American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Virginia Vargas Las Vegas, NV

The coverage is great and they respond immediately to service requests

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Anonymous Morgan Hill, CA

Took a while to get our problem taken care of but communication was great!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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Teri Griffin Grass Valley, CA

Great service my AC unit is irking correctly now, thank you very much.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 16th, 2022

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Verified Customer

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ZORAN MALJEVAC Katy, TX

My service request have been addressed/resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Zoran, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Dondra CHARMAINE Phills Pearland, TX

Always fast and friendly service on more than one occasion. Very happy!

3 years ago

Reply from American Home Shield

Hi Dondra, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Kabir Parikh Littleton, CO

I am a long time customer of AHS. They have always preserved my budget.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Elizabeth LaBorde Georgetown, TX

Easy online process to file a claim. No hassle with scheduling.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Christine Slemmer Dover, OH

very communitive and precise.l like their professional knowledge.

3 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Peter Skumanich Palm City, FL

The agent was helpful in figuring out best way to handle the claim

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Lillie Graham

The representatives from AHS were great to work with, but had some problems with the vendor.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lillie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Beverly Whisenhunt Mesquite, TX

Request was taken on a timely matter and the work was done rather quickly

3 years ago

Reply from American Home Shield

Hi Beverly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Jonathan Carter Killeen, TX

Quick initial response and good staff. Technician was competent and timely.

3 years ago

Reply from American Home Shield

Hi Jonathan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Cindi & Danny Nettles Houston, TX

great service...quick to respond as well providing excellent vendors....

3 years ago

Reply from American Home Shield

Hi Cindi & Danny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Carmen Buffington Hixson, TN

The technician sent to my house was very professional and helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Finkel Columbia, MO

Quick service and amazing coverage for a reasonable monthly fee.

3 years ago

Reply from American Home Shield

Hi Finkel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Jasmine Newnan, GA

They are effective in their delivery of service when a problem arises.

3 years ago

Reply from American Home Shield

Hi Jasmine, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Richard J Lukenda Mountainside, NJ

They have been very responsive and sent us awesome contractors.

3 years ago

Reply from American Home Shield

HI Richard, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Diane Bodofsky Southampton, PA

It is very easy to work with them. I also find them very helpful.

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Roberta Nye Temple, PA

Because they sent someone that knows what they are doing to do the job

3 years ago

Reply from American Home Shield

Hi Roberta, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Jonathan Rowland Richmond, VA

They provided a contractor to fix our A/C and he was done in 1/2 hour

3 years ago

Reply from American Home Shield

Hi Jonathan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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Cindy A Brace Surprise, AZ

I received service very quickly, technican was on time and very helpful.

3 years ago

Reply from American Home Shield

Hi Cindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Marilu Noakes Riverview, FL

Cost is competitive, response time excellent and contractors are professional.

3 years ago

Reply from American Home Shield

Hi Marilu, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Christy Young Glennville, GA

Everything has been very smooth with AHS. No hassles just great service.

3 years ago

Reply from American Home Shield

Hi Christy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Jodi French North East, MD

It was very professional and fast, I recommend these services

3 years ago

Reply from American Home Shield

Hi Jodi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Craig Olszta Stafford, VA

When submitting my claim, they made it easy, fast and convenient!

3 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Shakira Deyo Stafford, VA

My first claim was acted on immediately with complete satisfaction.

3 years ago

Reply from American Home Shield

Hi Shakira, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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LENNA D GEIST Vallejo, CA

the entire call center is outsourced, half the time you cannot understand them. bring the jobs back to America.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Toni Bolton Henderson, NV

AHS was very prompt tp dispatch a contractor to investigate and resolve my AC issues.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Don Williams Spartanburg, SC

Have had great experiences, have had a terrible experience. Spent an entire summer with no AC a couple years ago.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Cory Maddox Clovis, CA

Not sure the of the value to the cost. I was disappointed in the cost to replace my hot water heater.

3 years ago

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Verified Customer

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Karen Eriksen Vallejo, CA

I have had AHS for many years and I Never had to wait for service like I did these last couple times.

3 years ago

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Verified Customer

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Sherry Guthrie Pflugerville, TX

Difficult to get problems solved when some9goes wrong. Ahs and contractor tell me I need to talk to the other party.

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Greg Lucy Marshall Peterman, AL

Very pleased with Randy A who serviced my a/c....L.A. general. Finally works properly.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Clarita Angwin, CA

I got quick service for a very serious, timely issues but I found many things about my pool are not covered by AHS

3 years ago

Reply from American Home Shield

Thanks for your review.

Aug. 17th, 2022

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Verified Customer

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William Larson Fuquay-Varina, NC

This time I was able to work with the company they sent and schedule an earlier appointment time

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Abdulsalam Alzubbi Kansas City, MO

I haven't had any problems with this company and if I have any issues they get resolved quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Philip York, SC

Their service better then I thought. Need better people on phones, a real person.

3 years ago

Reply from American Home Shield

Hi Philip, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Verified Customer

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Eva Baker Anthem, AZ

Timely service. Had a bit of a challenge to get a live agent to discuss the need.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Sheryl Wilson

Many appliances are not covered. The policy is misleading

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Twylia Pyles Clarksburg, MD

Worst experience and value of the service is negative as you pay for all the charges including the service fee and then for the Freon. This whole experience was a rip off.

3 years ago

Reply from American Home Shield

Hi Twylia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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eddie gates Clayton, DE

No contractor assigned, I found a contractor, that had gone out the month before thru AHS, yet SUCH A HASSLE and MANY PHONE CALLS to AHS and took 5 days!!!!!

3 years ago

Reply from American Home Shield

Hi Eddie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Angela Riley Dacula, GA

After we paid premiums for over two years, AHS disclaimed responsibility on our claim when we needed them and left us with no air conditioning during 90+ degree days.

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Charles McGee Bel Air, MD

AHS is always responsive and sends high quality technicians every time.

3 years ago

Reply from American Home Shield

Hi Charles, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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D Havens Harker Heights, TX

The recent case of my a/c not working, very fast turn around

3 years ago

Reply from American Home Shield

Hi D Havens, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Andrew Basler Del Rio, TX

My issue was taken care of with timeliness and professionalism.

3 years ago

Reply from American Home Shield

Hi Andrew, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Justin Furr Kerrville, TX

The service person dispatched was excellent, very kind and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Justin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Pam B. Denver, CO

So far I have had very satisfying service and friendly too!

3 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Ronald Earl Smith Chatsworth, GA

he did what had to be done correctly after he had to come back

3 years ago

Reply from American Home Shield

Hi Ronald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Delia Garza San Antonio, TX

They were very friendly and finished the job in a good time.

3 years ago

Reply from American Home Shield

Hi Delia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Mariah Christensen Saint Paul, MN

I always make a claim online and service is always so prompt.

3 years ago

Reply from American Home Shield

Hi Mariah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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