American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Samuel DeWalt Missouri City, TX

Had a problem with A H S one of the contractors who didn't finish the job on my A/C

2 years ago

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Verified Customer

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Betsy Peacock Vacaville, CA

Had water leak in garage from upstairs toilet. Their recommended plumber said he could make it in a week.

2 years ago

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Verified Customer

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Filomena de Chiara Harold, FL

For all the money I pay into this warranty service, when I actually had a claim I had to out of pocket 3/4 of the cost.

2 years ago

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Verified Customer

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Relecia Foushee Greensboro, NC

I have had to call for the same thing several times and they don't replace the item, just piece mill parts together.

2 years ago

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Verified Customer

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Kevin Bullock Salem, OR

Waiting over a month on a part for a discontinued oven - c'mon, let's just replace the oven already!!!

2 years ago

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Verified Customer

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Samson Williams Milwaukee, WI

When ordering service for my fridge I wasn't told that secondary garage fridges are not covered under my plan

2 years ago

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Verified Customer

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Crystal Jones Savannah, GA

I've had a work order in Since Dec 1, 2021 and it wasnt resolved until May 25. The length has now cause another issue.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Verified Customer

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Belinda

It's been about three weeks since the company came out to look at my refrigerator and they said they had to order parts and I still have not received the parts

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Erma Laster-Boone Waco, TX

Recfurbished A/C compressor lasted for 14 days & to date I'm waiting on 2nd compressor for 7 days and this after calling AHS and local contractor Blizzard Air several times

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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ALI VASQUEZ Mather, CA

Really quick respond in any claim made, also good preventive service.

2 years ago

Reply from American Home Shield

Hi Ali, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Brittany Kilgore, TX

We have been so pleased with the affordability, coverage, and timeliness.

2 years ago

Reply from American Home Shield

Hi Brittany, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Andrea West Palm Beach, FL

Every experience has been handled professionally and quickly

2 years ago

Reply from American Home Shield

Hi Andrea, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

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Verified Customer

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Mark Fakelmann Huntington, NY

Extremely prompt and professional in addressing my problem.

2 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Armando Martinez Esquivel Waxahachie, TX

They work on my system until it was right and now it works perfect.

2 years ago

Reply from American Home Shield

Hi Armando, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Mary Pendergrass Saint Paul, MN

They always work to help me resolve any issues as quickly as possible.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Barbara Boone Beaumont, TX

Chris was our technician and we appreciate his professionalism and kindness.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2022

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Verified Customer

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Bernardo S. Acosta JR Lexington, KY

Great customer service . Easy process and great communication

2 years ago

Reply from American Home Shield

Hi Bernardo, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Karl Caton Bowie, MD

On time Operating equipment No problems with function of equipment

2 years ago

Reply from American Home Shield

Hi Karl, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Nadia Velasquez Humble, TX

Service was quick, i was always kept up to date, great customer service

2 years ago

Reply from American Home Shield

Hi Nadia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Bontheia Chatman Spring, TX

professional, timely, fair price, fast response to my service calls

2 years ago

Reply from American Home Shield

Hi Bontheia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Andy Becker Marietta, GA

They cane when them said they would and fixed the leak very professionally

2 years ago

Reply from American Home Shield

Hi Andy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2022

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Verified Customer

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Wanda Davis Delano, TN

Fast service, courteous representatives, speed of resolving problems.

2 years ago

Reply from American Home Shield

Hi Wanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Karen bell Houston, TX

Every time something has broken at my home it was either fixed or replaced

2 years ago

Reply from American Home Shield

Hi Karen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Erica Sanders Antioch, CA

The technicians sent out always go above and beyond to fix the problem

2 years ago

Reply from American Home Shield

Hi Erica, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Robert (Bob) Burns Fort Myers, FL

inspection and replacement was done on schedule as instructed.

2 years ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Virginia W. Williams Modesto, CA

Because they send somebody to check and fix the problem right away

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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William F Seitl Indianapolis, IN

ON the spot and on time and got the problem fix in 60 minutes

2 years ago

Reply from American Home Shield

Hi William, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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John Williams Jonesboro, AR

Good service, contractors, and systems to handle homeowners needs

2 years ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Thomas Bryan Houston, TX

They took responsibility and corrected and fixed everything , thanks

2 years ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

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Verified Customer

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Grant Dyruff Santa Barbara, CA

Very efficient and easy to work with, I was happy with the AHS assistance

2 years ago

Reply from American Home Shield

Hi Grant, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Margarita Simón Saint Petersburg, FL

Immediate response when problem preSented. Quick resolution

2 years ago

Reply from American Home Shield

Hi Margarita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Carlos Copeland Morgan Hill, CA

The simplicity and the protection know that I will not have unexpected cost

2 years ago

Reply from American Home Shield

Hi Carlos, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Dorothy Gremillion Marble Falls, TX

The whole transition was easy to negotiate and occurred exactly when planned

2 years ago

Reply from American Home Shield

Hi Dorothy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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James Alligood Menlo, GA

Easy service request. Tech contacted me promptly. Took care of problem.

2 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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SHERRELL Fay Norton Hampton, GA

They are the best at helping me, lm handicapped, they don't rip me off!

2 years ago

Reply from American Home Shield

Hi Sherrell, We appreciate your feedback and hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Ronnie Richmond Metropolis, IL

very satisfied.. very professional.. completed in a timely manner

2 years ago

Reply from American Home Shield

Hi Ronnie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Mary L Cragg North Wales, PA

It was handled a reasonably amount of time with a good HVAC company

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Maurice Wilson Florissant, MO

Always give me good contractors and their always good with follow ups

2 years ago

Reply from American Home Shield

Hi Maurice, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Fernando Rivera Roy, UT

It paid for itself in the first 30 days and I would plan on extending

2 years ago

Reply from American Home Shield

Hi Fernando, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2022

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Verified Customer

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Mack Wood Bloomington, IL

They are always very quick and responsive to help address anything wrong.

2 years ago

Reply from American Home Shield

Hi Mack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Charmyn Thourogood Chesapeake, VA

I had a problem and homeshield came to my rescue and resolved the problem.

2 years ago

Reply from American Home Shield

Hi Charmyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Sarita Kichok West Columbia, SC

They've been quick at finding people to resolve my problems

2 years ago

Reply from American Home Shield

Hi Sarita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Joel Duplantis Richmond, TX

Excellent customer service! Always get the done and done correctly.

2 years ago

Reply from American Home Shield

Hi Joel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Dennis A Kalec San Angelo, TX

on the last problem,everything went smooth,still waiting pool heater

2 years ago

Reply from American Home Shield

Hi Dennis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Derek D'Acqua Cape Coral, FL

Called home shield and they scheduled everything making it real easy

2 years ago

Reply from American Home Shield

Hi Derek, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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John G Verbanic Cranberry Twp, PA

Very timely analysis of our problem, with a fast resolution.

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Anthony Cortopassi Homestead, PA

Fast assignment of repair contractor. Ease of scheduling with contractor.

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Wilburn Bradley Fort Worth, TX

Quick response and fast service. Had the AC up and running within the hour.

2 years ago

Reply from American Home Shield

Hi Wilburn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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donna Bocrie nicholson Hampton, VA

Excellent customer service and contractors - I am so pleased

2 years ago

Reply from American Home Shield

Hi Donna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Ronald Brown Jacksonville, FL

The process to request a service was easy but you don't have options on who to choose.

2 years ago

American Home Shield Reviews