American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Mary Freeman Macon, GA

There has always been prompt resolution whether with repair or replacement

4 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Donald East Stroudsburg, PA

Reliable company for household appliance repairs/replacement

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Joe Correll Whitetop, VA

People show up when schedule and are very nice and professional

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Len Goodman-Powery Ashburn, VA

Reliability, that's all I want to say. Nothing else needs to be said.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Garu Wyrick Lebanon, OH

Repair was done next day. He had all the parts that he needed for the job.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Mirna Yorde Orlando, FL

They Are very Serious , confidential , fast and comprehensive !

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Billy shaw Sherman, TX

Professional and courteous very quick response and friendly!!

4 years ago

Reply from American Home Shield

Hi Billy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Linwood E Lane Greenville, NC

Always a great experience from request for repairs until completed

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Vickie Saunders Tehachapi, CA

Good service, fast response, I will contact them again when I need them

4 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Solomon A Myers Jr Lithia Springs, GA

Very good response, service. Very responsive and professional.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Everett Rasmussen Prattville, AL

We have used AHS 3 times and each time the service was outstanding.

4 years ago

Reply from American Home Shield

Hi Everett, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Leslie Blauman Aurora, CO

Quick response. Service provider contacted me that day and was terrific!

4 years ago

Reply from American Home Shield

Hi Leslie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

PAMELA MARTIN Fresno, CA

My kitchen sink clogged and they did a great job fixing my issue.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Regina Seavers Statesville, NC

It was an easy process. I needed roof repair and it was a positive process

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Isabel Benavidez Dumas, TX

They do an awesome job. Getting us the best help , quickly on our claims.

4 years ago

Reply from American Home Shield

Hi Isabel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Johnnie Yates Honolulu, HI

quick resolution to problem. was able to submit request online

4 years ago

Reply from American Home Shield

Hi Johnnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Cynthia Watkins Berlin, MD

Very responsive. Sent professional people who understand the issues.

4 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Guy Dancy Charlotte, NC

Fast. efficient, knowledgeable, friendly service. Got it right, right away.

4 years ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Sarah Williams Scottsdale, AZ

Made one call, my item was covered, the ball started rolling""

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Lucero Lopez Modesto, CA

They have been able to resolve all of my home issues in a timely manner.

4 years ago

Reply from American Home Shield

Hi Lucero, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Alisa Lemmons Hernandez Fresno, CA

They were so nice . They explained everything that I ask about

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

janet Clark Leesburg, FL

A/C repaired on a timely basis and knowledgeable serviceman.

4 years ago

Reply from American Home Shield

Hi Janet, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

David H Duncan Hampton, VA

repair was done quickly and efficiently, repair person was very knowledgeable

4 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Celina Serrano Spang Minneapolis, MN

Easy to put in a service request. Typically a provider contacts me right away.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Marcella Williiams Mount Vernon, TX

Never a problem just have to call they get some one out to fix issue

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Elizabeth Fetherolf Las Vegas, NV

Quick response time and the contracted vendors are easy to work with.

4 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Raul Rivera Jacksonville, FL

Fast, easy, no hassle, company assigned did an outstanding job

4 years ago

Reply from American Home Shield

Hi Raul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

HELEN HITZFELD San Antonio, TX

a/C WENT OUT AND THE TECH WAS OUT THE NEXT DAY TO REPAIR IT.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Kenda vsughn Manchester, OK

Helpful customer service ,Knowledgeable, explained options for replacement.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Randy Gray Florence, AL

My elxperience was excellent. The service has always been outstanding.

4 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Nicole Murphy Des Moines, IA

I had a awesome experience. The service was prompt and easy.

4 years ago

Reply from American Home Shield

Hi Nicole, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

C. Watson Randallstown, MD

AHS is convenient and sends out quality professionals every time.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

kathy Alexander Salina, KS

most of the time AHS has licensed contractors to work on your item

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Flora Gibson Ambridge, PA

We had two problems at the same time and AHS handled them very professionally.

4 years ago

Reply from American Home Shield

Hi Flora, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Len Woodland Hills, CA

Response time is great, never have to wait more than a day to get service.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

P, Beckers Minneapolis, MN

I've been very happy with the service as they cover most items in my house.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Rachel Gig Harbor, WA

Easy, efficient, friendly and helpful - I am a happy client!

4 years ago

Reply from American Home Shield

Hi Rachel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Gregory Gardner Portsmouth, VA

It's a great value for people who aren't handy with household repairs!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Dave Stanton Nevada, IA

The diagnosis and repair was simple and accurate. The wait time for parts was the only issue

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

David Lindsay Houston, TX

perhaps a lack of chasing for parts ordered by AHS causing delay in installation

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Theresa Francis Mabank, TX

I received the notification within a day that someone would be out to fix my a/c

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Connie Phoenix, AZ

Took care of problems right away. Sent service company that knew what they were doing.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Diane Richland, WA

They're better now, but it used to be hard to get a human. And the contractor they assigned didn't do the work

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Carol Bennett Marietta, GA

Sending Customer service offshore is a disaster. People can't understand you and you can barely understand them.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Jose Caldas Atlanta, GA

For my last repair, communication back from you and the repair provider were inconsistent and incomplete.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Steve Blanchard Orange, TX

Extremely low grade product replacement that do not work according to advertised. Have to buy better product on my own.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Johnson Annapolis, MD

I requested a report of my services as of today 7/1/22 I have not received it. I have call a twice on this issue

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Lyssa Stapleton Sunland, CA

Customer service agents are courteous, but ineffective. They often have trouble understanding complex issues.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

David Williams Wenatchee, WA

Better service with last 2 repairs but had to wait over a month to resolve situation with washer repair.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George Hursh Mesa, AZ

I recently dealt with one of their AC contractors (SameDay Air Repair) who not only over charged me for refrigerant but also I have doubts anything was actually done.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

American Home Shield Reviews