American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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MARGARET E BROWNLIE Westmont, IL

Overall satisfied. Some bumps in the road recently .. vendors not responding quickly

3 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Pamela E Edmond High Point, NC

Prompt responses however if something has to be repaired, the approval process is time consuming.

3 years ago

Reply from American Home Shield

Hi Pamela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Gary Eugene Mynatt Tyrone, GA

AHS replaced the microwave-oven combo in the kitchen due to technician error.

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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sarah Charlotte, NC

Very friendly, quick and helpful. He knew exactly what I needed.

3 years ago

Reply from American Home Shield

Hi Sarah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Mayra Laurel, MD

quick and efficient, technician was polite and knowledgeable

3 years ago

Reply from American Home Shield

Hi Mayra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Bonita L Thomsen Austin, TX

ease of filing claims and the professionalism of the service providers

3 years ago

Reply from American Home Shield

Hi Bonita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Dorian Ford Joppa, MD

Dispatch was quick but the replacement funds for the refrigerator could've been higher

3 years ago

Reply from American Home Shield

Hi Dorian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Joseph Cochran Yuma, AZ

We've always had a good experience with AHS- fast response time

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Thomas Butscher Tallahassee, FL

Most experiences are good. But hvac is negative every time and there is no way to get a different contractor.

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 10th, 2023

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Verified Customer

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madison Palm Springs, CA

it was not clear what would be covered in the HVAC tune up - seemed expensive just for someone to look at my system and tell me its dirty

3 years ago

Reply from American Home Shield

Hi Madison, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your contract number or property address.

Dec. 28th, 2022

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Verified Customer

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Tiffany White Newport News, VA

I have spoken with over 10 people.They have inaccurately charged me I've spent 2 weeks trying to get my acct corrected to no avail still

3 years ago

Reply from American Home Shield

Hi Tiffany, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Sherry Liggins Brownsville, TN

Lots of poor contractors that do not fix the problem when they come out. My sink is still not fixed from a year ago.

3 years ago

Reply from American Home Shield

Hi Sherry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 10th, 2023

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Verified Customer

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Tony Giacomino Bartlett, IL

Problem since day 1 when being told I would have a $75 deductable & was given a $100. Being charged a fee to end coverage???

3 years ago

Reply from American Home Shield

Hi Tony, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Harold Palmer San Diego, CA

Paid $125 upfront fee plumber here less that 30 minutes. Two weeks later received notice of denial for repair l. I will be canceling my contract immediately

3 years ago

Reply from American Home Shield

Hi Harold, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Dawn Halley Columbus, OH

Took care of our water heater issues very quickly and efficiently.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Artice Coleman Pittsburgh, PA

The service was done in a professional manner which is OUTSTANDING!!!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Diane Crabill Battle Creek, MI

Technician was friendly and very good at explaining what he was doing

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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RAMANANDA NAIK Dublin, CA

Easy to raise Service request and AHS do follow up on reminder emails

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Amber Hopkins Simpsonville, SC

Always great to work with and quick to get our issues resolved.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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JON THORPE Sierra Vista, AZ

They work very hard to facilitate the repairs needed according to my contract.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Kaaren Priester Beaufort, SC

I had issues with two appliances and they were both handled.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Milissa Browning Copperas Cove, TX

Every issue I've had was resolved quickly and without issue.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Wanda or Oldham Richmond, TX

Outstanding Customer Service and I recommend this company to my friends.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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George A Henderson Sr Fort Washington, MD

The technician was prompt, conducted himself and work as prfessiomnal

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Kristina BARLOW Birmingham, AL

Ease of setting appointment, speed of response, resolution of issue

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Marcella Kunstek LA Porte, IN

Easy to navigate the online process- so far my service has been fantastic!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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michelle Nail Cibolo, TX

AHS has Never let me down. Repairs are quick and I can't complain.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Oweda Martinez Wichita, KS

I had a tech out in 2 days. The maintenance call was scheduled next day.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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William Hebert Saint Helena Island, SC

AHS was responded quickly and we received professional help with 24 hours.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Richard Crouse Parrish, FL

I submitted a maintenance claim late on one day and had the appliance repaired the next day.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Oladayo charles Lijadu Las Vegas, NV

Good service and the service company was was nice and did there job very quickly

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Victoria Danielson, CT

AHS has been great about assigning a contractor right away when I request a service call

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Steven Nelli Springfield, VA

Service is good. I've had many repairs through Home Shield handled without any hassle.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Mark D Thomas Montgomery, AL

Several AC service calls. They are keeping very sophistic system operating at peak.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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JULIET Iselin, NJ

Although it was an automated call / request it was easy and direct .. easy to understand.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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KHADIJA MCGEE Glen Carbon, IL

The call center staff were courteous and helpful walking me through my options to replace my stove.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Nancy Bennard Bradenton, FL

Very good warranty but there are appliances not covered and a lot of exclusions.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Otesa Chesapeake, VA

Rep was nice and understanding. She worked to get the service company back out quickly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Brian Gines Riverview, FL

Poor customer service, I have your service to help with an issue and I end up paying for my own repairs. What are you for?

3 years ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Jeannette Seals Hanson Mc Kinney, TX

The plumber did not fix the problem and insisted the problem was something different. I had to call another plumber outside of AHS who promptly fixed it.

3 years ago

Reply from American Home Shield

Jeannette, Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Merari Andrades Derry, NH

I have done multiple service calls and l still have the same issue. Tried to request to speak to a manager and l was told that the manager will call me back within 48 hours.

3 years ago

Reply from American Home Shield

Merari, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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Verified Customer

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Shelat San Diego, CA

Good service on my appliances, easy to schedule, low cost, friendly.

3 years ago

Reply from American Home Shield

Hi Shelat, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Gloria J Seales Houston, TX

I had fast service, the technicians were very nice and everything to me.

3 years ago

Reply from American Home Shield

HI Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Ashurdee Martin Killeen, TX

I've had no problems with getting appointments when I need them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Peter Derrico Tyrone, GA

Received outstanding service. Congratulations to your team.

3 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Shawnna T Joyner Phoenix, AZ

Completely satisfied by the timeliness of the service call and the efficiency

3 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Cheryl E Russell

Excellent follow through and professional technicians

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Robert Stafford, VA

Timely and professional service that took care of my needs.

3 years ago

Reply from American Home Shield

HI Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Tiana Newark, DE

My experience was amazing!! People were courteous and friendly!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Lana Loguercio Henderson, NV

I haven't been able to really experience working with them yet but did get my home rekeys for free

3 years ago

Reply from American Home Shield

Hi Lana,
Thank you for your feedback!

Dec. 12th, 2022

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