American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Randall Roper Modesto, CA

Very prompt and professional. Work was accomplished by contractor.

3 years ago

Reply from American Home Shield

HI Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Trixy Diamond Sutherlin, OR

Prompt with getting service tech out to repair and or replace your sppli

3 years ago

Reply from American Home Shield

Hi Trixy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Consuelo Villalobos Victorville, CA

access the problem and had the parts to fix the faucet and refrigerator.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Beatrice Jarman Hazelwood, MO

Tech was prompt, early even, kind, explained process of repair

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Carmen Griffin Mandeville, LA

Always willing to help and timely. Notifications via email and text.

3 years ago

Reply from American Home Shield

Hi Carmen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Evan Rubin Las Vegas, NV

Great service. Technician was prompt and quickly knew what the issue was

3 years ago

Reply from American Home Shield

Hi Evan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Mary Ann Martinez Tucson, AZ

Prompt service - hassle free, very professional and courteous

3 years ago

Reply from American Home Shield

Hi Mary Ann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Wendy Bartlett Heyworth, IL

AHS is dependable, when we call for a fix you call back and come as promised.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Jose Linan Tipton, CA

All contacts were good. All services were completed on time

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Leonard L Reed Albany, GA

It is easy to schedule service, always good contractors, promptly done.

3 years ago

Reply from American Home Shield

Hi Leonard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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amir a sassani Waterford, MI

They're always take care of tge problems in a very professional manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Martha Darris Saint Louis, MO

They provide a service I need with quick response and quality work.

3 years ago

Reply from American Home Shield

Hi Martha, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Nathaniel Hester Douglasville, GA

Made appointment plumbers came out and performed a very professional service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Sonia De la garza Mission, TX

We've always had wonderful contractors come fix whatever isn't working.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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sarah pietrzykowski Somerset, PA

Because they didn't hesitate sending help when we needed it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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unni keshavan Irving, TX

Contractor was punctual and got everything fixed correctly this go round!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Jose cano Yuma, AZ

He was on time, courteous and professional and got the job done correctly.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Sandra Owens Lancaster, TX

The technician came to our house the day I called and repaired the a/c.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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David Dai Southlake, TX

The service, and professionalism provided have been outstanding

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Jodi simkins Virginia Beach, VA

the technician was personable and easy to work with and performed his job well.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Biana Arentz Queenstown, MD

Quick to respond to our needs. Follow up to ensure we are being taken care.

3 years ago

Reply from American Home Shield

Hi Biana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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C harvey Englewood, FL

I've already done this evaluation - AHS sent us a GREAT plummer

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Alejandro Pantarotto Allen, TX

They did not make you wait for anything this company is on the ball for you

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Gabriel Lizarraga San Antonio, TX

They were on the issue right away. No hassle getting the issue resolved.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Preston T Mitchell III Antioch, CA

FOR OVER 30 YEARS AHS HAVE ALWAYS HAVE BEEN HONEST AND HELPFUL

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Trina Shiloh Vacaville, CA

Always been helpful and have only had one bad experience in 18 years

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Barbara Ford Tuscaloosa, AL

It is convenient to request a service on line and they respond quickly.

3 years ago

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Elaine Cope Okatie, SC

The appointment was timely and the service man was VERY good.

3 years ago

Reply from American Home Shield

Hi Elaine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Cynthia Cavett Jackson, MS

Problem fixed in timely manner. Repair person was timely and hard working

3 years ago

Reply from American Home Shield

Hi Cynthia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Brian Orlando Ocilla, GA

Their professionalism. They follow up. Provide prompt attention to our needs

3 years ago

Reply from American Home Shield

Hi Brian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Asiah Perusse LA Porte, TX

Excellent experience. Very professional repairman .Solved our problem.

3 years ago

Reply from American Home Shield

Hi Asiah,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Rene R Wells Aurora, CO

They were professional and sent someone out in a timely function

3 years ago

Reply from American Home Shield

Hi Rene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!e,

Sep. 3rd, 2022

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Verified Customer

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dorothy woodsides Atlanta, GA

They were very helpful and got someone out quickly to fix my AC

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Marvin Mandel North Miami Beach, FL

They were transparent and knowledgeable when it came to my clai

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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FRANCISCO MONTES Highland, IN

There always professional and handle complaints in a timely manner.

3 years ago

Reply from American Home Shield

Hi Francisco, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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philip marks Chandler, AZ

All the workers have been polite and finished the work in one visit

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Sally Hamilton Corona, CA

Quick response, refer to subcontractor within 24 hours. Friendly and very helpful on telephone

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Becky Van Kuiken Springtown, TX

Waiting for the service to get done I had to wait 30 days to get some work done

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Asia Richardson Copperas Cove, TX

The problem was fix in a timely manner and the person was very knowledgeable about the problem.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Robert Thompson Copperas Cove, TX

The plumbing company that was sent out tried to rip me off and brought the wrong water heater. I had to hire my own plumber and pay out of my pocket.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Celia I Torres Knoxville, TN

Difficult to speak to a person and unwilling to help you on a weekend. They work 8-5 even though their "customer service" line is 24/7

3 years ago

Reply from American Home Shield

Hi Celia, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Fatima Musabeh Jersey City, NJ

The air conditioning unit is still not working after you sent the tech two times. Now I do not know what to do. Can you please call me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 2nd, 2022

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Verified Customer

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Michael and Diana Breslin Goodyear, AZ

The people that's the 3rd party-delivery have been poor to detail with, giving your company very bad name in service.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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William Simpson Tulsa, OK

I didn't rate them. I was unable to change the ratings. Prefer to speak to people whose first language is English.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Frances Fandel San Angelo, TX

The company they use in my area. It's always Discount Contractors and they don't do a good job half the time.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Jeanine Roof Plano, TX

I was charged $100 twice because I reported the ice machine in freezer and than the refrigerator went completely.

3 years ago

Reply from American Home Shield

Hi Jeanine, I would be glad to speak with you to assist with the service fee refund. Please provide your AHS contract number or property address.

Sep. 13th, 2022

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Verified Customer

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Clyde Todd Denison, TX

My experience with my air conditioning was stellar. The experience with my fridge has been completely sub par

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Scott Watson Elkhart, IN

I have been a customer for 22 years. I purchased a new house and bought a warranty for the new house. AC wasn't working properly and they would not cover it.

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

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Verified Customer

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JOHN W WIRTANEN Palm Springs, CA

Chain on ceiling fan pulled out. I paid $100 for a service call for someone to come out and fix. All he did was confirm it was broken and left. AHS refused to cover my claim

3 years ago

Reply from American Home Shield

Hi John, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Fay hales Benton, MS

They alleyways work with me to get the right repair company to my home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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