American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Timothy

They found a plumber very quickly and he repaired my problem within an hour.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Fernando M Gonzalez

Every time I had a service call they delivered with professional service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Steve smith

i loved the great service and the personal was very knowledgeable.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Diana Ciuch

Time it took to find a contractor for roof, but once contractor is found service is great

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Tony Ferguson

It's good to have not great. Had an issue with one of the HVAC companies they hire out.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mike Gray

My claim was filed immediately and I had a contractor contact me very quickly to schedule a visit

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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SHALINI SHARMA

Generally useful, a few things they don't cover that they really should (Like ceiling fans)

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Stephen Jenks

Impossible to get a hold of and talk to a live person who has a good command of English. No follow up; no caring; good luck.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Cesar Lopez

Reps are difficult to deal with or understand. Why don't you have any US reps? Also it is hard to get claims resolved.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Frank Marziotti

I first heard about America shield on TV commercials and I said you know give him a try so I got American home shield and two minutes two months later my wife and she went out I called American home shield and they set up a representative to come out and check on my washing machine so he couldn't fix it they gave me a new one that service fee didn't mean nothing compared to a brand new washing machine they stand by their word.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Frank, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Emily

It took over a month to have someone come out and fix my dishwasher - could not give me someone else

2 years ago

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Verified Customer

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Katharine Litterick

They are hard to get through to. The 2 different reps in the replacement dept talked down to me, I was stupid!

2 years ago

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Verified Customer

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Anonymous

You cannot understand their representatives on the phone, they give you incomplete information and and they don't cover everything they say they will.

2 years ago

Reply from American Home Shield

Hi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Robert Oidtman

They sent a service person to take care of the issue. He could not fix it. They still charged me $100 for him having come out. I still have a problem.

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Donna

Our last two service situations have been nightmares. My wife and I are incredibly disappointed in how everything was handled. No compassion for us as customers

2 years ago

Reply from American Home Shield

Hi Donna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Robert Pritchett Fairborn, OH

Employees are not qualified, professional or vetted. One air conditioner repair guy charged a lot misinformation and I had a minor repair from another company..

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Verified Customer

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Shelby Lopaze Las Vegas, NV

I really appreciate how American Home Shield services me as a customer.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Delilah Lewis Broomfield, CO

They are respectful and try to get you contractors as soon as possible

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Jannie Jones Memphis, TN

Willing to listen to customer to set up contractor for repairs to be done.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Pratik Karvekar East Hanover, NJ

They always come through quickly. Companies they send out do a good job.

2 years ago

Reply from American Home Shield

Hi Pratik, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Henry Earl Newnan, GA

Efficient and helpful during my crisis with a quick resolution

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Carol Campbell Huey San Antonio, TX

They responded promptly and answered my husband's questions.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Dante Buccieri Chandler, AZ

Quick response time and the ease of getting the actual problem fixed!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Brad Douglasville, GA

I love that AHS takes the management of contractors from us.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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helena rue Pittsburgh, PA

promptly takes care of problems and easy to reach by phone if neccessary

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Peggy Giragosian Doswell, VA

Service was a little slow, but customer service was very good.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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David B. Pena Mission, TX

I've used them 3 times now, and everytime I've been COMPLETELY satisfied!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Lisa Leahy Yutan, NE

Company responded quickly to my concerns and worked to remedy problems.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Jackie Rice Greenville, MS

Prompt and professional service. Very courteous repair men.

2 years ago

Reply from American Home Shield

Hi Jackie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Mohamed Clermont, FL

Very professional and knowledgeable about my A/C unit. Fast service!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Eleanor Hudson, FL

Every time I had a problem, they solved it with professionalism and knowledge.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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David Grippi Matawan, NJ

They have been very responsive to getting things fixed quickly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Karen Roark Fredericksburg, VA

I've tried other home warranty and american home shield is by far the best

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Arthur Madise Mobile, AL

Easy process. Great price. Love the security of the coverage.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Katherine Farley Denver, CO

Fast and fair service. They always respond in a timely fashion.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Maria Vomvolakis West Bloomfield, MI

Made appointment, came assessed the problem and replaced the defective part

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Patrick W Robinson Arlington, TN

I received a quick response and my request for a plumber was processed quickly.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Wahidi Antioch, CA

Timely professional service. Never any disputes on coverage

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Jean Hitt Lithia Springs, GA

Had a great experience with my refrigerator and air conditioning repairs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Avi Ashkenazi Cliffside Park, NJ

He knew what to do right away and in no time my microwave was working again.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Bridgett Holloway Lancaster, TX

My problems was taking care of right away customer service was really helpful

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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John Harp Bellevue, OH

we needed our a/c repaired and the tech was trustworthy, reliable and honest

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Allison Yearby Bessemer, AL

They real professional,when I made my claim,they were on right away.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Steve giniat Manhattan, IL

Rapid response from time called and repaired done all in less than 24 hours!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Ivo Morales Washington, DC

You call...you zoom the problem, AHS has prof. out to repair it in 2-3 days

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Monette Hightower Deer Park, TX

When I have a problem, AHS is always ready to send someone to fix it!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Karen Gates Camano Island, WA

Very helpful and fast in solving problem-Got a recall scheduled

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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DONNA THOMPSON Youngstown, OH

So far, most of my needs have been approved. Customer Service has been great.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Candice Armey Wichita Falls, TX

Great customer service great experience not long to wait on the phone

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Robert Ortiz San Antonio, TX

They did fine. They did fine they did fine they did fine they did fine

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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