American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Patrice S Shields La Vergne, TN

Quick and dependable which is needed with broken appliances.

3 years ago

Reply from American Home Shield

Hi Patrice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.atr

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Francisco Irigoyen San Antonio, TX

Quick response and great quality, the technician was on time and professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Billy Dampier Milan, TN

Great service and great value. have been a member since 2007

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Sharon Sykes Redondo Beach, CA

AHS always sends excellent technicians to fix my appliances in a timely manner!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Catherine Keegan Humble, TX

Very professional and they take care of the problem in a very timely way

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Debbie Salmons Barboursville, WV

My experience with home shield was very good .,prompt and fixed my problem.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Jacob Parks Corpus Christi, TX

Easy to work with and much better coverage than any other company

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Sandra Hutchinson Round Rock, TX

Excellent response with online request booking and vendor called the next day

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Greg Jacobs Rippey, IA

I've had trouble with my well pump and this was fixed quickly.

3 years ago

Reply from American Home Shield

Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Opan Isaac Tomball, TX

I receive excellent and timely response whenever I need service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Monica Zarate Raeford, NC

They are The staff very professional, the service schedule is fast

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Steve Braunstein Aurora, CO

Service was prompt and professional. Technician really knew what he was doing.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Gina Drake Peoria, AZ

They were very helpful and quickly and efficiently helped me as needed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

David Zimmerman Oceanside, CA

A quick response and a quick and professional fix. Couldn't be happier.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

LaKeisa Peterson La Vergne, TN

Easy communication, fast response. Quick turnaround on appliance replacement

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Danielle Chapman Mebane, NC

Great service, they came out quick and fixed the issue with no hesitation

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Rebecca A Garner Athens, TX

Very easy to request a service and very quick to assign a company to assist

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Greg Retzlaff Adams, NE

AHS has improved dramatically over 2 years ago, much more timely and less stressful

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

David Newport Coast, CA

Easy to request service. In general, the repair companies they send are responsive and competent.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Melanie Hoffman Tucson, AZ

I love the company but don't like customer service people. They have no since of urgency.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Sondra Lauren Sun City West, AZ

Quick response on phone. Reps tried very hard to solve timing issues with ac repair.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sheryal Corum West Sacramento, CA

Can hardly understand rep's. Most of the time there is never a straight answer from them. SOME of the repair companies are NOT reliable.

3 years ago

Reply from American Home Shield

Hi Sheryal, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

check_circle

Verified Customer

star star star star star

Jack Buss Spokane, WA

I've only had to call a couple of times and the process was very simple...

3 years ago

Reply from American Home Shield

Hi Jack, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

check_circle

Verified Customer

star star star star star

Earlonda Ards North Las Vegas, NV

Very good customer service. Timely replacement of the product.

3 years ago

Reply from American Home Shield

Hi Earlonda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 22nd, 2022

check_circle

Verified Customer

star star star star star

Susan Farmer Omaha, NE

Services are sent to local businesses. Response time is good

3 years ago

Reply from American Home Shield

Hi Susan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

check_circle

Verified Customer

star star star star star

Micheal Spurlock Philadelphia, MS

The representative answered all my questions and was extremely helpful

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

check_circle

Verified Customer

star star star star star

Casey J Nolden Leander, TX

I had a laundry issues, they sent someone and they fixed it very fast

3 years ago

Reply from American Home Shield

Hi Casey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Stephen McCauley Irmo, SC

No follow through. Been "had" by 2 different vendors. Apparently, all they need to do is say the work was completed ... and you believe it.

3 years ago

Reply from American Home Shield

Hi Stephen, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number or property address.

Sep. 16th, 2022

check_circle

Verified Customer

star star star star star

Spencer Bowie, MD

Very professional. Communication was clear. Notification on point.

3 years ago

Reply from American Home Shield

Hi Spencer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Ameya Koshti San Jose, CA

I don't have to worry about any appliances. Service is quick and reliable.

3 years ago

Reply from American Home Shield

Hi Ameya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Phil North Bend, WA

Got a good technician to fix our refrigerator sooner than later

3 years ago

Reply from American Home Shield

Hi Phil,
We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Jean M Bowers Bear, DE

Easy payment,easy to request service,prompt response for lining up service

3 years ago

Reply from American Home Shield

Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Michelle Spencer Mokane, MO

Quick repairs with contractors that are experienced with the issue at hand

3 years ago

Reply from American Home Shield

Hi Michelle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Carl Minitti Chandler, AZ

From when I called to having problem fixed was about 4 hours

3 years ago

Reply from American Home Shield

Hi Carl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Barbara Dowling Dallas, TX

Very thorough professional told me everything that he had done and show me.

3 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

JohnR Hawk Elberta, AL

With only using it once, we were completely satisfied with the service!

3 years ago

Reply from American Home Shield

HI John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

DENISE STADALSKI Youngstown, OH

no problems with replacement of our refrigerator- delivery personal were great

3 years ago

Reply from American Home Shield

Hi Denise,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

A. Taylor Carthage, NC

Easy warranty claims process. No hassles along as you follow your contract.

3 years ago

Reply from American Home Shield

Hi A, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Mary Kate McKee Miccosukee Cpo, FL

They connected me with a company that was able to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Mary Kate, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

terri arbogast Edmond, OK

Speedy, keep sending contractors until we find one that can make repairs

3 years ago

Reply from American Home Shield

HI Terri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Laurie Tucson, AZ

Easy website process. Fast response. Very helpful and cost effective.

3 years ago

Reply from American Home Shield

Hi Laurie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Debbie Helton Maryville, TN

They have always been right on top of getting some one out for service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Jeff Colusa, CA

When I have a problem with an appliance they are always there to help

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Michael Carroll Indian Wells, CA

Outstanding updates on open service tickets. Every step along the way.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Venius Lawrence Santa Clarita, CA

My experience has been good so far. No issues with service .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Natallia Richmond, CA

The plumber did a very prifessional job. AND he was quick too. Thank you!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Prashant Mishra Folsom, CA

Team was very helpful and solved the issues in first attempt.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Debora Reed Modesto, CA

Polite, professional response, good local small businesses service providers

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Castillo Rio Rancho, NM

Professional. On time and was very good at what they do. I was impressed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Craig Baton Rouge, LA

Pool Serviceman was very professional, prompt, and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Craig,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

American Home Shield Reviews