American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Ray Morgan Pine Bluff, AR

I like the way AHS handles business and their professionalism

2 years ago

Reply from American Home Shield

Ray, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Virgina

The service person who repaired our refrigerator and ice maker was great!

2 years ago

Reply from American Home Shield

Dear Virginia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bennie Evans Beaumont, TX

The service worker was punctual. Customer service was great

2 years ago Edited July 19, 2023

Reply from American Home Shield

Bennie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Adrienne Bell Pearland, TX

Like the quickness of service and the vendor that was chosen.

2 years ago

Reply from American Home Shield

Dear Adrienne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Terrence

The service member who came to our home was excellent knowledgeable and kind.

2 years ago

Reply from American Home Shield

Terrance, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dee Smith

Fast and reliable service with excellent communication through the process

2 years ago

Reply from American Home Shield

Dee Smith, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Vernon Baker Austin, TX

Responsive and consistent service to solve maintenance problems

2 years ago

Reply from American Home Shield

Hi Vernon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Mark & Roberta Cooper Altamonte Springs, FL

2 years ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Cecilia Richmond, VA

The plumbers were right on time when they called to set up my appointment and in a timely manner.

2 years ago

Reply from American Home Shield

Dear Cecilia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Michael Leverett Albertville, AL

It's a good company and they are really helpful.... They to process easy!

2 years ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Teddy Chen Martinez, CA

I can always put my service request without any problem and got their responses in a timely manner.

2 years ago Edited July 19, 2023

Reply from American Home Shield

Teddy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Terry

AHS has been awesome every time ive had to file a service claim

2 years ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Timothy Griffin Bradenton, FL

Got us a service technician out to get our AC working on a very hot Sunday.

2 years ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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carmen mclilly Leavenworth, KS

The helpfulness and the professionalism of the telephone operators.

2 years ago

Reply from American Home Shield

Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Brady Boggs Atlanta, GA

There are too many exclusions in the contract. I've had to pay thousands out of pocket on a couple of repairs.

2 years ago

Reply from American Home Shield

Brady, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eric Houston, TX

Over priced, constantly tries to get out of paying for parts or appliances, phone center staffed with people who struggle with English, doesn't cover freon,

2 years ago

Reply from American Home Shield

Eric, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Edna Smith

The service received from technician Sherimane. He was very professional and courteous.

2 years ago

Reply from American Home Shield

Edna, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Barbara Portsmouth, VA

problem was discovered with my dishwasher and replaced with a new one.

2 years ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Cassandra Ward

Fast response time. Most things are fixed and repaired in a timely manner

2 years ago

Reply from American Home Shield

Cassandra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mary Mechanicsville, MD

AHS has changed. You have to go through too many channels to get information on the status of your repair service.

2 years ago

Reply from American Home Shield

Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Christopher Quinn Cassville, NJ

Service was scheduled quickly. The quickly approved the repair/replacement.

2 years ago

Reply from American Home Shield

Christopher, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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erika cain Tampa, FL

I have used the service only once since I purchased the policy and so far so good

2 years ago

Reply from American Home Shield

Erika, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Juan Blanco Palm Beach, FL

Easy to use, great service, professional and pre-screened contractors.

2 years ago

Reply from American Home Shield

Juan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Barbara Rocklin, CA

Great job on sending someone out to my home for my refrigerator repair

2 years ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kenneth Bloomingdale, IL

I thought the item was to be 100% covered not just over 50%. The service was great.

2 years ago

Reply from American Home Shield

Kenneth, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Jennifer Lake Mary, FL

Timely response from contractor, good work, polite, and fast!

2 years ago

Reply from American Home Shield

Dear Jennifer, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Bobby Plano, TX

Good response time. Professional contractor. Repaired quickly.

2 years ago Edited July 5, 2023

Reply from American Home Shield

Dear Bobby, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Marshall Carruthers Melbourne, VIC

Very willing to work with you and make sure everything goes well

2 years ago

Reply from American Home Shield

Marshall, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Bonnie Jordan

The plumbing company they sent to repair my bathroom tub and shower were not good at all and I could not get a refund for the terrible work they did.

2 years ago

Reply from American Home Shield

Dear Bonnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 29th, 2023

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Verified Customer

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Brady Flores Humble, TX

Quick response to request. Good communication throughout service process.

2 years ago

Reply from American Home Shield

Brandy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Christina TX

The service for my AC was quick and once call resolution. Very pleased.

2 years ago

Reply from American Home Shield

Christina, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

2 years ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

2 years ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

2 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

2 years ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

2 years ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

2 years ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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James Columbia, SC

great customer service and ahs does exactly what they promise

2 years ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Joachim Santa Fe, NM

I liked the quick response and the professionalism of the repair technician.

2 years ago

Reply from American Home Shield

Hi Joachim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Valerie Columbia, MD

Mario was not only knowledgable but explained what and why he was doing it!!!!

2 years ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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DAVID MCCANN Gary, IN

GREAT VALUE! GREAT SERVICE! TIMELY RESPONSE ON THE SERVICE TIME!

2 years ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Tom Amarillo, TX

Great way to be able to fix something and good for if you are on a budget

2 years ago

Reply from American Home Shield

Dear Tom, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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AHS customer Upper Marlboro, MD

Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.

2 years ago

Reply from American Home Shield

Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Joan Columbia, MO

Service call was quickly made. Service provider was very efficient.

2 years ago

Reply from American Home Shield

Joan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Naomi Russell Columbus, GA

Excellent and super fast service . Super fast response time.

2 years ago

Reply from American Home Shield

Dear Naomi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James Monument, CO

The ease to make appointments. The high value for low cost.

2 years ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Fresno, CA

The entire experience from calling for an appointment to the received repair.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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reggie diamond Rancho Cucamonga, CA

They take too long to approve the claims. The customer could be days or week’s inconvenienced while claim is being approved

2 years ago

Reply from American Home Shield

Dear Reggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Jason Houston, TX

I feel that we are saving money, and gives us piece of mind.

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Michael Rudd La Grange, GA

Can understand customer service reps. My condenser unit broke and needed to be replaced my out of pocket expense is $ 960.00

2 years ago

Reply from American Home Shield

Dear Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 21st, 2023

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