American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Paul

AHS has been nothing but excellent in stress-free business and service.

1 year ago

Reply from American Home Shield

Paul, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Alfredo

Great company prompt response, the professionalism was amazing

1 year ago

Reply from American Home Shield

Alfredo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Heather Ramsey Sparks, NV

I like the service is quick but it is not completed and I would like feedback

1 year ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Please contact us at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Linda Harker Heights, TX

They have always taken care of our needs as soon as possible.

1 year ago

Reply from American Home Shield

Linda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Debra

Very convenient and professional. Service people were great!

1 year ago

Reply from American Home Shield

Dear Debra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Ray Morgan Pine Bluff, AR

I like the way AHS handles business and their professionalism

1 year ago

Reply from American Home Shield

Ray, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Virgina

The service person who repaired our refrigerator and ice maker was great!

1 year ago

Reply from American Home Shield

Dear Virginia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Bennie Evans Beaumont, TX

The service worker was punctual. Customer service was great

1 year ago Edited July 19, 2023

Reply from American Home Shield

Bennie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Adrienne Bell Pearland, TX

Like the quickness of service and the vendor that was chosen.

1 year ago

Reply from American Home Shield

Dear Adrienne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Terrence

The service member who came to our home was excellent knowledgeable and kind.

1 year ago

Reply from American Home Shield

Terrance, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Dee Smith

Fast and reliable service with excellent communication through the process

1 year ago

Reply from American Home Shield

Dee Smith, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Vernon Baker Austin, TX

Responsive and consistent service to solve maintenance problems

1 year ago

Reply from American Home Shield

Hi Vernon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

Mark & Roberta Cooper Altamonte Springs, FL

1 year ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Cecilia Richmond, VA

The plumbers were right on time when they called to set up my appointment and in a timely manner.

1 year ago

Reply from American Home Shield

Dear Cecilia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Michael Leverett Albertville, AL

It's a good company and they are really helpful.... They to process easy!

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Teddy Chen Martinez, CA

I can always put my service request without any problem and got their responses in a timely manner.

1 year ago Edited July 19, 2023

Reply from American Home Shield

Teddy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Terry

AHS has been awesome every time ive had to file a service claim

1 year ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Timothy Griffin Bradenton, FL

Got us a service technician out to get our AC working on a very hot Sunday.

1 year ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

carmen mclilly Leavenworth, KS

The helpfulness and the professionalism of the telephone operators.

1 year ago

Reply from American Home Shield

Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Brady Boggs Atlanta, GA

There are too many exclusions in the contract. I've had to pay thousands out of pocket on a couple of repairs.

1 year ago

Reply from American Home Shield

Brady, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Houston, TX

Over priced, constantly tries to get out of paying for parts or appliances, phone center staffed with people who struggle with English, doesn't cover freon,

1 year ago

Reply from American Home Shield

Eric, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Edna Smith

The service received from technician Sherimane. He was very professional and courteous.

1 year ago

Reply from American Home Shield

Edna, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Barbara Portsmouth, VA

problem was discovered with my dishwasher and replaced with a new one.

1 year ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Cassandra Ward

Fast response time. Most things are fixed and repaired in a timely manner

1 year ago

Reply from American Home Shield

Cassandra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mary Mechanicsville, MD

AHS has changed. You have to go through too many channels to get information on the status of your repair service.

1 year ago

Reply from American Home Shield

Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Christopher Quinn Cassville, NJ

Service was scheduled quickly. The quickly approved the repair/replacement.

1 year ago

Reply from American Home Shield

Christopher, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

erika cain Tampa, FL

I have used the service only once since I purchased the policy and so far so good

1 year ago

Reply from American Home Shield

Erika, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Juan Blanco Palm Beach, FL

Easy to use, great service, professional and pre-screened contractors.

1 year ago

Reply from American Home Shield

Juan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Barbara Rocklin, CA

Great job on sending someone out to my home for my refrigerator repair

1 year ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Kenneth Bloomingdale, IL

I thought the item was to be 100% covered not just over 50%. The service was great.

1 year ago

Reply from American Home Shield

Kenneth, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Jennifer Lake Mary, FL

Timely response from contractor, good work, polite, and fast!

1 year ago

Reply from American Home Shield

Dear Jennifer, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Bobby Plano, TX

Good response time. Professional contractor. Repaired quickly.

1 year ago Edited July 5, 2023

Reply from American Home Shield

Dear Bobby, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Marshall Carruthers Melbourne, VIC

Very willing to work with you and make sure everything goes well

1 year ago

Reply from American Home Shield

Marshall, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Bonnie Jordan

The plumbing company they sent to repair my bathroom tub and shower were not good at all and I could not get a refund for the terrible work they did.

1 year ago

Reply from American Home Shield

Dear Bonnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Brady Flores Humble, TX

Quick response to request. Good communication throughout service process.

1 year ago

Reply from American Home Shield

Brandy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Christina TX

The service for my AC was quick and once call resolution. Very pleased.

1 year ago

Reply from American Home Shield

Christina, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

1 year ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

1 year ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

1 year ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

1 year ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

1 year ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

1 year ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

James Columbia, SC

great customer service and ahs does exactly what they promise

1 year ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Joachim Santa Fe, NM

I liked the quick response and the professionalism of the repair technician.

1 year ago

Reply from American Home Shield

Hi Joachim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Valerie Columbia, MD

Mario was not only knowledgable but explained what and why he was doing it!!!!

1 year ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

DAVID MCCANN Gary, IN

GREAT VALUE! GREAT SERVICE! TIMELY RESPONSE ON THE SERVICE TIME!

1 year ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Tom Amarillo, TX

Great way to be able to fix something and good for if you are on a budget

1 year ago

Reply from American Home Shield

Dear Tom, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

AHS customer Upper Marlboro, MD

Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.

1 year ago

Reply from American Home Shield

Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Joan Columbia, MO

Service call was quickly made. Service provider was very efficient.

1 year ago

Reply from American Home Shield

Joan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Naomi Russell Columbus, GA

Excellent and super fast service . Super fast response time.

1 year ago

Reply from American Home Shield

Dear Naomi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

American Home Shield Reviews