American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Sharon Wichita, KS

They cover many things in the house and service requests are easy

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Bertha Houston, TX

American Home Shield. Is Absolutely Great. Strives for customer Satisfaction

2 years ago

Reply from American Home Shield

Dear Bertha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Mikel Todd Andersen Louisville, KY

While most repair experiences have been fine, the repair process for my dishwasher was a disaster. Still not finalized in over a year plus.

2 years ago

Reply from American Home Shield

Dear Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Joseph

Quick response to trouble calls and responsible problem/complaint resolution.

2 years ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Lois Davison McCall, ID

Claim procedures are beyond my computer knowledge. I am still trying to have this billing paid.

2 years ago

Reply from American Home Shield

Dear Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Melvin Thomas St Louis, MO

Quick service and quality service I recommend American home shield

2 years ago

Reply from American Home Shield

Melvin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Anthony

Quick process to request help, repair was resolved quickly also!

2 years ago

Reply from American Home Shield

Dear Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Ethel Birmingham, AL

Solved our problem most efficiently in a short period of time.

2 years ago

Reply from American Home Shield

Ethel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Clarence Cleveland, OH

Service, customer service, ease of submitting a request for service

2 years ago

Reply from American Home Shield

Clarence, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Mary Beth Harrington St Louis, MO

It is a bit pricey and sometimes the contractors do not follow through but when it works it is great!

2 years ago

Reply from American Home Shield

Dear Mary Beth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Dorothy Chicago, IL

Great service and great recommended vendors to perform the service.

2 years ago Edited October 31, 2023

Reply from American Home Shield

Dorothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Jeffurs Johnson Katy, TX

Doged and relentless. Finished the job where others could not

2 years ago

Reply from American Home Shield

Dear Jeffurs, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Beth Big Lake, MN

Fast response!! Showed up on time, driedly, and knowledgeable.

2 years ago

Reply from American Home Shield

Beth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Lori Phoenix, AZ

Quick response time, willing to work with you on monthly premium amounts.

2 years ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Lynn Seneca, SC

Schedule repairs promptly & subcontractors are efficient & timely.

2 years ago

Reply from American Home Shield

Dear Lynn, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerrie

They have saved me a good bit of money over the past 20 years!

2 years ago

Reply from American Home Shield

Dear Jerrie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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noelle kenney San Diego, CA

Quick to resolve my issue. Only needed one call and they came out within 24 hours. Fantastic..

2 years ago

Reply from American Home Shield

Dear Noelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Patricia Oak Ridge, TN

Whenever I call to schedule someone American Home Shield is right on it!

2 years ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ken Phoenix, AZ

They are on time and do a great job. Yes I would do it again.

2 years ago

Reply from American Home Shield

Dear Ken, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Johnny and Cam McAllister

Fast claim approval! Fast Repair by a licensed professional!

2 years ago

Reply from American Home Shield

Dear Johnny & Cam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Nola Jeli OR

Everything from start to finish went extremely smoothly & very quickly.

2 years ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Charolette Independence, MO

It is very difficult to communicate with you or the service representative before service.

2 years ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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David Las Vegas, NV

The prompt and complete service. Repair was done without any complications.

2 years ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Stephanie Whigham, GA

Responded and resolved my service call with great customer service.

2 years ago

Reply from American Home Shield

Stephanie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Tim LaPlante Fredericksburg, VA

Rapid response time and they coordinated with top companies near me

2 years ago

Reply from American Home Shield

Dear Tim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Isadore GA

Great service. Enjoyed having my repairs done with minimal issues.

2 years ago

Reply from American Home Shield

Dear Isadore, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Robert Richardson Zionsville, IN

Overall the service was really good. The technician is usually knowledgeable and professional.

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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RM Houston, TX

Quick assistance, convenient reporting of problems, overall good policy to have

2 years ago

Reply from American Home Shield

Dar RM, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Andrew Gros Prairieville, LA

Service company called in a very timely order to address my service call.

2 years ago

Reply from American Home Shield

Andrew, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Mila Hiles Hermitage, PA

The customer service rep was very professional and helpful and was able to assist me with my needs.

2 years ago

Reply from American Home Shield

Mila, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David E Glenn, Sr. St Louis, MO

The service was great it took a while to get the part it’s working great

2 years ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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David Workman Charleston, WV

They have been responsive to my claims in a quick and effecient manner.

2 years ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Fred Saint Paul, MN

Thje system is very easy to use and the customer support is great

2 years ago

Reply from American Home Shield

Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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GARY JONES Birmingham, AL

The service man very helpful and knowledgeable about my situation,

2 years ago

Reply from American Home Shield

Gary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Tim Atlanta, GA

Completely to HARD to talk with someone from the USA !!! Don't feel the customer services is on my side when talking with them. NOT technical enough.

2 years ago

Reply from American Home Shield

Dear Tim, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Gabriel Duque Gilbert, AZ

the experience, kindness and professionalism of technician Chis.

2 years ago

Reply from American Home Shield

Gabriel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Keith Jordan Albuquerque, NM

Great company, great service. They got me back up and running.

2 years ago Edited October 4, 2023

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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An Orlando, FL

American Home Shield provides great coverage and saves me money!

2 years ago

Reply from American Home Shield

Dear An, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Regina Baltimore, MD

Very easy to use. Very easy to schedule and people weee professional.

2 years ago

Reply from American Home Shield

Dear Regina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Cathlean Mount Juliet, TN

Very quick and professional service knowledgeable repair staff

2 years ago

Reply from American Home Shield

Dear Cathlean, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Christie

I like the idea of the service. The increase in prices plus having to pay a service fee is overwhelming on any budget.

2 years ago

Reply from American Home Shield

Dear Christie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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John Rosso Bakersfield, CA

Great service, fast response time! Highly recommend American Home Shield!

2 years ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Diane Landry Hemet, CA

Having them there when we need them. They are always polite and professional.

2 years ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Nikki Console Woodway, TX

AHS makes it easy to file a claim. Their representatives are helpful and nice.

2 years ago

Reply from American Home Shield

Nikki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Jacquelyn Canton, OH

Fast, efficient service. Repaired the appliance with quality workmanship.

2 years ago

Reply from American Home Shield

Dear Jacquelyn, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Anne Colborn

I received a replacement appliance when my old one could not be repaired.

2 years ago

Reply from American Home Shield

Anne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Joseph Kennett Square, PA

I really liked the prompt response and explanation of the services provided

2 years ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 7th, 2023

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Verified Customer

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Graham Phoenix, AZ

Customer service was very helpful to get my refrigerator fixed

2 years ago

Reply from American Home Shield

Graham, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Daryl Braden

I like the fast response time and the willingness to resolve my issues

2 years ago

Reply from American Home Shield

Dear Daryl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Anastasios Barakos Barrington, RI

William and Harris was excellent. Highly recommended if you need HVAC work done

2 years ago

Reply from American Home Shield

Anastasios, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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