American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Gretchen Powers Mercer Island, WA

I did this once, but every problem I have had , the tecnicians sent were great.

3 years ago

Reply from American Home Shield

Hi Gretchen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Ruby Hext Woodville, TX

I called on Sunday and Monday there was a repairman at my door.

3 years ago

Reply from American Home Shield

Hi Ruby, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Charles B Lewis Mickleton, NJ

Professionalism, price for money, quality of service provided.

3 years ago

Reply from American Home Shield

Hi Charles, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Dennis James Reardon

Service was timely, problem solved quickly and professionally.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mike Nelson Madisonville, TN

They get the problems fixed with no hassle to the policy holder.

3 years ago

Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

David W Manning Fredericksburg, VA

The level of customer service, and detail on when your repairs will happen.

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mary Christensen Vancouver, WA

I always have an immediate response from AHS and any issue is resolved quickly

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Debra Talavera Las Vegas, NV

Every time I have requested a service it was taken care of right away

3 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Olufemi Akinpetide Phoenix, AZ

Easy to sign up a dn reasonable price for the plans provided

3 years ago

Reply from American Home Shield

Hi Olufemi, We strive to make your experience as easy as possible, We hope you continue to enjoy American Home Shield.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Carrie Paw Paw, MI

Problem solved in a reasonable timeframe, to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Carrie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Susan Chambers Cilie Galveston, TX

I rated them high due to quick response and problem solution

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Dawn K Seagren West Richland, WA

Tompkins Appliance was on time, friendly, clean, kind, amazing experience

3 years ago

Reply from American Home Shield

Hi Dawn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Joan Berry Saltillo, MS

Techican was professional, courteous and the issue was resolved.

3 years ago

Reply from American Home Shield

Hi Joan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Milton Sanderson San Antonio, TX

They fixed my garage door opener and washing machine on the same day fast.

3 years ago

Reply from American Home Shield

Hi Milton,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Jerry Padalino Tomball, TX

I only used twice as a new service and both companies were outstanding

3 years ago

Reply from American Home Shield

Hi Jerry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Lisa Lansky Fairhope, AL

I have never had an unsuccessfully resolved issue with any of my claims.

3 years ago

Reply from American Home Shield

Hi Lisa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Noemi hernandez Mesa, AZ

They have always followed through quickly when I've needed help

3 years ago

Reply from American Home Shield

Hi Noemi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Shawn Goose Creek, SC

They have done a good job on keeping me up to date on my parts

3 years ago

Reply from American Home Shield

Hi Shawn, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Roberto Perez Elmwood Park, IL

Excellent service from AHS and excellent service from contractor.

3 years ago

Reply from American Home Shield

Hi Roberto, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Debbie Anderson, CA

Water heater was replaced with a cheaper model that is not energy star rated. Will cost more to operate.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Wise Jackson, MS

Absolutely the worst. Most of problem stems from lack of effective communication. Only way to address repair issues is via phone call with non- english speakers.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

Jean Maccinile Montgomery, AL

Most of people who come to my home professional and I like thst

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

vishal patel Colmar, PA

Good service and very fast response to any queries or questions

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Karen Hamilton Hyattsville, MD

It's easy to schedule an online request and there's a quick response.

3 years ago

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

paula shults Clinton, TN

the company you chose was awesome very satisfied with their work

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Keith Burroughs Fayetteville, NC

They were very professional and knowledgeable of what was authorized for me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

James Portage, IN

Great service. Very professional. Customer service is fantastic.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Terrie Karras Conklin Virginia Beach, VA

AHS has been quick to assign the repair company once I request service

3 years ago

Reply from American Home Shield

Hi Terrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Menchie D Eugenio American Canyon, CA

The representative who handled my case resolved my issue immediay

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Sammy Shuford Summerville, SC

Great service. Technicians assigned were well qualified.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Joe Calderon Killeen, TX

Fast service. Process clearly explained. True to time line.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Jacqueline Bull Perry Hall, MD

They were very professional and fixed my water hot water heater!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Bruce Hoelzer North Hampton, NH

Simple to set up appliance repair and tech corrected the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Dick Brening Granite Bay, CA

Ease of placing a repair request. Quick response to request.

3 years ago

Reply from American Home Shield

Hi Dick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Jesse Lujan Phoenix, AZ

Everything was great wonderful tech was great prompt and professional

3 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

vivian San Marcos, CA

They sent the plumber pretty fast and he was very honest and professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Gail Williams Hyattsville, MD

Customer service was excellent. Fast turnaround for service provider.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Gary Keener Sheffield Lake, OH

Had an appliance break down, and AMS had assigned a repair service that day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Lynn Green San Antonio, TX

The individual that came out was great and the quick turn on service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Jacalyn Davis Richmond, TX

Called and you all got the job done fast and safe thank you.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Rachel Tracy, CA

The customer service is good this time. It was fast response

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Allison Vinson Midland, GA

They make it so east to so business with them. Also they are affordable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Wes Warner Spokane, WA

Always have very prompt service AHS, sometimes takes awhile for techs to visit.

3 years ago

Reply from American Home Shield

Hi Wes,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Naomi Ocejo Cibolo, TX

It's almost a month and my dishwasher is still not working.It's almost a month since I put in the first request with the first contractor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mitch Fairfield, CA

the tech was good, however it took almost 3 weeks to fix the washer.American should have replaced it

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jorge I Sevilla Lakeland, FL

I ended paying for a new AC /heat unit and the deductible did not applied to the overall cost. Thanks

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Wilburn York Sierra Vista, AZ

Their service is really good, but they've raised my rates to almost DOUBLE what it was just a couple of years ago!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Maria Munoz Hayward, CA

Didn't get enough time to choose my appliance and was issued a reimbursement voucher before I made my selection

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Robert McMahan Houston, TX

Still waiting for resolution. I understand that I could be waiting a week or more to get answer how to repair my hvac

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Aiya Reed Stevensville, MI

So far, the request to appointment timeframe has been too lengthy. We also have not yet had our furnace completely fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

American Home Shield Reviews