American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Mario Shumpert Mooreville, MS

Professionalism , promptness, and the desire to resolve my issues in timely manner.

3 years ago

Reply from American Home Shield

Hi Mario, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Veronica Visalia, CA

Lately I have had excellent service I've had some frustrating experiences in the past

3 years ago

Reply from American Home Shield

Hi Veronica, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

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Verified Customer

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Jose A Duarte Sun City, CA

the first time I used the insurance was not good, this couple of times I used it, it got better

3 years ago

Reply from American Home Shield

Hi Jose, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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JOHNNY JORDAN Commerce City, CO

Fast, friendly, knowledgeable people to work with. Took very good care of us.

3 years ago

Reply from American Home Shield

Hi Johnny,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 28th, 2022

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Verified Customer

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Jed M Bayking Hillsboro, OR

Expertise of Repair person to resolve the problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Jed, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Carol Russell Lima, OH

Professional and expedient! My experience was nothing but excellent.

3 years ago

Reply from American Home Shield

Hi Carol, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

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Verified Customer

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Charles B Lewis Mickleton, NJ

Professionalism, price for money, quality of service provided.

3 years ago

Reply from American Home Shield

Hi Charles, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Mary Christensen Vancouver, WA

I always have an immediate response from AHS and any issue is resolved quickly

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Bianca Montgomery, IL

Easy to file a claim and get an appointment set with vendor. Very satisfied

3 years ago

Reply from American Home Shield

Hi Bianca, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Cedric

Solid work, professional, friendly and go above and beyond for their customers

3 years ago

Reply from American Home Shield

Hi Cedric, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Jenni Gordon LA Habra, CA

They always honor claims and don't look for reasons NOT to pay

3 years ago

Reply from American Home Shield

Hi Jenni, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Mike Nelson Madisonville, TN

They get the problems fixed with no hassle to the policy holder.

3 years ago

Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Ruby Hext Woodville, TX

I called on Sunday and Monday there was a repairman at my door.

3 years ago

Reply from American Home Shield

Hi Ruby, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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David W Manning Fredericksburg, VA

The level of customer service, and detail on when your repairs will happen.

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Sharonfussell Virginia Beach, VA

I like requests done online. They always take care of my problem.

3 years ago

Reply from American Home Shield

Hi Sharon,
We strive to make your experience as easy as possible, We hope you continue to enjoy American Home Shield.

Nov. 21st, 2022

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Verified Customer

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Steven Moore

Immediate Service, accurate diagnosis and fast turnaround on repair

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Steven, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Kirsten DeLeon Olmito, TX

Very esay to make the appointment and the technicians very knowledgeable

3 years ago

Reply from American Home Shield

Hi Kirsten,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Mamadou Dembele Garland, TX

Best deal ever! Wonderful services. I will recommend to anyone

3 years ago

Reply from American Home Shield

Hi Mamadou, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Dennis James Reardon

Service was timely, problem solved quickly and professionally.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Jim F. Wylie, TX

Great response Great service vendor and process service orders fare and quick.

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Gretchen Powers Mercer Island, WA

I did this once, but every problem I have had , the tecnicians sent were great.

3 years ago

Reply from American Home Shield

Hi Gretchen, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Joan Berry Saltillo, MS

Techican was professional, courteous and the issue was resolved.

3 years ago

Reply from American Home Shield

Hi Joan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Olufemi Akinpetide Phoenix, AZ

Easy to sign up a dn reasonable price for the plans provided

3 years ago

Reply from American Home Shield

Hi Olufemi, We strive to make your experience as easy as possible, We hope you continue to enjoy American Home Shield.

Nov. 21st, 2022

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Verified Customer

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Milton Sanderson San Antonio, TX

They fixed my garage door opener and washing machine on the same day fast.

3 years ago

Reply from American Home Shield

Hi Milton,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Susan Chambers Cilie Galveston, TX

I rated them high due to quick response and problem solution

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Debra Talavera Las Vegas, NV

Every time I have requested a service it was taken care of right away

3 years ago

Reply from American Home Shield

Hi Debra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Dawn K Seagren West Richland, WA

Tompkins Appliance was on time, friendly, clean, kind, amazing experience

3 years ago

Reply from American Home Shield

Hi Dawn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Jerry Padalino Tomball, TX

I only used twice as a new service and both companies were outstanding

3 years ago

Reply from American Home Shield

Hi Jerry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Carrie Paw Paw, MI

Problem solved in a reasonable timeframe, to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Carrie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Lisa Lansky Fairhope, AL

I have never had an unsuccessfully resolved issue with any of my claims.

3 years ago

Reply from American Home Shield

Hi Lisa, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Noemi hernandez Mesa, AZ

They have always followed through quickly when I've needed help

3 years ago

Reply from American Home Shield

Hi Noemi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Shawn Goose Creek, SC

They have done a good job on keeping me up to date on my parts

3 years ago

Reply from American Home Shield

Hi Shawn, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Roberto Perez Elmwood Park, IL

Excellent service from AHS and excellent service from contractor.

3 years ago

Reply from American Home Shield

Hi Roberto, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Debbie Anderson, CA

Water heater was replaced with a cheaper model that is not energy star rated. Will cost more to operate.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Richard Wise Jackson, MS

Absolutely the worst. Most of problem stems from lack of effective communication. Only way to address repair issues is via phone call with non- english speakers.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Jean Maccinile Montgomery, AL

Most of people who come to my home professional and I like thst

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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vishal patel Colmar, PA

Good service and very fast response to any queries or questions

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Karen Hamilton Hyattsville, MD

It's easy to schedule an online request and there's a quick response.

3 years ago

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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paula shults Clinton, TN

the company you chose was awesome very satisfied with their work

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Keith Burroughs Fayetteville, NC

They were very professional and knowledgeable of what was authorized for me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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James Portage, IN

Great service. Very professional. Customer service is fantastic.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Terrie Karras Conklin Virginia Beach, VA

AHS has been quick to assign the repair company once I request service

3 years ago

Reply from American Home Shield

Hi Terrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Gary Keener Sheffield Lake, OH

Had an appliance break down, and AMS had assigned a repair service that day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Joe Calderon Killeen, TX

Fast service. Process clearly explained. True to time line.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Sammy Shuford Summerville, SC

Great service. Technicians assigned were well qualified.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Allison Vinson Midland, GA

They make it so east to so business with them. Also they are affordable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Bruce Hoelzer North Hampton, NH

Simple to set up appliance repair and tech corrected the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jesse Lujan Phoenix, AZ

Everything was great wonderful tech was great prompt and professional

3 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Wes Warner Spokane, WA

Always have very prompt service AHS, sometimes takes awhile for techs to visit.

3 years ago

Reply from American Home Shield

Hi Wes,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Gail Williams Hyattsville, MD

Customer service was excellent. Fast turnaround for service provider.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

American Home Shield Reviews