American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Joeine Pierce

They responded very quickly & the tech was very good at explaining things

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joeine, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Mavis Russell Upper Marlboro, MD

He was on time and very profession. Explained the steps needed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Suzan Rogers Bakersfield, CA

you get the companies in contact as soon as possible. Thank you

2 years ago

Reply from American Home Shield

Hi Suzan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Carolynn Bates Downers Grove, IL

Easy to work with, corrected problem quickly after there was a problem

2 years ago

Reply from American Home Shield

Hi Carolynn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Bryan Newton Christiansburg, VA

Once the replacement for my appliance started the process was super smooth

2 years ago

Reply from American Home Shield

Hi Bryan, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Stephanie McBrayer Phoenix, AZ

The Hot Water Heater is still not replaced after leaking, it has been months now to correct the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Verified Customer

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Curt Brunk Denver, CO

Representatives always recommend service companies that are weeks out. when we call back, they give us companies that get fix our appliance more quickly.

2 years ago

Reply from American Home Shield

Hi Curt, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Matthew Magsaysay Palm Desert, CA

a technician was assigned and there literally no follow up or resolution afterwards. I followed up using the online chat and by phone multiple times and still no resolution.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Barry Charley Orangeburg, SC

Prompt and professional. Returned calls and schedule was done in good timing

2 years ago

Reply from American Home Shield

Hi Barry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Linda Bakersfield, CA

Quick service. Great customer service. Fixed problems completely.

2 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Jeff Judah Shawnee Mission, KS

Everything is taken care of quickly and it never breaks the bank!

2 years ago

Reply from American Home Shield

Hi Jeff, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Paul Wood Henderson, TX

Arrived early, explained and corrected the problem. I'm warm and happy.

2 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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William Petrone Altamonte Springs, FL

Ease of getting service which keeps my home in shape better

2 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Loretta Miros Winter Haven, FL

They are a great company and get to the source of the problem really quick

2 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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B Suffolk, VA

Very quick and reliable .

2 years ago

Reply from American Home Shield

Hi B, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Teresa Prestage Meredith, NH

Everything has been beyond great. From customer service to a service repair.

2 years ago

Reply from American Home Shield

Hi Teresa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Jim Bratton Cape Elizabeth, ME

Every one explain the procedure and process very professionally.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Paula Deaun Jackson Philadelphia, PA

Always take care of my issues quickly. I am satisfied with their services

2 years ago

Reply from American Home Shield

Hi Paula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Gary Jacobson Winnetka, CA

Quick response, understood and was sympathetic to my concerns my issues

2 years ago

Reply from American Home Shield

Hi Gary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Efren T. Gonzalez Roanoke, VA

Quick response and very efficient problem identification and correction

2 years ago

Reply from American Home Shield

Hi Efren, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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George Richard Beeker Fowlerville, MI

Customer service is great repairs are always done it in a very timely manner

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Darryl DePiano Tampa, FL

They did the right thing by contact GE repair and the matter was quickly resolved.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Janelle Homar Milwaukee, WI

Experience was not pleasant as a New Member; but a supervisor stepped in and worked things out.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Everett Tyler, TX

You can always get better. Really enjoyed the technican that came to fix my oven.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Thomas Douglas Huntsville, AL

they need to have an immediate customer service rep once you file a claim, and one you can understand

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the issues that occurred. Please provide your AHS contract number or property address.

Oct. 18th, 2022

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Verified Customer

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Nicole G Antinori Kankakee, IL

It took 2 times for the plumbing company to come out, there was a week wait each time, my basement was flooded after both visits

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 14th, 2022

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Verified Customer

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steve draper Monument, CO

They responded promptly when our ac unit went out and had it fixed quickly

2 years ago

Reply from American Home Shield

Hi Steve, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Carlos borbor Waxhaw, NC

Never have to worry about if it will be fixed right and in a timely manner.

2 years ago

Reply from American Home Shield

Hi Carlos, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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Verified Customer

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Andrew Shea Leavenworth, KS

Always respond quickly & send reliable companies to handle the situation.

2 years ago

Reply from American Home Shield

Hi Andrew, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Jerzy Oginski,jr Coatesville, PA

Very fast at getting claim assigned. Very easy to request service via app

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Robert Oklahoma City, OK

Request was attended to right away. Had a great tech show up. No issues

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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James Owens Spring, TX

Great customer service with support and quick turnaround service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Sondra Y. Dickens Birmingham, AL

Knowledgeable. Professional. Polite. Worked quickly. On time..

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Frank Ancona Lees Summit, MO

The trades men that worked on my home was very professional and informative

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Cathy Chapman Port Huron, MI

We were offered a very fair replacement price for our stove.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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PATREECIA JONES Grand Prairie, TX

Timely manner to get problem solved, contractor knew what he was doing

2 years ago

Reply from American Home Shield

Hi Paatreecia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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Verified Customer

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Latisha Coston Elizabeth City, NC

process was very stream lined and vendor was on time and did a good job

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Verified Customer

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John Whitesides Penrose, NC

because they were very thorough in providing the best solution

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Jacinta Ford Dayton, OH

Very easy call for two different issues and early resolution.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Loretta Berumen Las Vegas, NV

Everyone that they have sent has been on time, professional and courteous

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Rick DeCarlo Prescott, AZ

I appreciate having my requests completed promptly and efficiently.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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James Janavaras San Antonio, TX

Very helpful and assigned someone very quickly to come out and fix the washer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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RDD Leander, TX

Speedy service from the contractor, happy with the outcome.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Lealani puana Denver, CO

Very attentive to our needs and sent a repair man right away

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Felipe Salinas Helotes, TX

Response is always quick. Sending repairman has always been quick.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Joy E Carson Desoto, TX

They always fix everything!! All claims have been fulfilled!!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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C fisch Bellingham, WA

Scheduled quickly to repair damage. Arrived on time and found and fixed problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Debby West, TX

They have responded to my request quickly and positively to my requests.

2 years ago

Reply from American Home Shield

Hi Debby, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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PHILLIP CABALLERO Henderson, NV

The assigned repair people have been great. It is very easy to schedule.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Patty Collett Pensacola, FL

Great at getting it done ASAP. Appointment was quickly scheduled

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

American Home Shield Reviews