American Home Shield: Read 34,891 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

unni keshavan Irving, TX

Contractor was punctual and got everything fixed correctly this go round!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Asiah Perusse LA Porte, TX

Excellent experience. Very professional repairman .Solved our problem.

3 years ago

Reply from American Home Shield

Hi Asiah,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Marvin Mandel North Miami Beach, FL

They were transparent and knowledgeable when it came to my clai

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

FRANCISCO MONTES Highland, IN

There always professional and handle complaints in a timely manner.

3 years ago

Reply from American Home Shield

Hi Francisco, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

sarah pietrzykowski Somerset, PA

Because they didn't hesitate sending help when we needed it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

dorothy woodsides Atlanta, GA

They were very helpful and got someone out quickly to fix my AC

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Brian Orlando Ocilla, GA

Their professionalism. They follow up. Provide prompt attention to our needs

3 years ago

Reply from American Home Shield

Hi Brian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Trina Shiloh Vacaville, CA

Always been helpful and have only had one bad experience in 18 years

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

David Dai Southlake, TX

The service, and professionalism provided have been outstanding

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

philip marks Chandler, AZ

All the workers have been polite and finished the work in one visit

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Alejandro Pantarotto Allen, TX

They did not make you wait for anything this company is on the ball for you

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Barbara Ford Tuscaloosa, AL

It is convenient to request a service on line and they respond quickly.

3 years ago

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Cynthia Cavett Jackson, MS

Problem fixed in timely manner. Repair person was timely and hard working

3 years ago

Reply from American Home Shield

Hi Cynthia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Rene R Wells Aurora, CO

They were professional and sent someone out in a timely function

3 years ago

Reply from American Home Shield

Hi Rene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!e,

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Sally Hamilton Corona, CA

Quick response, refer to subcontractor within 24 hours. Friendly and very helpful on telephone

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Becky Van Kuiken Springtown, TX

Waiting for the service to get done I had to wait 30 days to get some work done

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Asia Richardson Copperas Cove, TX

The problem was fix in a timely manner and the person was very knowledgeable about the problem.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

William Simpson Tulsa, OK

I didn't rate them. I was unable to change the ratings. Prefer to speak to people whose first language is English.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Clyde Todd Denison, TX

My experience with my air conditioning was stellar. The experience with my fridge has been completely sub par

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jeanine Roof Plano, TX

I was charged $100 twice because I reported the ice machine in freezer and than the refrigerator went completely.

3 years ago

Reply from American Home Shield

Hi Jeanine, I would be glad to speak with you to assist with the service fee refund. Please provide your AHS contract number or property address.

Sep. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Frances Fandel San Angelo, TX

The company they use in my area. It's always Discount Contractors and they don't do a good job half the time.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Michael and Diana Breslin Goodyear, AZ

The people that's the 3rd party-delivery have been poor to detail with, giving your company very bad name in service.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Celia I Torres Knoxville, TN

Difficult to speak to a person and unwilling to help you on a weekend. They work 8-5 even though their "customer service" line is 24/7

3 years ago

Reply from American Home Shield

Hi Celia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Robert Thompson Copperas Cove, TX

The plumbing company that was sent out tried to rip me off and brought the wrong water heater. I had to hire my own plumber and pay out of my pocket.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Fatima Musabeh Jersey City, NJ

The air conditioning unit is still not working after you sent the tech two times. Now I do not know what to do. Can you please call me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 2nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JOHN W WIRTANEN Palm Springs, CA

Chain on ceiling fan pulled out. I paid $100 for a service call for someone to come out and fix. All he did was confirm it was broken and left. AHS refused to cover my claim

3 years ago

Reply from American Home Shield

Hi John, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Watson Elkhart, IN

I have been a customer for 22 years. I purchased a new house and bought a warranty for the new house. AC wasn't working properly and they would not cover it.

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

David Ybarra San Antonio, TX

Under stand what I was talking about so I can get some help with my project

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Gary Prater Monument, CO

Easy to request service and the service calls are always timely.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

DR. Lynda Johnson Little Rock, AR

Great service, trained technicians, any problems have always been resolved

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Willie Johnson Murrieta, CA

It started of bumpy but they fixed my problem no objections it fast and easy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Jacqueline Martin Milwaukee, WI

Extremely quick response for HVAC during heat wave...great team!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Dee Dick Granbury, TX

Excellent service and great customer service. Very knowledgeable

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Joshua Keilty Minneapolis, MN

We have been pleased with contractors and speedy action. Thank you

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Christine Pope McKeesport, PA

Air conditioner was fixed quickly. 98 in Pasadena. We appreciate it very much.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Susan Deanne Miller Irvine, CA

Prompt service technician was professional courteous and did his job

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Barbara Boltinghouse Omaha, NE

THe contractors were on time, professional and quite knowledgeable of their job

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Angela Ashley Fordland, MO

Very informative and helpful , respectful, knowledgeable.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

james b morris Albuquerque, NM

Quality of product is top rated, service companies always top notched.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Todd Gonseth Summerville, SC

Promptness and customer service makes American home shield a no brained for me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Eunice Hill Philadelphia, PA

They get back to u asap. Easy to set up appointments. Great repairs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Riaz Uddin Barrington, IL

They are the best in every Aspect. Solving !!!! Professional !!!!! Prompt !!!!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

jennifer macy Encinitas, CA

Professionals who know their job are sent to effect repairs.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Judy Vasquez-Becker Sacramento, CA

Good Company and they get things done when things break down

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Vicki Skidmore Covina, CA

AHS response to my many problems have been immediate and follow up is very easy

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Tiffany Gustafson Whitney, TX

Timeliness, professionalism, cost, satisfaction of/with resolution.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Diane Reid Malakoff, TX

Fast service and totally satisfied when it came to replacing items.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

James Guzman Pearland, TX

It's a great security when it comes to keeping home repair costs down.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Amy Woreta Ashton, MD

They answered all my questions and fixed the problem as soon as possible

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Emma Josey Jonesboro, GA

I have always received fast and friendly service from AHS and its contractors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

American Home Shield Reviews