American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Howard Sardis Lake Saint Louis, MO

Prompt and fast service. Also, the right service company was found for the task.

2 years ago

Reply from American Home Shield

Howard, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Danielle Taylor, MI

Very fast I appreciated that Nice person who fixed the garage

2 years ago

Reply from American Home Shield

Danielle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jam 102 St Louis, MO

Great Service to have for home. Having this home warranty saves money for sure.

2 years ago

Reply from American Home Shield

Jam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Pablo bassabe Ocala, FL

So far two positive experiences with their handling of my problem

2 years ago

Reply from American Home Shield

Dear Pablo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Derrick Bryant Cincinnati, OH

AHS Provides great customer service very fair prices. Great coverage plans.

2 years ago

Reply from American Home Shield

Derrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Chuck Hazlett Ocean Isle Beach, NC

I like the service. However, I do not like the process used to find vendors fir service.

2 years ago

Reply from American Home Shield

Chuck, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Eric Butler-Roberts Downingtown, PA

Like the company’s responsive to request. Could be a bit more flexible in coverage options

2 years ago

Reply from American Home Shield

Eric, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Karen Sun City, AZ

Placing a request for service is fast! Their response is immediate

2 years ago

Reply from American Home Shield

Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Paul

AHS has been nothing but excellent in stress-free business and service.

2 years ago

Reply from American Home Shield

Paul, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Alfredo

Great company prompt response, the professionalism was amazing

2 years ago

Reply from American Home Shield

Alfredo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Heather Ramsey Sparks, NV

I like the service is quick but it is not completed and I would like feedback

2 years ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Please contact us at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Linda Harker Heights, TX

They have always taken care of our needs as soon as possible.

2 years ago

Reply from American Home Shield

Linda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Debra

Very convenient and professional. Service people were great!

2 years ago

Reply from American Home Shield

Dear Debra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Ray Morgan Pine Bluff, AR

I like the way AHS handles business and their professionalism

2 years ago

Reply from American Home Shield

Ray, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Virgina

The service person who repaired our refrigerator and ice maker was great!

2 years ago

Reply from American Home Shield

Dear Virginia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bennie Evans Beaumont, TX

The service worker was punctual. Customer service was great

2 years ago Edited July 19, 2023

Reply from American Home Shield

Bennie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Adrienne Bell Pearland, TX

Like the quickness of service and the vendor that was chosen.

2 years ago

Reply from American Home Shield

Dear Adrienne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Terrence

The service member who came to our home was excellent knowledgeable and kind.

2 years ago

Reply from American Home Shield

Terrance, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dee Smith

Fast and reliable service with excellent communication through the process

2 years ago

Reply from American Home Shield

Dee Smith, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Vernon Baker Austin, TX

Responsive and consistent service to solve maintenance problems

2 years ago

Reply from American Home Shield

Hi Vernon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Mark & Roberta Cooper Altamonte Springs, FL

2 years ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Cecilia Richmond, VA

The plumbers were right on time when they called to set up my appointment and in a timely manner.

2 years ago

Reply from American Home Shield

Dear Cecilia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Michael Leverett Albertville, AL

It's a good company and they are really helpful.... They to process easy!

2 years ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Teddy Chen Martinez, CA

I can always put my service request without any problem and got their responses in a timely manner.

2 years ago Edited July 19, 2023

Reply from American Home Shield

Teddy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Terry

AHS has been awesome every time ive had to file a service claim

2 years ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Timothy Griffin Bradenton, FL

Got us a service technician out to get our AC working on a very hot Sunday.

2 years ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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carmen mclilly Leavenworth, KS

The helpfulness and the professionalism of the telephone operators.

2 years ago

Reply from American Home Shield

Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Brady Boggs Atlanta, GA

There are too many exclusions in the contract. I've had to pay thousands out of pocket on a couple of repairs.

2 years ago

Reply from American Home Shield

Brady, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eric Houston, TX

Over priced, constantly tries to get out of paying for parts or appliances, phone center staffed with people who struggle with English, doesn't cover freon,

2 years ago

Reply from American Home Shield

Eric, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Edna Smith

The service received from technician Sherimane. He was very professional and courteous.

2 years ago

Reply from American Home Shield

Edna, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Barbara Portsmouth, VA

problem was discovered with my dishwasher and replaced with a new one.

2 years ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Cassandra Ward

Fast response time. Most things are fixed and repaired in a timely manner

2 years ago

Reply from American Home Shield

Cassandra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mary Mechanicsville, MD

AHS has changed. You have to go through too many channels to get information on the status of your repair service.

2 years ago

Reply from American Home Shield

Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Christopher Quinn Cassville, NJ

Service was scheduled quickly. The quickly approved the repair/replacement.

2 years ago

Reply from American Home Shield

Christopher, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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erika cain Tampa, FL

I have used the service only once since I purchased the policy and so far so good

2 years ago

Reply from American Home Shield

Erika, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Juan Blanco Palm Beach, FL

Easy to use, great service, professional and pre-screened contractors.

2 years ago

Reply from American Home Shield

Juan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Barbara Rocklin, CA

Great job on sending someone out to my home for my refrigerator repair

2 years ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kenneth Bloomingdale, IL

I thought the item was to be 100% covered not just over 50%. The service was great.

2 years ago

Reply from American Home Shield

Kenneth, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Jennifer Lake Mary, FL

Timely response from contractor, good work, polite, and fast!

2 years ago

Reply from American Home Shield

Dear Jennifer, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Bobby Plano, TX

Good response time. Professional contractor. Repaired quickly.

2 years ago Edited July 5, 2023

Reply from American Home Shield

Dear Bobby, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Marshall Carruthers Melbourne, VIC

Very willing to work with you and make sure everything goes well

2 years ago

Reply from American Home Shield

Marshall, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Bonnie Jordan

The plumbing company they sent to repair my bathroom tub and shower were not good at all and I could not get a refund for the terrible work they did.

2 years ago

Reply from American Home Shield

Dear Bonnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 29th, 2023

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Verified Customer

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Brady Flores Humble, TX

Quick response to request. Good communication throughout service process.

2 years ago

Reply from American Home Shield

Brandy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Christina TX

The service for my AC was quick and once call resolution. Very pleased.

2 years ago

Reply from American Home Shield

Christina, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

2 years ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

2 years ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

2 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

2 years ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

2 years ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

2 years ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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