American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Mark Schwartz Chandler, AZ

The service was friendly, efficient and professional, but getting parts took a while

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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john singler Green Bay, WI

The service was used once; I am awaiting payment. If they do pay as they say, it would be five stars

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Gladys Gardner Leesburg, GA

I rated it with 4 due to the availability of the product and the pricing of the monthly payment

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Krystal Faticoni Midland, NC

Submitting a work order is so easy and getting something out is as well.

3 years ago

Reply from American Home Shield

Hi Krystal, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Earle B. "Glas" Durboraw Birmingham, AL

AHS's contractor provided excellent service and response time.

3 years ago

Reply from American Home Shield

Hi Earle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Louis Caples Charleston, SC

They have always responded in a professional and timely manner.

3 years ago

Reply from American Home Shield

Hi Louis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Mary Cubelo-Hinton Orlando, FL

Very profesional and knowledgeable. The equipment was fixed without any issues

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Carl Keller Pensacola, FL

Professional, knowledgeable and polite. Work area was as clean as he found it.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Tracey Swann Garner, NC

Fast response and understanding of my situation. Very polite and courteous

3 years ago

Reply from American Home Shield

Hi Tracey, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Daryl osmus Edmond, OK

Have always taken care of our issues Very timely and prefessional

3 years ago

Reply from American Home Shield

Hi Daryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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ROBIN Royston Camden-Wyoming, DE

Service was prompt. Professional. Timely fixing our appliances

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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William Freithaler Las Vegas, NV

listened set up and handled my problem instead of me having to deal with it

3 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Carolynn Bates Downers Grove, IL

Easy to work with, corrected problem quickly after there was a problem

3 years ago

Reply from American Home Shield

Hi Carolynn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Bryan Newton Christiansburg, VA

Once the replacement for my appliance started the process was super smooth

3 years ago

Reply from American Home Shield

Hi Bryan, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Suzan Rogers Bakersfield, CA

you get the companies in contact as soon as possible. Thank you

3 years ago

Reply from American Home Shield

Hi Suzan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Mavis Russell Upper Marlboro, MD

He was on time and very profession. Explained the steps needed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Verified Customer

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Joeine Pierce

They responded very quickly & the tech was very good at explaining things

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joeine, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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James Davidson High Ridge, MO

My problem was taken care of in friendly manner and with efficiency.

3 years ago

Reply from American Home Shield

Hi James,
Thank you for your feedback.

Oct. 21st, 2022

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Verified Customer

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Sheila Rausch Baltimore, MD

They performed in every way I expected of them, in a timely manner!

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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Verified Customer

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Katrina valladao Sacramento, CA

quick response, prompt follow up/resolution. Overall easy process

3 years ago

Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Racquel Thomas-Parrish Pensacola, FL

Timely response to cases. Friendly workers. Easy to contact.

3 years ago

Reply from American Home Shield

Hi Racquel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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David Wright Trussville, AL

Willing to work with my schedule. Did what it took to get the job done.

3 years ago

Reply from American Home Shield

Hi David, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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edward J Eames Kirkland, WA

website was easy to navigate to log a service call. Response was quick

3 years ago

Reply from American Home Shield

Hi Edward, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Leticia Miller Imperial, CA

I get fast service orders, no waiting and fast professional services

3 years ago

Reply from American Home Shield

Hi Leticia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Lori Pilla Fenton, MO

Easy, and fast have used them for years. I highly recommend them

3 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Michael Thompson Las Vegas, NV

Ease of use of portal, great communication and great in person technician

3 years ago

Reply from American Home Shield

Hi Michael, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Stephanie Garcia Winter Haven, FL

Everyone was understanding of my situation and helped me get it fixed.

3 years ago

Reply from American Home Shield

Hi Stephanie, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Colin Cathey Mulvane, KS

Experiences with claims and ease of working with representatives when needed

3 years ago

Reply from American Home Shield

Hi Colin, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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Stephanie McBrayer Phoenix, AZ

The Hot Water Heater is still not replaced after leaking, it has been months now to correct the problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Verified Customer

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Curt Brunk Denver, CO

Representatives always recommend service companies that are weeks out. when we call back, they give us companies that get fix our appliance more quickly.

3 years ago

Reply from American Home Shield

Hi Curt, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Matthew Magsaysay Palm Desert, CA

a technician was assigned and there literally no follow up or resolution afterwards. I followed up using the online chat and by phone multiple times and still no resolution.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Barry Charley Orangeburg, SC

Prompt and professional. Returned calls and schedule was done in good timing

3 years ago

Reply from American Home Shield

Hi Barry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Linda Bakersfield, CA

Quick service. Great customer service. Fixed problems completely.

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Jeff Judah Shawnee Mission, KS

Everything is taken care of quickly and it never breaks the bank!

3 years ago

Reply from American Home Shield

Hi Jeff, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Paul Wood Henderson, TX

Arrived early, explained and corrected the problem. I'm warm and happy.

3 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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William Petrone Altamonte Springs, FL

Ease of getting service which keeps my home in shape better

3 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Loretta Miros Winter Haven, FL

They are a great company and get to the source of the problem really quick

3 years ago

Reply from American Home Shield

Hi Loretta, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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B Suffolk, VA

Very quick and reliable .

3 years ago

Reply from American Home Shield

Hi B, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Teresa Prestage Meredith, NH

Everything has been beyond great. From customer service to a service repair.

3 years ago

Reply from American Home Shield

Hi Teresa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Jim Bratton Cape Elizabeth, ME

Every one explain the procedure and process very professionally.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Janelle Homar Milwaukee, WI

Experience was not pleasant as a New Member; but a supervisor stepped in and worked things out.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Darryl DePiano Tampa, FL

They did the right thing by contact GE repair and the matter was quickly resolved.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Everett Tyler, TX

You can always get better. Really enjoyed the technican that came to fix my oven.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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George Richard Beeker Fowlerville, MI

Customer service is great repairs are always done it in a very timely manner

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Efren T. Gonzalez Roanoke, VA

Quick response and very efficient problem identification and correction

3 years ago

Reply from American Home Shield

Hi Efren, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Paula Deaun Jackson Philadelphia, PA

Always take care of my issues quickly. I am satisfied with their services

3 years ago

Reply from American Home Shield

Hi Paula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Gary Jacobson Winnetka, CA

Quick response, understood and was sympathetic to my concerns my issues

3 years ago

Reply from American Home Shield

Hi Gary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Thomas Douglas Huntsville, AL

they need to have an immediate customer service rep once you file a claim, and one you can understand

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the issues that occurred. Please provide your AHS contract number or property address.

Oct. 18th, 2022

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Verified Customer

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Nicole G Antinori Kankakee, IL

It took 2 times for the plumbing company to come out, there was a week wait each time, my basement was flooded after both visits

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 14th, 2022

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Verified Customer

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Carlos borbor Waxhaw, NC

Never have to worry about if it will be fixed right and in a timely manner.

3 years ago

Reply from American Home Shield

Hi Carlos, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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