American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Christina TX

The service for my AC was quick and once call resolution. Very pleased.

3 years ago

Reply from American Home Shield

Christina, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

3 years ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

3 years ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

3 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

3 years ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

3 years ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

3 years ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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James Columbia, SC

great customer service and ahs does exactly what they promise

3 years ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Joachim Santa Fe, NM

I liked the quick response and the professionalism of the repair technician.

3 years ago

Reply from American Home Shield

Hi Joachim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Valerie Columbia, MD

Mario was not only knowledgable but explained what and why he was doing it!!!!

3 years ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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DAVID MCCANN Gary, IN

GREAT VALUE! GREAT SERVICE! TIMELY RESPONSE ON THE SERVICE TIME!

3 years ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Tom Amarillo, TX

Great way to be able to fix something and good for if you are on a budget

3 years ago

Reply from American Home Shield

Dear Tom, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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AHS customer Upper Marlboro, MD

Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.

3 years ago

Reply from American Home Shield

Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Joan Columbia, MO

Service call was quickly made. Service provider was very efficient.

3 years ago

Reply from American Home Shield

Joan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Naomi Russell Columbus, GA

Excellent and super fast service . Super fast response time.

3 years ago

Reply from American Home Shield

Dear Naomi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James Monument, CO

The ease to make appointments. The high value for low cost.

3 years ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Fresno, CA

The entire experience from calling for an appointment to the received repair.

3 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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reggie diamond Rancho Cucamonga, CA

They take too long to approve the claims. The customer could be days or week’s inconvenienced while claim is being approved

3 years ago

Reply from American Home Shield

Dear Reggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Jason Houston, TX

I feel that we are saving money, and gives us piece of mind.

3 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Michael Rudd La Grange, GA

Can understand customer service reps. My condenser unit broke and needed to be replaced my out of pocket expense is $ 960.00

3 years ago

Reply from American Home Shield

Dear Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 21st, 2023

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Verified Customer

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Thomas

This company is very hard to work with. So many phone calls. So many emails. When it comes for them to pay they come up with another excuse. I will never renew my policy.

3 years ago

Reply from American Home Shield

Dear Thomas, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 21st, 2023

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Verified Customer

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Sophia Zion, IL

Brad & Brie we’re fantastic They were informed & easy to talk to.

3 years ago

Reply from American Home Shield

Dear Sophia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Salvador Alcaraz Crosby, TX

The timeliness, professionalism, and courtesy shown was amazing.

3 years ago

Reply from American Home Shield

Dear Salvador, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lawrence Brooks Vacaville, CA

The latest technician Joe, the electrician, was very thorough and quick.

3 years ago Edited June 29, 2023

Reply from American Home Shield

Dear Lawrence, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Jim Stumbaugh Jr Hermitage, TN

depends on area contractors, have had quick responses and not so quick. AHS customer service suboptimal

3 years ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Renee' P Beverly Hills, FL

Outstanding company. They are truly honorable and very helpful

3 years ago

Reply from American Home Shield

Dear Renee, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Suzanne Cincinnati, OH

Robert was very professional and explained everything to us !

3 years ago

Reply from American Home Shield

Suzanne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Steven Peru, IL

Great service, very fas, the contractor had my HVAC system up in no time.

3 years ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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William Delaware, OH

Very responsive to our needs. Quick to answer service requests

3 years ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Claretha Bradshaw NC

Great experience and expectations. Excellent customer service

3 years ago

Reply from American Home Shield

Dear Claretha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lorei Lewis Green Valley, AZ

The technicians are knowledgeable and go straight to the problem and fix it.

3 years ago

Reply from American Home Shield

Dear Lorei, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Maria Simpsonville, SC

When requested a service they were prompt to send someone out.

3 years ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Denise LaPare Tucson, AZ

Always very easy and fast. I like scheduling service on line.

3 years ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gary Turlock, CA

Efficient service both by AHS and Ace’s garage door company.

3 years ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mitch Dallas, TX

Pay your copays they take care of everything they've been unbelievable

3 years ago

Reply from American Home Shield

Mitch, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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patrick Sack

It easy and I don't have to research contractors when I need a repair dine

3 years ago

Reply from American Home Shield

Dear Patrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Barbara Saint Paul, MN

How quickly they responded with a company to fix the problem.

3 years ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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RUTH ANN SOREM

They were here within their window. Went to work, fixed the problem. yay

3 years ago

Reply from American Home Shield

Dear Ruth Ann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Ross Rochester, NY

The company is very accommodating. I am glad that we have the warranty.

3 years ago

Reply from American Home Shield

Dear Ross, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Phillip San Antonio, TX

I like the ease of getting things done when it comes to my warranty items.

3 years ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Debrorah Poblocki Las Vegas, NV

AHS has been there for me no matter what, or when I have a problem.

3 years ago

Reply from American Home Shield

Deborah, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 12th, 2023

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Verified Customer

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Lola McLeod San Antonio, TX

Wonderful service! Fixed problem! Everyone was pleasant and professional!

3 years ago

Reply from American Home Shield

Lola, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Jill Kissimmee, FL

I recommend AHS to everyone! They are always helpful and polite!

3 years ago

Reply from American Home Shield

Jill, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Nicole Santa Rosa, CA

quick and easy - HVAC tech was very professional and efficient

3 years ago

Reply from American Home Shield

Nicole, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Nancy Harrington Saint Francis, MN

Liked the service, quick and continuous communication throughout the service

3 years ago

Reply from American Home Shield

Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Patricia Keller, TX

The fast way of making a claim and notifications about the claim.

3 years ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Kim Farley Oconomowoc, WI

AHS has been able to provide electricians and plumbers to meet my needs.

3 years ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Eileen Phoenix, AZ

This is a company that is very easy to work with, very professional.

3 years ago

Reply from American Home Shield

Eileen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Brenda Frye Grand Rapids, MI

Great value and customer service, technicians are professional and friendly.

3 years ago

Reply from American Home Shield

Brenda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Angela Iannone North Hollywood, CA

I like that the request goes directly to a service provider.

3 years ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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