American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Jodi French North East, MD

It was very professional and fast, I recommend these services

2 years ago

Reply from American Home Shield

Hi Jodi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Craig Olszta Stafford, VA

When submitting my claim, they made it easy, fast and convenient!

2 years ago

Reply from American Home Shield

Hi Craig, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Shakira Deyo Stafford, VA

My first claim was acted on immediately with complete satisfaction.

2 years ago

Reply from American Home Shield

Hi Shakira, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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Philip York, SC

Their service better then I thought. Need better people on phones, a real person.

2 years ago

Reply from American Home Shield

Hi Philip, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Verified Customer

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Karen Eriksen Vallejo, CA

I have had AHS for many years and I Never had to wait for service like I did these last couple times.

2 years ago

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Verified Customer

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Greg Lucy Marshall Peterman, AL

Very pleased with Randy A who serviced my a/c....L.A. general. Finally works properly.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Abdulsalam Alzubbi Kansas City, MO

I haven't had any problems with this company and if I have any issues they get resolved quickly

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Eva Baker Anthem, AZ

Timely service. Had a bit of a challenge to get a live agent to discuss the need.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Clarita Angwin, CA

I got quick service for a very serious, timely issues but I found many things about my pool are not covered by AHS

2 years ago

Reply from American Home Shield

Thanks for your review.

Aug. 17th, 2022

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Verified Customer

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Sherry Guthrie Pflugerville, TX

Difficult to get problems solved when some9goes wrong. Ahs and contractor tell me I need to talk to the other party.

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Cory Maddox Clovis, CA

Not sure the of the value to the cost. I was disappointed in the cost to replace my hot water heater.

2 years ago

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Verified Customer

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LENNA D GEIST Vallejo, CA

the entire call center is outsourced, half the time you cannot understand them. bring the jobs back to America.

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Toni Bolton Henderson, NV

AHS was very prompt tp dispatch a contractor to investigate and resolve my AC issues.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Don Williams Spartanburg, SC

Have had great experiences, have had a terrible experience. Spent an entire summer with no AC a couple years ago.

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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William Larson Fuquay-Varina, NC

This time I was able to work with the company they sent and schedule an earlier appointment time

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Twylia Pyles Clarksburg, MD

Worst experience and value of the service is negative as you pay for all the charges including the service fee and then for the Freon. This whole experience was a rip off.

2 years ago

Reply from American Home Shield

Hi Twylia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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eddie gates Clayton, DE

No contractor assigned, I found a contractor, that had gone out the month before thru AHS, yet SUCH A HASSLE and MANY PHONE CALLS to AHS and took 5 days!!!!!

2 years ago

Reply from American Home Shield

Hi Eddie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Angela Riley Dacula, GA

After we paid premiums for over two years, AHS disclaimed responsibility on our claim when we needed them and left us with no air conditioning during 90+ degree days.

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Sheryl Wilson

Many appliances are not covered. The policy is misleading

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Bob Ermini Santa Rosa Beach, FL

Called for a problem w/air, next day service called to set up appointment.

2 years ago

Reply from American Home Shield

Hi Bob, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Justin Furr Kerrville, TX

The service person dispatched was excellent, very kind and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Justin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Shanna Mosby Camby, IN

Professional, a/ C runs very well. I'm very happy with my new a/c unit

2 years ago

Reply from American Home Shield

Hi Shanna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Danny Pratt Columbia, MO

American home shield has been great. Very easy to work with.

2 years ago

Reply from American Home Shield

Hi Danny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Frederick Rising Pahrump, NV

Excellent coverage, prompt response highly recommend, have had them for years

2 years ago

Reply from American Home Shield

Hi Frederick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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D Havens Harker Heights, TX

The recent case of my a/c not working, very fast turn around

2 years ago

Reply from American Home Shield

Hi D Havens, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Delia Garza San Antonio, TX

They were very friendly and finished the job in a good time.

2 years ago

Reply from American Home Shield

Hi Delia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Candace Boulder City, NV

They always get whatever we need done quickly and affitianitly.

2 years ago

Reply from American Home Shield

Hi Candace, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Andrew Basler Del Rio, TX

My issue was taken care of with timeliness and professionalism.

2 years ago

Reply from American Home Shield

Hi Andrew, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Mariah Christensen Saint Paul, MN

I always make a claim online and service is always so prompt.

2 years ago

Reply from American Home Shield

Hi Mariah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Pam B. Denver, CO

So far I have had very satisfying service and friendly too!

2 years ago

Reply from American Home Shield

Hi Pam, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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michael oliveri Rochester, NY

Had an a/c problem and AHS had a technician there the same day I called.

2 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Ronald Earl Smith Chatsworth, GA

he did what had to be done correctly after he had to come back

2 years ago

Reply from American Home Shield

Hi Ronald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Jose A Elique Las Vegas, NV

Contractors responded expeditiously. Polite and professional

2 years ago

Reply from American Home Shield

Hi Jose, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Charles McGee Bel Air, MD

AHS is always responsive and sends high quality technicians every time.

2 years ago

Reply from American Home Shield

Hi Charles, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Simonne Purdy Leander, TX

I always get quick response and great service from the repair vendors.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Leigh Ann Everett Terrell, TX

Love the security of knowing my home is protected for repairs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Dale Benjamin Antelope, CA

Excellent service and people! Everything important to me is covered.

2 years ago

Reply from American Home Shield

Hi Dale, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Scott Wilson Saint Joseph, MO

Very easy to work with and technician was very knowledgeable

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Elizabeth Hugues Philadelphia, PA

Quick response to request for service, follow up when service completed

2 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Chip Reynolds Station, KY

Efficiency = they got someone out to look at my AC the next day

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Michael Blakely Saint Albans, VT

Excellent service that fixed the problem instead of of fixing the symptoms

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Karron Wilson Georgetown, TX

Quick response to my issue, immediate attention to the AC problem

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Liza Martinez, CA

Problem solver and professionalism affordable rates and timely service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Barry Elkins II Dickinson, TX

Once an ID (job #) was issued the repair process was very quick and concise

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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dennis fordice Marion, IA

The one time I needed your service it was done professionally and timely ..

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Wendy Bullhead City, AZ

Both incidents the repair people were out to fix it the next day

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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David San Antonio, TX

American Shield took care of my repair requests as promised.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Ben Harris San Clemente, CA

Did a great job. They were fast and efficient. Much appreciated.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Tim Walker, Sr. Crandall, TX

AHS has never failed to respond and repair whenever I have called.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Peggy Brooks Raleigh, NC

They get to your issues quickly and send out professionals who do a great job

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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