American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

R

Excellent customer service thanks for the service you provide

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Sonia Aguilera San Tan Valley, AZ

I was to find an affordable, fast and great solution for the issue at my home

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Simmons Rickey Dean Simi Valley, CA

Andrea did a great job. Very professional and knowledgeable on our A/C system.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Joseph Giuliani Sarasota, FL

Quick response & scheduling service with highly qualified services.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Michael Fennelly Sacramento, CA

professional, expedient, explains everything in "layman" terms.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star_border

James Joliet, IL

The last tech. was very good, however, I have had some that I don't feel good about.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Reno iannini Newport Beach, CA

Nothing is fixed with either appliance x working properly. Techs are aware and sent out for second opinion

3 years ago

Reply from American Home Shield

Hi Reno, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the refrigerator that needs to be repaired.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

Stan Bednar Dumfries, VA

Best option, but far from perfect. Random rates and cheapest contractor options leave customers somewhat limited.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Stafford Cambridge, MD

Slow to respond just likes to patch stuff and then you have to pay money on top of $100 and your monthly payments. to pay,d

3 years ago

Reply from American Home Shield

Hi Theresa, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number for us to find your account.

Sep. 16th, 2022

check_circle

Verified Customer

star star star star star

MARTA L CORONADO North Hills, CA

The issue was resolve fast. The company responded all the concerns

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Dr. Ten Brink Austin, TX

The respond from AHS was great, and the problem was resolved immediately

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Tina M Reece Gaffney, SC

My claim was addressed and handled in a timely manner by real professionals

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Donna Drollinger East Wenatchee, WA

The have always been quick to respond when i requested a claim

3 years ago

Reply from American Home Shield

Hi Donna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Victoria blueford Chesapeake, VA

My experience was very good lately, but it was a very brief visit.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Jack Alexander Beavers Seven Points, TX

They were prompt, courteous, and did their job quickly and sucessfully

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Lucy Maypearl, TX

Excellent coverage and prompt service. I was pleased to only have to pay $75

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Jodi Jackson Las Vegas, NV

Responsive and professional, American Home Shield is worth the money.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Nelda Oswald North Fort Myers, FL

They have done everything in their power to get us completed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

M Padilla Stone Mountain, GA

It was fast. They were able to get someone to me the later that day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Nancy Creighton Porter, TX

Respectful and on time. Fixed the problem Asked for any follow up questions

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Michael meeker Pahrump, NV

Didn't have to wait for customer service, answered call immediately.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Michelle Carson Ramona, CA

Good customer service and timely response to ky service rewuests

3 years ago

Reply from American Home Shield

HI Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Valerie Attell Morrow, GA

Excellent customer service and attention to the issue to resolve the best way possible.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

James Long Chandler, AZ

Fast action and professional. Problem was resolved right away.

3 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Jody Clancy San Angelo, TX

Problem was solved in a timely manner. Service personnel was informative.

3 years ago

Reply from American Home Shield

Hi Jody, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Leonardo Baccala Fort Lauderdale, FL

The very rare time that we need something from AHS 1) they tell us it is not covered 2) there is at least a week to address our issue

3 years ago

Reply from American Home Shield

Hi Leonardo, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

CHRISTINE SCOTT Woodland, CA

I paid the $100 fee for a plumber to come out several weeks ago and I have still not gotten a response on if the work will be covered.

3 years ago

Reply from American Home Shield

Hi Christine, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carmen Gonzalez Riverview, FL

Them seem more concerned with their defined guidelines and profit over their customer's best interests

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Josephene Tenorio Mesa, AZ

My experience was good at all. I was charged double for the same service. They said my money would be refunded, never happened even after many phone calls

3 years ago

Reply from American Home Shield

Hi Josephene, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dean L Drake Ontario, CA

My AC was diagnosed wrongly and AHS won't replace it. I have to hire my own technician to fix the issue which is not diagnosed correctly by AHS technician.

3 years ago

Reply from American Home Shield

Hi Dean, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda McShane Bellingham, WA

You are refusing to replace my garbage disposal which wasn't working because motor had burned out (according to Sandy, the plumber). Very dissapointing.

3 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Xana Barriga Portland, OR

Pleasant voice, answered all my questions without hesitation.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Bishara Landing, NJ

Professional and competent individual took care of my problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Y. Reed Daytona Beach, FL

My last experience was great. My issue was resolved the next day.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Carmen Griffin Mandeville, LA

Always willing to help and timely. Notifications via email and text.

3 years ago

Reply from American Home Shield

Hi Carmen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Maria Fleming Austin, TX

My washer was condemned, AHS replaced my washer with a new one.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Katelyn Austin, TX

They arrived when expected, were friendly and knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Allen Clamen Houston, TX

Prompt, excellent service. I was contacted right away to schedule my service.

3 years ago

Reply from American Home Shield

Hi Allen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Alan W Gray Santa Ana, CA

Refrigerator was fixed promptly!!! Blue Collar is top notch!!!

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Evan Rubin Las Vegas, NV

Great service. Technician was prompt and quickly knew what the issue was

3 years ago

Reply from American Home Shield

Hi Evan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Sheila Dingle McDonough, GA

A wonderful experience, they were very polite, and got things done quickly.

3 years ago

Reply from American Home Shield

Hi Sheila, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Mary Ann Martinez Tucson, AZ

Prompt service - hassle free, very professional and courteous

3 years ago

Reply from American Home Shield

Hi Mary Ann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Martha Darris Saint Louis, MO

They provide a service I need with quick response and quality work.

3 years ago

Reply from American Home Shield

Hi Martha, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Lavista Kimbro Jonesboro, GA

Very efficient in finding the problem and taking care of it.

3 years ago

Reply from American Home Shield

Hi Lavista, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Consuelo Villalobos Victorville, CA

access the problem and had the parts to fix the faucet and refrigerator.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Leonard L Reed Albany, GA

It is easy to schedule service, always good contractors, promptly done.

3 years ago

Reply from American Home Shield

Hi Leonard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Trixy Diamond Sutherlin, OR

Prompt with getting service tech out to repair and or replace your sppli

3 years ago

Reply from American Home Shield

Hi Trixy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

amir a sassani Waterford, MI

They're always take care of tge problems in a very professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Sonia De la garza Mission, TX

We've always had wonderful contractors come fix whatever isn't working.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Miller Clinton, MD

So far, all claims and their outcomes have been positive experiences.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

American Home Shield Reviews