American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Jaime

Excellent service! The replacement was done quickly and perfectly!

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Dan Scheffer

Very helpful and excellent services and experience with company

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Teena

I have had some disappointments and some great experiences. I'm having trouble getting an answer on an issue now.

1 year ago

Reply from American Home Shield

HI Teena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Joseph

After 30 years AHS denied replacing my Broken Air Conditioning Unit over a technicality they could exercise . I find this totally Lacking in Good Faith Coverage

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Angela

Well worth the money and peace of mind when something breaks!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Regina

AHS contracts with mediocre vendors. They do not keep appointments and when they do show up, they do shabby work. It's a fight to get reps to escalate concerns.

1 year ago

Reply from American Home Shield

Hi Regina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Rhonda

I like when they fix the furnace however, when the furnace need replaced, they would not pay for the furnace. I had to pay for the furnace.

1 year ago

Reply from American Home Shield

Hi Rhonda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Christina

Great! Love the service and was so nice and worked everything

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jackie

I love the fact that American Home Shield is there when we need them.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Janet

Quick efficient service. Every job done by their contractors was excellent.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mike

I like the fast service and customer service that they provide.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jesse

It was done in a timely manner. I was very happy with my new kitchen faucet.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mitch

The service people that came were good but it took roughly 3 weeks for them to come which is way too long

1 year ago

Reply from American Home Shield

Dear Mitch, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Marco

Service is been great all my service calls have been complet.

1 year ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 year ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rick Patton

service was fast and professional they showed up the next day

1 year ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Jeff

Quick response, great service. They service people they sent were excellent.

1 year ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Chuckery

Good service, contractor and then got the job done ,will please

1 year ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 year ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 year ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 year ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Penny Storm

Very easy to work with. Never had a problem with any coaim

1 year ago

Reply from American Home Shield

Hi Penny,
Thank you for your feedback!

Nov. 6th, 2024

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Verified Customer

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Nowall AlSayegh

Prompt with my needs and very helpful when I needed further help

1 year ago

Reply from American Home Shield

Dear Nowall,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Penny

I liked how fast they back to me, and how fast they replaced the washer.

1 year ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Steven

The staff is very professional and knowledgeable concerning the process.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Steven. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Trazanna

Friendly staff that are eager to find support for the clients needs.

1 year ago

Reply from American Home Shield

Dear Trazanna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Todd

Our service provider Abe from All Home Appliance was outstanding

1 year ago

Reply from American Home Shield

Dear Todd,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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John

Having trouble getting the water dispenser repaired on the refrigerator. Hopefully by the end of this week.

1 year ago

Reply from American Home Shield

Hi John, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Sherri

I had a claim and everything went very smoothly for me to purchase new washer

1 year ago

Reply from American Home Shield

Dear Sherri,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Sherry Larson

Excellent customer service. You can actually talk to a person and not a robot.

1 year ago

Reply from American Home Shield

Dear Sherry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Charles

They are awesome. Will get you fixed up as soon as possible. Love them!!!

1 year ago

Reply from American Home Shield

Dear Charles, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

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Verified Customer

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Kathye

I especially like that I am able to request our preferred service provider

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Kathye. Thanks so much for leaving a review.

Oct. 16th, 2024

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Verified Customer

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Amy

I didn't like going up on my monthly pay with me not knowing ahead of time.

1 year ago

Reply from American Home Shield

Dear Amy, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

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Verified Customer

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Ryan

Service has been great, everything is handled in a timely fashion.

1 year ago

Reply from American Home Shield

Dear Ryan, we greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Michelle

Quality technicians, fast response, and always willing to resolve issu.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Artis

Why when we use the service the monthly go up as well. Where is the value in this?

1 year ago

Reply from American Home Shield

Hi Artis, Wow! Thank you so much for the feedback. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Rita

Great services for the price. Better than I had expected it to be.

1 year ago

Reply from American Home Shield

Hi Rita, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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CASSANDRA HENRY

If a product is repaird over 4 times which is $100, per repair. AHS needs to replace the item.

1 year ago

Reply from American Home Shield

Hi Cassandra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Roxanne

Took WAY too long to get my refrigerator situation taken care of. I was promised a second $50 reimbursement on my service call, but never got it.

1 year ago

Reply from American Home Shield

Hi Roxanne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Maliha

I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity

1 year ago

Reply from American Home Shield

Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Dia

AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.

1 year ago

Reply from American Home Shield

Hi Dia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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C.M

Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00

1 year ago

Reply from American Home Shield

Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Adie

I got excellent and prompt response and service for my air-conditioning

1 year ago

Reply from American Home Shield

Hi Adie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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Paula Haselden

Prompt professional convenient thorough inexpensive peace of mind

1 year ago

Reply from American Home Shield

Hi Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rodney

If you want broken things in your house for 6 months and you have pto to burn to take multiple days off to let the hacks they send into your house then use this service.

1 year ago

Reply from American Home Shield

Hi Rodney, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rufus

VERY HELPFUL FAST AND EFFICIENT AND HELPFUL AND VERY PROFESSIONAL

1 year ago

Reply from American Home Shield

Hi Rufus, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Brendan

While AHS has save me thousands in repairs to my hvac system, I'd have liked my hvac replaced with a new one.

1 year ago

Reply from American Home Shield

Hi Brendan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Jamie

I filed my claim 6 weeks ago and due to back and forth negotiations with the contractor, I am still waiting on parts to be delivered so my air conditioned can be fixed.

1 year ago

Reply from American Home Shield

Hi Jamie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Louis

They do the guesswork of finding a contractor in a very timely manner.

1 year ago

Reply from American Home Shield

Hi Louis, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

American Home Shield Reviews