American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Carievic

American Home Shield has been good so far

10 months ago

Reply from American Home Shield

Dear Carievic,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Joane

Most are professional and provide great service

10 months ago

Reply from American Home Shield

Dear Joane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Edward

Great and professional service- would highly recommend!

10 months ago

Reply from American Home Shield

Hi Edward,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Noel

Quick service by professionals with top knowledge

10 months ago

Reply from American Home Shield

Dear Noel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Mark

Always get to any problems I have !!! Thanks

10 months ago

Reply from American Home Shield

Hi Mark, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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A Jennings

10 months ago

Reply from American Home Shield

Hi A Jennings, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Elouisa

they haven't fail me yet uses professional to do the job

10 months ago

Reply from American Home Shield

Hi Elouisa, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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william beall

customer service rep was good and the company that did the work was good also.

10 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Larry

10 months ago

Reply from American Home Shield

Hi Larry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Robert

Great customer service and professional technical

10 months ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Becky

Very easy to get service. Great communication.

10 months ago

Reply from American Home Shield

Hi Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Bruce Love

Furnace replacement took 3 weeks during very cold weather

10 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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EF

Easy to deal with, although contractor assignment can take a little time.

10 months ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Yan

The installers damaged a spot in my baseboard as they dropped a chair in the kitchen hitting the baseboard

10 months ago

Reply from American Home Shield

Hi Yan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Sharon

Courteous, helpful, pleasant service men.

10 months ago

Reply from American Home Shield

Hi Sharon,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Verified Customer

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Cheryl

Saving money on my repairs. I call, pay and they come and fix the problem.

10 months ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Farnoush

Quick response, Good contractors, High rate of approval

10 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Ken

I have had only positive experiences with AHS

10 months ago

Reply from American Home Shield

Hi Ken,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Vaughn

Very easy to file a claim and great response time.

10 months ago

Reply from American Home Shield

Dear Vaughn,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Latoya

10 months ago

Reply from American Home Shield

Hi Latoya, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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ShirleyEvbuoma

I like the prompt response when I file a claiml

10 months ago

Reply from American Home Shield

Hi Shirley, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Allen Kinnard

AHS has always been there for us when we needed them.

10 months ago

Reply from American Home Shield

Dear Allen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Catherin

Very fast service. You get what u pay for

10 months ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Bonnie

They came within 4 hours when I had a leak in my upstairs bathroom.

10 months ago

Reply from American Home Shield

Hi Bonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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Betty

everything was great and accomplished job fixed

10 months ago

Reply from American Home Shield

Dear Betty,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Steven

Excellent Customer Service 👍👍👍 Quick Service

10 months ago

Reply from American Home Shield

Hi Steven, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Stephanie

Great coverage and service company was competent and kind.

10 months ago

Reply from American Home Shield

Hi Stephanie, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Phillis

The price keeps going up and you pay for service in advance that has not been performed.

10 months ago

Reply from American Home Shield

Hi Phillis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

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Verified Customer

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Patricia

speed of service. Server was polite and respectful.

11 months ago

Reply from American Home Shield

Hi Patricia We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Verified Customer

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Julia

Service and quality from AHS and Contractors

11 months ago

Reply from American Home Shield

Hi Julia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 24th, 2024

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Verified Customer

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Cheryl

The service rep rectified my problem quickly.

11 months ago

Reply from American Home Shield

Hi Cheryl, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Thomas

Always there to help me when needed. Thank You Mrs. Lorna G

11 months ago

Reply from American Home Shield

Hi Thomas, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

1 month ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Charlie

Everyone was very professional in handling the issue that I had

1 year ago

Reply from American Home Shield

Hi Charlie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Normand Chabot

Good piece of mind, and avoids having to search for a competent contractor to do the repairs.

1 year ago

Reply from American Home Shield

Hi Normand, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Troy

A Home Warranty is good thing to have. Although it seems that there are price increases.

1 year ago

Reply from American Home Shield

HiTroy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Cristina

AHS has been great. I files a claim and they had a tech out the same day.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Jaime

Excellent service! The replacement was done quickly and perfectly!

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Dan Scheffer

Very helpful and excellent services and experience with company

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Teena

I have had some disappointments and some great experiences. I'm having trouble getting an answer on an issue now.

1 year ago

Reply from American Home Shield

HI Teena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Joseph

After 30 years AHS denied replacing my Broken Air Conditioning Unit over a technicality they could exercise . I find this totally Lacking in Good Faith Coverage

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Angela

Well worth the money and peace of mind when something breaks!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Regina

AHS contracts with mediocre vendors. They do not keep appointments and when they do show up, they do shabby work. It's a fight to get reps to escalate concerns.

1 year ago

Reply from American Home Shield

Hi Regina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Rhonda

I like when they fix the furnace however, when the furnace need replaced, they would not pay for the furnace. I had to pay for the furnace.

1 year ago

Reply from American Home Shield

Hi Rhonda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Christina

Great! Love the service and was so nice and worked everything

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jackie

I love the fact that American Home Shield is there when we need them.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Janet

Quick efficient service. Every job done by their contractors was excellent.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mike

I like the fast service and customer service that they provide.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jesse

It was done in a timely manner. I was very happy with my new kitchen faucet.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Mitch

The service people that came were good but it took roughly 3 weeks for them to come which is way too long

1 year ago

Reply from American Home Shield

Dear Mitch, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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