American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Robert

Good value. Have always responded. Only problem is sometimes it takes a few days to get the help

1 year ago

Reply from American Home Shield

Hi Robert, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

check_circle

Verified Customer

star star star star star

Linda

I have as excellent service from AHS! Great customer service!

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

check_circle

Verified Customer

star star star star star

Priscilla

I like that I was able to have appointment right away for service

1 year ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Charlie

Everyone was very professional in handling the issue that I had

1 year ago

Reply from American Home Shield

Hi Charlie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star_border

Normand Chabot

Good piece of mind, and avoids having to search for a competent contractor to do the repairs.

1 year ago

Reply from American Home Shield

Hi Normand, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star_border

Troy

A Home Warranty is good thing to have. Although it seems that there are price increases.

1 year ago

Reply from American Home Shield

HiTroy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Cristina

AHS has been great. I files a claim and they had a tech out the same day.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

check_circle

Verified Customer

star star star star star

Jaime

Excellent service! The replacement was done quickly and perfectly!

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

check_circle

Verified Customer

star star star star star

Dan Scheffer

Very helpful and excellent services and experience with company

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

check_circle

Verified Customer

star star star star_border star_border

Teena

I have had some disappointments and some great experiences. I'm having trouble getting an answer on an issue now.

1 year ago

Reply from American Home Shield

HI Teena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph

After 30 years AHS denied replacing my Broken Air Conditioning Unit over a technicality they could exercise . I find this totally Lacking in Good Faith Coverage

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Angela

Well worth the money and peace of mind when something breaks!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina

AHS contracts with mediocre vendors. They do not keep appointments and when they do show up, they do shabby work. It's a fight to get reps to escalate concerns.

1 year ago

Reply from American Home Shield

Hi Regina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Rhonda

I like when they fix the furnace however, when the furnace need replaced, they would not pay for the furnace. I had to pay for the furnace.

1 year ago

Reply from American Home Shield

Hi Rhonda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Christina

Great! Love the service and was so nice and worked everything

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Jackie

I love the fact that American Home Shield is there when we need them.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Janet

Quick efficient service. Every job done by their contractors was excellent.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Mike

I like the fast service and customer service that they provide.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Jesse

It was done in a timely manner. I was very happy with my new kitchen faucet.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star_border star_border

Mitch

The service people that came were good but it took roughly 3 weeks for them to come which is way too long

1 year ago

Reply from American Home Shield

Dear Mitch, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

check_circle

Verified Customer

star star star star star

Marco

Service is been great all my service calls have been complet.

1 year ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star_border

Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 year ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Rick Patton

service was fast and professional they showed up the next day

1 year ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Jeff

Quick response, great service. They service people they sent were excellent.

1 year ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Chuckery

Good service, contractor and then got the job done ,will please

1 year ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 year ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 year ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 year ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Penny Storm

Very easy to work with. Never had a problem with any coaim

1 year ago

Reply from American Home Shield

Hi Penny,
Thank you for your feedback!

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Nowall AlSayegh

Prompt with my needs and very helpful when I needed further help

1 year ago

Reply from American Home Shield

Dear Nowall,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

check_circle

Verified Customer

star star star star star

Penny

I liked how fast they back to me, and how fast they replaced the washer.

1 year ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Steven

The staff is very professional and knowledgeable concerning the process.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Steven. Thanks so much for leaving a review.

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Trazanna

Friendly staff that are eager to find support for the clients needs.

1 year ago

Reply from American Home Shield

Dear Trazanna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Todd

Our service provider Abe from All Home Appliance was outstanding

1 year ago

Reply from American Home Shield

Dear Todd,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star_border star_border

John

Having trouble getting the water dispenser repaired on the refrigerator. Hopefully by the end of this week.

1 year ago

Reply from American Home Shield

Hi John, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Sherri

I had a claim and everything went very smoothly for me to purchase new washer

1 year ago

Reply from American Home Shield

Dear Sherri,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Sherry Larson

Excellent customer service. You can actually talk to a person and not a robot.

1 year ago

Reply from American Home Shield

Dear Sherry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Charles

They are awesome. Will get you fixed up as soon as possible. Love them!!!

1 year ago

Reply from American Home Shield

Dear Charles, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Kathye

I especially like that I am able to request our preferred service provider

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Kathye. Thanks so much for leaving a review.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Amy

I didn't like going up on my monthly pay with me not knowing ahead of time.

1 year ago

Reply from American Home Shield

Dear Amy, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Ryan

Service has been great, everything is handled in a timely fashion.

1 year ago

Reply from American Home Shield

Dear Ryan, we greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Michelle

Quality technicians, fast response, and always willing to resolve issu.

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Artis

Why when we use the service the monthly go up as well. Where is the value in this?

1 year ago

Reply from American Home Shield

Hi Artis, Wow! Thank you so much for the feedback. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star

Rita

Great services for the price. Better than I had expected it to be.

1 year ago

Reply from American Home Shield

Hi Rita, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star_border

CASSANDRA HENRY

If a product is repaird over 4 times which is $100, per repair. AHS needs to replace the item.

1 year ago

Reply from American Home Shield

Hi Cassandra, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Roxanne

Took WAY too long to get my refrigerator situation taken care of. I was promised a second $50 reimbursement on my service call, but never got it.

1 year ago

Reply from American Home Shield

Hi Roxanne, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

Maliha

I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity

1 year ago

Reply from American Home Shield

Hi Maliha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

Dia

AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.

1 year ago

Reply from American Home Shield

Hi Dia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star_border star_border

C.M

Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00

1 year ago

Reply from American Home Shield

Hi C.M., I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

American Home Shield Reviews