American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Roz Smith

AHS is responsive to my needs when I have an issue. The customer service is great.

1 year ago

Reply from American Home Shield

Hi Roz,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Halima

Ease of use to schedule a service appt and the vendors have been great.

1 year ago

Reply from American Home Shield

Hi Halima, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Benjamin

Great company and great value, they really stand behind their product

1 year ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is greatly appreciated and we hope you continue to enjoy!

Jan. 28th, 2025

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Verified Customer

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Mona

Explained what what needed and why helpful tips for a new ew garage door owner

1 year ago

Reply from American Home Shield

Hi Mona, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Randy

I reported my loss over three weeks ago and the plumbers that were sent by HSA ordered the wrong part, and still not fixed. HSA offered no support in making this right

1 year ago

Reply from American Home Shield

Hi Randy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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George Dragoi

Very prompt scheduling of repair service with qualified providers

1 year ago

Reply from American Home Shield

Hi George,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Ron

Great expertise was deployed and the problems were promptly repaired.

1 year ago

Reply from American Home Shield

Hi Ron, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Sharon

I could not request the company that was closer to me or the company that was sent the last time.

1 year ago

Reply from American Home Shield

Hi Sharon, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Dimi

Overall the company is good with great coverage, they should consider better quality contractors.

1 year ago

Reply from American Home Shield

Dear Dimi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Sherwood

So far we haven’t had any issues what we needed repaired or replaced

1 year ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Wayne Davis

Easy to file a claim and fast response from service provider

1 year ago

Reply from American Home Shield

Thanks Wayne. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Angelo

easy to arrange for service and no hassle to get appointment

1 year ago

Reply from American Home Shield

Hi Angelo, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Brenda

Like I like it because it gives me the opportunity for my own personal life.

1 year ago

Reply from American Home Shield

Hi Brenda, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Rita Robb

Quick response, fixed the problem and was very knowledgeable and nice.

1 year ago

Reply from American Home Shield

Dear Rita
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Jimmy

Easy to request service online. Technician was friendly and professional.

1 year ago

Reply from American Home Shield

Hi Jimmy, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Charlene

The transaction went well ! The plumber was nice efficient and knowledgeable

1 year ago

Reply from American Home Shield

Hi Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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Johnnathon

My dishwasher isn't working after visit. It ran one cycle and stopped

1 year ago

Reply from American Home Shield

Hi Johnathon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Karol

Very pleased with their custome r service and the ease of placing a claim.

1 year ago

Reply from American Home Shield

Hi Karol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Robert

Good value. Have always responded. Only problem is sometimes it takes a few days to get the help

1 year ago

Reply from American Home Shield

Hi Robert, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Linda

I have as excellent service from AHS! Great customer service!

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Priscilla

I like that I was able to have appointment right away for service

1 year ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Charlie

Everyone was very professional in handling the issue that I had

1 year ago

Reply from American Home Shield

Hi Charlie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Normand Chabot

Good piece of mind, and avoids having to search for a competent contractor to do the repairs.

1 year ago

Reply from American Home Shield

Hi Normand, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Troy

A Home Warranty is good thing to have. Although it seems that there are price increases.

1 year ago

Reply from American Home Shield

HiTroy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Cristina

AHS has been great. I files a claim and they had a tech out the same day.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Jaime

Excellent service! The replacement was done quickly and perfectly!

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Dan Scheffer

Very helpful and excellent services and experience with company

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Teena

I have had some disappointments and some great experiences. I'm having trouble getting an answer on an issue now.

1 year ago

Reply from American Home Shield

HI Teena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Joseph

After 30 years AHS denied replacing my Broken Air Conditioning Unit over a technicality they could exercise . I find this totally Lacking in Good Faith Coverage

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Angela

Well worth the money and peace of mind when something breaks!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Regina

AHS contracts with mediocre vendors. They do not keep appointments and when they do show up, they do shabby work. It's a fight to get reps to escalate concerns.

1 year ago

Reply from American Home Shield

Hi Regina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Rhonda

I like when they fix the furnace however, when the furnace need replaced, they would not pay for the furnace. I had to pay for the furnace.

1 year ago

Reply from American Home Shield

Hi Rhonda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Christina

Great! Love the service and was so nice and worked everything

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jackie

I love the fact that American Home Shield is there when we need them.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Janet

Quick efficient service. Every job done by their contractors was excellent.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mike

I like the fast service and customer service that they provide.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jesse

It was done in a timely manner. I was very happy with my new kitchen faucet.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mitch

The service people that came were good but it took roughly 3 weeks for them to come which is way too long

1 year ago

Reply from American Home Shield

Dear Mitch, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Marco

Service is been great all my service calls have been complet.

1 year ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 year ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rick Patton

service was fast and professional they showed up the next day

1 year ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Jeff

Quick response, great service. They service people they sent were excellent.

1 year ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Chuckery

Good service, contractor and then got the job done ,will please

1 year ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 year ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 year ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 year ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Penny Storm

Very easy to work with. Never had a problem with any coaim

1 year ago

Reply from American Home Shield

Hi Penny,
Thank you for your feedback!

Nov. 6th, 2024

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Verified Customer

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Nowall AlSayegh

Prompt with my needs and very helpful when I needed further help

1 year ago

Reply from American Home Shield

Dear Nowall,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Penny

I liked how fast they back to me, and how fast they replaced the washer.

1 year ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

American Home Shield Reviews