American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Charolette Independence, MO

It is very difficult to communicate with you or the service representative before service.

1 year ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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David Las Vegas, NV

The prompt and complete service. Repair was done without any complications.

1 year ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Stephanie Whigham, GA

Responded and resolved my service call with great customer service.

1 year ago

Reply from American Home Shield

Stephanie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Tim LaPlante Fredericksburg, VA

Rapid response time and they coordinated with top companies near me

1 year ago

Reply from American Home Shield

Dear Tim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Isadore GA

Great service. Enjoyed having my repairs done with minimal issues.

1 year ago

Reply from American Home Shield

Dear Isadore, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Robert Richardson Zionsville, IN

Overall the service was really good. The technician is usually knowledgeable and professional.

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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RM Houston, TX

Quick assistance, convenient reporting of problems, overall good policy to have

1 year ago

Reply from American Home Shield

Dar RM, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Andrew Gros Prairieville, LA

Service company called in a very timely order to address my service call.

1 year ago

Reply from American Home Shield

Andrew, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Mila Hiles Hermitage, PA

The customer service rep was very professional and helpful and was able to assist me with my needs.

1 year ago

Reply from American Home Shield

Mila, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David E Glenn, Sr. St Louis, MO

The service was great it took a while to get the part it’s working great

1 year ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David Workman Charleston, WV

They have been responsive to my claims in a quick and effecient manner.

1 year ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Fred Saint Paul, MN

Thje system is very easy to use and the customer support is great

1 year ago

Reply from American Home Shield

Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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GARY JONES Birmingham, AL

The service man very helpful and knowledgeable about my situation,

1 year ago

Reply from American Home Shield

Gary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Tim Atlanta, GA

Completely to HARD to talk with someone from the USA !!! Don't feel the customer services is on my side when talking with them. NOT technical enough.

1 year ago

Reply from American Home Shield

Dear Tim, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Gabriel Duque Gilbert, AZ

the experience, kindness and professionalism of technician Chis.

1 year ago

Reply from American Home Shield

Gabriel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Keith Jordan Albuquerque, NM

Great company, great service. They got me back up and running.

1 year ago Edited October 4, 2023

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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An Orlando, FL

American Home Shield provides great coverage and saves me money!

1 year ago

Reply from American Home Shield

Dear An, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Regina Baltimore, MD

Very easy to use. Very easy to schedule and people weee professional.

1 year ago

Reply from American Home Shield

Dear Regina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Cathlean Mount Juliet, TN

Very quick and professional service knowledgeable repair staff

1 year ago

Reply from American Home Shield

Dear Cathlean, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Christie

I like the idea of the service. The increase in prices plus having to pay a service fee is overwhelming on any budget.

1 year ago

Reply from American Home Shield

Dear Christie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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John Rosso Bakersfield, CA

Great service, fast response time! Highly recommend American Home Shield!

1 year ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Diane Landry Hemet, CA

Having them there when we need them. They are always polite and professional.

1 year ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Nikki Console Woodway, TX

AHS makes it easy to file a claim. Their representatives are helpful and nice.

1 year ago

Reply from American Home Shield

Nikki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Jacquelyn Canton, OH

Fast, efficient service. Repaired the appliance with quality workmanship.

1 year ago

Reply from American Home Shield

Dear Jacquelyn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Anne Colborn

I received a replacement appliance when my old one could not be repaired.

1 year ago

Reply from American Home Shield

Anne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Joseph Kennett Square, PA

I really liked the prompt response and explanation of the services provided

1 year ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 7th, 2023

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Verified Customer

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Graham Phoenix, AZ

Customer service was very helpful to get my refrigerator fixed

1 year ago

Reply from American Home Shield

Graham, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Daryl Braden

I like the fast response time and the willingness to resolve my issues

1 year ago

Reply from American Home Shield

Dear Daryl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Anastasios Barakos Barrington, RI

William and Harris was excellent. Highly recommended if you need HVAC work done

1 year ago

Reply from American Home Shield

Anastasios, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Pat Kansas City, MO

I didn’t like the run around trying to get a person to follow up to repair.

1 year ago

Reply from American Home Shield

Pat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Larry Buda, TX

SO FAR IT'S TAKEN OVER 8 WEEKS TO FIX MY ICE MAKER AND IT'S NOT FINISHED YET. AND THIS WAS MY FIRST CLAIM.

1 year ago

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Edward Saint Joseph, MO

Quick response after filing a claim. Quality repair Companies who did repairs.

1 year ago

Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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G P

Not fast enough when I have no central air 5 nights so far. Also can't understand people who answer the phone

1 year ago

Reply from American Home Shield

Dear GP, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Siraji Sacramento, CA

Service is good sometimes times take too long to be done as expected

1 year ago

Reply from American Home Shield

Siraji, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Frances Indianapolis, IN

Refused my repair. No one to speak to. I complained when it was denied and then later I complained again and was told I waited too long. Awful customer service.

1 year ago

Reply from American Home Shield

Frances, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

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Verified Customer

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Elvita Joliet, IL

I like the idea of knowing all I need to do is file a claim .

1 year ago

Reply from American Home Shield

Dear Elvita, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Wesley Los Angeles, CA

Rapid response and excellent customer service and communications.

1 year ago

Reply from American Home Shield

Wesley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 18th, 2023

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Verified Customer

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Mr Powell Turlock, CA

Cost savings is tremendous. The peace of mind is also well worth the cost.

1 year ago

Reply from American Home Shield

Mr. Powell, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Breton Temecula, CA

AHS is only as good as their contractors and they now have a great company in ALUS.

1 year ago

Reply from American Home Shield

Breton, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Lawrence Lilburn, GA

Prompt response. Fixed the problem. Explained things as he went along.

1 year ago

Reply from American Home Shield

Dear Lawrence, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Juan Frisco, TX

They respond on a timely manner and take care of the problem.

1 year ago

Reply from American Home Shield

Dear Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Julie Drouant FL

The service was good, but took longer than expected to actually book the appointment.,

1 year ago

Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Howard Sardis Lake Saint Louis, MO

Prompt and fast service. Also, the right service company was found for the task.

1 year ago

Reply from American Home Shield

Howard, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Danielle Taylor, MI

Very fast I appreciated that Nice person who fixed the garage

1 year ago

Reply from American Home Shield

Danielle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jam 102 St Louis, MO

Great Service to have for home. Having this home warranty saves money for sure.

1 year ago

Reply from American Home Shield

Jam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Pablo bassabe Ocala, FL

So far two positive experiences with their handling of my problem

1 year ago

Reply from American Home Shield

Dear Pablo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Derrick Bryant Cincinnati, OH

AHS Provides great customer service very fair prices. Great coverage plans.

1 year ago

Reply from American Home Shield

Derrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Chuck Hazlett Ocean Isle Beach, NC

I like the service. However, I do not like the process used to find vendors fir service.

1 year ago

Reply from American Home Shield

Chuck, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Eric Butler-Roberts Downingtown, PA

Like the company’s responsive to request. Could be a bit more flexible in coverage options

1 year ago

Reply from American Home Shield

Eric, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Karen Sun City, AZ

Placing a request for service is fast! Their response is immediate

1 year ago

Reply from American Home Shield

Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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