American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Patricia Keller, TX

The fast way of making a claim and notifications about the claim.

2 years ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Kim Farley Oconomowoc, WI

AHS has been able to provide electricians and plumbers to meet my needs.

2 years ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Eileen Phoenix, AZ

This is a company that is very easy to work with, very professional.

2 years ago

Reply from American Home Shield

Eileen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Brenda Frye Grand Rapids, MI

Great value and customer service, technicians are professional and friendly.

2 years ago

Reply from American Home Shield

Brenda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Angela Iannone North Hollywood, CA

I like that the request goes directly to a service provider.

2 years ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Jack Sparks San Diego, CA

I was able to get my problem taken care of quickly and thoroughly

2 years ago

Reply from American Home Shield

Jack, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Beverly Fresno, TX

The service provided was excellent. The technician was very professional.

2 years ago

Reply from American Home Shield

Dear Beverly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Linda Collegeville, PA

AHS contractors are some of the worst I've encountered in a long while. Service isn't as good as it was when I first joined AHS.

2 years ago

Reply from American Home Shield

Dear Linda,I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.Sincerely, Mariah,

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Phil Daytona Beach, FL

Prompt and professional service with a desire to satisfy the customer.

2 years ago

Reply from American Home Shield

Dear Phil, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Sharon Girulat Phoenix, AZ

Speed, efficiency, accuracy and complete correction to problem.

2 years ago

Reply from American Home Shield

Sharon, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Darryl Flasphaler Seattle, WA

The punctuality, knowledge and courtesy have always been superb.

2 years ago

Reply from American Home Shield

Darryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

jim raun Ashburn, VA

Responds promptly. Professional services who get the task done right.

2 years ago

Reply from American Home Shield

Dear Jim, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Robert Bonaire, GA

Money saved, peace of mind and providing the service paid for.

2 years ago

Reply from American Home Shield

Robert, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Wm Wells North Fort Myers, FL

Waiting 6 months for fridge part. No contact from vendor or ahs. Inquired several times fridge still not operating properly and nothing scheduled for repair

2 years ago

Reply from American Home Shield

WM, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star

Deborah

best rating overall. Would highly recommend to others and have

2 years ago

Reply from American Home Shield

HI Deborah, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Indio, CA

Poor customer service when calling the call center. Four phone calls and I could not understand the person trying to help me due to a very thick accent.

2 years ago

Reply from American Home Shield

Paul, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star

Joe and Chris Colaneri Avon, MA

They cover exactly what they say they do. In a timely manner. No hassle

2 years ago

Reply from American Home Shield

Hi Joe & Chris, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Terry

Quick response and excellent repair! Friendly service person.

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Alisa Russell Jacksonville, FL

I love the ease of filling a claim and how soon the service person responds.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Boris Suarez Visalia, CA

Everytime I file a claim, I receive an extraordinary customer service.

2 years ago

Reply from American Home Shield

Hi Boris, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Enrique Valadez Bakersfield, CA

Definitely doesn’t get any easier than the process they have in place.

2 years ago

Reply from American Home Shield

Enrique, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Donald Jefferson City, MO

SERVICE and all the rest is "OUT STANDING" to say the very least.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star_border star_border

Donald Woolley Herndon, VA

This would have been a five star rating, except for the constant barrage of emails and texts asking for feedback.

2 years ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Sarah Phoenix, AZ

Easy to use when you need it, good service, good contractors.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Anita Pittsburgh, PA

Friendly and efficient. Got here on time. Overall great experience!

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Roy Myers Riverview, FL

Great deal and customer service. Very helpful and knowledgeable

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

David Gulfport, MS

So far, so good. No complaints. Appreciate the free a/c service check.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Charles Greene Richmond, VA

Very customer centric. Very attentive to the needs of the clients

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Frances Oklahoma City, OK

How quickly they respond. Also the great people they send out.

2 years ago

Reply from American Home Shield

Frances, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Rhonda Lucas Phoenix, AZ

Timely and accurate installation of parts and service date. Thank you.

2 years ago

Reply from American Home Shield

Hi Rhonda, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

May. 30th, 2023

check_circle

Verified Customer

star star star star star

Stacey Leeks North Las Vegas, NV

I like the ability to schedule issues and have them followed up on.

2 years ago

Reply from American Home Shield

Stacey.
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 26th, 2023

check_circle

Verified Customer

star star star star star_border

Mary Norman, OK

Customer service was very helpful. She was patient in explaining how the system works.

2 years ago

Reply from American Home Shield

Thanks, Mary. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Barbara Colvin Gilbert, AZ

I’ve been very pleased with response time, professionalism, repairs.

2 years ago Edited June 1, 2023

Reply from American Home Shield

Dear Barbara, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Neil City of Saint Peters, MO

Speed at which problem with dishwasher once the GE MO technician arrived.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

George Wigley Lakewood, CA

In my opinion the service provided offsets the cost of coverage.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Danny San Diego, CA

Quick appointment time when scheduling. Promot arrival time.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Amy Mount Holly, NC

👍AHS helped me replace my dryer when previous dryer became not fixable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Robert Fort Worth, TX

The company can be counted on to fulfill their obligations.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Charles Palmdale, CA

Good work and good response timeand the service people were very good.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Heidi Kissimmee, FL

I liked that they stayed on top of it and checked on us and the progress

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Shantell Madison, AL

I like the plan coverage, easy to request service, and response of most service contractors.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

margaret bonnett Conyers, GA

Best deal I could have ever entered.. .a great value for my money

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ryan Caligiuri Midlothian, VA

It really depends on how they send. I've had five star experiences as well as one star experiences.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Alycia Hayden-Rainey Chicago, IL

Excellent service !! Good communication and proficient service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Joyce Broken Arrow, OK

Very responsive to my needs and send out people who do first rate jobs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tx Nair Katy, TX

We had a A/c upgrade at half the price! As part of the maintenance plan.

2 years ago Edited May 24, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Angela

Everything went great my agent was well knowledge and a big help.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Tampa, FL

Very knowledgeable tech. Very polite. Explained everything to me Very clearly.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Winston Whitney FL

As far as appliances, it's been very good not so much with plumbing issues though

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tonya North Charleston, SC

Great company to Have, employees are awesome and get job done

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

American Home Shield Reviews