American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Sachin Rana

It has been great choice for us in terms of getting security against wrong happenings , since our neighborhood is not a good one . I consistently worried about the security of my home items but American home shield really solved the problem of getting robbed or things being broken. Technicians are well trained and provides excellent support too.

1 year ago

Reply from American Home Shield

Dear Sachin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Jaden Paul

I have american home shield home warranty for our washer,dryer,whole house air conditioner, water heater, refrigerator i have never had a problem with them and they send a technician right away i have had them for years now

1 year ago

Reply from American Home Shield

Hi Jaden, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 4th, 2024

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Banson boy

I'm still enjoying my home owner plan when my AC breakdown I place a call and I called American home shield service they come the same day to my house to fix it they got me covered anytime my home appliance breakdown

1 year ago

Reply from American Home Shield

Dear Banson, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Apr. 5th, 2024

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Olden and Golden in Missouri

So I recently found out that HSA and AHS Are the same company. Those nice colorful brochures you get when you are looking at a new home and are uncertain of the unforseen mechanical and other issues that may arise. Home warranty! Simple solution! Your covered right?! Not so fast.....and those colorful brochures with the lists of covered appliances: A/C, Furnace, Refrigerator, plumbing.....you feel well taken care of. If it's small things, like the water pump on your washer, they have ya covered. A CFCI tripping in an outlet, no problem. But God help you if you need work on a Refrigerator, worse yet a water heater or A/C unit. Once you buy the policy they send you a booklet that you tuck away. They count on you tucking it away and not reading it. For those who do and request a refund of police, no can do, even if you haven't used the services. For those who don't read the coverage, there are limits to coverage. Meaning that 6000.00 A/C unit has enough coverage to charge it and repair a part. But not enough to replace it. We had a dripping wash machine supply box in our laundry room. We made an appointment. The plumber contacted me and asked for pictures. I sent pictures, description and measurements so he could come prepared to do the replacement. I'm not sure why he came. ***EVEN though this 40.00 part is available at my local small town true value hardware store. He had to order it thru the HOME warranty company. He laughed and said be lucky it's not your water heater! I'd have to cut and cap the lines, remove it and wait a week for them.to send me one. I thought oh my God what have we gotten Into? I got a text from the plumber telling me the part was in and it would cost an additional 200 from me for the repair to'modify the water line and the drain pipe', 200 over and above the 100 I paid when booking the appointment. And they were going to tear my wall apart and it was not covered for repair. What was the AHS paying for? The plumber padded the bill to make it worth his time to come back. It is all very inefficient. We waited almost a month to finally get the repair done by a local plumber for a fraction of the cost. I ended up calling g our realtor and she got me in touch with the purchasing agent for the home warranty company. She gave me the name of the area sales rep for AHS who was here in the USA and she walked me thru reimbursement. Needless to say the realtor is not renewing their contract. These almost seem.like predatory. I called the BBB to file a complaint and AHS and HSA are so well versed with the over 23,000 complaints, that they have a form letter all ready to go. They just fill in the blanks. It's all lip service. No customer service. No real coverage. You are better off to just front the bill.and know ahead of time to save for that big expense than give your $ to a company like this.

1 year ago

Reply from American Home Shield

Dear Olden & Golden, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 16th, 2024

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DocBWI Chicago, IL

I just terminated my relationship with this company, being a customer for many years. I found appliance issues were usually handled adequately, except for the latest where I have been waiting almost 2 years to get repairs done on my built-in oven. I purchased coverage for my hot tub, only to find out I was paying the monthly fee for about 2 years for a service no longer provided. Constant increase in price without notice. I have had my kitchen drain worked on at least 6 times in 4 years. Same problem. Couldn’t get it right, but I had to pay a service fee each time. Trying to communicate with customer “service “ was a nightmare, getting 4 different answers from 4 different representatives, being disconnected frequently and having to start the whole process over, frequently spending more than an hour to become more frustrated.

