American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Diane Bodofsky Southampton, PA

It is very easy to work with them. I also find them very helpful.

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Roberta Nye Temple, PA

Because they sent someone that knows what they are doing to do the job

3 years ago

Reply from American Home Shield

Hi Roberta, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Jodi French North East, MD

It was very professional and fast, I recommend these services

3 years ago

Reply from American Home Shield

Hi Jodi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Craig Olszta Stafford, VA

When submitting my claim, they made it easy, fast and convenient!

3 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Shakira Deyo Stafford, VA

My first claim was acted on immediately with complete satisfaction.

3 years ago

Reply from American Home Shield

Hi Shakira, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Clarita Angwin, CA

I got quick service for a very serious, timely issues but I found many things about my pool are not covered by AHS

3 years ago

Reply from American Home Shield

Thanks for your review.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sherry Guthrie Pflugerville, TX

Difficult to get problems solved when some9goes wrong. Ahs and contractor tell me I need to talk to the other party.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Don Williams Spartanburg, SC

Have had great experiences, have had a terrible experience. Spent an entire summer with no AC a couple years ago.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

LENNA D GEIST Vallejo, CA

the entire call center is outsourced, half the time you cannot understand them. bring the jobs back to America.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cory Maddox Clovis, CA

Not sure the of the value to the cost. I was disappointed in the cost to replace my hot water heater.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Karen Eriksen Vallejo, CA

I have had AHS for many years and I Never had to wait for service like I did these last couple times.

3 years ago

check_circle

Verified Customer

star star star star star_border

Greg Lucy Marshall Peterman, AL

Very pleased with Randy A who serviced my a/c....L.A. general. Finally works properly.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Eva Baker Anthem, AZ

Timely service. Had a bit of a challenge to get a live agent to discuss the need.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Philip York, SC

Their service better then I thought. Need better people on phones, a real person.

3 years ago

Reply from American Home Shield

Hi Philip, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star_border

William Larson Fuquay-Varina, NC

This time I was able to work with the company they sent and schedule an earlier appointment time

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Toni Bolton Henderson, NV

AHS was very prompt tp dispatch a contractor to investigate and resolve my AC issues.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Abdulsalam Alzubbi Kansas City, MO

I haven't had any problems with this company and if I have any issues they get resolved quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sheryl Wilson

Many appliances are not covered. The policy is misleading

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Riley Dacula, GA

After we paid premiums for over two years, AHS disclaimed responsibility on our claim when we needed them and left us with no air conditioning during 90+ degree days.

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

eddie gates Clayton, DE

No contractor assigned, I found a contractor, that had gone out the month before thru AHS, yet SUCH A HASSLE and MANY PHONE CALLS to AHS and took 5 days!!!!!

3 years ago

Reply from American Home Shield

Hi Eddie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Twylia Pyles Clarksburg, MD

Worst experience and value of the service is negative as you pay for all the charges including the service fee and then for the Freon. This whole experience was a rip off.

3 years ago

Reply from American Home Shield

Hi Twylia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

check_circle

Verified Customer

star star star star star

Justin Furr Kerrville, TX

The service person dispatched was excellent, very kind and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Justin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Pam B. Denver, CO

So far I have had very satisfying service and friendly too!

3 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

Candace Boulder City, NV

They always get whatever we need done quickly and affitianitly.

3 years ago

Reply from American Home Shield

Hi Candace, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Delia Garza San Antonio, TX

They were very friendly and finished the job in a good time.

3 years ago

Reply from American Home Shield

Hi Delia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Mariah Christensen Saint Paul, MN

I always make a claim online and service is always so prompt.

3 years ago

Reply from American Home Shield

Hi Mariah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Jose A Elique Las Vegas, NV

Contractors responded expeditiously. Polite and professional

3 years ago

Reply from American Home Shield

Hi Jose, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Shanna Mosby Camby, IN

Professional, a/ C runs very well. I'm very happy with my new a/c unit

3 years ago

Reply from American Home Shield

Hi Shanna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Danny Pratt Columbia, MO

American home shield has been great. Very easy to work with.

3 years ago

Reply from American Home Shield

Hi Danny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Frederick Rising Pahrump, NV

Excellent coverage, prompt response highly recommend, have had them for years

3 years ago

Reply from American Home Shield

Hi Frederick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

D Havens Harker Heights, TX

The recent case of my a/c not working, very fast turn around

3 years ago

Reply from American Home Shield

Hi D Havens, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Charles McGee Bel Air, MD

AHS is always responsive and sends high quality technicians every time.

3 years ago

Reply from American Home Shield

Hi Charles, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Ronald Earl Smith Chatsworth, GA

he did what had to be done correctly after he had to come back

3 years ago

Reply from American Home Shield

Hi Ronald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

michael oliveri Rochester, NY

Had an a/c problem and AHS had a technician there the same day I called.

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

Andrew Basler Del Rio, TX

My issue was taken care of with timeliness and professionalism.

3 years ago

Reply from American Home Shield

Hi Andrew, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Bob Ermini Santa Rosa Beach, FL

Called for a problem w/air, next day service called to set up appointment.

3 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

check_circle

Verified Customer

star star star star star

Liza Martinez, CA

Problem solver and professionalism affordable rates and timely service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

David San Antonio, TX

American Shield took care of my repair requests as promised.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Lucien Lavelanet South Salem, NY

Courteous, clear to understand and follow through whenever I call.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Wendy Bullhead City, AZ

Both incidents the repair people were out to fix it the next day

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Karron Wilson Georgetown, TX

Quick response to my issue, immediate attention to the AC problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Tonja Rocky Mount, NC

They I place a service call, they are always prompt to reach out to someone

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Chip Reynolds Station, KY

Efficiency = they got someone out to look at my AC the next day

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Tim Walker, Sr. Crandall, TX

AHS has never failed to respond and repair whenever I have called.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

dennis fordice Marion, IA

The one time I needed your service it was done professionally and timely ..

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Rose L Lew Kapolei, HI

Provided prompt service. Most of the service people have been very responsive.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Simonne Purdy Leander, TX

I always get quick response and great service from the repair vendors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Dale Benjamin Antelope, CA

Excellent service and people! Everything important to me is covered.

3 years ago

Reply from American Home Shield

Hi Dale, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Ben Harris San Clemente, CA

Did a great job. They were fast and efficient. Much appreciated.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Michael Blakely Saint Albans, VT

Excellent service that fixed the problem instead of of fixing the symptoms

3 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

American Home Shield Reviews