American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Veronica Gray Suitland, MD

Excellent customer service and professionally work completed.

3 years ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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John Beverly Hills, CA

Great customer service, great price, great network of repair contractors

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Michael Hoffmann Banning, CA

Although there was a concern, the outcome was very positive.

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Deirdra Piazza Texarkana, TX

Plumber was efficient and fixed the problem. Putting I. Claim was easy.

3 years ago

Reply from American Home Shield

Hi Deirdra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Alicia B Phoenix, AZ

Excellent service. I've had very good experience in all my required services

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Verified Customer

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Delois moore Alexander, AR

Mark, was knowledges, intelligent, friendly and knew his job.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Lori Philadelphia, PA

Furnace had to be e replaced and it was easy and efficient to get it done.

3 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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James Parker Spokane, WA

they were prompt to respond and completed repairs once the parts arrived

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Nancy Dooley Upper Marlboro, MD

The ease of schedule an appointment and the response time of the company

3 years ago

Reply from American Home Shield

Hi Nancy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Kent Lane Chandler, AZ

Service and friendliness. Love the platform to place a service request.

3 years ago

Reply from American Home Shield

Hello Kent, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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D. Smith Newport News, VA

Timely responses to service requests. Attentive to my vendor preferences.

3 years ago

Reply from American Home Shield

Hi D. Smith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Portet Ocala, FL

I am satisfied with their and reliable service and professional friendly workers

3 years ago

Reply from American Home Shield

Hi Portet, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Richard Savona Norwalk, CT

The service calls are easy and efficient. The technicians are professional!

3 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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WILLIAM D MCDONALD Charlotte, NC

contractors were good. Prices kept going up, overall not good value. Limit of $1500 on HVAC

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jan. 9th, 2023

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Verified Customer

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Dave Carne Erie, PA

They processed our claim professionally and quickly. We were very happy.

3 years ago

Reply from American Home Shield

Hi Dave, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2023

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Verified Customer

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L Elaine Sutton Mbionwu Florissant, MO

Outstanding knowledge base, flexible, friendly, efficient, and thorough.

3 years ago

Reply from American Home Shield

Thank you for the fantastic review L Elaine! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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Angel Romero Broken Arrow, OK

The customer service and the professionals the subcontract!

3 years ago

Reply from American Home Shield

Hi Angel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Martha Tello Gamboa Glendale, AZ

Coverages, rapid responses, Spanish customer service speakers, 24/7 CSR.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Carol Nissen Paso Robles, CA

I had to wait long periods of time to have subs come out and for American Home Shield to approve parts.

3 years ago

Reply from American Home Shield

Hi Carol, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Jennifer Harrison Huntley, IL

Service is quick but my contract was for $69.99 a month and has gone up to 80 without warning

3 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback!

Jan. 7th, 2023

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Verified Customer

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Angela London Washington, DC

For all the months that i have paid membership fees. When I make a claim it still requires money it may be better to save up thr membership fees for appliance failure.

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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g. cedillo San Antonio, TX

GREAT CUSTOMER SERVICE, PROMPT SERVICE AND KEEP CUSTOMERS POSTED ON SCHEDULE

3 years ago

Reply from American Home Shield

Hi G Cedillo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Marilyn Morgan Riverdale, GA

Always resolves my service needs in an extremely timely manner.

3 years ago

Reply from American Home Shield

Thanks, Marilyn. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Cleon Eny Saint Paul, MN

Everything went super smooth. We are well satisfied. Thank for great see.

3 years ago

Reply from American Home Shield

Hi Cleon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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Julia Hazzle Aberdeen, MS

They're very professional.If they can't fix it they will replace it.

3 years ago

Reply from American Home Shield

Hi Julia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 23rd, 2022

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Verified Customer

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Pat Davis Oakland, CA

Answered our call quickly. Service responder called within an hour

3 years ago

Reply from American Home Shield

Hi Pat,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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James Rogers Bonham, TX

All repairs have been done in a timely and professional manner.