1 year ago

Reply from American Home Shield

Hi Doc, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 25th, 2024

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Kanyin Esther

I liked American home shield so much because they always want the best for their customers and what I like the most is that I can get protection regardless of the age or appearance of my covered items

1 year ago

Reply from American Home Shield

Hi Kanyin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jan. 24th, 2024

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Derwin Courtney Glen Allen, VA

I have had Home Shield Warranty for nearly 20 years. I have had to use there services a couple of times over the years. They were always Great. Until last year. My hot water heater went bad. I called them, they sent out a guy. He looked at my water heater and stated it needed to be replaced. He stated he would be back in 4 days with the new water heater. 4 days later I called him. He stated he forgot about it. Then he told me he would pick it that day and there would be an additional charge. he stated they don’t make enough money from American home shield to cover their time so they needed to make extra money and it would be an additional $250. He wanted to replace the 2 flex pipes to the water heater. I asked him why that they were not leaking. He stated his boss wanted to make extra money. I told him I would not pay for nothing. I called American Home Shied. I told them what had happened and wanted a different company to come. They said I would have to pay a second copay. Or I could do a cash out. I took the cash out. Had a reputable plumber come out. They came out removed the old water heater put in the new water heater and only charge me $150 said I did not need those flex pipes replaced. I would not recommend American Home Shield because they do not police there subcontractors. Once a subcontractor tries to rip out customers they should fire them for being dishonest to the customers.

2 years ago

Reply from American Home Shield

Dear Derwin, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Eric K New York, NY

I don't usually purchase home warranty services but American Home Shield is the one company that I am happy to purchase with. We used them recently for an appliance repair job and the service tech that was sent out was great and very professional. I understand that these services might not always be a value add but in my case I think its worth it.

2 years ago

Reply from American Home Shield

Eric, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Michael Lovetro

I had AHS American Home Shield warranties with two homes for over 15 years. They approved all my claims and they provided great service. They were easy to access online to file a claim. The only the reason I gave four stars is because they raised my deductible twice during that period of time which made me switch to another company.

2 years ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 13th, 2023

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James Galarza Hot Springs, AR

We purchased a home two years ago. Not long after, our AC/Heating unit went out. American Home Shield found a technician and replaced the unit. It was a great experience with minimal cost on our end!

2 years ago

Reply from American Home Shield

Dear James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 29th, 2023

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Russ Hamstring Lake Havasu City, AZ

We've been using AHS for many, many years and only had a couple of issues with them. Once in a while they will give you the run around but they always come through at the end. We've tried a few other companies here and there but always go back to AHS.

2 years ago

Reply from American Home Shield

Dear Russ, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Chrisg Seattle, WA

My realtor negotiated a home warranty with the purchase of our new home. Didnt think I'd ever need it. It completely covered a faulty drain line and the process was easy and fast.

2 years ago

Reply from American Home Shield

Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 22nd, 2023

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Jerry Bella Vista, AR

I really trust American Home Shield, I have been a customer for about 8 years, they have replaced my air conditioner, dishwasher, water heater, and have repaired several other item in my house. I recommend them entirely.

2 years ago

Reply from American Home Shield

Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 15th, 2023

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Dhana Belding Boulder City, NV

I hate that AHS and I had a falling out. This was the best Home Warranty company. I would have given it 5 stars but the issue between myself and their vendor was not resolved properly. The A/C company filed to identify the issue causing the water spot in my attic. When it was finally discovered, I had a hole in my ceiling that should have been repaired by the company but they refused andAHS didn’t stand up for me, the consumer.

2 years ago

Reply from American Home Shield

Hi Dhana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Mike Young

I've had Home Shield for 4 years now. I've had multiple problems with my HVAC. Every time they've been able to get someone out fast. Great customer service. Great contracters.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 2nd, 2023

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James Koller Seattle, WA

Got this home warranty included in the home purchase, rental property, by the agent. It was only for one year and i did have to use it once for a stove that died. Service was fairly quick and the service was covered. Never had a chance to check the limits of the warranty.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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JAMES Pensacola, FL

I don't mind the 54.00$ a month, but the 100$ cost per problem is a bit much. It started out at 75$ when I started with them, but now the cost is higher. Sometimes the company is right on top of the problem, other times it takes several calls and the company coming out will easily take one to two weeks to schedule a visit time.

2 years ago

Reply from American Home Shield

Hi James, We appreciate your feedback regarding your AHS experience!

Mar. 8th, 2023

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G.H.F Frisco, TX

I have been an American Home Shield customer for over 10 years. I have placed claims/ service calls for my HVAC, Hot Water Heater, Fridge, Dishwasher & Washing Machine. All items were serviced properly and returned to working condition. Sometimes I have had to wait two-three days for service, but that comes with the territory.

2 years ago

Reply from American Home Shield

Hi G.H.F,
Your patronage over the past 10 years is more than appreciated! I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 4th, 2023

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Tara Gillispie Hurricane, WV

American Home Shield is so very fast and efficient at sending the perfect technicians for the right job. When our oven went out, they were there the next day to check it and had it replaced that same evening.

