American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Brown Waldorf, MD

Never any issues. Enjoy having them will let my friends know

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Lillian Allen Modesto, CA

I really liked the service. Ramsey air cond. knew what he was doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Mary Williams Angeles, PR

They found a company to come fix my house in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Ruby Russ Lewisville, TX

Had alot problem with them concerning my air condition.they came out bout 4 time had change company it was mess

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Venus Y Brown Tucson, AZ

If just a little cheaper? Cost is very important & having this protection is also cheaper than not.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Willie Parks

I think the service plan is great and the response time to get the repairs done are very good

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Dick Hertz Woodstock, GA

Service providers have been good, but frequently learn that my AHS policy doesn't cover the issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Vernon Fleming Maidens, VA

Lead time for technician to show up was much shorter than my previous warranty company.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Rueben washington Detroit, MI

Very professional, but sometimes hard to get a response from contractors within 24 hours.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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clanzelle moore Huntsville, AL

I've been waiting for a week for a service technician to contact me. I've paid my service fee, but have yet to hear anything!

3 years ago

Reply from American Home Shield

Hi Clanzelle, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Margie Nicely Sierra Vista, AZ

They have sent 3 or 4 people to repair my dishwasher, which still leaks. They ordered parts 3 weeks ago! still no repairs

3 years ago

Reply from American Home Shield

Hi Margie, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Greg Hughes San Angelo, TX

They sometimes will choose contractors as far as 4 hours away when local contractors could've been used.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Oliver Rumpf-Steppat White Plains, NY

Mostly long wait time until problem is resolved, if you want a timely resolution and did not ask first, they don't pay

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Eric Levine Washington, NJ

Multiple issues with contractors. Dealing with one now. Electrician here in June did no work just assessed then marked job as completed and I paid for nothing.

3 years ago

Reply from American Home Shield

Hi Eric, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Erma Butler Austin, TX

Because of the contracts used are not professional when rendering services. They do only part of the repairs and then you are stuck finishing it.

3 years ago

Reply from American Home Shield

Hi Erma, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Kenneth C Coulter Harker Heights, TX

They were very responsive and arrive quickly to resolve the issue!

3 years ago

Reply from American Home Shield

Hi Kenneth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 27th, 2022

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Verified Customer

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Todd Nichols Hernando, MS

Prompt service and complete replacement of appliance with no issues.

3 years ago

Reply from American Home Shield

Hi Todd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Eric D Forbes North Las Vegas, NV

They were very helpful and made it easy. They also explained everything to me.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Tamiko Booth Hattiesburg, MS

Great response time I had all of my information very quickly

3 years ago

Reply from American Home Shield

Hi Tamiko,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Chris Shryock Surprise, AZ

They made the process very simple and acted quickly on the repair

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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hilda cade Los Angeles, CA

it was very good, very experiences and choose good companies

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Otha Lea Hysten Vallejo, CA

They did an excellent job and we were very pleased with the work.

3 years ago

Reply from American Home Shield

Hi Otha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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LAURA DEPERSIA Gilbert, AZ

agent was professional and understood what I was telling her

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Boris Molodyi

Easy to use, decent value. Had all services done well so far.

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 28th, 2022

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Verified Customer

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Shsron Ripley, TN

I have never had to wait on my claims. They were always quick

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Badoglio julio Holmen, WI

Great customer service, fast service and knowledgeable people

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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S L C Spring, TX

Very professional and subject matter expert of tech and administrations staff

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Greg Johnson Post Falls, ID

When I call I am able to talk to a representative immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Carmelita Richardson Henrietta, TX

Very good and professional service. Explains everything to us. Good clean-up.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Bill Miller Williamsburg, VA

Fast efficient service. Very professional and knowledgeable serviceman

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Pat Yates Lacey, WA

It was wonderful and Carl was very efficient and easy to talk to.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Verified Customer

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Nancy Lynn Strickland Charleston, SC

I always know what to expect and they are easy to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Charlene Shufelt Ladys Island, SC

AHS consistently refers excellent contractors in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Christopher M Lewis Ewa Beach, HI

effecient service was done quick andd on time. vendor showed up on time

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Allan Morrison San Mateo, CA

AHS follow up and diligence in getting to a satisfactory solution is excellent

3 years ago

Reply from American Home Shield

Hi Allan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Mary Kahl Prescott, WI

They are very responsive to calls and follow up quickly after service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Ameesha Hall Crisfield, MD

Great customer service, and technicians were very professional and polite.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Annamaria Demeo Norfolk, VA

My appt was scheduled immediately & delivery was just as easy

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Daniel Holmgren Edmond, OK

HS responds quickly with the right contacts to address the issue,

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Raff Halsey Winston-Salem, NC

Did online service request and received a response with service company

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Anastasia Ruzmaikina Houston, TX

I had very good experiences with the last three calls from ahs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Evelyn Cedar Hill, TX

Service is exceptional and problem is always resolved in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Stephanie Dallas, TX

For the most part the companies they contract with are excellent and get the job done well.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Adrian Johnson Grand Prairie, TX

easy to schedule a repair service, okay for the value, price increase was too much

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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SANDRA JEAN GRECH Newnan, GA

Very easy to request a dispatch, expeditious service by vendors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Lora Smith Springfield, MO

Have been very good. Easy to work with and very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Derrick Bedford Austin, TX

Fast no hassle service. The technician looked at my water heater and ordered my replacement

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Gaston Cole Florissant, MO

I love the service and the customer relationship with this company.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Tammy Rinaldi Fulshear, TX

The plumber who has come out 2 times now- professional, friendly and fixed both problems.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Louise Barr Carson, CA

The last 2 contractors were great, very professional. I just wish the prices weren't so high.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

American Home Shield Reviews