American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Rosie Ewing Houston, TX

There are many hidden conditions to gain services. They make it appear that all you have to do is pay the cost of the policy and the service fee when to file a claim and everything will be repaired or replaced by American Home Shield. That is not true. They do not fix plumbing problems that occur behind d the wall. Nor do they replace dishwashers that can be patched in order to have you call later and create another service call and change.

4 years ago

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Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

4 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

4 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

4 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

4 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Heard about American Home Shield while watching This Old House, I gave them a call to talk about pricing and details about submitting claims when needed they answered all my questions

4 years ago Edited July 6, 2022

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

4 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

4 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

7 years ago

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Eziwhuo Gift

4 months ago

Reply from American Home Shield

Hello Eziwhuo,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. We are glad to know that you happy with the service with AHS. We appreciate your business.

Best regards,
Timari H.
American home shield

Jan. 14th, 2026

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mayvris Santo

I like how American home shield runs their business no hiding fees or anything

4 months ago

Reply from American Home Shield

Hello Mayvris,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. We are glad to know that you like the way AHS does business. We appreciate your business.

Best regards,
Timari H.
American home shield

Jan. 14th, 2026

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Verified Customer

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Aexchange

Very happy with coverage, response and price

9 months ago

Reply from American Home Shield

Hello Aexchange,
Thank you for reaching out to us. We appreciate you taking the time to let us know you are have with you coverage, AHS responses and the price you are paying. AHS strive to make our members happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Cassandra

I like the plan, just not the service call being extra .

9 months ago

Reply from American Home Shield

Hello Cassandra, Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strives to be the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 22nd, 2025

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Verified Customer

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Teresa

The service technician was very helpful and informative.

10 months ago

Reply from American Home Shield

Hello Theresa,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. We are glad the AHS technician was helpful and informative. AHS does their best in providing the best technicians for their members. please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 8th, 2025

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Verified Customer

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Edna

After 3 attempt my oven appliance was fixed. I will recommend AHS. AHS did redeemed themselves

1 year ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

Great service. Knowledgeable people. They seem to really try and help me

1 year ago

Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Jimmie

I love how quickly they serviced my applicant and resolve the issue

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Melanie

The process is easy and I was kept updated on each step. Resolution was fair.

1 year ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 27th, 2025

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Verified Customer

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Mary

Great Plan and the professional that AHS partner with is great,

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

The service from AHS and Appliance Connection was excellent.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Veedra

prompt always right on time. Would recommend to any home owner.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Gidget

They were quick and efficient to answer my claim once filed.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 18th, 2025

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Verified Customer

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Denise

Quick, as possible, service. Techs are always personable and professional

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Mia

Service is quick and easy. Less stress on me when there’s an issue at home

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Jeannie

Easy to make appointment. Repair person was on time and efficient.

1 year ago

Reply from American Home Shield

Dear Jeannie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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DLG

Like convenience. Dislike poor communication and refusal of customer service to listen to our concerns about their chosen contractor

1 year ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Roz Smith

AHS is responsive to my needs when I have an issue. The customer service is great.

1 year ago

Reply from American Home Shield

Hi Roz,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Halima

Ease of use to schedule a service appt and the vendors have been great.

1 year ago

Reply from American Home Shield

Hi Halima, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Benjamin

Great company and great value, they really stand behind their product

1 year ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is greatly appreciated and we hope you continue to enjoy!

Jan. 28th, 2025

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Verified Customer

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Mona

Explained what what needed and why helpful tips for a new ew garage door owner

1 year ago

Reply from American Home Shield

Hi Mona, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Randy

I reported my loss over three weeks ago and the plumbers that were sent by HSA ordered the wrong part, and still not fixed. HSA offered no support in making this right

1 year ago

Reply from American Home Shield

Hi Randy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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George Dragoi

Very prompt scheduling of repair service with qualified providers

1 year ago

Reply from American Home Shield

Hi George,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Ron

Great expertise was deployed and the problems were promptly repaired.

1 year ago

Reply from American Home Shield

Hi Ron, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Sharon

I could not request the company that was closer to me or the company that was sent the last time.

1 year ago

Reply from American Home Shield

Hi Sharon, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Dimi

Overall the company is good with great coverage, they should consider better quality contractors.

1 year ago

Reply from American Home Shield

Dear Dimi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Sherwood

So far we haven’t had any issues what we needed repaired or replaced

1 year ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Wayne Davis

Easy to file a claim and fast response from service provider

1 year ago

Reply from American Home Shield

Thanks Wayne. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Angelo

easy to arrange for service and no hassle to get appointment

1 year ago

Reply from American Home Shield

Hi Angelo, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Brenda

Like I like it because it gives me the opportunity for my own personal life.

1 year ago

Reply from American Home Shield

Hi Brenda, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Rita Robb

Quick response, fixed the problem and was very knowledgeable and nice.

1 year ago

Reply from American Home Shield

Dear Rita
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Jimmy

Easy to request service online. Technician was friendly and professional.

1 year ago

Reply from American Home Shield

Hi Jimmy, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Charlene

The transaction went well ! The plumber was nice efficient and knowledgeable

1 year ago

Reply from American Home Shield

Hi Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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Johnnathon

My dishwasher isn't working after visit. It ran one cycle and stopped

1 year ago

Reply from American Home Shield

Hi Johnathon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Karol

Very pleased with their custome r service and the ease of placing a claim.

1 year ago

Reply from American Home Shield

Hi Karol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Robert

Good value. Have always responded. Only problem is sometimes it takes a few days to get the help

1 year ago

Reply from American Home Shield

Hi Robert, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Linda

I have as excellent service from AHS! Great customer service!

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Priscilla

I like that I was able to have appointment right away for service

1 year ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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