American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Marco

Service is been great all my service calls have been complet.

1 year ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star_border

Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 year ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Rick Patton

service was fast and professional they showed up the next day

1 year ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Jeff

Quick response, great service. They service people they sent were excellent.

1 year ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Chuckery

Good service, contractor and then got the job done ,will please

1 year ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 year ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 year ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 year ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Penny Storm

Very easy to work with. Never had a problem with any coaim

1 year ago

Reply from American Home Shield

Hi Penny,
Thank you for your feedback!

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Nowall AlSayegh

Prompt with my needs and very helpful when I needed further help

1 year ago

Reply from American Home Shield

Dear Nowall,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Penny

I liked how fast they back to me, and how fast they replaced the washer.

1 year ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Steven

The staff is very professional and knowledgeable concerning the process.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Steven. Thanks so much for leaving a review.

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Trazanna

Friendly staff that are eager to find support for the clients needs.

1 year ago

Reply from American Home Shield

Dear Trazanna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Todd

Our service provider Abe from All Home Appliance was outstanding

1 year ago

Reply from American Home Shield

Dear Todd,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star_border star_border

John

Having trouble getting the water dispenser repaired on the refrigerator. Hopefully by the end of this week.

1 year ago

Reply from American Home Shield

Hi John, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Sherri

I had a claim and everything went very smoothly for me to purchase new washer

1 year ago

Reply from American Home Shield

Dear Sherri,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Sherry Larson

Excellent customer service. You can actually talk to a person and not a robot.

1 year ago

Reply from American Home Shield

Dear Sherry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Charles

They are awesome. Will get you fixed up as soon as possible. Love them!!!

1 year ago

Reply from American Home Shield

Dear Charles, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Kathye

I especially like that I am able to request our preferred service provider

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Kathye. Thanks so much for leaving a review.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Amy

I didn't like going up on my monthly pay with me not knowing ahead of time.

1 year ago

Reply from American Home Shield

Dear Amy, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Ryan

Service has been great, everything is handled in a timely fashion.

1 year ago

Reply from American Home Shield

Dear Ryan, we greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Michelle

Quality technicians, fast response, and always willing to resolve issu.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Artis

Why when we use the service the monthly go up as well. Where is the value in this?

1 year ago

Reply from American Home Shield

Hi Artis, Wow! Thank you so much for the feedback. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star

Rita

Great services for the price. Better than I had expected it to be.

1 year ago

Reply from American Home Shield

Hi Rita, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star_border

CASSANDRA HENRY

If a product is repaird over 4 times which is $100, per repair. AHS needs to replace the item.

1 year ago

Reply from American Home Shield

Hi Cassandra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Roxanne

Took WAY too long to get my refrigerator situation taken care of. I was promised a second $50 reimbursement on my service call, but never got it.

1 year ago

Reply from American Home Shield

Hi Roxanne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

Maliha

I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity

1 year ago

Reply from American Home Shield

Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

Dia

AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.

1 year ago

Reply from American Home Shield

Hi Dia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

C.M

Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00

1 year ago

Reply from American Home Shield

Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star

Adie

I got excellent and prompt response and service for my air-conditioning

1 year ago

Reply from American Home Shield

Hi Adie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star

Paula Haselden

Prompt professional convenient thorough inexpensive peace of mind

1 year ago

Reply from American Home Shield

Hi Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodney

If you want broken things in your house for 6 months and you have pto to burn to take multiple days off to let the hacks they send into your house then use this service.

1 year ago

Reply from American Home Shield

Hi Rodney, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star

Rufus

VERY HELPFUL FAST AND EFFICIENT AND HELPFUL AND VERY PROFESSIONAL

1 year ago

Reply from American Home Shield

Hi Rufus, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

check_circle

Verified Customer

star star star star_border star_border

Brendan

While AHS has save me thousands in repairs to my hvac system, I'd have liked my hvac replaced with a new one.

1 year ago

Reply from American Home Shield

Hi Brendan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamie

I filed my claim 6 weeks ago and due to back and forth negotiations with the contractor, I am still waiting on parts to be delivered so my air conditioned can be fixed.

1 year ago

Reply from American Home Shield

Hi Jamie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star star star star

Louis

They do the guesswork of finding a contractor in a very timely manner.

1 year ago

Reply from American Home Shield

Hi Louis, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star star star star

Paige

I like the timely matter. They get things scheduled for my repair.

1 year ago

Reply from American Home Shield

Dear Paige, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jose

Cumbersome to get service, not enough providers for service, repeated and long calls to get service. Not even close to a good company, far from best.

1 year ago

Reply from American Home Shield

Hi Jose, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

Only 1 star as I couldn’t select ZERO! This company, American Home Shield is scamming American Home Owners by taking money for warranties NOT honored. Cancel them today!

1 year ago

Reply from American Home Shield

Hi Karen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Teresa

AHS has always taken care of our needs no matter how big or small.

1 year ago

Reply from American Home Shield

Hi Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew

Very poor communication. They work very hard to not have to honor their warranty. When the work order goes in, they use the worst contractors who delay for weeks on end.

1 year ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Daira

They don’t ever cover anything and say something like it’s not covered due to maintenance and they are the one s who maintained it but in fact have made it worse for me.

1 year ago

Reply from American Home Shield

Dear Daira, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Eddie

i been dealing with my dishwasher for the last 6 months and its still not working, you guys keep sending techs after techs with no resolution. very bad service

1 year ago

Reply from American Home Shield

Dear Eddie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star star star star_border

Michael Peterson

Sometimes it's several days or over a week to get a technician out to fix problem

1 year ago Edited August 16, 2024

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

check_circle

Verified Customer

star star star star star_border

Steve & Tammy Laack

I like that our large claims have been paid, except one, which cost justified the monthly payments.

1 year ago

Reply from American Home Shield

Dear Steve, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Jacque

Difficult to get a final fix on some items even more difficult to get them to agree to replace if they cannot fix it.

1 year ago

Reply from American Home Shield

Hi Jacque, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Hirshfield

Truly a bunch of con artists and liars that will do anything to get out of payment and also it's basically a yellow pages directory of repair people not at all vetted.

1 year ago

Reply from American Home Shield

Dear Lynn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star star

Paula Hiett

Liked the promptness they handled my claim with. Everything went smoothly

2 years ago

Reply from American Home Shield

Dear Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jordan Woodson Warren, MI

The do an amazing job of dispatching but their follow up is poor. Someone was supposed to contact me months ago about a water heater replacement and no one did

2 years ago

Reply from American Home Shield

Dear Jordan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

American Home Shield Reviews