American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Joe Fareri Pittsburgh, PA

Quick response to rekey my house. Steve R was very efficient and professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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B.C. Gillenwater Jr Jonesborough, TN

Anytime i need help with anything they send a professional to fix the problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Santon Allred Jeffersonville, IN

They responded in a very timely manner and resolved the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Tabitha Vanderbeck Fayetteville, NC

Great communication, professionalism, and service provider!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Dona Garcia Pampa, TX

Speedy response from AHS. Friendly service from the HVAC company.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Don Renzelman Longmont, CO

All of the guys were very good at their work. Knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Angela Jackson Dover, FL

They always send the most profession contractors to my house.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Roberta Newman Winter Springs, FL

We have had AHS for 27 years. Reliably fast service and low copays.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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RICHARD G. OTT Wichita, KS

EVERYONE INVOLDED WERE VERY PROFESSIONAL AMD EASY TO WORK WITH !!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Cindy Lozano San Diego, CA

Very prompt with our service. Everything was handled very professional .

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Penny Ruhl Fort Wayne, IN

Fast response, to getting something set up, but part for furnace took awhile

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Steve Burroughs Redlands, CA

On time, friendly and got the job done quickly. It was a good experience!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Jordan Andrews Fountain, CO

Prompt scheduling of contractors for whatever issues I've had with my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Sara Wills Morton, IL

Quick to respond and easy to work with. A real person answered my call.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Carlos Mejia Riverview, FL

Online schedule is fast, service is very professional and knowledgeable

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Marion Lawhon Mariposa, CA

Very Fast and when a wrong item was sent, they were quick to fix

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Aaron Wichita, KS

They were good to work with and easy to set up appointments.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Sammy Garner Maryville, TN

They have been quick to solve the issues I have had. Great service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Korina Easton, PA

So far they've been able to help us find the right people for the jobs needed

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Tiffany Shelley Wichita, KS

Fast quality service .Great customer service and experience

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Jorge Flores Osorio Pittsburg, CA

They are very on top for your claim. Special when you furnace broke

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Brown Waldorf, MD

Never any issues. Enjoy having them will let my friends know

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Josue Becerra Columbus, GA

Completed work as advertised and promised!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Mary Williams Angeles, PR

They found a company to come fix my house in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Gene Anaheim, CA

Easy to use website. Fast service and excellent repair contractors.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Lillian Allen Modesto, CA

I really liked the service. Ramsey air cond. knew what he was doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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gregory roberts Williamston, NC

reponds time was short/job was completed. satified with results.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Waters Doug Concord, CA

Quick to respond for repair and also quick to receive reimbursement check.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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JaMez Burton Columbus, OH

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Priscilla Smith West Palm Beach, FL

Great Insurance plan and easy to use with quick turnover time.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Millege Gunter North Charleston, SC

Easy to talk to and fast . Repairs were made within 24 hrs. Great experience.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Sharon M. Revis-Green Madera, CA

I've had them for a long time and they have always been good

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Dick Hertz Woodstock, GA

Service providers have been good, but frequently learn that my AHS policy doesn't cover the issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Venus Y Brown Tucson, AZ

If just a little cheaper? Cost is very important & having this protection is also cheaper than not.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Rueben washington Detroit, MI

Very professional, but sometimes hard to get a response from contractors within 24 hours.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Vernon Fleming Maidens, VA

Lead time for technician to show up was much shorter than my previous warranty company.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Willie Parks

I think the service plan is great and the response time to get the repairs done are very good

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Ruby Russ Lewisville, TX

Had alot problem with them concerning my air condition.they came out bout 4 time had change company it was mess

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Greg Hughes San Angelo, TX

They sometimes will choose contractors as far as 4 hours away when local contractors could've been used.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Eric Levine Washington, NJ

Multiple issues with contractors. Dealing with one now. Electrician here in June did no work just assessed then marked job as completed and I paid for nothing.

3 years ago

Reply from American Home Shield

Hi Eric, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Margie Nicely Sierra Vista, AZ

They have sent 3 or 4 people to repair my dishwasher, which still leaks. They ordered parts 3 weeks ago! still no repairs

3 years ago

Reply from American Home Shield

Hi Margie, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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clanzelle moore Huntsville, AL

I've been waiting for a week for a service technician to contact me. I've paid my service fee, but have yet to hear anything!

3 years ago

Reply from American Home Shield

Hi Clanzelle, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Erma Butler Austin, TX

Because of the contracts used are not professional when rendering services. They do only part of the repairs and then you are stuck finishing it.

3 years ago

Reply from American Home Shield

Hi Erma, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Oliver Rumpf-Steppat White Plains, NY

Mostly long wait time until problem is resolved, if you want a timely resolution and did not ask first, they don't pay

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Kenneth C Coulter Harker Heights, TX

They were very responsive and arrive quickly to resolve the issue!

3 years ago

Reply from American Home Shield

Hi Kenneth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 27th, 2022

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Verified Customer

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Tamiko Booth Hattiesburg, MS

Great response time I had all of my information very quickly

3 years ago

Reply from American Home Shield

Hi Tamiko,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Annamaria Demeo Norfolk, VA

My appt was scheduled immediately & delivery was just as easy

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Mary Kahl Prescott, WI

They are very responsive to calls and follow up quickly after service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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LAURA DEPERSIA Gilbert, AZ

agent was professional and understood what I was telling her

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Greg Johnson Post Falls, ID

When I call I am able to talk to a representative immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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