American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Mary Lincoln Park, MI

Excellent service from the company. The current company did an awesome job.

2 years ago

Reply from American Home Shield

Dear Mary, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Verified Customer

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Denise Peters Lincoln, NE

Fast courteous customer service support. Handle issue with fast service.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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William Longs, SC

Professionalism and courtesy of technician. Definitely knew his job.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Bill Beverly Hills, FL

Could not provide service. Would take ten days and then no guarantee. Representatives follow a bururatic process. Refused to allow me to speak to a corporate team member.

2 years ago

Reply from American Home Shield

Bill, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

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Verified Customer

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Anita Gill-Anderson Herndon, VA

The work was done in good time and completed correctly by a nice person.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Carlton Kent, WA

Dislike: Bad/slow service and the need to follow up. Each follow up results in long, time wasting waits.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Lori Corpus Christi, TX

First time to use yal & we aren't pleased. Our realtor suggested getting y'all's services for the home we just bought. An older hm. Yal are deceiving about what you cover

2 years ago

Reply from American Home Shield

Lori, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Stephanie Las Cruces, NM

Very Good Service Providers. AHS rates have increased - not so good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Angie Rochester, MI

I am not sure how much I saved, but defiantly worth it for piece of mind alone

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Don Arlington, TX

AHS is always ready to help without question. I appreciate that very much.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Peter Horner Lancaster, CA

Fast service If you know your contractors it makes life much easier

2 years ago Edited May 24, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Paul Glickler Fort Worth, TX

Over 2o years with AHS continue to improve custome service and coverage

2 years ago Edited May 31, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Terry Campbell, CA

The company's we had to help us were very personal and did a good job

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Lori Hanes Show Low, AZ

I had one faucet fixed and they dropped the option to have another one fixed. I’m going to cancel. I pay for two houses which obviously have more than one faucet in them.

2 years ago

Reply from American Home Shield

Lori, Thank you for letting us know about your concerns regarding your Faucet request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Chad Pleasant Grove, AL

Not happy that we went from paying $48 to $64 a month without any notice or a choice to continue the plan

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Tarquin Williams San Diego, CA

Great service, quick response. Got my a/c fixed and it didn’t cost a fortune.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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SUSAN

This process took almost 3 months to complete. It was very frustrating to be without a stove/oven for that long, especially during the holiday season.

2 years ago

Reply from American Home Shield

Susan, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2023

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Verified Customer

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Adrienne Scales Lubbock, TX

I have not experienced any issues when scheduling a service call.

2 years ago Edited October 25, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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BARBARA Mount Holly, NC

Prompt service and that assurance that we have been taken care of

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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RICHARD Fort Lauderdale, FL

Good and fast professional experience and services with reasonable prices

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Audrey Walker Bethlehem, PA

The service and contractors are knowledgeable and efficient.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Verified Customer

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Stephen Samples Cleveland, OH

Refused to fix an obvious problem (6 inch hole in radiator as source of a leak/flooding of a room) and wouldn't escalate to problem when asked and then hung up on me.

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.

Jan. 12th, 2023

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Verified Customer

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Deirdra Piazza Texarkana, TX

Plumber was efficient and fixed the problem. Putting I. Claim was easy.

2 years ago

Reply from American Home Shield

Hi Deirdra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Michael Hoffmann Banning, CA

Although there was a concern, the outcome was very positive.

2 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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John Beverly Hills, CA

Great customer service, great price, great network of repair contractors

2 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Thomas Warning Lansing, MI

Quick to answer my call. Quick to get a repairman out to us.

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Norman O Hicks Natchitoches, LA

ANYTIME I'VE HAD A PROBLEM THEY HAVE BEEN QUICK TO PROVIDE QUALITY SERVICE.

2 years ago

Reply from American Home Shield

Hi Norman, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Paul Caldani Pomona, CA

Amazing contractor doing the service and very knowledgeable

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Josephine Koziol Chandler, AZ

Quickly resolve our claims with knowledgeable experts in the field

2 years ago

Reply from American Home Shield

Hi Josephine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Sharon Ann Lewis Prince George, VA

Professional. Timely. Courteous. Service was rendered as expected

2 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Daniel Crosby Hammond, LA

They are concerned and prompt in fixing whatever problem you may have!

2 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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D. Smith Newport News, VA

Timely responses to service requests. Attentive to my vendor preferences.

2 years ago

Reply from American Home Shield

Hi D. Smith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Delois moore Alexander, AR

Mark, was knowledges, intelligent, friendly and knew his job.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Gene Pirogovsky Danville, CA

Fast service, knowledgeable contractors and generous replacement policies

2 years ago

Reply from American Home Shield

HI Gene, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Veronica Gray Suitland, MD

Excellent customer service and professionally work completed.

2 years ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Alicia B Phoenix, AZ

Excellent service. I've had very good experience in all my required services

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Verified Customer

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Lori Philadelphia, PA

Furnace had to be e replaced and it was easy and efficient to get it done.

2 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Kent Lane Chandler, AZ

Service and friendliness. Love the platform to place a service request.

2 years ago

Reply from American Home Shield

Hello Kent, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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James Parker Spokane, WA

they were prompt to respond and completed repairs once the parts arrived

2 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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Nancy Dooley Upper Marlboro, MD

The ease of schedule an appointment and the response time of the company

2 years ago

Reply from American Home Shield

Hi Nancy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Dave Carne Erie, PA

They processed our claim professionally and quickly. We were very happy.

2 years ago

Reply from American Home Shield

Hi Dave, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2023

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Verified Customer

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L Elaine Sutton Mbionwu Florissant, MO

Outstanding knowledge base, flexible, friendly, efficient, and thorough.

2 years ago

Reply from American Home Shield

Thank you for the fantastic review L Elaine! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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Martha Tello Gamboa Glendale, AZ

Coverages, rapid responses, Spanish customer service speakers, 24/7 CSR.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Angel Romero Broken Arrow, OK

The customer service and the professionals the subcontract!

2 years ago

Reply from American Home Shield

Hi Angel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Richard Savona Norwalk, CT

The service calls are easy and efficient. The technicians are professional!

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2023

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Verified Customer

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WILLIAM D MCDONALD Charlotte, NC

contractors were good. Prices kept going up, overall not good value. Limit of $1500 on HVAC

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jan. 9th, 2023

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Verified Customer

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Portet Ocala, FL

I am satisfied with their and reliable service and professional friendly workers

2 years ago

Reply from American Home Shield

Hi Portet, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Carol Nissen Paso Robles, CA

I had to wait long periods of time to have subs come out and for American Home Shield to approve parts.

2 years ago

Reply from American Home Shield

Hi Carol, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Jennifer Harrison Huntley, IL

Service is quick but my contract was for $69.99 a month and has gone up to 80 without warning

2 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback!

Jan. 7th, 2023

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Verified Customer

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Angela London Washington, DC

For all the months that i have paid membership fees. When I make a claim it still requires money it may be better to save up thr membership fees for appliance failure.

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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