American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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James Monument, CO

The ease to make appointments. The high value for low cost.

1 year ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Fresno, CA

The entire experience from calling for an appointment to the received repair.

1 year ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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reggie diamond Rancho Cucamonga, CA

They take too long to approve the claims. The customer could be days or week’s inconvenienced while claim is being approved

1 year ago

Reply from American Home Shield

Dear Reggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Jason Houston, TX

I feel that we are saving money, and gives us piece of mind.

1 year ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Michael Rudd La Grange, GA

Can understand customer service reps. My condenser unit broke and needed to be replaced my out of pocket expense is $ 960.00

1 year ago

Reply from American Home Shield

Dear Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 21st, 2023

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Verified Customer

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Thomas

This company is very hard to work with. So many phone calls. So many emails. When it comes for them to pay they come up with another excuse. I will never renew my policy.

1 year ago

Reply from American Home Shield

Dear Thomas, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 21st, 2023

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Verified Customer

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Sophia Zion, IL

Brad & Brie we’re fantastic They were informed & easy to talk to.

1 year ago

Reply from American Home Shield

Dear Sophia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Salvador Alcaraz Crosby, TX

The timeliness, professionalism, and courtesy shown was amazing.

1 year ago

Reply from American Home Shield

Dear Salvador, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lawrence Brooks Vacaville, CA

The latest technician Joe, the electrician, was very thorough and quick.

1 year ago Edited June 29, 2023

Reply from American Home Shield

Dear Lawrence, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Jim Stumbaugh Jr Hermitage, TN

depends on area contractors, have had quick responses and not so quick. AHS customer service suboptimal

1 year ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Renee' P Beverly Hills, FL

Outstanding company. They are truly honorable and very helpful

1 year ago

Reply from American Home Shield

Dear Renee, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Suzanne Cincinnati, OH

Robert was very professional and explained everything to us !

1 year ago

Reply from American Home Shield

Suzanne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Steven Peru, IL

Great service, very fas, the contractor had my HVAC system up in no time.

1 year ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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William Delaware, OH

Very responsive to our needs. Quick to answer service requests

1 year ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Claretha Bradshaw NC

Great experience and expectations. Excellent customer service

1 year ago

Reply from American Home Shield

Dear Claretha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lorei Lewis Green Valley, AZ

The technicians are knowledgeable and go straight to the problem and fix it.

1 year ago

Reply from American Home Shield

Dear Lorei, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Maria Simpsonville, SC

When requested a service they were prompt to send someone out.

1 year ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Denise LaPare Tucson, AZ

Always very easy and fast. I like scheduling service on line.

1 year ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gary Turlock, CA

Efficient service both by AHS and Ace’s garage door company.

1 year ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mitch Dallas, TX

Pay your copays they take care of everything they've been unbelievable

1 year ago

Reply from American Home Shield

Mitch, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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patrick Sack

It easy and I don't have to research contractors when I need a repair dine

1 year ago

Reply from American Home Shield

Dear Patrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Barbara Saint Paul, MN

How quickly they responded with a company to fix the problem.

1 year ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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RUTH ANN SOREM

They were here within their window. Went to work, fixed the problem. yay

1 year ago

Reply from American Home Shield

Dear Ruth Ann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Ross Rochester, NY

The company is very accommodating. I am glad that we have the warranty.

1 year ago

Reply from American Home Shield

Dear Ross, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Phillip San Antonio, TX

I like the ease of getting things done when it comes to my warranty items.

1 year ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Debrorah Poblocki Las Vegas, NV

AHS has been there for me no matter what, or when I have a problem.

1 year ago

Reply from American Home Shield

Deborah, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 12th, 2023

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Verified Customer

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Lola McLeod San Antonio, TX

Wonderful service! Fixed problem! Everyone was pleasant and professional!

1 year ago

Reply from American Home Shield

Lola, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Jill Kissimmee, FL

I recommend AHS to everyone! They are always helpful and polite!

1 year ago

Reply from American Home Shield

Jill, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Nicole Santa Rosa, CA

quick and easy - HVAC tech was very professional and efficient

1 year ago

Reply from American Home Shield

Nicole, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Nancy Harrington Saint Francis, MN

Liked the service, quick and continuous communication throughout the service

1 year ago

Reply from American Home Shield

Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Patricia Keller, TX

The fast way of making a claim and notifications about the claim.

1 year ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Kim Farley Oconomowoc, WI

AHS has been able to provide electricians and plumbers to meet my needs.

1 year ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Eileen Phoenix, AZ

This is a company that is very easy to work with, very professional.

1 year ago

Reply from American Home Shield

Eileen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Brenda Frye Grand Rapids, MI

Great value and customer service, technicians are professional and friendly.

1 year ago

Reply from American Home Shield

Brenda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Angela Iannone North Hollywood, CA

I like that the request goes directly to a service provider.

1 year ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Jack Sparks San Diego, CA

I was able to get my problem taken care of quickly and thoroughly

1 year ago

Reply from American Home Shield

Jack, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Beverly Fresno, TX

The service provided was excellent. The technician was very professional.

1 year ago

Reply from American Home Shield

Dear Beverly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Linda Collegeville, PA

AHS contractors are some of the worst I've encountered in a long while. Service isn't as good as it was when I first joined AHS.

1 year ago

Reply from American Home Shield

Dear Linda,I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.Sincerely, Mariah,

Jun. 7th, 2023

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Verified Customer

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Phil Daytona Beach, FL

Prompt and professional service with a desire to satisfy the customer.

1 year ago

Reply from American Home Shield

Dear Phil, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Sharon Girulat Phoenix, AZ

Speed, efficiency, accuracy and complete correction to problem.

1 year ago

Reply from American Home Shield

Sharon, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Darryl Flasphaler Seattle, WA

The punctuality, knowledge and courtesy have always been superb.

1 year ago

Reply from American Home Shield

Darryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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jim raun Ashburn, VA

Responds promptly. Professional services who get the task done right.

1 year ago

Reply from American Home Shield

Dear Jim, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Robert Bonaire, GA

Money saved, peace of mind and providing the service paid for.

1 year ago

Reply from American Home Shield

Robert, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Wm Wells North Fort Myers, FL

Waiting 6 months for fridge part. No contact from vendor or ahs. Inquired several times fridge still not operating properly and nothing scheduled for repair

1 year ago

Reply from American Home Shield

WM, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Deborah

best rating overall. Would highly recommend to others and have

1 year ago

Reply from American Home Shield

HI Deborah, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Verified Customer

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Paul Indio, CA

Poor customer service when calling the call center. Four phone calls and I could not understand the person trying to help me due to a very thick accent.

1 year ago

Reply from American Home Shield

Paul, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Joe and Chris Colaneri Avon, MA

They cover exactly what they say they do. In a timely manner. No hassle

1 year ago

Reply from American Home Shield

Hi Joe & Chris, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Terry

Quick response and excellent repair! Friendly service person.

1 year ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Alisa Russell Jacksonville, FL

I love the ease of filling a claim and how soon the service person responds.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Boris Suarez Visalia, CA

Everytime I file a claim, I receive an extraordinary customer service.

1 year ago

Reply from American Home Shield

Hi Boris, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 31st, 2023

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