American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Judie Swanson Algonquin, IL

quick response to issues and excellent service repair companies

3 years ago

Reply from American Home Shield

Hi Judie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Nelson Austin Deltona, FL

I have had to file claims twice and both times the experience was flawless.

3 years ago

Reply from American Home Shield

Hi Nelson,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

check_circle

Verified Customer

star star star star star

Rhonda Auxier Bakersfield, CA

Just an overall good experience! Great customer service friendly staff.

3 years ago

Reply from American Home Shield

Hi Rhonda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Shamsy Chames Montgomery, AL

Quick response/service. My problem has always been resolved, so far.

3 years ago

Reply from American Home Shield

Hi Shamsy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Robert Beckwith Discovery Bay, CA

Our problem was resolved quickly. The contractor they chose was efficient, on time and courteous.

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carey Lynch Marietta, GA

Plumber recommends replacing all piping as this is our third pinwheel leak in 2 years. AHS has not responded.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Marilyn Crew Cincinnati, OH

We had trouble in the beginning of repair, but after a few phone calls it was resolved.

3 years ago

Reply from American Home Shield

Hi Marilyn, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Isabel R. Ramos

3 star because they responded right away - had to replace the item and it will not be delivered until 12-2-22.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Chad Fisher Sioux City, IA

They let the furnace company charge me $300 for Sheet Metal work when they used all of the old stuff

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Diane Danielson Montgomery, AL

using foreign data collectors has recently ruined our experience with both updating our coverage and filing for a repair. So much time was wasted.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Rickey Geiggar Pine Bluff, AR

I do not have a pull chain on any fixture. The entire fixture is broken. This is not normal wear and tear. Terrible terrible

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Margaret Hitt Antioch, CA

repairmen are great, appliances are out of stock.I have been waiting a long time to get my new stove. OUT OF STOCK!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

John Ray Wyrick Wentzville, MO

Easy to work with and no delays on getting action on your problem

3 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Denise Mantoloking, NJ

Response was quick and caliber of technician dispatched high

3 years ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Isaac Tehachapi, CA

Subcontractor were clean and home shield stayed involved through out process

3 years ago

Reply from American Home Shield

Hi Isaac,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Barry Lea Apollo Beach, FL

Had a easy, quick and professional experience getting a microwave repaired.

3 years ago

Reply from American Home Shield

Hi Barry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Long Minneapolis, MN

The contractor was well equipped and handled the issue quickly

3 years ago

Reply from American Home Shield

Hi Long, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Lottie McCaw Sumter, SC

Great experience and getting the problems solved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Lottie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Vonnie Jackson Millington, TN

Workers were pleasant and efficient. Lived up to commercial presentation.

3 years ago

Reply from American Home Shield

Hi Vonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Valeria Lewis San Bernardino, CA

Because they were so understanding and they made sure that I was satisfied

3 years ago

Reply from American Home Shield

Hi Valeria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

R Cook Chicago, IL

Thorough intake of information, along with video, and quick scheduling.

3 years ago

Reply from American Home Shield

Hi R, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Dalaine Prince Dayton, TX

They fix things very quickly and are also very nice and professional.

3 years ago

Reply from American Home Shield

Hi Dalaine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Theresa D. Speizer Hopatcong, NJ

Quick response; efficient personnel sent to handle the situaton.

3 years ago

Reply from American Home Shield

Hi Theresa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Michael Jarman Sr Kinston, NC

The contractor was knowledgeable, experienced, friendly and thorough.

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Dr. Gene E. Carnicom Bulverde, TX

Fast and effective service. Knowledgeable and skilled technicians.

3 years ago

Reply from American Home Shield

Hi Dr. Gene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Doris Earls League City, TX

I call with in minutes I get a pro with a time setup for service.

3 years ago

Reply from American Home Shield

Hi Dors,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Mario Shumpert Mooreville, MS

Professionalism , promptness, and the desire to resolve my issues in timely manner.

3 years ago

Reply from American Home Shield

Hi Mario, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Jed M Bayking Hillsboro, OR

Expertise of Repair person to resolve the problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jed, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

JOHNNY JORDAN Commerce City, CO

Fast, friendly, knowledgeable people to work with. Took very good care of us.

3 years ago

Reply from American Home Shield

Hi Johnny,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Jose A Duarte Sun City, CA

the first time I used the insurance was not good, this couple of times I used it, it got better

3 years ago

Reply from American Home Shield

Hi Jose, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Cathleen Saint Louis, MO

I had to use guys twice and so far great. My problem had been resolved.

3 years ago

Reply from American Home Shield

Hi Cathleen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Marsha Blunk Melbourne, FL

the technician and delivery people were professional, on time, efficient.

3 years ago

Reply from American Home Shield

Hi Marsha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Raj Irvine, CA

High cost and even though services are covered in contract , the claims are denied

3 years ago

Reply from American Home Shield

Hi Raj,
Thank you for your feedback!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Carol Russell Lima, OH

Professional and expedient! My experience was nothing but excellent.

3 years ago

Reply from American Home Shield

Hi Carol, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Veronica Visalia, CA

Lately I have had excellent service I've had some frustrating experiences in the past

3 years ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Jenni Gordon LA Habra, CA

They always honor claims and don't look for reasons NOT to pay

3 years ago

Reply from American Home Shield

Hi Jenni, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Sharonfussell Virginia Beach, VA

I like requests done online. They always take care of my problem.

3 years ago

Reply from American Home Shield

Hi Sharon,
We strive to make your experience as easy as possible, We hope you continue to enjoy American Home Shield.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mary Christensen Vancouver, WA

I always have an immediate response from AHS and any issue is resolved quickly

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Gretchen Powers Mercer Island, WA

I did this once, but every problem I have had , the tecnicians sent were great.

3 years ago

Reply from American Home Shield

Hi Gretchen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Cedric

Solid work, professional, friendly and go above and beyond for their customers

3 years ago

Reply from American Home Shield

Hi Cedric, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Ruby Hext Woodville, TX

I called on Sunday and Monday there was a repairman at my door.

3 years ago

Reply from American Home Shield

Hi Ruby, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Bianca Montgomery, IL

Easy to file a claim and get an appointment set with vendor. Very satisfied

3 years ago

Reply from American Home Shield

Hi Bianca, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Steven Moore

Immediate Service, accurate diagnosis and fast turnaround on repair

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Steven, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Kirsten DeLeon Olmito, TX

Very esay to make the appointment and the technicians very knowledgeable

3 years ago

Reply from American Home Shield

Hi Kirsten,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Jim F. Wylie, TX

Great response Great service vendor and process service orders fare and quick.

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mamadou Dembele Garland, TX

Best deal ever! Wonderful services. I will recommend to anyone

3 years ago

Reply from American Home Shield

Hi Mamadou, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

David W Manning Fredericksburg, VA

The level of customer service, and detail on when your repairs will happen.

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Charles B Lewis Mickleton, NJ

Professionalism, price for money, quality of service provided.

3 years ago

Reply from American Home Shield

Hi Charles, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Dennis James Reardon

Service was timely, problem solved quickly and professionally.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mike Nelson Madisonville, TN

They get the problems fixed with no hassle to the policy holder.

3 years ago

Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

American Home Shield Reviews