American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Nancy Lynn Strickland Charleston, SC

I always know what to expect and they are easy to work with.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Carmelita Richardson Henrietta, TX

Very good and professional service. Explains everything to us. Good clean-up.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Evelyn Cedar Hill, TX

Service is exceptional and problem is always resolved in a timely manner.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Bill Miller Williamsburg, VA

Fast efficient service. Very professional and knowledgeable serviceman

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Anastasia Ruzmaikina Houston, TX

I had very good experiences with the last three calls from ahs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Charlene Shufelt Ladys Island, SC

AHS consistently refers excellent contractors in a timely manner

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Greg Johnson Post Falls, ID

When I call I am able to talk to a representative immediately.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Boris Molodyi

Easy to use, decent value. Had all services done well so far.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 28th, 2022

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Verified Customer

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LAURA DEPERSIA Gilbert, AZ

agent was professional and understood what I was telling her

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Eric D Forbes North Las Vegas, NV

They were very helpful and made it easy. They also explained everything to me.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Tamiko Booth Hattiesburg, MS

Great response time I had all of my information very quickly

2 years ago

Reply from American Home Shield

Hi Tamiko,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Otha Lea Hysten Vallejo, CA

They did an excellent job and we were very pleased with the work.

2 years ago

Reply from American Home Shield

Hi Otha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Raff Halsey Winston-Salem, NC

Did online service request and received a response with service company

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Gaston Cole Florissant, MO

I love the service and the customer relationship with this company.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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SANDRA JEAN GRECH Newnan, GA

Very easy to request a dispatch, expeditious service by vendors.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Lora Smith Springfield, MO

Have been very good. Easy to work with and very professional.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Stephanie Dallas, TX

For the most part the companies they contract with are excellent and get the job done well.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Derrick Bedford Austin, TX

Fast no hassle service. The technician looked at my water heater and ordered my replacement

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Adrian Johnson Grand Prairie, TX

easy to schedule a repair service, okay for the value, price increase was too much

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Louise Barr Carson, CA

The last 2 contractors were great, very professional. I just wish the prices weren't so high.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Mark Schwartz Chandler, AZ

The service was friendly, efficient and professional, but getting parts took a while

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Tammy Rinaldi Fulshear, TX

The plumber who has come out 2 times now- professional, friendly and fixed both problems.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Gladys Gardner Leesburg, GA

I rated it with 4 due to the availability of the product and the pricing of the monthly payment

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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john singler Green Bay, WI

The service was used once; I am awaiting payment. If they do pay as they say, it would be five stars

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Mary Cubelo-Hinton Orlando, FL

Very profesional and knowledgeable. The equipment was fixed without any issues

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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ROBIN Royston Camden-Wyoming, DE

Service was prompt. Professional. Timely fixing our appliances

2 years ago

Reply from American Home Shield

Hi Robin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Earle B. "Glas" Durboraw Birmingham, AL

AHS's contractor provided excellent service and response time.

2 years ago

Reply from American Home Shield

Hi Earle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Louis Caples Charleston, SC

They have always responded in a professional and timely manner.

2 years ago

Reply from American Home Shield

Hi Louis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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William Freithaler Las Vegas, NV

listened set up and handled my problem instead of me having to deal with it

2 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Krystal Faticoni Midland, NC

Submitting a work order is so easy and getting something out is as well.

2 years ago

Reply from American Home Shield

Hi Krystal, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Tracey Swann Garner, NC

Fast response and understanding of my situation. Very polite and courteous

2 years ago

Reply from American Home Shield

Hi Tracey, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Carl Keller Pensacola, FL

Professional, knowledgeable and polite. Work area was as clean as he found it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Daryl osmus Edmond, OK

Have always taken care of our issues Very timely and prefessional

2 years ago

Reply from American Home Shield

Hi Daryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Michael Thompson Las Vegas, NV

Ease of use of portal, great communication and great in person technician

2 years ago

Reply from American Home Shield

Hi Michael, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Suzan Rogers Bakersfield, CA

you get the companies in contact as soon as possible. Thank you

2 years ago

Reply from American Home Shield

Hi Suzan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Bryan Newton Christiansburg, VA

Once the replacement for my appliance started the process was super smooth

2 years ago

Reply from American Home Shield

Hi Bryan, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Carolynn Bates Downers Grove, IL

Easy to work with, corrected problem quickly after there was a problem

2 years ago

Reply from American Home Shield

Hi Carolynn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Mavis Russell Upper Marlboro, MD

He was on time and very profession. Explained the steps needed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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James Davidson High Ridge, MO

My problem was taken care of in friendly manner and with efficiency.

2 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback.

Oct. 21st, 2022

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Verified Customer

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Joeine Pierce

They responded very quickly & the tech was very good at explaining things

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joeine, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Sheila Rausch Baltimore, MD

They performed in every way I expected of them, in a timely manner!

2 years ago

Reply from American Home Shield

Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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Verified Customer

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Katrina valladao Sacramento, CA

quick response, prompt follow up/resolution. Overall easy process

2 years ago

Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Racquel Thomas-Parrish Pensacola, FL

Timely response to cases. Friendly workers. Easy to contact.

2 years ago

Reply from American Home Shield

Hi Racquel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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David Wright Trussville, AL

Willing to work with my schedule. Did what it took to get the job done.

2 years ago

Reply from American Home Shield

Hi David, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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edward J Eames Kirkland, WA

website was easy to navigate to log a service call. Response was quick

2 years ago

Reply from American Home Shield

Hi Edward, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Leticia Miller Imperial, CA

I get fast service orders, no waiting and fast professional services

2 years ago

Reply from American Home Shield

Hi Leticia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Colin Cathey Mulvane, KS

Experiences with claims and ease of working with representatives when needed

2 years ago

Reply from American Home Shield

Hi Colin, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Lori Pilla Fenton, MO

Easy, and fast have used them for years. I highly recommend them

2 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Stephanie Garcia Winter Haven, FL

Everyone was understanding of my situation and helped me get it fixed.

2 years ago

Reply from American Home Shield

Hi Stephanie, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Stephanie McBrayer Phoenix, AZ

The Hot Water Heater is still not replaced after leaking, it has been months now to correct the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

American Home Shield Reviews