American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Roy Myers Riverview, FL

Great deal and customer service. Very helpful and knowledgeable

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

David Gulfport, MS

So far, so good. No complaints. Appreciate the free a/c service check.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Charles Greene Richmond, VA

Very customer centric. Very attentive to the needs of the clients

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Frances Oklahoma City, OK

How quickly they respond. Also the great people they send out.

2 years ago

Reply from American Home Shield

Frances, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Rhonda Lucas Phoenix, AZ

Timely and accurate installation of parts and service date. Thank you.

2 years ago

Reply from American Home Shield

Hi Rhonda, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

May. 30th, 2023

check_circle

Verified Customer

star star star star star

Stacey Leeks North Las Vegas, NV

I like the ability to schedule issues and have them followed up on.

2 years ago

Reply from American Home Shield

Stacey.
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 26th, 2023

check_circle

Verified Customer

star star star star star_border

Mary Norman, OK

Customer service was very helpful. She was patient in explaining how the system works.

2 years ago

Reply from American Home Shield

Thanks, Mary. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Barbara Colvin Gilbert, AZ

I’ve been very pleased with response time, professionalism, repairs.

2 years ago Edited June 1, 2023

Reply from American Home Shield

Dear Barbara, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Neil City of Saint Peters, MO

Speed at which problem with dishwasher once the GE MO technician arrived.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

George Wigley Lakewood, CA

In my opinion the service provided offsets the cost of coverage.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Danny San Diego, CA

Quick appointment time when scheduling. Promot arrival time.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Amy Mount Holly, NC

👍AHS helped me replace my dryer when previous dryer became not fixable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Robert Fort Worth, TX

The company can be counted on to fulfill their obligations.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Charles Palmdale, CA

Good work and good response timeand the service people were very good.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Heidi Kissimmee, FL

I liked that they stayed on top of it and checked on us and the progress

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Shantell Madison, AL

I like the plan coverage, easy to request service, and response of most service contractors.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

margaret bonnett Conyers, GA

Best deal I could have ever entered.. .a great value for my money

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ryan Caligiuri Midlothian, VA

It really depends on how they send. I've had five star experiences as well as one star experiences.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Alycia Hayden-Rainey Chicago, IL

Excellent service !! Good communication and proficient service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Joyce Broken Arrow, OK

Very responsive to my needs and send out people who do first rate jobs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tx Nair Katy, TX

We had a A/c upgrade at half the price! As part of the maintenance plan.

2 years ago Edited May 24, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Angela

Everything went great my agent was well knowledge and a big help.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Tampa, FL

Very knowledgeable tech. Very polite. Explained everything to me Very clearly.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Winston Whitney FL

As far as appliances, it's been very good not so much with plumbing issues though

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tonya North Charleston, SC

Great company to Have, employees are awesome and get job done

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Evelyn Jacksonville, FL

Willingness to help solve my problem and connect me with the right agent

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lisa Lowery Cincinnati, OH

The quality and dependability of the contractors they send out are questionable and some are even incompetent.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tiffany Bargas Merced, CA

American Home Shield is easy to use and they respond quickly.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Theodore Longview, WA

Everything we expected with our needs on getting heat pump and heater repaired

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Julie Abell Newburgh, IN

How reliable they are and helpful. I will continue to get one year after year.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Kathie Tucson, AZ

Dependable to provide experienced contractors who perform good work.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Carol Rayburn Hilliard, OH

I have been pleased so far with their work getting to me in a timely fashion

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Angelina Los Angeles, CA

Ahs was quick and efficient with handling my work order and remedy

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Carlos Montclair, CA

Excellent service, having a home insurance gives you a peace of mind.

2 years ago

Reply from American Home Shield

Hi Carlos, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

Kim Dillon Phoenix, AZ

I really like this company and they have always provided excellent service.

2 years ago

Reply from American Home Shield

Kim, thank you for allowing us to be of help today. If you need us again, don’t hesitate. We’re here to protect, what you don’t expect.

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

James Broken Arrow, OK

It's nice to know there is someone to call when something breaks down.

2 years ago

Reply from American Home Shield

Hi James, We appreciate your review and hope you continue to enjoy AHS and the service we provide!

May. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Heidi Bentonville, AR

Initiation online was easy. Selected repairman as friendly and professional. got done fast.

2 years ago

Reply from American Home Shield

Thanks, Heidi. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

check_circle

Verified Customer

star star star star star

Mary Lincoln Park, MI

Excellent service from the company. The current company did an awesome job.

2 years ago

Reply from American Home Shield

Dear Mary, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

check_circle

Verified Customer

star star star star star

Denise Peters Lincoln, NE

Fast courteous customer service support. Handle issue with fast service.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

check_circle

Verified Customer

star star star star star

William Longs, SC

Professionalism and courtesy of technician. Definitely knew his job.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Beverly Hills, FL

Could not provide service. Would take ten days and then no guarantee. Representatives follow a bururatic process. Refused to allow me to speak to a corporate team member.

2 years ago

Reply from American Home Shield

Bill, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Anita Gill-Anderson Herndon, VA

The work was done in good time and completed correctly by a nice person.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Carlton Kent, WA

Dislike: Bad/slow service and the need to follow up. Each follow up results in long, time wasting waits.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Lori Corpus Christi, TX

First time to use yal & we aren't pleased. Our realtor suggested getting y'all's services for the home we just bought. An older hm. Yal are deceiving about what you cover

2 years ago

Reply from American Home Shield

Lori, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Stephanie Las Cruces, NM

Very Good Service Providers. AHS rates have increased - not so good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Angie Rochester, MI

I am not sure how much I saved, but defiantly worth it for piece of mind alone

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Don Arlington, TX

AHS is always ready to help without question. I appreciate that very much.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Peter Horner Lancaster, CA

Fast service If you know your contractors it makes life much easier

2 years ago Edited May 24, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Paul Glickler Fort Worth, TX

Over 2o years with AHS continue to improve custome service and coverage

2 years ago Edited May 31, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Terry Campbell, CA

The company's we had to help us were very personal and did a good job

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

American Home Shield Reviews