American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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philip marks Chandler, AZ

All the workers have been polite and finished the work in one visit

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Becky Van Kuiken Springtown, TX

Waiting for the service to get done I had to wait 30 days to get some work done

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Sally Hamilton Corona, CA

Quick response, refer to subcontractor within 24 hours. Friendly and very helpful on telephone

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Asia Richardson Copperas Cove, TX

The problem was fix in a timely manner and the person was very knowledgeable about the problem.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Fatima Musabeh Jersey City, NJ

The air conditioning unit is still not working after you sent the tech two times. Now I do not know what to do. Can you please call me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 2nd, 2022

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Verified Customer

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Robert Thompson Copperas Cove, TX

The plumbing company that was sent out tried to rip me off and brought the wrong water heater. I had to hire my own plumber and pay out of my pocket.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Celia I Torres Knoxville, TN

Difficult to speak to a person and unwilling to help you on a weekend. They work 8-5 even though their "customer service" line is 24/7

3 years ago

Reply from American Home Shield

Hi Celia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Michael and Diana Breslin Goodyear, AZ

The people that's the 3rd party-delivery have been poor to detail with, giving your company very bad name in service.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Frances Fandel San Angelo, TX

The company they use in my area. It's always Discount Contractors and they don't do a good job half the time.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Jeanine Roof Plano, TX

I was charged $100 twice because I reported the ice machine in freezer and than the refrigerator went completely.

3 years ago

Reply from American Home Shield

Hi Jeanine, I would be glad to speak with you to assist with the service fee refund. Please provide your AHS contract number or property address.

Sep. 13th, 2022

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Verified Customer

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Clyde Todd Denison, TX

My experience with my air conditioning was stellar. The experience with my fridge has been completely sub par

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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William Simpson Tulsa, OK

I didn't rate them. I was unable to change the ratings. Prefer to speak to people whose first language is English.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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JOHN W WIRTANEN Palm Springs, CA

Chain on ceiling fan pulled out. I paid $100 for a service call for someone to come out and fix. All he did was confirm it was broken and left. AHS refused to cover my claim

3 years ago

Reply from American Home Shield

Hi John, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Scott Watson Elkhart, IN

I have been a customer for 22 years. I purchased a new house and bought a warranty for the new house. AC wasn't working properly and they would not cover it.

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

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Verified Customer

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Christine Pope McKeesport, PA

Air conditioner was fixed quickly. 98 in Pasadena. We appreciate it very much.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Joshua Keilty Minneapolis, MN

We have been pleased with contractors and speedy action. Thank you

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Dee Dick Granbury, TX

Excellent service and great customer service. Very knowledgeable

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Willie Johnson Murrieta, CA

It started of bumpy but they fixed my problem no objections it fast and easy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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DR. Lynda Johnson Little Rock, AR

Great service, trained technicians, any problems have always been resolved

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Gary Prater Monument, CO

Easy to request service and the service calls are always timely.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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David Ybarra San Antonio, TX

Under stand what I was talking about so I can get some help with my project

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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jennifer macy Encinitas, CA

Professionals who know their job are sent to effect repairs.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Yolanda Holmes Birmingham, AL

Problem found in 15 minutes. Explain to me unit is old and these thinks happen.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Susan Deanne Miller Irvine, CA

Prompt service technician was professional courteous and did his job

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Janet Alston Washington, DC

Excellent service provider, very professional, very personable, great service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Willard yarbro Lytle, TX

Excellent customer service! And the job is done right the first time!!!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Beth L Ellermeier Carrollton, TX

Quick response. Repair company is assigned while we're still on the phone.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Lana L. Simmons Dundalk, MD

They replaced a microwave with no complaint. Very good service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Kimberly Jones Mount Pleasant, SC

Great customer service. Provides helpful business to help with our problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Todd Gonseth Summerville, SC

Promptness and customer service makes American home shield a no brained for me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Eunice Hill Philadelphia, PA

They get back to u asap. Easy to set up appointments. Great repairs

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Jacqueline Martin Milwaukee, WI

Extremely quick response for HVAC during heat wave...great team!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Riaz Uddin Barrington, IL

They are the best in every Aspect. Solving !!!! Professional !!!!! Prompt !!!!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Barbara Boltinghouse Omaha, NE

THe contractors were on time, professional and quite knowledgeable of their job

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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james b morris Albuquerque, NM

Quality of product is top rated, service companies always top notched.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Suzanne Saint Louis, MO

The assigned repair tech did a very good job fixing my AC problem.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Angela Ashley Fordland, MO

Very informative and helpful , respectful, knowledgeable.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Rachel Coon Easley, SC

Your team has saved my family and I lots of money and hard aches.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Diane Reid Malakoff, TX

Fast service and totally satisfied when it came to replacing items.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Amy Woreta Ashton, MD

They answered all my questions and fixed the problem as soon as possible

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Emma Josey Jonesboro, GA

I have always received fast and friendly service from AHS and its contractors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Tiffany Gustafson Whitney, TX

Timeliness, professionalism, cost, satisfaction of/with resolution.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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crystal brooks Woodbridge, VA

Technician seemed to be experienced, courteous and knew what he was doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Judy Vasquez-Becker Sacramento, CA

Good Company and they get things done when things break down

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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James Guzman Pearland, TX

It's a great security when it comes to keeping home repair costs down.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Vicki Skidmore Covina, CA

AHS response to my many problems have been immediate and follow up is very easy

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Fay hales Benton, MS

They alleyways work with me to get the right repair company to my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

American Home Shield Reviews