American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Alphonse Schmidt Phoenix, AZ

They were very helpful in finding us a repair crew as soon as possible.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Rose L Lew Kapolei, HI

Provided prompt service. Most of the service people have been very responsive.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Liza Martinez, CA

Problem solver and professionalism affordable rates and timely service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Tonja Rocky Mount, NC

They I place a service call, they are always prompt to reach out to someone

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Karron Wilson Georgetown, TX

Quick response to my issue, immediate attention to the AC problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Wendy Bullhead City, AZ

Both incidents the repair people were out to fix it the next day

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Lucien Lavelanet South Salem, NY

Courteous, clear to understand and follow through whenever I call.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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David San Antonio, TX

American Shield took care of my repair requests as promised.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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dennis fordice Marion, IA

The one time I needed your service it was done professionally and timely ..

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Peter Helli Livingston, NJ

Smooth and fast resolution, quick response times and friendly customer service

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Jacqueline D Wade Spring, TX

My call for service was easy and my problem was resolved quickly!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Nate Rehl Alexandria, VA

Easy process and quick solution, problem was dispatched and fixed next day.

3 years ago

Reply from American Home Shield

Hi Nate, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Robert Wang Birmingham, AL

Very helpful most of the time. Very convenient for someone who is not extremely handy like me.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 10th, 2022

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Verified Customer

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Xiong Deng Cordova, TN

Having gained a peace of mind using their services: services are timely and good quality.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Janney Johnson Roanoke, VA

It took almost a month to get the parts. The guy that worked on my appliances was wonderful!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Vera Jericho, NY

Professional and experienced. The technicians came on time for the appointment.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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Daniel Beck Prescott Valley, AZ

Service is great, but response times to contractors for incidents is a little slow

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 10th, 2022

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Verified Customer

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Nadia Silva Forney, TX

I like to see the notifications of progress, i.e. if my ticket has been assigned.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 10th, 2022

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Verified Customer

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Beverly Reese Stockbridge, GA

. .he company they recently identified for me were excellent , and professional.8

3 years ago

Reply from American Home Shield

Hi Beverly, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 9th, 2022

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Verified Customer

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Eva Salazar Houston, TX

Good communication. Easy and fast to request work when needed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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Simeon May Garland, TX

I've been an AHS customer for about 2 decades. They owe me a $400 refund for when I moved houses, but they refuse to provide it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Verified Customer

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Deborah Hedgepeth Chesapeake, VA

Good value/ responsive. Dangerous to not have this insurance coverage.

3 years ago

Reply from American Home Shield

Hi Deborah,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Julian Abraham El Paso, TX

Coverage for most of the items I've requested maintenance for.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Elizabeth Romard

The company people are great and they always fix the problem

3 years ago

Reply from American Home Shield

Hi Elizabeth, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Joecil Las Vegas, NV

Great communication. Worked with me until the issue was resolved

3 years ago

Reply from American Home Shield

Hi Joecil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Royce Leon Parker, Jr. Nacogdoches, TX

The customer service is excellent and the coverage is great.

3 years ago

Reply from American Home Shield

Hi Royce, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Karen Jensen Grove City, OH

Have had American Home Shield for yrs now. Always very easy to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Gavonta Hopson Arvada, CO

Excellent and comprehensive Coverage. Customer service is very responsive.

3 years ago

Reply from American Home Shield

Hi Gavonta, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Armand Hooper Goodyear, AZ

Easy to set appt. Work completed in a professional and timely manner.

3 years ago

Reply from American Home Shield

Hi Armand, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Ginny R Smith Milwaukee, WI

They sent out a reliable company that got it done correctly and quickly

3 years ago

Reply from American Home Shield

Hi Ginny. Thank you so much for the 5 star review. We strive to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Jul. 29th, 2022

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Verified Customer

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Michael Lowe New Orleans, LA

The men that did the work were respectful & very knowledgeable!

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jul. 29th, 2022

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Verified Customer

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Rebecca Cavazos Leander, TX

It was easy to start a claim and we were contacted quickly by the repairman.

3 years ago

Reply from American Home Shield

Hi Rebecca, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Lorenzo Bradley Fayetteville, GA

Available always, love their prompt responses and resolutions

3 years ago

Reply from American Home Shield

Hi Lorenzo. Thank you so much for your feedback and 5 star review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 29th, 2022

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Verified Customer

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Lakesha Reese-Penn Baton Rouge, LA

Problem solved professionally done adequate time for resolution

3 years ago

Reply from American Home Shield

Hi Lakesha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Pamela Peck Cedar Hill, TX

He was so professional he did a wonderful job and he was quick.

3 years ago

Reply from American Home Shield

Hi Pamela, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Cheri Schmitz Casa Grande, AZ

timely service as well as good communication from the service technician

3 years ago

Reply from American Home Shield

Hi Cheri, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Dennis Michael Jaron Las Vegas, NV

Easy to get in contact and the ac guy was quick to fix and great price

3 years ago

Reply from American Home Shield

Hi Dennis. It is so wonderful that your repair need was taken care of with ease. We look forward to providing you with exceptional service in the future as well.

Jul. 29th, 2022

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Verified Customer

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Mark Barnes Glenview, KY

I am pleased with the service and the choice of companies. Thanks

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to let us know you are pleased with the service provided. We look forward to working with you again.

Jul. 29th, 2022

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Verified Customer

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sonja ledin North Fort Myers, FL

Very timely response and got part installed quickly and professionally

3 years ago

Reply from American Home Shield

Hi Sonja, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Metin MI Akay Spring, TX

They are so easy to get ahold of. Response time is amazing!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Gil Bryant Irmo, SC

They have been very easy to work with. Workers have been knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Karen Chavez Blanchard, OK

Service when needed. I really do appreciate the workmanship of the employees.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Tammi M Hope Wichita, KS

Great Value. Quick Service and quality of the service staff

3 years ago

Reply from American Home Shield

Hi Tammi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Vittorio Atienza Chantilly, VA

Very nice, professional, quality work and problem was resolved

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Blake Christian Park City, UT

Never had issues. Always had someone out in a timely manner

3 years ago

Reply from American Home Shield

Hi Blake, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Hopeless Worcester, MA

The response to my inquiry was handled with speed and professionalism.

3 years ago

Reply from American Home Shield

Hi Hopeless, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Helene Caragozian-Webb Visalia, CA

The service company was fast, polite, and fixed my problem right.

3 years ago

Reply from American Home Shield

Hi Helene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Claudia Dawson Loganville, GA

They are responsive, timely and make the customer feel valued

3 years ago

Reply from American Home Shield

Hi Claudia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Rosaland Anderson Houston, TX

customer service was fantastic,work was timely and professional

3 years ago

Reply from American Home Shield

Hi Rosaland, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Angela L Bickerstaff Dayton, OH

It was easy and the person coming to access and fix the problem was very nice

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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