American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Mary Kate McKee Miccosukee Cpo, FL

They connected me with a company that was able to resolve the issue.

2 years ago

Reply from American Home Shield

Hi Mary Kate, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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terri arbogast Edmond, OK

Speedy, keep sending contractors until we find one that can make repairs

2 years ago

Reply from American Home Shield

HI Terri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Laurie Tucson, AZ

Easy website process. Fast response. Very helpful and cost effective.

2 years ago

Reply from American Home Shield

Hi Laurie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Debbie Helton Maryville, TN

They have always been right on top of getting some one out for service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Michael Carroll Indian Wells, CA

Outstanding updates on open service tickets. Every step along the way.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jeff Colusa, CA

When I have a problem with an appliance they are always there to help

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Venius Lawrence Santa Clarita, CA

My experience has been good so far. No issues with service .

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Natallia Richmond, CA

The plumber did a very prifessional job. AND he was quick too. Thank you!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Prashant Mishra Folsom, CA

Team was very helpful and solved the issues in first attempt.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Debora Reed Modesto, CA

Polite, professional response, good local small businesses service providers

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Castillo Rio Rancho, NM

Professional. On time and was very good at what they do. I was impressed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Deborah Ozimek Bethlehem, PA

Was a very easy fix. They were very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Craig Baton Rouge, LA

Pool Serviceman was very professional, prompt, and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Craig,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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R

Excellent customer service thanks for the service you provide

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Sonia Aguilera San Tan Valley, AZ

I was to find an affordable, fast and great solution for the issue at my home

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Simmons Rickey Dean Simi Valley, CA

Andrea did a great job. Very professional and knowledgeable on our A/C system.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Joseph Giuliani Sarasota, FL

Quick response & scheduling service with highly qualified services.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Michael Fennelly Sacramento, CA

professional, expedient, explains everything in "layman" terms.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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James Joliet, IL

The last tech. was very good, however, I have had some that I don't feel good about.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Stan Bednar Dumfries, VA

Best option, but far from perfect. Random rates and cheapest contractor options leave customers somewhat limited.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 20th, 2022

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Verified Customer

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Reno iannini Newport Beach, CA

Nothing is fixed with either appliance x working properly. Techs are aware and sent out for second opinion

2 years ago

Reply from American Home Shield

Hi Reno, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the refrigerator that needs to be repaired.

Sep. 20th, 2022

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Verified Customer

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Theresa Stafford Cambridge, MD

Slow to respond just likes to patch stuff and then you have to pay money on top of $100 and your monthly payments. to pay,d

2 years ago

Reply from American Home Shield

Hi Theresa, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number for us to find your account.

Sep. 16th, 2022

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Verified Customer

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Jodi Jackson Las Vegas, NV

Responsive and professional, American Home Shield is worth the money.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Nelda Oswald North Fort Myers, FL

They have done everything in their power to get us completed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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M Padilla Stone Mountain, GA

It was fast. They were able to get someone to me the later that day.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Lucy Maypearl, TX

Excellent coverage and prompt service. I was pleased to only have to pay $75

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Jack Alexander Beavers Seven Points, TX

They were prompt, courteous, and did their job quickly and sucessfully

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Nancy Creighton Porter, TX

Respectful and on time. Fixed the problem Asked for any follow up questions

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Michelle Carson Ramona, CA

Good customer service and timely response to ky service rewuests

2 years ago

Reply from American Home Shield

HI Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Michael meeker Pahrump, NV

Didn't have to wait for customer service, answered call immediately.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Donna Drollinger East Wenatchee, WA

The have always been quick to respond when i requested a claim

2 years ago

Reply from American Home Shield

Hi Donna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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MARTA L CORONADO North Hills, CA

The issue was resolve fast. The company responded all the concerns

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Dr. Ten Brink Austin, TX

The respond from AHS was great, and the problem was resolved immediately

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Victoria blueford Chesapeake, VA

My experience was very good lately, but it was a very brief visit.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Tina M Reece Gaffney, SC

My claim was addressed and handled in a timely manner by real professionals

2 years ago

Reply from American Home Shield

Hi Tina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Jody Clancy San Angelo, TX

Problem was solved in a timely manner. Service personnel was informative.

2 years ago

Reply from American Home Shield

Hi Jody, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Valerie Attell Morrow, GA

Excellent customer service and attention to the issue to resolve the best way possible.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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James Long Chandler, AZ

Fast action and professional. Problem was resolved right away.

2 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 8th, 2022

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Verified Customer

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Carmen Gonzalez Riverview, FL

Them seem more concerned with their defined guidelines and profit over their customer's best interests

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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CHRISTINE SCOTT Woodland, CA

I paid the $100 fee for a plumber to come out several weeks ago and I have still not gotten a response on if the work will be covered.

2 years ago

Reply from American Home Shield

Hi Christine, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Leonardo Baccala Fort Lauderdale, FL

The very rare time that we need something from AHS 1) they tell us it is not covered 2) there is at least a week to address our issue

2 years ago

Reply from American Home Shield

Hi Leonardo, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Josephene Tenorio Mesa, AZ

My experience was good at all. I was charged double for the same service. They said my money would be refunded, never happened even after many phone calls

2 years ago

Reply from American Home Shield

Hi Josephene, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Dean L Drake Ontario, CA

My AC was diagnosed wrongly and AHS won't replace it. I have to hire my own technician to fix the issue which is not diagnosed correctly by AHS technician.

2 years ago

Reply from American Home Shield

Hi Dean, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Linda McShane Bellingham, WA

You are refusing to replace my garbage disposal which wasn't working because motor had burned out (according to Sandy, the plumber). Very dissapointing.

2 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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amir a sassani Waterford, MI

They're always take care of tge problems in a very professional manner.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Randall Roper Modesto, CA

Very prompt and professional. Work was accomplished by contractor.

2 years ago

Reply from American Home Shield

HI Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Sharon Strauel Grand Prairie, TX

It was easy to request a service and it was resolved in a timely manner

2 years ago

Reply from American Home Shield

Hi Sharon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Sonia De la garza Mission, TX

We've always had wonderful contractors come fix whatever isn't working.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Miller Clinton, MD

So far, all claims and their outcomes have been positive experiences.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Nathaniel Hester Douglasville, GA

Made appointment plumbers came out and performed a very professional service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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