American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Barbara Boltinghouse Omaha, NE

THe contractors were on time, professional and quite knowledgeable of their job

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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james b morris Albuquerque, NM

Quality of product is top rated, service companies always top notched.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Suzanne Saint Louis, MO

The assigned repair tech did a very good job fixing my AC problem.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Angela Ashley Fordland, MO

Very informative and helpful , respectful, knowledgeable.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Rachel Coon Easley, SC

Your team has saved my family and I lots of money and hard aches.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Diane Reid Malakoff, TX

Fast service and totally satisfied when it came to replacing items.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Amy Woreta Ashton, MD

They answered all my questions and fixed the problem as soon as possible

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Emma Josey Jonesboro, GA

I have always received fast and friendly service from AHS and its contractors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Tiffany Gustafson Whitney, TX

Timeliness, professionalism, cost, satisfaction of/with resolution.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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crystal brooks Woodbridge, VA

Technician seemed to be experienced, courteous and knew what he was doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Judy Vasquez-Becker Sacramento, CA

Good Company and they get things done when things break down

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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James Guzman Pearland, TX

It's a great security when it comes to keeping home repair costs down.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Vicki Skidmore Covina, CA

AHS response to my many problems have been immediate and follow up is very easy

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Fay hales Benton, MS

They alleyways work with me to get the right repair company to my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Patricia Massie Suitland, MD

On time, good explanation of what was done and why it was needed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Rick Cannon Yuma, AZ

Very easy to create a service request and my problems are fixed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Beatrice Smiling Columbia, SC

AHS got me a repairman who came to fix my garage door opener in 2 days

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Charles Leopard Humble, TX

2 positive experiences this year. HVAC and pool pump repairs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Todd Wicker Arnold, MD

Very easy to request a service. Technicians always professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Anthony Shaddix Mobile, AL

Quick assignment to contractor, came out and took care of issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Fallynn Montalvo Charlotte, NC

Solved the problem and was on time to fix the problem at hand

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Patricia Oscarsson Hudson, OH

AHS sent very skilled person to work on a/c and my washing machine

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Patrice Robinson Jacksonville, FL

Easy call in, quick scheduling and prompt vendor service repair

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Ms. Anderson Harper Woods, MI

Very courteous customer service reps and prompt to respond to service needed.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Slava Povich Playa Del Rey, CA

Very satisfying to work with them from customer service to their contractor

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Brian LOWE Sulphur Springs, TX

They have sent good companies to complete repairs for many different problems.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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CAROLYN WHITE College Station, TX

Very professional and kind. Were there when we needed them.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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CALINDA GRIFFIN Hampton, VA

People you recommended some do not do a good job I have not been able to get them to complete the job.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Bishnu KHATIWADA Fort Worth, TX

As the years go by the company get worst and worst the help desk can't be understood That's your biggest problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

3 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Verified Customer

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Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

3 years ago

Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

3 years ago

Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

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Verified Customer

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

3 years ago

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Carla Crotty Sorrento, FL

Easy to contact appointment was set came out repair my air conditioning

3 years ago

Reply from American Home Shield

Hi Carla, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

3 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

3 years ago

Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Kimberly Smith Columbia, SC

Was very helpful with an old claim. Took care of it right away.

3 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Don David Albany, OR

Care about customer issues and resolve in an efficient and timely manner

3 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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