American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

JON THORPE Sierra Vista, AZ

They work very hard to facilitate the repairs needed according to my contract.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Amber Hopkins Simpsonville, SC

Always great to work with and quick to get our issues resolved.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Diane Crabill Battle Creek, MI

Technician was friendly and very good at explaining what he was doing

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

RAMANANDA NAIK Dublin, CA

Easy to raise Service request and AHS do follow up on reminder emails

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Milissa Browning Copperas Cove, TX

Every issue I've had was resolved quickly and without issue.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Kristina BARLOW Birmingham, AL

Ease of setting appointment, speed of response, resolution of issue

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

William Hebert Saint Helena Island, SC

AHS was responded quickly and we received professional help with 24 hours.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

George A Henderson Sr Fort Washington, MD

The technician was prompt, conducted himself and work as prfessiomnal

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Oweda Martinez Wichita, KS

I had a tech out in 2 days. The maintenance call was scheduled next day.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

michelle Nail Cibolo, TX

AHS has Never let me down. Repairs are quick and I can't complain.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Kaaren Priester Beaufort, SC

I had issues with two appliances and they were both handled.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Marcella Kunstek LA Porte, IN

Easy to navigate the online process- so far my service has been fantastic!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Artice Coleman Pittsburgh, PA

The service was done in a professional manner which is OUTSTANDING!!!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Wanda or Oldham Richmond, TX

Outstanding Customer Service and I recommend this company to my friends.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Oladayo charles Lijadu Las Vegas, NV

Good service and the service company was was nice and did there job very quickly

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Otesa Chesapeake, VA

Rep was nice and understanding. She worked to get the service company back out quickly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Victoria Danielson, CT

AHS has been great about assigning a contractor right away when I request a service call

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Nancy Bennard Bradenton, FL

Very good warranty but there are appliances not covered and a lot of exclusions.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Steven Nelli Springfield, VA

Service is good. I've had many repairs through Home Shield handled without any hassle.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

JULIET Iselin, NJ

Although it was an automated call / request it was easy and direct .. easy to understand.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Richard Crouse Parrish, FL

I submitted a maintenance claim late on one day and had the appliance repaired the next day.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Mark D Thomas Montgomery, AL

Several AC service calls. They are keeping very sophistic system operating at peak.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

KHADIJA MCGEE Glen Carbon, IL

The call center staff were courteous and helpful walking me through my options to replace my stove.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Brian Gines Riverview, FL

Poor customer service, I have your service to help with an issue and I end up paying for my own repairs. What are you for?

3 years ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeannette Seals Hanson Mc Kinney, TX

The plumber did not fix the problem and insisted the problem was something different. I had to call another plumber outside of AHS who promptly fixed it.

3 years ago

Reply from American Home Shield

Jeannette, Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Merari Andrades Derry, NH

I have done multiple service calls and l still have the same issue. Tried to request to speak to a manager and l was told that the manager will call me back within 48 hours.

3 years ago

Reply from American Home Shield

Merari, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

check_circle

Verified Customer

star star star star star

Robert Stafford, VA

Timely and professional service that took care of my needs.

3 years ago

Reply from American Home Shield

HI Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Shelat San Diego, CA

Good service on my appliances, easy to schedule, low cost, friendly.

3 years ago

Reply from American Home Shield

Hi Shelat, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Gloria J Seales Houston, TX

I had fast service, the technicians were very nice and everything to me.

3 years ago

Reply from American Home Shield

HI Gloria, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Ashurdee Martin Killeen, TX

I've had no problems with getting appointments when I need them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star

Cheryl E Russell

Excellent follow through and professional technicians

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Tiana Newark, DE

My experience was amazing!! People were courteous and friendly!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star

Shawnna T Joyner Phoenix, AZ

Completely satisfied by the timeliness of the service call and the efficiency

3 years ago

Reply from American Home Shield

Hi Shawna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Peter Derrico Tyrone, GA

Received outstanding service. Congratulations to your team.

3 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Constance Chesapeake, VA

Service techs are always on time and know what they are doing

3 years ago

Reply from American Home Shield

HI Constance, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Bruce Caron Evans, GA

Service Technicians were able to resolve issue in a timely manner

3 years ago

Reply from American Home Shield

Hi Bruce, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Gabriela Yuba City, CA

It is good to have this insuranceto help with the needs of the house

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Szudarek Ann Willowbrook, IL

Easy sign up on line. Could use More space to describe problem. Timely, excellent plumber.

3 years ago

Reply from American Home Shield

Hi Szudarek, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Haileyesus Fairfax, VA

The issue resolved but took over a week to get part so had not hot water for that long.

3 years ago

Reply from American Home Shield

Hi Haileyesus, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Ruben Visalia, CA

They completely finished the job which I approved highly but had to wait for parts being ordered

3 years ago

Reply from American Home Shield

Hi Ruben, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Rebecca Marie Mercer Columbus, MS

They want to help you solve your issue. They are available online or over the phone.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Lana Loguercio Henderson, NV

I haven't been able to really experience working with them yet but did get my home rekeys for free

3 years ago

Reply from American Home Shield

Hi Lana,
Thank you for your feedback!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Ken Poughkeepsie, NY

Great customer service very knowledgeable, patient and professional

3 years ago

Reply from American Home Shield

Hi Ken, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Claudia Shannon Shawnee Mission, KS

Quick response, excellent workers, professional quality, solved problems

3 years ago

Reply from American Home Shield

Hi Claudia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Annette Trani Lancaster, CA

Took care of problem and service representative was polite and friendly

3 years ago

Reply from American Home Shield

Hi Annette, Thank you for your feedback!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Deborah C Weber Milton, DE

Everyone has always been very efficient and pleasant to work with.

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

John Meyer

I filed a repair request, was contacted within a day and the issue was fixed with no hassle

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Shawn Foster

No issues when I called in to start a claim and it was handled expediently

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Patricia Torregano Country Club Hills, IL

Easy to open a claim and , the contractors were very professional.

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

RANDY SPIERS Ogden, UT

They promptly got repair personnel out to investigate problem.

3 years ago

Reply from American Home Shield

Randy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

American Home Shield Reviews