy, TX

I paid for many things and nothing gets done, when I call they promise to fix it and they say the parts are on its way but never did fix my products.

3 years ago

Reply from American Home Shield

Hi Ramesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Paul Mazzio Stanwood, WA

Always excellent service for my money and almost always done quickly!

3 years ago

Reply from American Home Shield

Hi Paul, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Tammy Miller Clovis, CA

Timeliness and professionalism. Always have a solution for my problem.

3 years ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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William R Gutierrez Brownsville, TX

Technician was friendly and knowledgeable about the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Susie Carswell Mobile, AL

Peace of mind, affordable, reliable, stands behind the customer.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Michael West Bloomfield, MI

Timely customer service. Contractor was available and resolved the issue.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Hughes Saint Joseph, MO

Every time I've used the service we've been more than satisfied

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Sean McCarthy Perry Hall, MD

Easy to work with. Try to fix the appliance, if not able, they replace it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Ashley Wilson Titusville, FL

Easy to request service. The tech from the provider was top notch

3 years ago

Reply from American Home Shield

Hi Ashley, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Mithilesh Vidyarthi Pearland, TX

Mike had come and identified problem but still work is going on

3 years ago

Reply from American Home Shield

Hi Mithilesh, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Verified Customer

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Daniel Chavez Killeen, TX

It was fast, great service. They were there to answer all questions too.

3 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Lovie Cunningham Denver, CO

Received prompt action on my requests, very professional service person

3 years ago

Reply from American Home Shield

Hi Lovie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Judy Chamberlain Azle, TX

American Home Shield is responsive, and always tries to do the right thing.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Latisha M Walker Mobile, AL

Excellent customer service. Very resourceful and arrived in a timely manner.

3 years ago

Reply from American Home Shield

Hi Latisha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Judi Barsocchini Chandler, AZ

The needed product came in fast and was installed within a few days

3 years ago

Reply from American Home Shield

Hi Judi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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LINDA JEAN HIBBARD BONUCCELLI Stockton, CA

they very quickly responded to my needs in a timely positive manner

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Carol Columbus, OH

They shoed up promptly and didn't quit till the problem was solved

3 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Kathy Gava Humble, TX

Response is always quick and appointments are made in timely manner.

3 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Jon Derrick Fort Worth, TX

They have always been able to repair or replace the item needing repaired.

3 years ago

Reply from American Home Shield

Hi Jon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Jim Logan Wichita, KS

attentive, quick assignment of a contractor, finishes the job

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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GREGORY S RAYMOND North Las Vegas, NV

Always quick to respond. Selected good companies to do the work.

3 years ago

Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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