3 years ago

Reply from American Home Shield

Hi Tara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 24th, 2022

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Carol Dreiling Wichita, KS

I originally liked the idea of AHS providing reputable companies to complete repairs. However, not being able to select a company turned out to be the biggest detriment. I still had to contact and follow up with the company and AHS. It took one company 3 months to fix the ice maker in my refrigerator after they installed and uninstalled a part in the refrigerator, that should have been placed in the freezer. Another company assigned to check electrical issues never called me back and I contacted AHS 3 times over a 3 week period before my repair was re-assigned to an electrical company that had done prior work at my house. I did learn who to call and who not to call, but the cost of the warranty was not worth the hassle.

3 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Carol, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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WHITNEY KING Olathe, KS

It is a good to use. They nickle and dime if they have to replace anything. We had to get a new water heater but we had to pay 600 dollars for all the connecting parts to it. They use some really shorty contractors. Lot’s of times I will check the reviews on that contractor and there will be terrible reviews on them. I’ve had to change contractors multiple times.

3 years ago

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Linda Holly Alpharetta, GA

They are great on small items like Disposals but anything large - not so much. HVAC - constant small repairs - technician from 75 miles away. They refused to repair. Washer/Dryer combo - Tech told me right out that they would decline to repair due to costly part. So he left without fixing. I called to complain and they assigned the same guy who never showed. I called to cancel my membership and the guy was very nice - talked me out of cancelling and would send repairman without my paying my deductible. Never heard from them again!

3 years ago

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Rosie Ewing Houston, TX

There are many hidden conditions to gain services. They make it appear that all you have to do is pay the cost of the policy and the service fee when to file a claim and everything will be repaired or replaced by American Home Shield. That is not true. They do not fix plumbing problems that occur behind d the wall. Nor do they replace dishwashers that can be patched in order to have you call later and create another service call and change.

3 years ago

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Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

3 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

3 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

3 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

3 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Heard about American Home Shield while watching This Old House, I gave them a call to talk about pricing and details about submitting claims when needed they answered all my questions

3 years ago Edited July 6, 2022

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

3 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

4 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

7 years ago

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James Camden

Did not cover AC. Wanted almost $6,000 to install new unit after having them for years. Would replace water softener filter unit either or sump pump that went bad!

4 months ago

Reply from American Home Shield

Hello James Camden,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the air conditioning was not covered. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 16th, 2025

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Martha

Mmmmm, so far, so good. I can't honestly put a 5-star rating yet, because I haven't received all the services yet.

5 months ago

Reply from American Home Shield

Hello Martha,

Thank you so much for you positive feedback. We appreciate you taking the time to share regarding the experience with AHS. If you need anything please please email us at bestco@ahs.com

Best Regards,

Timari H.

American Home Shield

Jun. 24th, 2025

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Verified Customer

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kimberly westerness

Been very happy to have this has saved us several times

9 months ago

Reply from American Home Shield

Thanks Kimberly. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 5th, 2025

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Verified Customer

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Rory

I've had AHS for several years and it's been great.

9 months ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Marion

I love American Home Shield! Excellent , timely service

9 months ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 27th, 2025

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Verified Customer

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Lela

I liked the professionalism of the service person.

9 months ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Patricia

A great company keeping our household running

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 21st, 2025

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Verified Customer

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Diana

fast and quality service for my household.

9 months ago

Reply from American Home Shield

Thanks for sharing your warranty experience. Please contact us via ahs.com or by phone 800-776-4663 if you need assistance.

Best wishes
Stacy

Feb. 21st, 2025

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Verified Customer

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Jeannie

AHS has come a long way since we first signed up over ten years ago.

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Virginia Martin

AHS is one of my priorities when I buy a home

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Brian Schick

Quick responses and issues have been taken care of.

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Megha

Technician was very professional and knowledgeable.

9 months ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 18th, 2025

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Verified Customer

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Caleb

They completed their job with little issues

9 months ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 18th, 2025

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Verified Customer

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Marvina

Resolved my repair request in a timely manner.

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Ricardo

Good customer service, always trying to find a resolution

9 months ago

Reply from American Home Shield

Thanks for sharing your warranty experience. Please contact us via ahs.com or by phone 800-776-4663 if you need assistance.

Best wishes,
Stacy

Feb. 12th, 2025

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Verified Customer

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Jean Owens

They were knowledgeable and corrected the issue in my home.

9 months ago

Reply from American Home Shield

Dear Jean,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

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