American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Joan P Cox Advance, NC

Reasonable appointment time and excellent communication. Increase in annual fee not happy with

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Kris loucks Gresham, OR

Good experience on last service call. He took care of my dishwasher and a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Jack r Shinholser Lutz, FL

A serviceman was dispatched the next business day and quickly resolved the issue.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Robert Knight II Pensacola, FL

Service is good, I do have difficulty understanding the phone rep; I often must ask her to repeat.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Bonnie Wiedeman Myakka City, FL

No way to communicate without a 30min wait on phone. Very difficult to get a refund for cancelled service visit.

3 years ago

Reply from American Home Shield

Hi Bonnie, I would be glad to speak with you about the service cancellation and service fee.

Sep. 27th, 2022

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Verified Customer

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Ralph Surprise, AZ

They sent 2 electical companies, non of them fixed the problem and will not call us back to take care of it.

3 years ago

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Verified Customer

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KEVIN JOHNSON Jacksonville, FL

Any work should be done to building codes instead of refusing to have repairs done to meet those requirements.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. If you need assistance with anything, please reach out to our customer support line

Aug. 24th, 2022

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Verified Customer

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Jeannette Norfolk, VA

Two service requests were totally messed up and are still unresolved. A different one is still pending weeks later. Sick of no follow through.

3 years ago

Reply from American Home Shield

Hi Jeanette, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 18th, 2022

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Verified Customer

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John Krasnick Seabrook, TX

We have been 10 days Without AC and still havent heard from anyone from your company. Even after numerous phone calls and mutiple contractors coming out.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Verified Customer

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MaryKay Courtney Bonham, TX

LA Appliance Service is pretty much a scam and should be taken off your list. They do not answer their phone and their Google rating is 1.6. I will call you shortly.

3 years ago

Reply from American Home Shield

Hi MaryKay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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ZORAN MALJEVAC Katy, TX

My service request have been addressed/resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Zoran, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Dondra CHARMAINE Phills Pearland, TX

Always fast and friendly service on more than one occasion. Very happy!

3 years ago

Reply from American Home Shield

Hi Dondra, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Elizabeth LaBorde Georgetown, TX

Easy online process to file a claim. No hassle with scheduling.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Kabir Parikh Littleton, CO

I am a long time customer of AHS. They have always preserved my budget.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Ruth + Jonas Bonderer Sandy, UT

Because they responded in a timely matter and great customer service.

3 years ago

Reply from American Home Shield

Hi Ruth & Jonas, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Evelyn H Hulick Scottsdale, AZ

The response to my problem was effective and within acceptable time frame

3 years ago

Reply from American Home Shield

Hi Evelyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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John Lehman Tucson, AZ

I like using the completely automated claim to finish system of AHS.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Larry Cota Mesquite, NV

Very persistent technician who tested everything that could cause the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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Virginia Vargas Las Vegas, NV

The coverage is great and they respond immediately to service requests

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Teri Griffin Grass Valley, CA

Great service my AC unit is irking correctly now, thank you very much.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 16th, 2022

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Verified Customer

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Anonymous Morgan Hill, CA

Took a while to get our problem taken care of but communication was great!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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Peter Skumanich Palm City, FL

The agent was helpful in figuring out best way to handle the claim

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Carmen Buffington Hixson, TN

The technician sent to my house was very professional and helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Christine Slemmer Dover, OH

very communitive and precise.l like their professional knowledge.

3 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Lillie Graham

The representatives from AHS were great to work with, but had some problems with the vendor.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lillie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Beverly Whisenhunt Mesquite, TX

Request was taken on a timely matter and the work was done rather quickly

3 years ago

Reply from American Home Shield

Hi Beverly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Jonathan Carter Killeen, TX

Quick initial response and good staff. Technician was competent and timely.

3 years ago

Reply from American Home Shield

Hi Jonathan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Cindi & Danny Nettles Houston, TX

great service...quick to respond as well providing excellent vendors....

3 years ago

Reply from American Home Shield

Hi Cindi & Danny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Roberta Nye Temple, PA

Because they sent someone that knows what they are doing to do the job

3 years ago

Reply from American Home Shield

Hi Roberta, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Shakira Deyo Stafford, VA

My first claim was acted on immediately with complete satisfaction.

3 years ago

Reply from American Home Shield

Hi Shakira, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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Craig Olszta Stafford, VA

When submitting my claim, they made it easy, fast and convenient!

3 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Jodi French North East, MD

It was very professional and fast, I recommend these services

3 years ago

Reply from American Home Shield

Hi Jodi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Jonathan Rowland Richmond, VA

They provided a contractor to fix our A/C and he was done in 1/2 hour

3 years ago

Reply from American Home Shield

Hi Jonathan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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Jasmine Newnan, GA

They are effective in their delivery of service when a problem arises.

3 years ago

Reply from American Home Shield

Hi Jasmine, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Christy Young Glennville, GA

Everything has been very smooth with AHS. No hassles just great service.

3 years ago

Reply from American Home Shield

Hi Christy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Finkel Columbia, MO

Quick service and amazing coverage for a reasonable monthly fee.

3 years ago

Reply from American Home Shield

Hi Finkel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Marilu Noakes Riverview, FL

Cost is competitive, response time excellent and contractors are professional.

3 years ago

Reply from American Home Shield

Hi Marilu, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Cindy A Brace Surprise, AZ

I received service very quickly, technican was on time and very helpful.

3 years ago

Reply from American Home Shield

Hi Cindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Richard J Lukenda Mountainside, NJ

They have been very responsive and sent us awesome contractors.

3 years ago

Reply from American Home Shield

HI Richard, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Diane Bodofsky Southampton, PA

It is very easy to work with them. I also find them very helpful.

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Eva Baker Anthem, AZ

Timely service. Had a bit of a challenge to get a live agent to discuss the need.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Abdulsalam Alzubbi Kansas City, MO

I haven't had any problems with this company and if I have any issues they get resolved quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Cory Maddox Clovis, CA

Not sure the of the value to the cost. I was disappointed in the cost to replace my hot water heater.

3 years ago

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Verified Customer

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LENNA D GEIST Vallejo, CA

the entire call center is outsourced, half the time you cannot understand them. bring the jobs back to America.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Toni Bolton Henderson, NV

AHS was very prompt tp dispatch a contractor to investigate and resolve my AC issues.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Don Williams Spartanburg, SC

Have had great experiences, have had a terrible experience. Spent an entire summer with no AC a couple years ago.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Karen Eriksen Vallejo, CA

I have had AHS for many years and I Never had to wait for service like I did these last couple times.

3 years ago

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Verified Customer

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Sherry Guthrie Pflugerville, TX

Difficult to get problems solved when some9goes wrong. Ahs and contractor tell me I need to talk to the other party.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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William Larson Fuquay-Varina, NC

This time I was able to work with the company they sent and schedule an earlier appointment time

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Clarita Angwin, CA

I got quick service for a very serious, timely issues but I found many things about my pool are not covered by AHS

3 years ago

Reply from American Home Shield

Thanks for your review.

Aug. 17th, 2022

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