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American Home Shield Reviews

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9.0

Overall Score

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Diane Reid Malakoff, TX

Fast service and totally satisfied when it came to replacing items.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Emma Josey Jonesboro, GA

I have always received fast and friendly service from AHS and its contractors.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Lana L. Simmons Dundalk, MD

They replaced a microwave with no complaint. Very good service.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Kimberly Jones Mount Pleasant, SC

Great customer service. Provides helpful business to help with our problem.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Todd Gonseth Summerville, SC

Promptness and customer service makes American home shield a no brained for me

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Rachel Coon Easley, SC

Your team has saved my family and I lots of money and hard aches.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Susan Deanne Miller Irvine, CA

Prompt service technician was professional courteous and did his job

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Christine Pope McKeesport, PA

Air conditioner was fixed quickly. 98 in Pasadena. We appreciate it very much.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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james b morris Albuquerque, NM

Quality of product is top rated, service companies always top notched.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Dee Dick Granbury, TX

Excellent service and great customer service. Very knowledgeable

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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DR. Lynda Johnson Little Rock, AR

Great service, trained technicians, any problems have always been resolved

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Gary Prater Monument, CO

Easy to request service and the service calls are always timely.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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crystal brooks Woodbridge, VA

Technician seemed to be experienced, courteous and knew what he was doing.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Joshua Keilty Minneapolis, MN

We have been pleased with contractors and speedy action. Thank you

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Angela Ashley Fordland, MO

Very informative and helpful , respectful, knowledgeable.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Eunice Hill Philadelphia, PA

They get back to u asap. Easy to set up appointments. Great repairs

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Jacqueline Martin Milwaukee, WI

Extremely quick response for HVAC during heat wave...great team!

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Willie Johnson Murrieta, CA

It started of bumpy but they fixed my problem no objections it fast and easy

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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CAROLYN WHITE College Station, TX

Very professional and kind. Were there when we needed them.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Anthony Shaddix Mobile, AL

Quick assignment to contractor, came out and took care of issue.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Todd Wicker Arnold, MD

Very easy to request a service. Technicians always professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Ms. Anderson Harper Woods, MI

Very courteous customer service reps and prompt to respond to service needed.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Brian LOWE Sulphur Springs, TX

They have sent good companies to complete repairs for many different problems.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Slava Povich Playa Del Rey, CA

Very satisfying to work with them from customer service to their contractor

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Charles Leopard Humble, TX

2 positive experiences this year. HVAC and pool pump repairs

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Patrice Robinson Jacksonville, FL

Easy call in, quick scheduling and prompt vendor service repair

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Fallynn Montalvo Charlotte, NC

Solved the problem and was on time to fix the problem at hand

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Patricia Massie Suitland, MD

On time, good explanation of what was done and why it was needed.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Beatrice Smiling Columbia, SC

AHS got me a repairman who came to fix my garage door opener in 2 days

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Patricia Oscarsson Hudson, OH

AHS sent very skilled person to work on a/c and my washing machine

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Rick Cannon Yuma, AZ

Very easy to create a service request and my problems are fixed

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Bishnu KHATIWADA Fort Worth, TX

As the years go by the company get worst and worst the help desk can't be understood That's your biggest problem

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

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Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

3 years ago

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Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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CALINDA GRIFFIN Hampton, VA

People you recommended some do not do a good job I have not been able to get them to complete the job.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

3 years ago

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Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

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Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

3 years ago

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Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

3 years ago

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Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

3 years ago

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Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

3 years ago

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Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

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Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

3 years ago

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Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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