American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Vincent Vanellis Rockford, IL

Monthly premium went up $15 without a notice, compared to like $3-$4 all the previous years.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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Verified Customer

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Michael G LaVorgna Harker Heights, TX

First service was quick but took three visits to determine we needed a new dishwasher.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Michael Gilmore Dallas, TX

Rates went up 20 per cent. A new sign up with my current plan is 59.99 month my rate went up to $70 a month

3 years ago

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Verified Customer

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gail obrien Carlsbad, NM

The technician promised date that the repairs would be completed and it was a week later.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Kimberly Colvin Canton, GA

The first contractor they sent was bad; but when I complaint they sent a good contractor.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Thomas Champion Las Vegas, NV

Had to wait several days for the repairman to get approval from AHS to repair broken AC

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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William Quarles Hephzibah, GA

it was a good experience, we had problems with AC after the 2. day problems solved

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Arthur Bradley Bessemer, AL

Great service and willingness to get the problems fixed whatever it takes - can do attitude

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Dave Melton Jackson, MS

Bad experience with ceiling fan/electrician and terrible experience with AC mechanical service provider.

3 years ago

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Verified Customer

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Bob Pacific Grove, CA

Both times I used AHS service providers their service was less than adequate. Technician would refer to supervisor that never return call.

3 years ago

Reply from American Home Shield

Hi Bob, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 14th, 2022

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Verified Customer

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Clint Tenney Melissa, TX

Great coverage and they use great companies with really reliable reps

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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ANNETTE LAKAS Westerville, OH

reliable company, easy and quick to file a claim, and quick response

3 years ago

Reply from American Home Shield

Hi Annette, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Carl Taylor Charlotte, NC

Because they did an excellent job in fixing my plumbing issue.

3 years ago

Reply from American Home Shield

Hi Carl, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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JoAnn Jackson Louisville, KY

They come through on their promise to repair or replace an item

3 years ago

Reply from American Home Shield

Hi JoAnn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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DEBORAH KELLY Amarillo, TX

waiting 6 months for my wall over- dishwasher repair does not communicate

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Sabata Spotsylvania, VA

The Professionalism of the individual and always getting things fix.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Tim Reed Kennewick, WA

Very efficient with claims calls. Quick response and good technicians.

3 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Wilson Gaillard Greenwood, MS

Have very good rates and good contractors with an easy to understand contract

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Rebecca Sapien-Melchor Bonita, CA

Help me get a AC Contractor immediately due to my health issues today.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Rebecca L Baughman Apopka, FL

Great services, help when I needed do to husband health condition.

3 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Joseph Battiest Fort Worth, TX

Outstanding customer service and knowledge of repairing air conditioning.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Alison Allen Riverview, FL

Very professional, quick response time, and technicians are very professional

3 years ago

Reply from American Home Shield

Hi Alison, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Jesús Herrera Selma, NC

We quickly received high quality service from one of the assigned providers.

3 years ago

Reply from American Home Shield

Hi Jesus, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Claude Morey Jackson, MI

I have had 2 claims and they went very smooth, very happy will return to AHS.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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David Cookerly San Antonio, TX

Very responsive to needs. Answers all questions and fast response times.

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Lucero Lopez Modesto, CA

They have been able to resolve all of my home issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi Lucero, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Johnnie Yates Honolulu, HI

quick resolution to problem. was able to submit request online

3 years ago

Reply from American Home Shield

Hi Johnnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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PAMELA MARTIN Fresno, CA

My kitchen sink clogged and they did a great job fixing my issue.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Len Goodman-Powery Ashburn, VA

Reliability, that's all I want to say. Nothing else needs to be said.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Alisa Lemmons Hernandez Fresno, CA

They were so nice . They explained everything that I ask about

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Joe Correll Whitetop, VA

People show up when schedule and are very nice and professional

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Donald East Stroudsburg, PA

Reliable company for household appliance repairs/replacement

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Mary Freeman Macon, GA

There has always been prompt resolution whether with repair or replacement

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Phillis Reid Huntsville, AL

Best Care was very knowledgeable and quick to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Phillis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Kinyta brown Westchester, IL

On time and fixed my problem. Also was very informative about the issue

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Guy Dancy Charlotte, NC

Fast. efficient, knowledgeable, friendly service. Got it right, right away.

3 years ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Billy shaw Sherman, TX

Professional and courteous very quick response and friendly!!

3 years ago

Reply from American Home Shield

Hi Billy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Linwood E Lane Greenville, NC

Always a great experience from request for repairs until completed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mirna Yorde Orlando, FL

They Are very Serious , confidential , fast and comprehensive !

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Vickie Saunders Tehachapi, CA

Good service, fast response, I will contact them again when I need them

3 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Solomon A Myers Jr Lithia Springs, GA

Very good response, service. Very responsive and professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Garu Wyrick Lebanon, OH

Repair was done next day. He had all the parts that he needed for the job.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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April Jackson Mobile, AL

Very prompt customer service and very professional when it came to a claim.

3 years ago

Reply from American Home Shield

Hi April, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Sarah Williams Scottsdale, AZ

Made one call, my item was covered, the ball started rolling""

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Cynthia Watkins Berlin, MD

Very responsive. Sent professional people who understand the issues.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Isabel Benavidez Dumas, TX

They do an awesome job. Getting us the best help , quickly on our claims.

3 years ago

Reply from American Home Shield

Hi Isabel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Regina Seavers Statesville, NC

It was an easy process. I needed roof repair and it was a positive process

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Leslie Blauman Aurora, CO

Quick response. Service provider contacted me that day and was terrific!

3 years ago

Reply from American Home Shield

Hi Leslie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Everett Rasmussen Prattville, AL

We have used AHS 3 times and each time the service was outstanding.

3 years ago

Reply from American Home Shield

Hi Everett, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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HELEN HITZFELD San Antonio, TX

a/C WENT OUT AND THE TECH WAS OUT THE NEXT DAY TO REPAIR IT.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

American Home Shield Reviews