American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Paige

I like the timely matter. They get things scheduled for my repair.

1 year ago

Reply from American Home Shield

Dear Paige, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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Jose

Cumbersome to get service, not enough providers for service, repeated and long calls to get service. Not even close to a good company, far from best.

1 year ago

Reply from American Home Shield

Hi Jose, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Karen

Only 1 star as I couldn’t select ZERO! This company, American Home Shield is scamming American Home Owners by taking money for warranties NOT honored. Cancel them today!

1 year ago

Reply from American Home Shield

Hi Karen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Teresa

AHS has always taken care of our needs no matter how big or small.

1 year ago

Reply from American Home Shield

Hi Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Matthew

Very poor communication. They work very hard to not have to honor their warranty. When the work order goes in, they use the worst contractors who delay for weeks on end.

1 year ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Daira

They don’t ever cover anything and say something like it’s not covered due to maintenance and they are the one s who maintained it but in fact have made it worse for me.

1 year ago

Reply from American Home Shield

Dear Daira, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Eddie

i been dealing with my dishwasher for the last 6 months and its still not working, you guys keep sending techs after techs with no resolution. very bad service

1 year ago

Reply from American Home Shield

Dear Eddie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Michael Peterson

Sometimes it's several days or over a week to get a technician out to fix problem

1 year ago Edited August 16, 2024

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Verified Customer

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Steve & Tammy Laack

I like that our large claims have been paid, except one, which cost justified the monthly payments.

1 year ago

Reply from American Home Shield

Dear Steve, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Jacque

Difficult to get a final fix on some items even more difficult to get them to agree to replace if they cannot fix it.

1 year ago

Reply from American Home Shield

Hi Jacque, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lynn Hirshfield

Truly a bunch of con artists and liars that will do anything to get out of payment and also it's basically a yellow pages directory of repair people not at all vetted.

1 year ago

Reply from American Home Shield

Dear Lynn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Paula Hiett

Liked the promptness they handled my claim with. Everything went smoothly

2 years ago

Reply from American Home Shield

Dear Paula, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

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Verified Customer

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Jordan Woodson Warren, MI

The do an amazing job of dispatching but their follow up is poor. Someone was supposed to contact me months ago about a water heater replacement and no one did

2 years ago

Reply from American Home Shield

Dear Jordan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Michelle

They are always willing to help with whatever service I need.

2 years ago

Reply from American Home Shield

Dear Michelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Diane Gardendale, AL

They are professional and had a quick response.. Great company

2 years ago

Reply from American Home Shield

Dear Diane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 15th, 2023

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Verified Customer

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Dennis TX

2023 has been a good year with timely service and coverage. Thank AHS.

2 years ago

Reply from American Home Shield

Dennis, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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cyber El Paso, TX

It’s easy to request service and they usually assign someone within 24hrs

2 years ago

Reply from American Home Shield

Dear Cyber, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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michael casper Kansas City, KS

Value is great but talking to an automated system is very difficult and frustrating.

2 years ago

Reply from American Home Shield

Dear Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Lori Dodson Midland, TX

I've had AHS for at least 8 years and they have always treated me well.

2 years ago

Reply from American Home Shield

Dear Lori, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Patricia Hood Lithonia, GA

The technician Joe did a great job! he was knowledgably and he knows his job.

2 years ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Gavriel Pearl River, NY

Great Company!! No issues with their process and they had great communication.

2 years ago

Reply from American Home Shield

Dear Gavriel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

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Marcel Webb Gary, IN

I like the fact that I can count on someone to assist me in my time of need

2 years ago

Reply from American Home Shield

Dear Marcel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tammy Woodford, VA

We are always satisfied with the time frame of our problem being solved

2 years ago

Reply from American Home Shield

Tammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Bryon LA

Have gotten several things fixed and they come out within a day.

2 years ago

Reply from American Home Shield

Dear Bryon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Robert Bush

Website makes it easy to file a claim and see all pertinent information.

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Ben Gladden Charlotte, NC

That the ac leak was never fixed on my hvac just recharged the Freon without actually fixing the leak

2 years ago

Reply from American Home Shield

Dear Ben, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sanjay Dhawan Boca Raton, FL

Prompt customer service. Quick turn around by services team.

2 years ago

Reply from American Home Shield

Dear Sanjay, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Kimberly Washington, DC

Was very helpful in finding me a company who would see my washer. Happy

2 years ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Paul Sinatra

Coverage on this was pretty solid, and service was exceptional

2 years ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Nader Sonoma, CA

Great company very responsive. I recommend them to my friends.

2 years ago

Reply from American Home Shield

Nadar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Silvestre Modesto, CA

very fast respond after i make my request online very happy

2 years ago

Reply from American Home Shield

Dear Silvestre, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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kathi handt

Always happy to help - understands and connects me with the right companies!

2 years ago

Reply from American Home Shield

Dear Kathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Gary Batavia, IL

They were very easy to deal with and got my appliances all repaired.

2 years ago

Reply from American Home Shield

Dear Gary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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Khaleel Ashraf Birmingham, AL

Quickly re assigned the technician when the first company did not show up

2 years ago

Reply from American Home Shield

Dear Khaleel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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M F

Good, timely service. Our problem was fixed within a couple days.

2 years ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Rosa Miami, FL

Customer not good. They repeat the same over and over. Very deceiving. They tell one thing and then charge you more at time of service. Nope will not recommended at all

2 years ago

Reply from American Home Shield

Dear Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Nov. 1st, 2023

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Verified Customer

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doina b Glendale, CA

Fast efficient service!The problem was solved next day on time

2 years ago

Reply from American Home Shield

Dear Doina, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Karen

They were quick to send us professionals who were able to resolve our problems.

2 years ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Timothy

Easy to deal with and they handled my claim professionally and thoroughly

2 years ago

Reply from American Home Shield

Dear Timothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Robert North Yuma, AZ

Service is outstanding contractors are prompt at reaching out

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Anand San Diego, CA

They provided a good service. The per visit price is too high though.

2 years ago

Reply from American Home Shield

Dear Anand, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Lisa Sandy, UT

Everytime I request service, it is handled timely and professional.

2 years ago

Reply from American Home Shield

Lisa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Perkins Family

Our water heater was replaced promptly and by an excellent service provider.

2 years ago

Reply from American Home Shield

Dear Perkins Family, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Roger Chase

Overall experience to include the service tech was excellent.

2 years ago

Reply from American Home Shield

Dear Roger, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Beth Sugar Land, TX

Very happy with the repair person and his honest evaluation.

2 years ago

Reply from American Home Shield

Dear Beth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Carolyn

I think the cost of the plan plus the service fees equal what I would pay out of pocket for repairs.

2 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Ronald R Bessemer, AL

Loved the timelines and professionalism,everything went super smooth

2 years ago

Reply from American Home Shield

Ronald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Jeannie

Things get fixed without worry. In the end, piece of mind and quick service

2 years ago

Reply from American Home Shield

Dear Jeannie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Margo Ruiz New Orleans, LA

great service, the quality of the service team was really good.

2 years ago

Reply from American Home Shield

Dear Margo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Dennis Twentynine Palms, CA

Contractor was assigned promptly and problem solved on first visit.

2 years ago

Reply from American Home Shield

Dear Dennis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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