American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Lynn Green San Antonio, TX

The individual that came out was great and the quick turn on service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Sammy Shuford Summerville, SC

Great service. Technicians assigned were well qualified.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Joe Calderon Killeen, TX

Fast service. Process clearly explained. True to time line.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Gary Keener Sheffield Lake, OH

Had an appliance break down, and AMS had assigned a repair service that day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Bruce Hoelzer North Hampton, NH

Simple to set up appliance repair and tech corrected the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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vivian San Marcos, CA

They sent the plumber pretty fast and he was very honest and professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Gail Williams Hyattsville, MD

Customer service was excellent. Fast turnaround for service provider.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Naomi Ocejo Cibolo, TX

It's almost a month and my dishwasher is still not working.It's almost a month since I put in the first request with the first contractor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Maria Munoz Hayward, CA

Didn't get enough time to choose my appliance and was issued a reimbursement voucher before I made my selection

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Aiya Reed Stevensville, MI

So far, the request to appointment timeframe has been too lengthy. We also have not yet had our furnace completely fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Mitch Fairfield, CA

the tech was good, however it took almost 3 weeks to fix the washer.American should have replaced it

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Jorge I Sevilla Lakeland, FL

I ended paying for a new AC /heat unit and the deductible did not applied to the overall cost. Thanks

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Robert McMahan Houston, TX

Still waiting for resolution. I understand that I could be waiting a week or more to get answer how to repair my hvac

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Wilburn York Sierra Vista, AZ

Their service is really good, but they've raised my rates to almost DOUBLE what it was just a couple of years ago!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Aimee Paty Garland, TX

125 for hvac, still not working 125 for electrical, charged same day... ahs won't cover it. Now I'm out 250 and neither is working. I'll pay my year put and NEVER AGAIN!!!

3 years ago

Reply from American Home Shield

Hi Aimee, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Dalys A Morrison Killeen, TX

They are a very reliable they follow up and make sure the work is done

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Mike Piltz Indio, CA

Quick and efficient. The plumber was very friendly and knowledgeable

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Ken Strohm Indianapolis, IN

Very good customer service experience and knowledgeable people

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Debra Harrell Columbia, SC

Customer service was great! The repairman was quick and professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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shahrzad zarrabian Irvine, CA

I was completely satisfied with the results and technician professionalism

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Korina Easton, PA

So far they've been able to help us find the right people for the jobs needed

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Don Renzelman Longmont, CO

All of the guys were very good at their work. Knowledgeable and helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Steve Burroughs Redlands, CA

On time, friendly and got the job done quickly. It was a good experience!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Marion Lawhon Mariposa, CA

Very Fast and when a wrong item was sent, they were quick to fix

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Roberta Newman Winter Springs, FL

We have had AHS for 27 years. Reliably fast service and low copays.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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B.C. Gillenwater Jr Jonesborough, TN

Anytime i need help with anything they send a professional to fix the problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Tessa Stevens Russell, KY

Quick and professional. Has been the biggest lifesaver for unforeseen accidents

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Carlos Mejia Riverview, FL

Online schedule is fast, service is very professional and knowledgeable

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Aaron Wichita, KS

They were good to work with and easy to set up appointments.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Penny Ruhl Fort Wayne, IN

Fast response, to getting something set up, but part for furnace took awhile

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Santon Allred Jeffersonville, IN

They responded in a very timely manner and resolved the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Cindy Lozano San Diego, CA

Very prompt with our service. Everything was handled very professional .

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Tabitha Vanderbeck Fayetteville, NC

Great communication, professionalism, and service provider!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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RICHARD G. OTT Wichita, KS

EVERYONE INVOLDED WERE VERY PROFESSIONAL AMD EASY TO WORK WITH !!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Joe Fareri Pittsburgh, PA

Quick response to rekey my house. Steve R was very efficient and professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Sara Wills Morton, IL

Quick to respond and easy to work with. A real person answered my call.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Angela Jackson Dover, FL

They always send the most profession contractors to my house.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Jordan Andrews Fountain, CO

Prompt scheduling of contractors for whatever issues I've had with my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Sammy Garner Maryville, TN

They have been quick to solve the issues I have had. Great service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Dona Garcia Pampa, TX

Speedy response from AHS. Friendly service from the HVAC company.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Priscilla Smith West Palm Beach, FL

Great Insurance plan and easy to use with quick turnover time.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Millege Gunter North Charleston, SC

Easy to talk to and fast . Repairs were made within 24 hrs. Great experience.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Gene Anaheim, CA

Easy to use website. Fast service and excellent repair contractors.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Josue Becerra Columbus, GA

Completed work as advertised and promised!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Sharon M. Revis-Green Madera, CA

I've had them for a long time and they have always been good

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Waters Doug Concord, CA

Quick to respond for repair and also quick to receive reimbursement check.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Lillian Allen Modesto, CA

I really liked the service. Ramsey air cond. knew what he was doing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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JaMez Burton Columbus, OH

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Brown Waldorf, MD

Never any issues. Enjoy having them will let my friends know

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Jorge Flores Osorio Pittsburg, CA

They are very on top for your claim. Special when you furnace broke

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

American Home Shield Reviews