American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Milissa Browning Copperas Cove, TX

Every issue I've had was resolved quickly and without issue.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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RAMANANDA NAIK Dublin, CA

Easy to raise Service request and AHS do follow up on reminder emails

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Diane Crabill Battle Creek, MI

Technician was friendly and very good at explaining what he was doing

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Amber Hopkins Simpsonville, SC

Always great to work with and quick to get our issues resolved.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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JON THORPE Sierra Vista, AZ

They work very hard to facilitate the repairs needed according to my contract.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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KHADIJA MCGEE Glen Carbon, IL

The call center staff were courteous and helpful walking me through my options to replace my stove.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Mark D Thomas Montgomery, AL

Several AC service calls. They are keeping very sophistic system operating at peak.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Richard Crouse Parrish, FL

I submitted a maintenance claim late on one day and had the appliance repaired the next day.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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JULIET Iselin, NJ

Although it was an automated call / request it was easy and direct .. easy to understand.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Steven Nelli Springfield, VA

Service is good. I've had many repairs through Home Shield handled without any hassle.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Nancy Bennard Bradenton, FL

Very good warranty but there are appliances not covered and a lot of exclusions.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Victoria Danielson, CT

AHS has been great about assigning a contractor right away when I request a service call

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Otesa Chesapeake, VA

Rep was nice and understanding. She worked to get the service company back out quickly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Oladayo charles Lijadu Las Vegas, NV

Good service and the service company was was nice and did there job very quickly

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Brian Gines Riverview, FL

Poor customer service, I have your service to help with an issue and I end up paying for my own repairs. What are you for?

3 years ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Jeannette Seals Hanson Mc Kinney, TX

The plumber did not fix the problem and insisted the problem was something different. I had to call another plumber outside of AHS who promptly fixed it.

3 years ago

Reply from American Home Shield

Jeannette, Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Merari Andrades Derry, NH

I have done multiple service calls and l still have the same issue. Tried to request to speak to a manager and l was told that the manager will call me back within 48 hours.

3 years ago

Reply from American Home Shield

Merari, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Robert Stafford, VA

Timely and professional service that took care of my needs.

3 years ago

Reply from American Home Shield

HI Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Shelat San Diego, CA

Good service on my appliances, easy to schedule, low cost, friendly.

3 years ago

Reply from American Home Shield

Hi Shelat, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Gloria J Seales Houston, TX

I had fast service, the technicians were very nice and everything to me.

3 years ago

Reply from American Home Shield

HI Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Ashurdee Martin Killeen, TX

I've had no problems with getting appointments when I need them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Cheryl E Russell

Excellent follow through and professional technicians

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Tiana Newark, DE

My experience was amazing!! People were courteous and friendly!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Shawnna T Joyner Phoenix, AZ

Completely satisfied by the timeliness of the service call and the efficiency

3 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Peter Derrico Tyrone, GA

Received outstanding service. Congratulations to your team.

3 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Constance Chesapeake, VA

Service techs are always on time and know what they are doing

3 years ago

Reply from American Home Shield

HI Constance, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Lana Loguercio Henderson, NV

I haven't been able to really experience working with them yet but did get my home rekeys for free

3 years ago

Reply from American Home Shield

Hi Lana,
Thank you for your feedback!

Dec. 12th, 2022

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Verified Customer

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Rebecca Marie Mercer Columbus, MS

They want to help you solve your issue. They are available online or over the phone.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Ruben Visalia, CA

They completely finished the job which I approved highly but had to wait for parts being ordered

3 years ago

Reply from American Home Shield

Hi Ruben, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Haileyesus Fairfax, VA

The issue resolved but took over a week to get part so had not hot water for that long.

3 years ago

Reply from American Home Shield

Hi Haileyesus, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Gabriela Yuba City, CA

It is good to have this insuranceto help with the needs of the house

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Bruce Caron Evans, GA

Service Technicians were able to resolve issue in a timely manner

3 years ago

Reply from American Home Shield

Hi Bruce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Szudarek Ann Willowbrook, IL

Easy sign up on line. Could use More space to describe problem. Timely, excellent plumber.

3 years ago

Reply from American Home Shield

Hi Szudarek, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Ken Poughkeepsie, NY

Great customer service very knowledgeable, patient and professional

3 years ago

Reply from American Home Shield

Hi Ken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Claudia Shannon Shawnee Mission, KS

Quick response, excellent workers, professional quality, solved problems

3 years ago

Reply from American Home Shield

Hi Claudia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Annette Trani Lancaster, CA

Took care of problem and service representative was polite and friendly

3 years ago

Reply from American Home Shield

Hi Annette, Thank you for your feedback!

Dec. 6th, 2022

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Verified Customer

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Tom Boogusch Stockton, CA

Technician was professional and explained what needed to be done

3 years ago

Reply from American Home Shield

Hi Tom, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Patricia Torregano Country Club Hills, IL

Easy to open a claim and , the contractors were very professional.

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Robert Chappell Montgomery, AL

Very professional and responds quickly to all service requests.

3 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Annie Doris Jackson Wake Forest, NC

Service was timely and workers were professional and friendly.

3 years ago

Reply from American Home Shield

Hi Annie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Baron Washington Riverdale, GA

Great customer service, very knowledgeable in her area of expertise.

3 years ago

Reply from American Home Shield

Hi Baron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Angelia M Kennesaw, GA

The technicians come in as scheduled and do their job. No messing around.

3 years ago

Reply from American Home Shield

Hi Angelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Morris Pitman Verdigris, OK

My dryer couldn't be repaired AHS replaced my dryer without any complaints.

3 years ago

Reply from American Home Shield

Hi Morris,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Deborah C Weber Milton, DE

Everyone has always been very efficient and pleasant to work with.

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Harry Olson Green Valley, AZ

American Home Shield is a worthwhile and efficient to work with!

3 years ago

Reply from American Home Shield

Hi Harry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Jana Ernst Yakima, WA

Fast response to a contractor being assigned and work completed

3 years ago

Reply from American Home Shield

Hi Jana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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John Meyer

I filed a repair request, was contacted within a day and the issue was fixed with no hassle

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Louise Logan Lafayette, LA

Plumber, Darren A, was awesome! He is so very nice and efficient!

3 years ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Shawn Foster

No issues when I called in to start a claim and it was handled expediently

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 5th, 2022

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Verified Customer

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tim Radcliff, KY

Quickly identified the problem and resolved it. Friendly professional

3 years ago

Reply from American Home Shield

Hi Tim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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