American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Sara Grisham

my experience with the American Home Shield was timeless and professional.

3 years ago

Reply from American Home Shield

Hi Sara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Renee Bristel

Professionalism, courteous, prompt appointments and quality repairs!!

3 years ago

Reply from American Home Shield

Hi Renee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Evonne Rand

AHS was quick to take care of the problem. They could find the best service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Jacob Crites

I had an issue. I made a service request. They came out and fixed it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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John Pope

Every problem I have had, American Home Shield was there without pause.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Antonio Moody

the plumber arrived on time, he was professional and solved our problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Janet Hard

i was having difficulties and i reached out to AHS and they got the job done.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Ronica

They are awesome. They really know how to make a customer feel special.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Faye walton

I have been pleased with each service call in regards to my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Teresa Greenwell

AHS was very efficient and professional solved my repair immediately

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Crystal Pettiford

They always provide the best and quickest customer service and resolutions

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Norma Zuniga

Fast and attentive customer service and ability to get prompt service response

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Brandon Hall

Ease of requesting service and updates of service companies to repair items

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Donna Sefton

Very professional and solved my issue. I will recommend them.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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David Weiner

Great service great everything. Very easy to get a service done.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Bonnie Gray

efficient and timely and gets the problem resolved so far

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Alex Ryals

Excellent service in customer service and good agenda of service providers

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Richard

They took care of my problem and the service guys were great

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Claudia Juarez

It was very easy to schedule an appoint and the follow up was very fast.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Rosemarie Chabot

I never had a problem with the company, but exceptional service

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Diane Myers

Fair, transparent, high quality of service. Simply easy to do business with!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Stephanie Bartolotta

Quick to assign someone to my needs and follow-up until completion.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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David Ghrist

Helpful and try hard to please client. I've had AHS for years

3 years ago

Reply from American Home Shield

Hi David. Thank you so much for taking time to share your experience. It is always our goal to provide you with service you can count out. We look forward to being your warranty company for many more years to come.

Jul. 28th, 2022

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Verified Customer

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Zachary Preston

Very efficient and prompt. They had someone at our home within 3 hours.

3 years ago

Reply from American Home Shield

Hi Zachary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Terry Humphrey

They are very responsive to our needs and we're very satisfied with them.

3 years ago

Reply from American Home Shield

Hi Terry. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great service in the future as well.

Jul. 28th, 2022

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Verified Customer

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Tamicko Ransome Fair

Repairman showed as scheduled and diagnosed and resolve the problem

3 years ago

Reply from American Home Shield

Hi Tamicko. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 28th, 2022

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Verified Customer

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Cheryl Green

Excellent contractors. They respond quickly and efficiently

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Queen Young

Quick response, has saved us money on repairs and replacement.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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David Terry Luper

Improvement in systems for response and completion was fantastic!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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billy smith

They really help when things need to be fixed or replaced in the home.

3 years ago

Reply from American Home Shield

Hi Billy. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 28th, 2022

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Verified Customer

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Fernando M Gonzalez

Every time I had a service call they delivered with professional service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Yvonne Stitley

Quick attention to needs. So glad we changed insurance warranty companies.

3 years ago

Reply from American Home Shield

Hi Yvonne. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to taking care of your next repair need as well.

Jul. 28th, 2022

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Verified Customer

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YuanHong Li

AHS is very quick to assign a contractor. The coverage is excellent.

3 years ago

Reply from American Home Shield

Hi Yuan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Timothy

They found a plumber very quickly and he repaired my problem within an hour.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Laura Lee Mendoza

I like that this company recommends home appliance check ups at a reduced cost

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Denise skonhovd

American home shield personnel is courteous and professional

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Holly Pendleton

We have needed them a few times and they are quick to get someone out here.

3 years ago

Reply from American Home Shield

Hi Holly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Faith Sheldon

AHS has solved the problems that I have reported with professionals attitudes

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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CD

Always had a good experience. Problems were resolved and personnel were good.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Steve smith

i loved the great service and the personal was very knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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SHALINI SHARMA

Generally useful, a few things they don't cover that they really should (Like ceiling fans)

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Mike Gray

My claim was filed immediately and I had a contractor contact me very quickly to schedule a visit

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Diana Ciuch

Time it took to find a contractor for roof, but once contractor is found service is great

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Tony Ferguson

It's good to have not great. Had an issue with one of the HVAC companies they hire out.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Frank Marziotti

I first heard about America shield on TV commercials and I said you know give him a try so I got American home shield and two minutes two months later my wife and she went out I called American home shield and they set up a representative to come out and check on my washing machine so he couldn't fix it they gave me a new one that service fee didn't mean nothing compared to a brand new washing machine they stand by their word.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Frank, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Cesar Lopez

Reps are difficult to deal with or understand. Why don't you have any US reps? Also it is hard to get claims resolved.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Katharine Litterick

They are hard to get through to. The 2 different reps in the replacement dept talked down to me, I was stupid!

3 years ago

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Verified Customer

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Emily

It took over a month to have someone come out and fix my dishwasher - could not give me someone else

3 years ago

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Verified Customer

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Stephen Jenks

Impossible to get a hold of and talk to a live person who has a good command of English. No follow up; no caring; good luck.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Robert Oidtman

They sent a service person to take care of the issue. He could not fix it. They still charged me $100 for him having come out. I still have a problem.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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