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American Home Shield Reviews

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9.2

Overall Score

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Barbara Boltinghouse Omaha, NE

THe contractors were on time, professional and quite knowledgeable of their job

3 years ago

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We're glad to hear your experience went well.

Aug. 25th, 2022

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james b morris Albuquerque, NM

Quality of product is top rated, service companies always top notched.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Suzanne Saint Louis, MO

The assigned repair tech did a very good job fixing my AC problem.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Angela Ashley Fordland, MO

Very informative and helpful , respectful, knowledgeable.

3 years ago

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Your feedback is greatly appreciated.

Aug. 25th, 2022

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Rachel Coon Easley, SC

Your team has saved my family and I lots of money and hard aches.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Diane Reid Malakoff, TX

Fast service and totally satisfied when it came to replacing items.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Amy Woreta Ashton, MD

They answered all my questions and fixed the problem as soon as possible

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Emma Josey Jonesboro, GA

I have always received fast and friendly service from AHS and its contractors.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Tiffany Gustafson Whitney, TX

Timeliness, professionalism, cost, satisfaction of/with resolution.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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crystal brooks Woodbridge, VA

Technician seemed to be experienced, courteous and knew what he was doing.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Judy Vasquez-Becker Sacramento, CA

Good Company and they get things done when things break down

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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James Guzman Pearland, TX

It's a great security when it comes to keeping home repair costs down.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Vicki Skidmore Covina, CA

AHS response to my many problems have been immediate and follow up is very easy

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Fay hales Benton, MS

They alleyways work with me to get the right repair company to my home.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Patricia Massie Suitland, MD

On time, good explanation of what was done and why it was needed.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Rick Cannon Yuma, AZ

Very easy to create a service request and my problems are fixed

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Beatrice Smiling Columbia, SC

AHS got me a repairman who came to fix my garage door opener in 2 days

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Charles Leopard Humble, TX

2 positive experiences this year. HVAC and pool pump repairs

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Todd Wicker Arnold, MD

Very easy to request a service. Technicians always professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Anthony Shaddix Mobile, AL

Quick assignment to contractor, came out and took care of issue.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Fallynn Montalvo Charlotte, NC

Solved the problem and was on time to fix the problem at hand

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Patricia Oscarsson Hudson, OH

AHS sent very skilled person to work on a/c and my washing machine

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Patrice Robinson Jacksonville, FL

Easy call in, quick scheduling and prompt vendor service repair

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Ms. Anderson Harper Woods, MI

Very courteous customer service reps and prompt to respond to service needed.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Slava Povich Playa Del Rey, CA

Very satisfying to work with them from customer service to their contractor

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Brian LOWE Sulphur Springs, TX

They have sent good companies to complete repairs for many different problems.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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CAROLYN WHITE College Station, TX

Very professional and kind. Were there when we needed them.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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CALINDA GRIFFIN Hampton, VA

People you recommended some do not do a good job I have not been able to get them to complete the job.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Bishnu KHATIWADA Fort Worth, TX

As the years go by the company get worst and worst the help desk can't be understood That's your biggest problem

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

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Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

3 years ago

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Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

3 years ago

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Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

3 years ago

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Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

3 years ago

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Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

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Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

3 years ago

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Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Carla Crotty Sorrento, FL

Easy to contact appointment was set came out repair my air conditioning

3 years ago

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Reply from American Home Shield

Hi Carla, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

3 years ago

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Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

3 years ago

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Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Kimberly Smith Columbia, SC

Was very helpful with an old claim. Took care of it right away.

3 years ago

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Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

3 years ago

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Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Don David Albany, OR

Care about customer issues and resolve in an efficient and timely manner

3 years ago

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Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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