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American Home Shield Reviews

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9.0

Overall Score

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Brown Waldorf, MD

Never any issues. Enjoy having them will let my friends know

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Lillian Allen Modesto, CA

I really liked the service. Ramsey air cond. knew what he was doing.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Mary Williams Angeles, PR

They found a company to come fix my house in a timely manner

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Ruby Russ Lewisville, TX

Had alot problem with them concerning my air condition.they came out bout 4 time had change company it was mess

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Venus Y Brown Tucson, AZ

If just a little cheaper? Cost is very important & having this protection is also cheaper than not.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Willie Parks

I think the service plan is great and the response time to get the repairs done are very good

3 years ago Edited January 10, 2024

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Dick Hertz Woodstock, GA

Service providers have been good, but frequently learn that my AHS policy doesn't cover the issue.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Vernon Fleming Maidens, VA

Lead time for technician to show up was much shorter than my previous warranty company.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Rueben washington Detroit, MI

Very professional, but sometimes hard to get a response from contractors within 24 hours.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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clanzelle moore Huntsville, AL

I've been waiting for a week for a service technician to contact me. I've paid my service fee, but have yet to hear anything!

3 years ago

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Reply from American Home Shield

Hi Clanzelle, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Margie Nicely Sierra Vista, AZ

They have sent 3 or 4 people to repair my dishwasher, which still leaks. They ordered parts 3 weeks ago! still no repairs

3 years ago

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Reply from American Home Shield

Hi Margie, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Greg Hughes San Angelo, TX

They sometimes will choose contractors as far as 4 hours away when local contractors could've been used.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Oliver Rumpf-Steppat White Plains, NY

Mostly long wait time until problem is resolved, if you want a timely resolution and did not ask first, they don't pay

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Eric Levine Washington, NJ

Multiple issues with contractors. Dealing with one now. Electrician here in June did no work just assessed then marked job as completed and I paid for nothing.

3 years ago

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Reply from American Home Shield

Hi Eric, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Erma Butler Austin, TX

Because of the contracts used are not professional when rendering services. They do only part of the repairs and then you are stuck finishing it.

3 years ago

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Reply from American Home Shield

Hi Erma, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Kenneth C Coulter Harker Heights, TX

They were very responsive and arrive quickly to resolve the issue!

3 years ago

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Reply from American Home Shield

Hi Kenneth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 27th, 2022

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Todd Nichols Hernando, MS

Prompt service and complete replacement of appliance with no issues.

3 years ago

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Reply from American Home Shield

Hi Todd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Eric D Forbes North Las Vegas, NV

They were very helpful and made it easy. They also explained everything to me.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Tamiko Booth Hattiesburg, MS

Great response time I had all of my information very quickly

3 years ago

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Reply from American Home Shield

Hi Tamiko,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Chris Shryock Surprise, AZ

They made the process very simple and acted quickly on the repair

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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hilda cade Los Angeles, CA

it was very good, very experiences and choose good companies

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Otha Lea Hysten Vallejo, CA

They did an excellent job and we were very pleased with the work.

3 years ago

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Reply from American Home Shield

Hi Otha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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LAURA DEPERSIA Gilbert, AZ

agent was professional and understood what I was telling her

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Boris Molodyi

Easy to use, decent value. Had all services done well so far.

3 years ago Edited January 10, 2024

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 28th, 2022

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Shsron Ripley, TN

I have never had to wait on my claims. They were always quick

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Badoglio julio Holmen, WI

Great customer service, fast service and knowledgeable people

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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S L C Spring, TX

Very professional and subject matter expert of tech and administrations staff

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Greg Johnson Post Falls, ID

When I call I am able to talk to a representative immediately.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Carmelita Richardson Henrietta, TX

Very good and professional service. Explains everything to us. Good clean-up.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Bill Miller Williamsburg, VA

Fast efficient service. Very professional and knowledgeable serviceman

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Pat Yates Lacey, WA

It was wonderful and Carl was very efficient and easy to talk to.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Nancy Lynn Strickland Charleston, SC

I always know what to expect and they are easy to work with.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Charlene Shufelt Ladys Island, SC

AHS consistently refers excellent contractors in a timely manner

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Christopher M Lewis Ewa Beach, HI

effecient service was done quick andd on time. vendor showed up on time

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Allan Morrison San Mateo, CA

AHS follow up and diligence in getting to a satisfactory solution is excellent

3 years ago

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Reply from American Home Shield

Hi Allan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Mary Kahl Prescott, WI

They are very responsive to calls and follow up quickly after service.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Ameesha Hall Crisfield, MD

Great customer service, and technicians were very professional and polite.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Annamaria Demeo Norfolk, VA

My appt was scheduled immediately & delivery was just as easy

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Daniel Holmgren Edmond, OK

HS responds quickly with the right contacts to address the issue,

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Raff Halsey Winston-Salem, NC

Did online service request and received a response with service company

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Anastasia Ruzmaikina Houston, TX

I had very good experiences with the last three calls from ahs.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Evelyn Cedar Hill, TX

Service is exceptional and problem is always resolved in a timely manner.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Stephanie Dallas, TX

For the most part the companies they contract with are excellent and get the job done well.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Adrian Johnson Grand Prairie, TX

easy to schedule a repair service, okay for the value, price increase was too much

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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SANDRA JEAN GRECH Newnan, GA

Very easy to request a dispatch, expeditious service by vendors.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Lora Smith Springfield, MO

Have been very good. Easy to work with and very professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Derrick Bedford Austin, TX

Fast no hassle service. The technician looked at my water heater and ordered my replacement

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Gaston Cole Florissant, MO

I love the service and the customer relationship with this company.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Tammy Rinaldi Fulshear, TX

The plumber who has come out 2 times now- professional, friendly and fixed both problems.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Louise Barr Carson, CA

The last 2 contractors were great, very professional. I just wish the prices weren't so high.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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