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Vincent Tillis Terry, MS

Professional and very helpful and the process was very easy

3 years ago

Reply from American Home Shield

Hi Vincent, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 22nd, 2022

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Verified Customer

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Linda Burke South Lebanon, OH

Because everything was fixed in a timely matter and professional manner

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Yvonne LottSnyder Weatherford, TX

the service man knew immediately what my problem was and fixed it quickly.

3 years ago

Reply from American Home Shield

Hi Yvonne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Wesley Carlton Lakewood, CA

Great work. They came in and I'm finished the job perfectly

3 years ago

Reply from American Home Shield

Thanks, Wesley. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Bonita L Thomsen Austin, TX

ease of filing claims and the professionalism of the service providers

3 years ago

Reply from American Home Shield

Hi Bonita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Joseph Cochran Yuma, AZ

We've always had a good experience with AHS- fast response time

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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James Steele Atlanta, GA

Assigned Contractor was very professional and completed the job

3 years ago

Reply from American Home Shield

Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 23rd, 2022

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Verified Customer

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Joe Totoraitis Brookfield, WI

Come through for me as the homeowner. Got it done the first call.

3 years ago

Reply from American Home Shield

Hi Joe, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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Mayra Laurel, MD

quick and efficient, technician was polite and knowledgeable

3 years ago

Reply from American Home Shield

Hi Mayra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Gary Eugene Mynatt Tyrone, GA

AHS replaced the microwave-oven combo in the kitchen due to technician error.

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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sarah Charlotte, NC

Very friendly, quick and helpful. He knew exactly what I needed.

3 years ago

Reply from American Home Shield

Hi Sarah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Valarie Turner Bowie, MD

They are improving... with response time, great representation by companies that service you

3 years ago

Reply from American Home Shield

Hi Valarie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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Dorian Ford Joppa, MD

Dispatch was quick but the replacement funds for the refrigerator could've been higher

3 years ago

Reply from American Home Shield

Hi Dorian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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christie campbell Santa Rosa, CA

took awhile but they fixed it and the electrician was good who showed up the second time

3 years ago

Reply from American Home Shield

Hi Christie,
Thank you for your feedback!

Dec. 22nd, 2022

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Verified Customer

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Pamela E Edmond High Point, NC

Prompt responses however if something has to be repaired, the approval process is time consuming.

3 years ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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MARGARET E BROWNLIE Westmont, IL

Overall satisfied. Some bumps in the road recently .. vendors not responding quickly

3 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Sherry Liggins Brownsville, TN

Lots of poor contractors that do not fix the problem when they come out. My sink is still not fixed from a year ago.

3 years ago

Reply from American Home Shield

Hi Sherry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 10th, 2023

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Verified Customer

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Tiffany White Newport News, VA

I have spoken with over 10 people.They have inaccurately charged me I've spent 2 weeks trying to get my acct corrected to no avail still

3 years ago

Reply from American Home Shield

Hi Tiffany, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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madison Palm Springs, CA

it was not clear what would be covered in the HVAC tune up - seemed expensive just for someone to look at my system and tell me its dirty

3 years ago

Reply from American Home Shield

Hi Madison, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your contract number or property address.

Dec. 28th, 2022

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Verified Customer

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Tony Giacomino Bartlett, IL

Problem since day 1 when being told I would have a $75 deductable & was given a $100. Being charged a fee to end coverage???

3 years ago

Reply from American Home Shield

Hi Tony, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Thomas Butscher Tallahassee, FL

Most experiences are good. But hvac is negative every time and there is no way to get a different contractor.

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 10th, 2023

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Verified Customer

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Harold Palmer San Diego, CA

Paid $125 upfront fee plumber here less that 30 minutes. Two weeks later received notice of denial for repair l. I will be canceling my contract immediately

3 years ago

Reply from American Home Shield

Hi Harold, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Dawn Halley Columbus, OH

Took care of our water heater issues very quickly and efficiently.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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