American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Boris Molodyi

Easy to use, decent value. Had all services done well so far.

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 28th, 2022

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Verified Customer

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Greg Johnson Post Falls, ID

When I call I am able to talk to a representative immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Mary Kahl Prescott, WI

They are very responsive to calls and follow up quickly after service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Charlene Shufelt Ladys Island, SC

AHS consistently refers excellent contractors in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Carmelita Richardson Henrietta, TX

Very good and professional service. Explains everything to us. Good clean-up.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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hilda cade Los Angeles, CA

it was very good, very experiences and choose good companies

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Chris Shryock Surprise, AZ

They made the process very simple and acted quickly on the repair

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Nancy Lynn Strickland Charleston, SC

I always know what to expect and they are easy to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Evelyn Cedar Hill, TX

Service is exceptional and problem is always resolved in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Christopher M Lewis Ewa Beach, HI

effecient service was done quick andd on time. vendor showed up on time

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Bill Miller Williamsburg, VA

Fast efficient service. Very professional and knowledgeable serviceman

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Anastasia Ruzmaikina Houston, TX

I had very good experiences with the last three calls from ahs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Allan Morrison San Mateo, CA

AHS follow up and diligence in getting to a satisfactory solution is excellent

3 years ago

Reply from American Home Shield

Hi Allan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Shsron Ripley, TN

I have never had to wait on my claims. They were always quick

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Daniel Holmgren Edmond, OK

HS responds quickly with the right contacts to address the issue,

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Todd Nichols Hernando, MS

Prompt service and complete replacement of appliance with no issues.

3 years ago

Reply from American Home Shield

Hi Todd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Pat Yates Lacey, WA

It was wonderful and Carl was very efficient and easy to talk to.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Verified Customer

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Raff Halsey Winston-Salem, NC

Did online service request and received a response with service company

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Badoglio julio Holmen, WI

Great customer service, fast service and knowledgeable people

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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S L C Spring, TX

Very professional and subject matter expert of tech and administrations staff

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Ameesha Hall Crisfield, MD

Great customer service, and technicians were very professional and polite.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Adrian Johnson Grand Prairie, TX

easy to schedule a repair service, okay for the value, price increase was too much

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Lora Smith Springfield, MO

Have been very good. Easy to work with and very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Gaston Cole Florissant, MO

I love the service and the customer relationship with this company.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Stephanie Dallas, TX

For the most part the companies they contract with are excellent and get the job done well.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Derrick Bedford Austin, TX

Fast no hassle service. The technician looked at my water heater and ordered my replacement

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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SANDRA JEAN GRECH Newnan, GA

Very easy to request a dispatch, expeditious service by vendors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Tammy Rinaldi Fulshear, TX

The plumber who has come out 2 times now- professional, friendly and fixed both problems.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Gladys Gardner Leesburg, GA

I rated it with 4 due to the availability of the product and the pricing of the monthly payment

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Mark Schwartz Chandler, AZ

The service was friendly, efficient and professional, but getting parts took a while

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Louise Barr Carson, CA

The last 2 contractors were great, very professional. I just wish the prices weren't so high.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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john singler Green Bay, WI

The service was used once; I am awaiting payment. If they do pay as they say, it would be five stars

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Mary Cubelo-Hinton Orlando, FL

Very profesional and knowledgeable. The equipment was fixed without any issues

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Daryl osmus Edmond, OK

Have always taken care of our issues Very timely and prefessional

3 years ago

Reply from American Home Shield

Hi Daryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Earle B. "Glas" Durboraw Birmingham, AL

AHS's contractor provided excellent service and response time.

3 years ago

Reply from American Home Shield

Hi Earle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Krystal Faticoni Midland, NC

Submitting a work order is so easy and getting something out is as well.

3 years ago

Reply from American Home Shield

Hi Krystal, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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William Freithaler Las Vegas, NV

listened set up and handled my problem instead of me having to deal with it

3 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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ROBIN Royston Camden-Wyoming, DE

Service was prompt. Professional. Timely fixing our appliances

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Carl Keller Pensacola, FL

Professional, knowledgeable and polite. Work area was as clean as he found it.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Tracey Swann Garner, NC

Fast response and understanding of my situation. Very polite and courteous

3 years ago

Reply from American Home Shield

Hi Tracey, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Louis Caples Charleston, SC

They have always responded in a professional and timely manner.

3 years ago

Reply from American Home Shield

Hi Louis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Suzan Rogers Bakersfield, CA

you get the companies in contact as soon as possible. Thank you

3 years ago

Reply from American Home Shield

Hi Suzan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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James Davidson High Ridge, MO

My problem was taken care of in friendly manner and with efficiency.

3 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback.

Oct. 21st, 2022

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Verified Customer

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Stephanie Garcia Winter Haven, FL

Everyone was understanding of my situation and helped me get it fixed.

3 years ago

Reply from American Home Shield

Hi Stephanie, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Bryan Newton Christiansburg, VA

Once the replacement for my appliance started the process was super smooth

3 years ago

Reply from American Home Shield

Hi Bryan, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Sheila Rausch Baltimore, MD

They performed in every way I expected of them, in a timely manner!

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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Verified Customer

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David Wright Trussville, AL

Willing to work with my schedule. Did what it took to get the job done.

3 years ago

Reply from American Home Shield

Hi David, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Leticia Miller Imperial, CA

I get fast service orders, no waiting and fast professional services

3 years ago

Reply from American Home Shield

Hi Leticia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Carolynn Bates Downers Grove, IL

Easy to work with, corrected problem quickly after there was a problem

3 years ago

Reply from American Home Shield

Hi Carolynn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Michael Thompson Las Vegas, NV

Ease of use of portal, great communication and great in person technician

3 years ago

Reply from American Home Shield

Hi Michael, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

American Home Shield Reviews