American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Michelle

They are always willing to help with whatever service I need.

2 years ago

Reply from American Home Shield

Dear Michelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 20th, 2023

check_circle

Verified Customer

star star star star star

Diane Gardendale, AL

They are professional and had a quick response.. Great company

2 years ago

Reply from American Home Shield

Dear Diane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star

Dennis TX

2023 has been a good year with timely service and coverage. Thank AHS.

2 years ago

Reply from American Home Shield

Dennis, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star

cyber El Paso, TX

It’s easy to request service and they usually assign someone within 24hrs

2 years ago

Reply from American Home Shield

Dear Cyber, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star_border

michael casper Kansas City, KS

Value is great but talking to an automated system is very difficult and frustrating.

2 years ago

Reply from American Home Shield

Dear Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

check_circle

Verified Customer

star star star star star

Lori Dodson Midland, TX

I've had AHS for at least 8 years and they have always treated me well.

2 years ago

Reply from American Home Shield

Dear Lori, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 9th, 2023

check_circle

Verified Customer

star star star star star

Patricia Hood Lithonia, GA

The technician Joe did a great job! he was knowledgably and he knows his job.

2 years ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

check_circle

Verified Customer

star star star star star

Gavriel Pearl River, NY

Great Company!! No issues with their process and they had great communication.

2 years ago

Reply from American Home Shield

Dear Gavriel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

check_circle

Verified Customer

star star star star star

Marcel Webb Gary, IN

I like the fact that I can count on someone to assist me in my time of need

2 years ago

Reply from American Home Shield

Dear Marcel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Tammy Woodford, VA

We are always satisfied with the time frame of our problem being solved

2 years ago

Reply from American Home Shield

Tammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Bryon LA

Have gotten several things fixed and they come out within a day.

2 years ago

Reply from American Home Shield

Dear Bryon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Robert Bush

Website makes it easy to file a claim and see all pertinent information.

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ben Gladden Charlotte, NC

That the ac leak was never fixed on my hvac just recharged the Freon without actually fixing the leak

2 years ago

Reply from American Home Shield

Dear Ben, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Sanjay Dhawan Boca Raton, FL

Prompt customer service. Quick turn around by services team.

2 years ago

Reply from American Home Shield

Dear Sanjay, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Kimberly Washington, DC

Was very helpful in finding me a company who would see my washer. Happy

2 years ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Paul Sinatra

Coverage on this was pretty solid, and service was exceptional

2 years ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Nader Sonoma, CA

Great company very responsive. I recommend them to my friends.

2 years ago

Reply from American Home Shield

Nadar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Silvestre Modesto, CA

very fast respond after i make my request online very happy

2 years ago

Reply from American Home Shield

Dear Silvestre, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

kathi handt

Always happy to help - understands and connects me with the right companies!

2 years ago

Reply from American Home Shield

Dear Kathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Gary Batavia, IL

They were very easy to deal with and got my appliances all repaired.

2 years ago

Reply from American Home Shield

Dear Gary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Khaleel Ashraf Birmingham, AL

Quickly re assigned the technician when the first company did not show up

2 years ago

Reply from American Home Shield

Dear Khaleel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star

M F

Good, timely service. Our problem was fixed within a couple days.

2 years ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Rosa Miami, FL

Customer not good. They repeat the same over and over. Very deceiving. They tell one thing and then charge you more at time of service. Nope will not recommended at all

2 years ago

Reply from American Home Shield

Dear Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star

doina b Glendale, CA

Fast efficient service!The problem was solved next day on time

2 years ago

Reply from American Home Shield

Dear Doina, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star

Karen

They were quick to send us professionals who were able to resolve our problems.

2 years ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star

Timothy

Easy to deal with and they handled my claim professionally and thoroughly

2 years ago

Reply from American Home Shield

Dear Timothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star

Robert North Yuma, AZ

Service is outstanding contractors are prompt at reaching out

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

check_circle

Verified Customer

star star star star star

Anand San Diego, CA

They provided a good service. The per visit price is too high though.

2 years ago

Reply from American Home Shield

Dear Anand, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

check_circle

Verified Customer

star star star star star

Lisa Sandy, UT

Everytime I request service, it is handled timely and professional.

2 years ago

Reply from American Home Shield

Lisa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Perkins Family

Our water heater was replaced promptly and by an excellent service provider.

2 years ago

Reply from American Home Shield

Dear Perkins Family, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Roger Chase

Overall experience to include the service tech was excellent.

2 years ago

Reply from American Home Shield

Dear Roger, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Beth Sugar Land, TX

Very happy with the repair person and his honest evaluation.

2 years ago

Reply from American Home Shield

Dear Beth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star star star_border star_border

Carolyn

I think the cost of the plan plus the service fees equal what I would pay out of pocket for repairs.

2 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Ronald R Bessemer, AL

Loved the timelines and professionalism,everything went super smooth

2 years ago

Reply from American Home Shield

Ronald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Jeannie

Things get fixed without worry. In the end, piece of mind and quick service

2 years ago

Reply from American Home Shield

Dear Jeannie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Margo Ruiz New Orleans, LA

great service, the quality of the service team was really good.

2 years ago

Reply from American Home Shield

Dear Margo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Dennis Twentynine Palms, CA

Contractor was assigned promptly and problem solved on first visit.

2 years ago

Reply from American Home Shield

Dear Dennis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

check_circle

Verified Customer

star star star star star

Sharon Wichita, KS

They cover many things in the house and service requests are easy

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Bertha Houston, TX

American Home Shield. Is Absolutely Great. Strives for customer Satisfaction

2 years ago

Reply from American Home Shield

Dear Bertha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Mikel Todd Andersen Louisville, KY

While most repair experiences have been fine, the repair process for my dishwasher was a disaster. Still not finalized in over a year plus.

2 years ago

Reply from American Home Shield

Dear Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Joseph

Quick response to trouble calls and responsible problem/complaint resolution.

2 years ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Lois Davison McCall, ID

Claim procedures are beyond my computer knowledge. I am still trying to have this billing paid.

2 years ago

Reply from American Home Shield

Dear Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Melvin Thomas St Louis, MO

Quick service and quality service I recommend American home shield

2 years ago

Reply from American Home Shield

Melvin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

check_circle

Verified Customer

star star star star star

Anthony

Quick process to request help, repair was resolved quickly also!

2 years ago

Reply from American Home Shield

Dear Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

check_circle

Verified Customer

star star star star star

Ethel Birmingham, AL

Solved our problem most efficiently in a short period of time.

2 years ago

Reply from American Home Shield

Ethel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

check_circle

Verified Customer

star star star star star

Clarence Cleveland, OH

Service, customer service, ease of submitting a request for service

2 years ago

Reply from American Home Shield

Clarence, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 20th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mary Beth Harrington St Louis, MO

It is a bit pricey and sometimes the contractors do not follow through but when it works it is great!

2 years ago

Reply from American Home Shield

Dear Mary Beth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

check_circle

Verified Customer

star star star star star

Dorothy Chicago, IL

Great service and great recommended vendors to perform the service.

2 years ago Edited October 31, 2023

Reply from American Home Shield

Dorothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star star star

Jeffurs Johnson Katy, TX

Doged and relentless. Finished the job where others could not

2 years ago

Reply from American Home Shield

Dear Jeffurs, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star star star

Beth Big Lake, MN

Fast response!! Showed up on time, driedly, and knowledgeable.

2 years ago

Reply from American Home Shield

Beth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

American Home Shield Reviews