American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Renee

Professional, polite, knowledgeable and resolved my issue.

10 months ago

Reply from American Home Shield

Hello Renee,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 18th, 2025

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Verified Customer

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Carlene Leonard Payne

Quickness of response to set up tech for repairs.

10 months ago

Reply from American Home Shield

Hello Carlene Leonard Payne,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Donabel

They soo awesome and nice .They do there job good

10 months ago

Reply from American Home Shield

Hello Donabel,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,
Timari H.
American home shield

Sep. 11th, 2025

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Verified Customer

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Aexchange

Very happy with coverage, response and price

11 months ago

Reply from American Home Shield

Hello Aexchange,
Thank you for reaching out to us. We appreciate you taking the time to let us know you are have with you coverage, AHS responses and the price you are paying. AHS strive to make our members happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Ted Smith

They look after your needs and take care of your warranties great company

1 year ago

Reply from American Home Shield

Hello Ted Smith, We appreciate you taking the time to let us know about the your AHS experience. We are glad you are apart of AHS. AHS does its best to provide great service to our member. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Eric

Repair person that was sent out did not fix the problem with the AC unit. Now I will have to schedule and pay for another visit to get him to fix it properly!

1 year ago

Reply from American Home Shield

Hello Eric,
Thank you for contacting us regarding the repair of your AC unit not being completed. We understand you created another work order to fix the AC unit. if you are still having issues after that visit please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Jun. 30th, 2025

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Verified Customer

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Mark

When they provide cover the people they send get stuff fixed. But…denies coverage for issues a new homeowner could not have known about.

1 year ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out and letting us know about your experience. If you are still needing assistance on claim please contact American home shield customer service line at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Edna

After 3 attempt my oven appliance was fixed. I will recommend AHS. AHS did redeemed themselves

1 year ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

Great service. Knowledgeable people. They seem to really try and help me

1 year ago

Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Jimmie

I love how quickly they serviced my applicant and resolve the issue

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Melanie

The process is easy and I was kept updated on each step. Resolution was fair.

1 year ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 27th, 2025

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Verified Customer

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Mary

Great Plan and the professional that AHS partner with is great,

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Richard

The service from AHS and Appliance Connection was excellent.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Veedra

prompt always right on time. Would recommend to any home owner.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Gidget

They were quick and efficient to answer my claim once filed.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 18th, 2025

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Verified Customer

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Denise

Quick, as possible, service. Techs are always personable and professional

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Mia

Service is quick and easy. Less stress on me when there’s an issue at home

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Jeannie

Easy to make appointment. Repair person was on time and efficient.

1 year ago

Reply from American Home Shield

Dear Jeannie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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DLG

Like convenience. Dislike poor communication and refusal of customer service to listen to our concerns about their chosen contractor

1 year ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Roz Smith

AHS is responsive to my needs when I have an issue. The customer service is great.

1 year ago

Reply from American Home Shield

Hi Roz,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Halima

Ease of use to schedule a service appt and the vendors have been great.

1 year ago

Reply from American Home Shield

Hi Halima, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Benjamin

Great company and great value, they really stand behind their product

1 year ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is greatly appreciated and we hope you continue to enjoy!

Jan. 28th, 2025

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Verified Customer

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Mona

Explained what what needed and why helpful tips for a new ew garage door owner

1 year ago

Reply from American Home Shield

Hi Mona, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Randy

I reported my loss over three weeks ago and the plumbers that were sent by HSA ordered the wrong part, and still not fixed. HSA offered no support in making this right

1 year ago

Reply from American Home Shield

Hi Randy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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George Dragoi

Very prompt scheduling of repair service with qualified providers

1 year ago

Reply from American Home Shield

Hi George,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Ron

Great expertise was deployed and the problems were promptly repaired.

1 year ago

Reply from American Home Shield

Hi Ron, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Sharon

I could not request the company that was closer to me or the company that was sent the last time.

1 year ago

Reply from American Home Shield

Hi Sharon, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

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Verified Customer

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Dimi

Overall the company is good with great coverage, they should consider better quality contractors.

1 year ago

Reply from American Home Shield

Dear Dimi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Sherwood

So far we haven’t had any issues what we needed repaired or replaced

1 year ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Wayne Davis

Easy to file a claim and fast response from service provider

1 year ago

Reply from American Home Shield

Thanks Wayne. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Angelo

easy to arrange for service and no hassle to get appointment

1 year ago

Reply from American Home Shield

Hi Angelo, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Brenda

Like I like it because it gives me the opportunity for my own personal life.

1 year ago

Reply from American Home Shield

Hi Brenda, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

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Verified Customer

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Rita Robb

Quick response, fixed the problem and was very knowledgeable and nice.

1 year ago

Reply from American Home Shield

Dear Rita
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Jimmy

Easy to request service online. Technician was friendly and professional.

1 year ago

Reply from American Home Shield

Hi Jimmy, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Charlene

The transaction went well ! The plumber was nice efficient and knowledgeable

1 year ago

Reply from American Home Shield

Hi Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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Johnnathon

My dishwasher isn't working after visit. It ran one cycle and stopped

1 year ago

Reply from American Home Shield

Hi Johnathon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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Verified Customer

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Karol

Very pleased with their custome r service and the ease of placing a claim.

1 year ago

Reply from American Home Shield

Hi Karol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Robert

Good value. Have always responded. Only problem is sometimes it takes a few days to get the help

1 year ago

Reply from American Home Shield

Hi Robert, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Linda

I have as excellent service from AHS! Great customer service!

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Priscilla

I like that I was able to have appointment right away for service

1 year ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Charlie

Everyone was very professional in handling the issue that I had

1 year ago

Reply from American Home Shield

Hi Charlie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Normand Chabot

Good piece of mind, and avoids having to search for a competent contractor to do the repairs.

1 year ago

Reply from American Home Shield

Hi Normand, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Troy

A Home Warranty is good thing to have. Although it seems that there are price increases.

1 year ago

Reply from American Home Shield

HiTroy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Cristina

AHS has been great. I files a claim and they had a tech out the same day.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Jaime

Excellent service! The replacement was done quickly and perfectly!

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Dan Scheffer

Very helpful and excellent services and experience with company

1 year ago

Reply from American Home Shield

Hi Dan, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Teena

I have had some disappointments and some great experiences. I'm having trouble getting an answer on an issue now.

1 year ago

Reply from American Home Shield

HI Teena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Joseph

After 30 years AHS denied replacing my Broken Air Conditioning Unit over a technicality they could exercise . I find this totally Lacking in Good Faith Coverage

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Angela

Well worth the money and peace of mind when something breaks!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Regina

AHS contracts with mediocre vendors. They do not keep appointments and when they do show up, they do shabby work. It's a fight to get reps to escalate concerns.

1 year ago

Reply from American Home Shield

Hi Regina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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