American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Danielle Chapman Mebane, NC

Great service, they came out quick and fixed the issue with no hesitation

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Rebecca A Garner Athens, TX

Very easy to request a service and very quick to assign a company to assist

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Melanie Hoffman Tucson, AZ

I love the company but don't like customer service people. They have no since of urgency.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Greg Retzlaff Adams, NE

AHS has improved dramatically over 2 years ago, much more timely and less stressful

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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David Newport Coast, CA

Easy to request service. In general, the repair companies they send are responsive and competent.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Sondra Lauren Sun City West, AZ

Quick response on phone. Reps tried very hard to solve timing issues with ac repair.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Sheryal Corum West Sacramento, CA

Can hardly understand rep's. Most of the time there is never a straight answer from them. SOME of the repair companies are NOT reliable.

3 years ago

Reply from American Home Shield

Hi Sheryal, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Jack Buss Spokane, WA

I've only had to call a couple of times and the process was very simple...

3 years ago

Reply from American Home Shield

Hi Jack, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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Earlonda Ards North Las Vegas, NV

Very good customer service. Timely replacement of the product.

3 years ago

Reply from American Home Shield

Hi Earlonda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 22nd, 2022

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Verified Customer

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Susan Farmer Omaha, NE

Services are sent to local businesses. Response time is good

3 years ago

Reply from American Home Shield

Hi Susan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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Casey J Nolden Leander, TX

I had a laundry issues, they sent someone and they fixed it very fast

3 years ago

Reply from American Home Shield

Hi Casey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Micheal Spurlock Philadelphia, MS

The representative answered all my questions and was extremely helpful

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

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Verified Customer

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Stephen McCauley Irmo, SC

No follow through. Been "had" by 2 different vendors. Apparently, all they need to do is say the work was completed ... and you believe it.

3 years ago

Reply from American Home Shield

Hi Stephen, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number or property address.

Sep. 16th, 2022

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Verified Customer

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Ameya Koshti San Jose, CA

I don't have to worry about any appliances. Service is quick and reliable.

3 years ago

Reply from American Home Shield

Hi Ameya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Spencer Bowie, MD

Very professional. Communication was clear. Notification on point.

3 years ago

Reply from American Home Shield

Hi Spencer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Michelle Spencer Mokane, MO

Quick repairs with contractors that are experienced with the issue at hand

3 years ago

Reply from American Home Shield

Hi Michelle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Jean M Bowers Bear, DE

Easy payment,easy to request service,prompt response for lining up service

3 years ago

Reply from American Home Shield

Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Phil North Bend, WA

Got a good technician to fix our refrigerator sooner than later

3 years ago

Reply from American Home Shield

Hi Phil,
We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Carl Minitti Chandler, AZ

From when I called to having problem fixed was about 4 hours

3 years ago

Reply from American Home Shield

Hi Carl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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JohnR Hawk Elberta, AL

With only using it once, we were completely satisfied with the service!

3 years ago

Reply from American Home Shield

HI John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Barbara Dowling Dallas, TX

Very thorough professional told me everything that he had done and show me.

3 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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A. Taylor Carthage, NC

Easy warranty claims process. No hassles along as you follow your contract.

3 years ago

Reply from American Home Shield

Hi A, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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DENISE STADALSKI Youngstown, OH

no problems with replacement of our refrigerator- delivery personal were great

3 years ago

Reply from American Home Shield

Hi Denise,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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terri arbogast Edmond, OK

Speedy, keep sending contractors until we find one that can make repairs

3 years ago

Reply from American Home Shield

HI Terri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Mary Kate McKee Miccosukee Cpo, FL

They connected me with a company that was able to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Mary Kate, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Laurie Tucson, AZ

Easy website process. Fast response. Very helpful and cost effective.

3 years ago

Reply from American Home Shield

Hi Laurie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Debbie Helton Maryville, TN

They have always been right on top of getting some one out for service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jeff Colusa, CA

When I have a problem with an appliance they are always there to help

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Michael Carroll Indian Wells, CA

Outstanding updates on open service tickets. Every step along the way.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Debora Reed Modesto, CA

Polite, professional response, good local small businesses service providers

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Prashant Mishra Folsom, CA

Team was very helpful and solved the issues in first attempt.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Natallia Richmond, CA

The plumber did a very prifessional job. AND he was quick too. Thank you!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Venius Lawrence Santa Clarita, CA

My experience has been good so far. No issues with service .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Castillo Rio Rancho, NM

Professional. On time and was very good at what they do. I was impressed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Craig Baton Rouge, LA

Pool Serviceman was very professional, prompt, and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Craig,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Deborah Ozimek Bethlehem, PA

Was a very easy fix. They were very professional and knowledgeable.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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R

Excellent customer service thanks for the service you provide

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Sonia Aguilera San Tan Valley, AZ

I was to find an affordable, fast and great solution for the issue at my home

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Simmons Rickey Dean Simi Valley, CA

Andrea did a great job. Very professional and knowledgeable on our A/C system.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Joseph Giuliani Sarasota, FL

Quick response & scheduling service with highly qualified services.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Michael Fennelly Sacramento, CA

professional, expedient, explains everything in "layman" terms.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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James Joliet, IL

The last tech. was very good, however, I have had some that I don't feel good about.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Stan Bednar Dumfries, VA

Best option, but far from perfect. Random rates and cheapest contractor options leave customers somewhat limited.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 20th, 2022

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Verified Customer

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Reno iannini Newport Beach, CA

Nothing is fixed with either appliance x working properly. Techs are aware and sent out for second opinion

3 years ago

Reply from American Home Shield

Hi Reno, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the refrigerator that needs to be repaired.

Sep. 20th, 2022

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Verified Customer

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Theresa Stafford Cambridge, MD

Slow to respond just likes to patch stuff and then you have to pay money on top of $100 and your monthly payments. to pay,d

3 years ago

Reply from American Home Shield

Hi Theresa, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number for us to find your account.

Sep. 16th, 2022

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Verified Customer

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Donna Drollinger East Wenatchee, WA

The have always been quick to respond when i requested a claim

3 years ago

Reply from American Home Shield

Hi Donna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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Lucy Maypearl, TX

Excellent coverage and prompt service. I was pleased to only have to pay $75

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Tina M Reece Gaffney, SC

My claim was addressed and handled in a timely manner by real professionals

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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MARTA L CORONADO North Hills, CA

The issue was resolve fast. The company responded all the concerns

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Dr. Ten Brink Austin, TX

The respond from AHS was great, and the problem was resolved immediately

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

American Home Shield Reviews