American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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JULIET Iselin, NJ

Although it was an automated call / request it was easy and direct .. easy to understand.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Steven Nelli Springfield, VA

Service is good. I've had many repairs through Home Shield handled without any hassle.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Jeannette Seals Hanson Mc Kinney, TX

The plumber did not fix the problem and insisted the problem was something different. I had to call another plumber outside of AHS who promptly fixed it.

2 years ago

Reply from American Home Shield

Jeannette, Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Brian Gines Riverview, FL

Poor customer service, I have your service to help with an issue and I end up paying for my own repairs. What are you for?

2 years ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Merari Andrades Derry, NH

I have done multiple service calls and l still have the same issue. Tried to request to speak to a manager and l was told that the manager will call me back within 48 hours.

2 years ago

Reply from American Home Shield

Merari, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Shelat San Diego, CA

Good service on my appliances, easy to schedule, low cost, friendly.

2 years ago

Reply from American Home Shield

Hi Shelat, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Robert Stafford, VA

Timely and professional service that took care of my needs.

2 years ago

Reply from American Home Shield

HI Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Tiana Newark, DE

My experience was amazing!! People were courteous and friendly!!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Gloria J Seales Houston, TX

I had fast service, the technicians were very nice and everything to me.

2 years ago

Reply from American Home Shield

HI Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Peter Derrico Tyrone, GA

Received outstanding service. Congratulations to your team.

2 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Cheryl E Russell

Excellent follow through and professional technicians

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Shawnna T Joyner Phoenix, AZ

Completely satisfied by the timeliness of the service call and the efficiency

2 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Ashurdee Martin Killeen, TX

I've had no problems with getting appointments when I need them.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Bruce Caron Evans, GA

Service Technicians were able to resolve issue in a timely manner

2 years ago

Reply from American Home Shield

Hi Bruce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Gabriela Yuba City, CA

It is good to have this insuranceto help with the needs of the house

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Szudarek Ann Willowbrook, IL

Easy sign up on line. Could use More space to describe problem. Timely, excellent plumber.

2 years ago

Reply from American Home Shield

Hi Szudarek, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Haileyesus Fairfax, VA

The issue resolved but took over a week to get part so had not hot water for that long.

2 years ago

Reply from American Home Shield

Hi Haileyesus, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Ruben Visalia, CA

They completely finished the job which I approved highly but had to wait for parts being ordered

2 years ago

Reply from American Home Shield

Hi Ruben, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rebecca Marie Mercer Columbus, MS

They want to help you solve your issue. They are available online or over the phone.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Lana Loguercio Henderson, NV

I haven't been able to really experience working with them yet but did get my home rekeys for free

2 years ago

Reply from American Home Shield

Hi Lana,
Thank you for your feedback!

Dec. 12th, 2022

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Verified Customer

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Constance Chesapeake, VA

Service techs are always on time and know what they are doing

2 years ago

Reply from American Home Shield

HI Constance, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Annette Trani Lancaster, CA

Took care of problem and service representative was polite and friendly

3 years ago

Reply from American Home Shield

Hi Annette, Thank you for your feedback!

Dec. 6th, 2022

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Verified Customer

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Claudia Shannon Shawnee Mission, KS

Quick response, excellent workers, professional quality, solved problems

3 years ago

Reply from American Home Shield

Hi Claudia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Ken Poughkeepsie, NY

Great customer service very knowledgeable, patient and professional

3 years ago

Reply from American Home Shield

Hi Ken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Louise Logan Lafayette, LA

Plumber, Darren A, was awesome! He is so very nice and efficient!

3 years ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Kenneth B Mann Riverside, CA

American Home Shield has always been very customer oriented with prompt service

3 years ago

Reply from American Home Shield

Hi Kenneth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Kathy Austin, TX

Met my emergency needs and had the repair co at house that day.

3 years ago

Reply from American Home Shield

Hi Kathy, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Shawn Foster

No issues when I called in to start a claim and it was handled expediently

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 5th, 2022

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Verified Customer

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John Meyer

I filed a repair request, was contacted within a day and the issue was fixed with no hassle

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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RANDY SPIERS Ogden, UT

They promptly got repair personnel out to investigate problem.

3 years ago

Reply from American Home Shield

Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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tim Radcliff, KY

Quickly identified the problem and resolved it. Friendly professional

3 years ago

Reply from American Home Shield

Hi Tim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Tamika V Byfield Midway, GA

5/5, great service. Always the best. They resolve your issues on the first call

3 years ago

Reply from American Home Shield

Hi Tamika, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Jana Ernst Yakima, WA

Fast response to a contractor being assigned and work completed

3 years ago

Reply from American Home Shield

Hi Jana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Harry Olson Green Valley, AZ

American Home Shield is a worthwhile and efficient to work with!

3 years ago

Reply from American Home Shield

Hi Harry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Deborah C Weber Milton, DE

Everyone has always been very efficient and pleasant to work with.

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Tom Boogusch Stockton, CA

Technician was professional and explained what needed to be done

3 years ago

Reply from American Home Shield

Hi Tom, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Morris Pitman Verdigris, OK

My dryer couldn't be repaired AHS replaced my dryer without any complaints.

3 years ago

Reply from American Home Shield

Hi Morris,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Angelia M Kennesaw, GA

The technicians come in as scheduled and do their job. No messing around.

3 years ago

Reply from American Home Shield

Hi Angelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Baron Washington Riverdale, GA

Great customer service, very knowledgeable in her area of expertise.

3 years ago

Reply from American Home Shield

Hi Baron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Annie Doris Jackson Wake Forest, NC

Service was timely and workers were professional and friendly.

3 years ago

Reply from American Home Shield

Hi Annie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Robert Chappell Montgomery, AL

Very professional and responds quickly to all service requests.

3 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Patricia Torregano Country Club Hills, IL

Easy to open a claim and , the contractors were very professional.

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Donna M . Zygarlicke Bullhead City, AZ

My plumbing issues were handled very well and the techs were great.

3 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Vince Lambert Chapin, SC

Always take care of the issue without me jumping through hoops!

3 years ago

Reply from American Home Shield

Hi Vince, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Judie Swanson Algonquin, IL

quick response to issues and excellent service repair companies

3 years ago

Reply from American Home Shield

Hi Judie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Myrna M Morales Arlington, TX

The Company You send Axis Very Good.Sydney Great Professional.

3 years ago

Reply from American Home Shield

Hi Myrna, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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CHAOYI DU South San Francisco, CA

The technician make the work done quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Chaoyi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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wyatt zollinger East Wenatchee, WA

never a problem.very fast response time. contractors are top notch

3 years ago

Reply from American Home Shield

Hi Wyatt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Rhonda Auxier Bakersfield, CA

Just an overall good experience! Great customer service friendly staff.

3 years ago

Reply from American Home Shield

Hi Rhonda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Shamsy Chames Montgomery, AL

Quick response/service. My problem has always been resolved, so far.

3 years ago

Reply from American Home Shield

Hi Shamsy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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