American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Gloria J Seales Houston, TX

I had fast service, the technicians were very nice and everything to me.

1 year ago

Reply from American Home Shield

HI Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Ashurdee Martin Killeen, TX

I've had no problems with getting appointments when I need them.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Robert Stafford, VA

Timely and professional service that took care of my needs.

1 year ago

Reply from American Home Shield

HI Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Shawnna T Joyner Phoenix, AZ

Completely satisfied by the timeliness of the service call and the efficiency

1 year ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Tiana Newark, DE

My experience was amazing!! People were courteous and friendly!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Bruce Caron Evans, GA

Service Technicians were able to resolve issue in a timely manner

1 year ago

Reply from American Home Shield

Hi Bruce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Gabriela Yuba City, CA

It is good to have this insuranceto help with the needs of the house

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Szudarek Ann Willowbrook, IL

Easy sign up on line. Could use More space to describe problem. Timely, excellent plumber.

1 year ago

Reply from American Home Shield

Hi Szudarek, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Constance Chesapeake, VA

Service techs are always on time and know what they are doing

1 year ago

Reply from American Home Shield

HI Constance, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Haileyesus Fairfax, VA

The issue resolved but took over a week to get part so had not hot water for that long.

1 year ago

Reply from American Home Shield

Hi Haileyesus, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Ruben Visalia, CA

They completely finished the job which I approved highly but had to wait for parts being ordered

1 year ago

Reply from American Home Shield

Hi Ruben, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Rebecca Marie Mercer Columbus, MS

They want to help you solve your issue. They are available online or over the phone.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Lana Loguercio Henderson, NV

I haven't been able to really experience working with them yet but did get my home rekeys for free

1 year ago

Reply from American Home Shield

Hi Lana,
Thank you for your feedback!

Dec. 12th, 2022

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Verified Customer

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Ken Poughkeepsie, NY

Great customer service very knowledgeable, patient and professional

1 year ago

Reply from American Home Shield

Hi Ken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Annette Trani Lancaster, CA

Took care of problem and service representative was polite and friendly

1 year ago

Reply from American Home Shield

Hi Annette, Thank you for your feedback!

Dec. 6th, 2022

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Verified Customer

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Claudia Shannon Shawnee Mission, KS

Quick response, excellent workers, professional quality, solved problems

1 year ago

Reply from American Home Shield

Hi Claudia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Shawn Foster

No issues when I called in to start a claim and it was handled expediently

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Shawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 5th, 2022

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Verified Customer

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John Meyer

I filed a repair request, was contacted within a day and the issue was fixed with no hassle

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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RANDY SPIERS Ogden, UT

They promptly got repair personnel out to investigate problem.

1 year ago

Reply from American Home Shield

Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Tom Boogusch Stockton, CA

Technician was professional and explained what needed to be done

1 year ago

Reply from American Home Shield

Hi Tom, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Louise Logan Lafayette, LA

Plumber, Darren A, was awesome! He is so very nice and efficient!

1 year ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Kathy Austin, TX

Met my emergency needs and had the repair co at house that day.

1 year ago

Reply from American Home Shield

Hi Kathy, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Harry Olson Green Valley, AZ

American Home Shield is a worthwhile and efficient to work with!

1 year ago

Reply from American Home Shield

Hi Harry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Jana Ernst Yakima, WA

Fast response to a contractor being assigned and work completed

1 year ago

Reply from American Home Shield

Hi Jana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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tim Radcliff, KY

Quickly identified the problem and resolved it. Friendly professional

1 year ago

Reply from American Home Shield

Hi Tim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Deborah C Weber Milton, DE

Everyone has always been very efficient and pleasant to work with.

1 year ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Patricia Torregano Country Club Hills, IL

Easy to open a claim and , the contractors were very professional.

1 year ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Robert Chappell Montgomery, AL

Very professional and responds quickly to all service requests.

1 year ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Angelia M Kennesaw, GA

The technicians come in as scheduled and do their job. No messing around.

1 year ago

Reply from American Home Shield

Hi Angelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Annie Doris Jackson Wake Forest, NC

Service was timely and workers were professional and friendly.

1 year ago

Reply from American Home Shield

Hi Annie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

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Verified Customer

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Morris Pitman Verdigris, OK

My dryer couldn't be repaired AHS replaced my dryer without any complaints.

1 year ago

Reply from American Home Shield

Hi Morris,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Baron Washington Riverdale, GA

Great customer service, very knowledgeable in her area of expertise.

1 year ago

Reply from American Home Shield

Hi Baron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Kenneth B Mann Riverside, CA

American Home Shield has always been very customer oriented with prompt service

1 year ago

Reply from American Home Shield

Hi Kenneth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Tamika V Byfield Midway, GA

5/5, great service. Always the best. They resolve your issues on the first call

1 year ago

Reply from American Home Shield

Hi Tamika, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Jeffrey Orange, TX

Prompt service calls and quality work repairs and/or replacements

1 year ago

Reply from American Home Shield

Hi Jeffrey, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Donna M . Zygarlicke Bullhead City, AZ

My plumbing issues were handled very well and the techs were great.

1 year ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Judie Swanson Algonquin, IL

quick response to issues and excellent service repair companies

1 year ago

Reply from American Home Shield

Hi Judie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Nelson Austin Deltona, FL

I have had to file claims twice and both times the experience was flawless.

1 year ago

Reply from American Home Shield

Hi Nelson,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Myrna M Morales Arlington, TX

The Company You send Axis Very Good.Sydney Great Professional.

1 year ago

Reply from American Home Shield

Hi Myrna, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Shamsy Chames Montgomery, AL

Quick response/service. My problem has always been resolved, so far.

1 year ago

Reply from American Home Shield

Hi Shamsy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Elizabeth H Speck Sierra Vista, AZ

The communication was excellent. The professional was exceptional!

1 year ago

Reply from American Home Shield

Hi Elizabeth, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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CHAOYI DU South San Francisco, CA

The technician make the work done quickly and professionally.

1 year ago

Reply from American Home Shield

Hi Chaoyi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Rhonda Auxier Bakersfield, CA

Just an overall good experience! Great customer service friendly staff.

1 year ago

Reply from American Home Shield

Hi Rhonda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Simma Nemeth San Diego, CA

They called immediately to set up an appointment They arrived on time

1 year ago

Reply from American Home Shield

Hi Simma, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Vince Lambert Chapin, SC

Always take care of the issue without me jumping through hoops!

1 year ago

Reply from American Home Shield

Hi Vince, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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wyatt zollinger East Wenatchee, WA

never a problem.very fast response time. contractors are top notch

1 year ago

Reply from American Home Shield

Hi Wyatt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Marilyn Crew Cincinnati, OH

We had trouble in the beginning of repair, but after a few phone calls it was resolved.

1 year ago

Reply from American Home Shield

Hi Marilyn, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Robert Beckwith Discovery Bay, CA

Our problem was resolved quickly. The contractor they chose was efficient, on time and courteous.

1 year ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Carey Lynch Marietta, GA

Plumber recommends replacing all piping as this is our third pinwheel leak in 2 years. AHS has not responded.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Chad Fisher Sioux City, IA

They let the furnace company charge me $300 for Sheet Metal work when they used all of the old stuff

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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