American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Rosalinda Ervin San Antonio, TX

They do an excellent job. Sometimes, we pay the copay for someone to tell us they can't fix it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Jenny R Borum Wolfforth, TX

Generally very happy with service. Somewhat frustrated with communication from providers.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Jeanne Strand Surprise, AZ

Need septic tank pumped, sent three different plumbing companies no one had septic equipment to pump our tank.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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William Arp Grayson, GA

They always have an excuse not to fix something. So you end up paying a deductible and for the repairs.

2 years ago

Reply from American Home Shield

Hi William, I hate to hear about your most recent AHS experience and the non-covered repair. I would be glad to speak with you to assist with a resolution.

Oct. 12th, 2022

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Verified Customer

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Billy Dampier Milan, TN

Great service and great value. have been a member since 2007

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Greg Jacobs Rippey, IA

I've had trouble with my well pump and this was fixed quickly.

2 years ago

Reply from American Home Shield

Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Terry Las Vegas, NV

People I interacted with on the phone and the technician the made the repair.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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John doe Potomac, MD

Reliable contractors to solve problems and timely respond to service request.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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David R. Melville, Jr. San Antonio, TX

Covered the expense, and the entire process was quick, efficient and easy.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Paulette Willard Fort Mill, SC

Problem with A/C was handled quickly. Service Technician came out next day.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Mario Insabella Spartanburg, SC

Meets all my needs, when requested. Quick action and fair prices

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Nancy Holden Tallahassee, FL

The Technician was very helpful, professional, experienced

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Sharon Sykes Redondo Beach, CA

AHS always sends excellent technicians to fix my appliances in a timely manner!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Francisco Irigoyen San Antonio, TX

Quick response and great quality, the technician was on time and professional.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Rose Marino San Antonio, TX

They have taken my request & gotten a reliable company to service the problem

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Catherine Keegan Humble, TX

Very professional and they take care of the problem in a very timely way

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Patrice S Shields La Vergne, TN

Quick and dependable which is needed with broken appliances.

2 years ago

Reply from American Home Shield

Hi Patrice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.atr

Sep. 30th, 2022

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Verified Customer

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Sandra Hutchinson Round Rock, TX

Excellent response with online request booking and vendor called the next day

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Jacob Parks Corpus Christi, TX

Easy to work with and much better coverage than any other company

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Debbie Salmons Barboursville, WV

My experience with home shield was very good .,prompt and fixed my problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Babara Hampton Monroe, MI

a quick response and technicians who know what they're doing.

2 years ago

Reply from American Home Shield

Hi Babara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Rebecca A Garner Athens, TX

Very easy to request a service and very quick to assign a company to assist

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Danielle Chapman Mebane, NC

Great service, they came out quick and fixed the issue with no hesitation

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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LaKeisa Peterson La Vergne, TN

Easy communication, fast response. Quick turnaround on appliance replacement

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Opan Isaac Tomball, TX

I receive excellent and timely response whenever I need service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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David Zimmerman Oceanside, CA

A quick response and a quick and professional fix. Couldn't be happier.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Monica Zarate Raeford, NC

They are The staff very professional, the service schedule is fast

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Steve Braunstein Aurora, CO

Service was prompt and professional. Technician really knew what he was doing.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Gina Drake Peoria, AZ

They were very helpful and quickly and efficiently helped me as needed.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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David Newport Coast, CA

Easy to request service. In general, the repair companies they send are responsive and competent.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Greg Retzlaff Adams, NE

AHS has improved dramatically over 2 years ago, much more timely and less stressful

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Sondra Lauren Sun City West, AZ

Quick response on phone. Reps tried very hard to solve timing issues with ac repair.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Melanie Hoffman Tucson, AZ

I love the company but don't like customer service people. They have no since of urgency.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Sheryal Corum West Sacramento, CA

Can hardly understand rep's. Most of the time there is never a straight answer from them. SOME of the repair companies are NOT reliable.

2 years ago

Reply from American Home Shield

Hi Sheryal, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Jack Buss Spokane, WA

I've only had to call a couple of times and the process was very simple...

2 years ago

Reply from American Home Shield

Hi Jack, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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Earlonda Ards North Las Vegas, NV

Very good customer service. Timely replacement of the product.

2 years ago

Reply from American Home Shield

Hi Earlonda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 22nd, 2022

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Verified Customer

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Susan Farmer Omaha, NE

Services are sent to local businesses. Response time is good

2 years ago

Reply from American Home Shield

Hi Susan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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Micheal Spurlock Philadelphia, MS

The representative answered all my questions and was extremely helpful

2 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

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Verified Customer

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Casey J Nolden Leander, TX

I had a laundry issues, they sent someone and they fixed it very fast

2 years ago

Reply from American Home Shield

Hi Casey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Stephen McCauley Irmo, SC

No follow through. Been "had" by 2 different vendors. Apparently, all they need to do is say the work was completed ... and you believe it.

2 years ago

Reply from American Home Shield

Hi Stephen, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number or property address.

Sep. 16th, 2022

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Verified Customer

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Ameya Koshti San Jose, CA

I don't have to worry about any appliances. Service is quick and reliable.

2 years ago

Reply from American Home Shield

Hi Ameya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Spencer Bowie, MD

Very professional. Communication was clear. Notification on point.

2 years ago

Reply from American Home Shield

Hi Spencer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Phil North Bend, WA

Got a good technician to fix our refrigerator sooner than later

2 years ago

Reply from American Home Shield

Hi Phil,
We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Jean M Bowers Bear, DE

Easy payment,easy to request service,prompt response for lining up service

2 years ago

Reply from American Home Shield

Hi Jean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Michelle Spencer Mokane, MO

Quick repairs with contractors that are experienced with the issue at hand

2 years ago

Reply from American Home Shield

Hi Michelle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Barbara Dowling Dallas, TX

Very thorough professional told me everything that he had done and show me.

2 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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JohnR Hawk Elberta, AL

With only using it once, we were completely satisfied with the service!

2 years ago

Reply from American Home Shield

HI John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Carl Minitti Chandler, AZ

From when I called to having problem fixed was about 4 hours

2 years ago

Reply from American Home Shield

Hi Carl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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A. Taylor Carthage, NC

Easy warranty claims process. No hassles along as you follow your contract.

2 years ago

Reply from American Home Shield

Hi A, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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DENISE STADALSKI Youngstown, OH

no problems with replacement of our refrigerator- delivery personal were great

2 years ago

Reply from American Home Shield

Hi Denise,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

American Home Shield Reviews