American Home Shield: Read 34,366 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Judy Chamberlain Azle, TX

American Home Shield is responsive, and always tries to do the right thing.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

LINDA JEAN HIBBARD BONUCCELLI Stockton, CA

they very quickly responded to my needs in a timely positive manner

2 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Kathy Gava Humble, TX

Response is always quick and appointments are made in timely manner.

2 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Lovie Cunningham Denver, CO

Received prompt action on my requests, very professional service person

2 years ago

Reply from American Home Shield

Hi Lovie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Susie Carswell Mobile, AL

Peace of mind, affordable, reliable, stands behind the customer.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Jim Logan Wichita, KS

attentive, quick assignment of a contractor, finishes the job

2 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Cathy Price Riverside, CA

Quick response in getting vendors to inspect the issue and quick resolve

2 years ago

Reply from American Home Shield

Hi Cathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Michael West Bloomfield, MI

Timely customer service. Contractor was available and resolved the issue.

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Jon Derrick Fort Worth, TX

They have always been able to repair or replace the item needing repaired.

2 years ago

Reply from American Home Shield

Hi Jon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

TED MACKE Glen Cove, NY

Almost always get timely service and the problem solved on 1st visit.

2 years ago

Reply from American Home Shield

Hi Ted, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Hughes Saint Joseph, MO

Every time I've used the service we've been more than satisfied

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Sean McCarthy Perry Hall, MD

Easy to work with. Try to fix the appliance, if not able, they replace it.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Daniel Chavez Killeen, TX

It was fast, great service. They were there to answer all questions too.

2 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Mithilesh Vidyarthi Pearland, TX

Mike had come and identified problem but still work is going on

2 years ago

Reply from American Home Shield

Hi Mithilesh, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Ashley Wilson Titusville, FL

Easy to request service. The tech from the provider was top notch

2 years ago

Reply from American Home Shield

Hi Ashley, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

brent snow Bend, OR

took care of problem quickly that should be enough,person they sent was great

2 years ago

Reply from American Home Shield

Hi Brent, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Amanda Toffoli-Esteban Benicia, CA

Very quick to assign a service person for my issue. Easy online process.

2 years ago

Reply from American Home Shield

Hi Amanda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

C T Tehachapi, CA

Excellent Service. Fast Response time. Friendly Customer Service.

2 years ago

Reply from American Home Shield

Hi CT, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Debra Schmitz Urbandale, IA

I can always count on them to help with issues with the house and appliances.

2 years ago

Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Jim Foresthill, CA

They do what they say and it's ez to setup to get the work done.

2 years ago

Reply from American Home Shield

Hi Jim,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jintana Inthisane Highland, IN

Good service for home needs and during home improvement needs

2 years ago

Reply from American Home Shield

Hi Jintana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Rhonda Luckenbaugh Alamogordo, NM

The company's that has recommends are very friendly and helpful.

2 years ago

Reply from American Home Shield

Hi Rhonda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Maria Jacksonville, FL

They do great job they resolve the problem as son is possible

2 years ago

Reply from American Home Shield

Hi Maria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Kyle Osterman Shakopee, MN

Excellent customer service and very helpful to get my problem fixed

2 years ago

Reply from American Home Shield

Hi Kyle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Hoda Jahanshahloo Fair Oaks, CA

Fast action and convenient, professional service, and great customer service

2 years ago

Reply from American Home Shield

Hi Hoda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Olga Padlan Lathrop, CA

Coverage is very reliable, depends and you'll have peace of mind.

2 years ago

Reply from American Home Shield

Hi Olga,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Mollie Mason Douglasville, GA

Rep was very courteous when in my home very knowledgeable of problem as well

2 years ago

Reply from American Home Shield

Hi Mollie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Herbert Bulger Huntsville, AL

Good service and timely response. Problems were resolved satisfactorily.

2 years ago

Reply from American Home Shield

Hi Herbert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Carri A Cole Champaign, IL

They covered 3 of our appliances,came out quickly, and fixed

2 years ago

Reply from American Home Shield

Hi Carri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Carol Harris Las Vegas, NV

They listened and was very professional. It was very easy to use

2 years ago

Reply from American Home Shield

HI Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Betty Johnson Melissa, TX

Prompt and efficient service AHS solved my problem quickly and timely.

2 years ago

Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Connie Skinner Church Hill, MD

All of my experiences have been great, but the experience with washer has taken lots of patients.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Angelique Rushing Sahuarita, AZ

Overall getting service is good. However the coverage on some things has drastically reduced.

2 years ago

Reply from American Home Shield

Hi Angelique, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star star_border

James Hernandez Colorado Springs, CO

I received quick response, friendly operator on the line and the repair company was great.

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star_border

combs Phoenix, AZ

Most things can be handled online, but you must read the fine print to really see what is covered

2 years ago

Reply from American Home Shield

Hi Combs, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Saeed Zabihi El Dorado Hills, CA

The process of getting repairs are long. By the time your contractors visit the site and actully doing the the repairs

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Parkton, NC

Because the people on the phone are hard to understand and when you ask to speak to someone else try argue and hang up

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Hassan Ahmad Stafford, VA

Contractor took 3 weeks to replace faucet. No one from American Homesheild contacted or speed up the process.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael Scott Hinojosa Helotes, TX

Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

LaToya V. Ross Powder Springs, GA

Customer service is unprofessional & horrible! My experience within the last 30 days has not been good at all! I would not refer this company to my worse enemy!

2 years ago

Reply from American Home Shield

Hi LaToya, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nelida Mountain Home, ID

They have a horrible customer service they don't repair your broken stuff they don't have any technicians available they're really really bad customer service really bad

2 years ago

Reply from American Home Shield

Hi Nelida, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah Casas Fullerton, CA

There's a lot of miscommunication about my appliance repair and it's still not fixed and it's been weeks now. I have five kids and I haven't had a washing machine.

2 years ago

Reply from American Home Shield

Hi Sarah, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Kimberley Stowell Athens, TX

Easy to file claim. Quick to get service tech out. Very pleased with service

2 years ago

Reply from American Home Shield

Hi Kimberley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Delora Doerksen Kingsburg, CA

Efficient and quick response. Service was good and problem was solved.

2 years ago

Reply from American Home Shield

Hi Delora,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Doug Bristow McMinnville, OR

Easy to file claims, no hassle, excellent companies they contract with

2 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Bonita E Richardson Smith Fort Washington, MD

They have been very helpful and responsive to issues as they arose

2 years ago

Reply from American Home Shield

Hi Bonita, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

2 years ago

Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

2 years ago

Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

2 years ago

Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

American Home Shield Reviews