American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Randall Richardson Melbourne, AR

Very timely and got the correct people here the first time.

2 years ago

Reply from American Home Shield

Hi Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Susan E. Dolan Winnabow, NC

fast response and issues taken care of quickly and to my satisfaction

2 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Deborah J Pope Temple, TX

Effective in hiring companies that want to work and do a good job.

2 years ago

Reply from American Home Shield

Hi Deborah, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Lawrence Summerville, SC

Very responsive and sent a contractor who repaired my issues quick

2 years ago

Reply from American Home Shield

Hi Lawrence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Hilda chapman Copperas Cove, TX

I call them with a service request the answer quickly and get the job done

2 years ago

Reply from American Home Shield

Hi Hilda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Lucy Pensacola, FL

When I called with my problem they handled with speed and professional

2 years ago

Reply from American Home Shield

Hi Lucy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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D. Gray Humble, TX

Home Shield always respond right away with helpful information

2 years ago

Reply from American Home Shield

Hi D,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Johnnie B. Washington, Sr Columbus, GA

CUSTOMER SERVICE VERY PUNCTUAL, PROFESSIONAL AND INTELLECTUAL

2 years ago

Reply from American Home Shield

Hi Johnnie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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peter hsiung Vacaville, CA

Easy to connect with live person over the phone for my needs and concerns

2 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Loretta Markham Bedford, TX

Any requests I have made were dealt with timely and professionally.

2 years ago

Reply from American Home Shield

Hi Loretta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Margie Elkins Dallas, TX

They usually respond quickly and get a technician out to solve your problem.

2 years ago

Reply from American Home Shield

Hi Margie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Shirley Haskew Citrus Heights, CA

I have only experienced positive communications and treatment from AMS

2 years ago

Reply from American Home Shield

Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

2 years ago

Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

2 years ago

Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Frederick Wilson Hamilton, VA

Great service, very helpful, courteous, friendly and knowledgeable

2 years ago

Reply from American Home Shield

Hi Frederick, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Vince Cebular Surprise, AZ

Everything was great, the service, the people on the phone, the installation

2 years ago

Reply from American Home Shield

Hi Vince, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Ry Eden Prairie, MN

They provided immediate and professional technician for our warranty needs.

2 years ago

Reply from American Home Shield

Hi Ry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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N W P Dobbs Niagara Falls, NY

Very professional, timely, and completed the job as required.

2 years ago

Reply from American Home Shield

Hi Dobbs, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

2 years ago

Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Paulette Coleman Dolphin, VA

Quick response to issues. Technicians have been very professional

2 years ago

Reply from American Home Shield

Hi Paulette, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Theodore Roupas Tucson, AZ

Everything was done efficiently, from scheduling the appointment to servicing.

2 years ago

Reply from American Home Shield

Hi Theodore, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Dave Roseville, CA

Fast, courteous, and caring service. Very responsive to our needs.

2 years ago

Reply from American Home Shield

Hi Dave, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Richard Bender Tulsa, OK

On time response, courteous repair technicians and no hassle claim.

2 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Gail Cioffi Wilton, CT

My experience from reporting my problem to the end of the service call was seemless. Thank you.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Silas Mata Aiea, HI

Good service with room for improvement. Even if certain contractors turn out bad.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Mary Saint Louis, MO

Only used a few times. Each time the people have been courteous and problems fixed.

2 years ago

Reply from American Home Shield

Hi Mary, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Eve Strege Cortland, IL

The rate has gone up every year since I have purchased it. They renew my policy at a higher rate with out my approval.

2 years ago

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Verified Customer

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Knight Williamsburg, VA

Good service just takes a while to get a repairman out. Repairman friendly and knowledgeable

2 years ago

Reply from American Home Shield

Knight, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angie Neyens La Crescent, MN

Rekeying was great...still haven't been scheduled hvac service which was requested several weeks ago.

2 years ago

Reply from American Home Shield

Hi Angie,
Thank you for making us aware of your AHS service experience. I would be glad to speak with you to assist with a resolution to the AC work order.

Jun. 22nd, 2022

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Verified Customer

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Assunta Schenbari Montrose, NY

The company had been great over the last 30 years and only used it for about 4 times . But, getting too expensive

2 years ago

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Verified Customer

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Gustavo Lopez Walla Walla, WA

I paid for an Air Conditioner tune-up, but they weren't able to find a contractor to do it, so I never got the service.

2 years ago

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Verified Customer

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Terrill drumwright Durham, NC

They are a rip off. They Dnt want to get nothing fixed. I will not send them any business, I just canceled my contract with them and going with another company

2 years ago

Reply from American Home Shield

Hi Terrill, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Aditya Monroe, WA

Got charged &100 deductible for 5 mins consultation with contractors and got no solution, called the company and they said I need to pay $100 more for second opinion.

2 years ago

Reply from American Home Shield

Hi Aditya, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

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Verified Customer

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Laurence Karl Abrams Temple, TX

The total process from start to finish was very efficient and professional.

2 years ago

Reply from American Home Shield

Hi Laurence, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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LEIGH ANNE BOERNER Newburgh, IN

THEY HAVE DONE A GREAT JOB GETTING A CONTRACTOR ASSIGNED TO US.

2 years ago

Reply from American Home Shield

Hi Leigh, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Timothy Lund Saint Charles, IL

Found me a good company to repair water heater without hesitation

2 years ago

Reply from American Home Shield

Hi Timothy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

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Verified Customer

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Frankie Rice Richardson, TX

He came out , saw what the problem was , ordered the part and fixed my stove

2 years ago

Reply from American Home Shield

Hi Frankie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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jck hill Conroe, TX

Quick initial service call, excellent follow=up call, problem solved.

2 years ago

Reply from American Home Shield

Hi Jck, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Judy Stapish

Customer service has greatly improved. No more waiting on hold forever

2 years ago

Reply from American Home Shield

Hi Judy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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Alec Virginia Beach, VA

Loved working with them and how fast they where fixed the problem right away

2 years ago

Reply from American Home Shield

Hi Alec, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Veronica Stokes Burgess, VA

Quickly replaced my fridge! They also fixed my dryer and wash machine !

2 years ago

Reply from American Home Shield

Hi Veronica, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Karen moore Harrington, DE

Vertical knowledgeable explained problem well, very courteous

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Kayle Thompson El Mirage, AZ

Always prompt and on time solved my problem and not too expensive

2 years ago

Reply from American Home Shield

Hi Kayle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Joe Jesse Sanchez San Antonio, TX

In the past year, Ease of making claims online, no disputes, good technicians.

2 years ago

Reply from American Home Shield

Hi Joe, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

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Verified Customer

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Marie Dominguez Brownsville, TX

Timeliness, great problem solving, efficient, good contractor network.

2 years ago

Reply from American Home Shield

Hi Marie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Corey Meno Henderson, NV

They scheduled my appointment and had my refrigerator repaired in two days

2 years ago

Reply from American Home Shield

Hi Corey, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Cheryl Petersen Columbus, OH

They had a quick and excellent response to our A/C Problems.

2 years ago

Reply from American Home Shield

Hi Cheryl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Hutchison Nampa, ID

Always are prompt to take care of any problems or concerns.

2 years ago

Reply from American Home Shield

Hi Hutchinson, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Deborah Kane Euless, TX

AHS has always helped me with all problems with courteous staff

2 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Walter green Rush, KY

Got my stuff fixed in a timely fashion and fixed right the first time

2 years ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

American Home Shield Reviews