American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Pat Kansas City, MO

I didn’t like the run around trying to get a person to follow up to repair.

2 years ago

Reply from American Home Shield

Pat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Larry Buda, TX

SO FAR IT'S TAKEN OVER 8 WEEKS TO FIX MY ICE MAKER AND IT'S NOT FINISHED YET. AND THIS WAS MY FIRST CLAIM.

2 years ago

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star star star

Edward Saint Joseph, MO

Quick response after filing a claim. Quality repair Companies who did repairs.

2 years ago

Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star_border star_border

G P

Not fast enough when I have no central air 5 nights so far. Also can't understand people who answer the phone

2 years ago

Reply from American Home Shield

Dear GP, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star star

Siraji Sacramento, CA

Service is good sometimes times take too long to be done as expected

2 years ago

Reply from American Home Shield

Siraji, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Frances Indianapolis, IN

Refused my repair. No one to speak to. I complained when it was denied and then later I complained again and was told I waited too long. Awful customer service.

2 years ago

Reply from American Home Shield

Frances, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Elvita Joliet, IL

I like the idea of knowing all I need to do is file a claim .

2 years ago

Reply from American Home Shield

Dear Elvita, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Wesley Los Angeles, CA

Rapid response and excellent customer service and communications.

2 years ago

Reply from American Home Shield

Wesley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 18th, 2023

check_circle

Verified Customer

star star star star star

Mr Powell Turlock, CA

Cost savings is tremendous. The peace of mind is also well worth the cost.

2 years ago

Reply from American Home Shield

Mr. Powell, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Breton Temecula, CA

AHS is only as good as their contractors and they now have a great company in ALUS.

2 years ago

Reply from American Home Shield

Breton, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Lawrence Lilburn, GA

Prompt response. Fixed the problem. Explained things as he went along.

2 years ago

Reply from American Home Shield

Dear Lawrence, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Juan Frisco, TX

They respond on a timely manner and take care of the problem.

2 years ago

Reply from American Home Shield

Dear Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Julie Drouant FL

The service was good, but took longer than expected to actually book the appointment.,

2 years ago

Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Howard Sardis Lake Saint Louis, MO

Prompt and fast service. Also, the right service company was found for the task.

2 years ago

Reply from American Home Shield

Howard, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Danielle Taylor, MI

Very fast I appreciated that Nice person who fixed the garage

2 years ago

Reply from American Home Shield

Danielle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Jam 102 St Louis, MO

Great Service to have for home. Having this home warranty saves money for sure.

2 years ago

Reply from American Home Shield

Jam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Pablo bassabe Ocala, FL

So far two positive experiences with their handling of my problem

2 years ago

Reply from American Home Shield

Dear Pablo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Derrick Bryant Cincinnati, OH

AHS Provides great customer service very fair prices. Great coverage plans.

2 years ago

Reply from American Home Shield

Derrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Chuck Hazlett Ocean Isle Beach, NC

I like the service. However, I do not like the process used to find vendors fir service.

2 years ago

Reply from American Home Shield

Chuck, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Eric Butler-Roberts Downingtown, PA

Like the company’s responsive to request. Could be a bit more flexible in coverage options

2 years ago

Reply from American Home Shield

Eric, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Karen Sun City, AZ

Placing a request for service is fast! Their response is immediate

2 years ago

Reply from American Home Shield

Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Paul

AHS has been nothing but excellent in stress-free business and service.

2 years ago

Reply from American Home Shield

Paul, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Alfredo

Great company prompt response, the professionalism was amazing

2 years ago

Reply from American Home Shield

Alfredo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Heather Ramsey Sparks, NV

I like the service is quick but it is not completed and I would like feedback

2 years ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Please contact us at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Linda Harker Heights, TX

They have always taken care of our needs as soon as possible.

2 years ago

Reply from American Home Shield

Linda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Debra

Very convenient and professional. Service people were great!

2 years ago

Reply from American Home Shield

Dear Debra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Ray Morgan Pine Bluff, AR

I like the way AHS handles business and their professionalism

2 years ago

Reply from American Home Shield

Ray, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Virgina

The service person who repaired our refrigerator and ice maker was great!

2 years ago

Reply from American Home Shield

Dear Virginia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Bennie Evans Beaumont, TX

The service worker was punctual. Customer service was great

2 years ago Edited July 19, 2023

Reply from American Home Shield

Bennie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Adrienne Bell Pearland, TX

Like the quickness of service and the vendor that was chosen.

2 years ago

Reply from American Home Shield

Dear Adrienne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Terrence

The service member who came to our home was excellent knowledgeable and kind.

2 years ago

Reply from American Home Shield

Terrance, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Dee Smith

Fast and reliable service with excellent communication through the process

2 years ago

Reply from American Home Shield

Dee Smith, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Vernon Baker Austin, TX

Responsive and consistent service to solve maintenance problems

2 years ago

Reply from American Home Shield

Hi Vernon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

Mark & Roberta Cooper Altamonte Springs, FL

2 years ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Cecilia Richmond, VA

The plumbers were right on time when they called to set up my appointment and in a timely manner.

2 years ago

Reply from American Home Shield

Dear Cecilia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Michael Leverett Albertville, AL

It's a good company and they are really helpful.... They to process easy!

2 years ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Teddy Chen Martinez, CA

I can always put my service request without any problem and got their responses in a timely manner.

2 years ago Edited July 19, 2023

Reply from American Home Shield

Teddy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Terry

AHS has been awesome every time ive had to file a service claim

2 years ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Timothy Griffin Bradenton, FL

Got us a service technician out to get our AC working on a very hot Sunday.

2 years ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

carmen mclilly Leavenworth, KS

The helpfulness and the professionalism of the telephone operators.

2 years ago

Reply from American Home Shield

Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Brady Boggs Atlanta, GA

There are too many exclusions in the contract. I've had to pay thousands out of pocket on a couple of repairs.

2 years ago

Reply from American Home Shield

Brady, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Houston, TX

Over priced, constantly tries to get out of paying for parts or appliances, phone center staffed with people who struggle with English, doesn't cover freon,

2 years ago

Reply from American Home Shield

Eric, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Edna Smith

The service received from technician Sherimane. He was very professional and courteous.

2 years ago

Reply from American Home Shield

Edna, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Barbara Portsmouth, VA

problem was discovered with my dishwasher and replaced with a new one.

2 years ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Cassandra Ward

Fast response time. Most things are fixed and repaired in a timely manner

2 years ago

Reply from American Home Shield

Cassandra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mary Mechanicsville, MD

AHS has changed. You have to go through too many channels to get information on the status of your repair service.

2 years ago

Reply from American Home Shield

Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Christopher Quinn Cassville, NJ

Service was scheduled quickly. The quickly approved the repair/replacement.

2 years ago

Reply from American Home Shield

Christopher, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

erika cain Tampa, FL

I have used the service only once since I purchased the policy and so far so good

2 years ago

Reply from American Home Shield

Erika, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Juan Blanco Palm Beach, FL

Easy to use, great service, professional and pre-screened contractors.

2 years ago

Reply from American Home Shield

Juan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Barbara Rocklin, CA

Great job on sending someone out to my home for my refrigerator repair

2 years ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

American Home Shield Reviews