American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Patricia Oscarsson Hudson, OH

AHS sent very skilled person to work on a/c and my washing machine

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Patrice Robinson Jacksonville, FL

Easy call in, quick scheduling and prompt vendor service repair

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Charles Leopard Humble, TX

2 positive experiences this year. HVAC and pool pump repairs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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CAROLYN WHITE College Station, TX

Very professional and kind. Were there when we needed them.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Brian LOWE Sulphur Springs, TX

They have sent good companies to complete repairs for many different problems.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Beatrice Smiling Columbia, SC

AHS got me a repairman who came to fix my garage door opener in 2 days

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Rick Cannon Yuma, AZ

Very easy to create a service request and my problems are fixed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Patricia Massie Suitland, MD

On time, good explanation of what was done and why it was needed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Slava Povich Playa Del Rey, CA

Very satisfying to work with them from customer service to their contractor

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Ms. Anderson Harper Woods, MI

Very courteous customer service reps and prompt to respond to service needed.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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CALINDA GRIFFIN Hampton, VA

People you recommended some do not do a good job I have not been able to get them to complete the job.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

3 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Bishnu KHATIWADA Fort Worth, TX

As the years go by the company get worst and worst the help desk can't be understood That's your biggest problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

3 years ago

Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

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Verified Customer

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Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

3 years ago

Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Verified Customer

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

3 years ago

Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

3 years ago

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Carla Crotty Sorrento, FL

Easy to contact appointment was set came out repair my air conditioning

3 years ago

Reply from American Home Shield

Hi Carla, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

3 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Diane Gonzalez Boerne, TX

Kept me posted on when they were coming very professional repair man

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Billy Nowlin Tyler, TX

The Tech, Kevin was very experienced with the job and nice and professional.

3 years ago

Reply from American Home Shield

Hi Billy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Eliza Dabbagh El Paso, TX

Excellent customer service! They care about getting your problem resolved.

3 years ago

Reply from American Home Shield

Hi Eliza,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Mona Phelps Louisville, KY

Work done as stated in a timely manner, worker was professional!

3 years ago

Reply from American Home Shield

Hi Mona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Christopher Peterkin Charlotte, NC

Inexpensive, responsive, quick service. Job done right the first time

3 years ago

Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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rosa williams Decatur, GA

Had a problem with dryer. They sent somebody same day. Fixed problem

3 years ago

Reply from American Home Shield

Hi Rosa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Stephanie Keener Katy, TX

I called with a problem and it was resolved quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Stephanie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Verified Customer

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Melvin Ballard Rolesville, NC

Thoroughly investigated failure of equipment and repair options.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Alan Hixson Dunlap, TN

Everything was taken care of. You didn't try to get out of paying for it.

3 years ago

Reply from American Home Shield

Hi Alan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Danielle Howard Henderson, NV

My issues are repaired in a timely manner by experienced professionals

3 years ago

Reply from American Home Shield

Hi Danielle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Sharon L Brown Cincinnati, OH

the officer is easy to talk and help me to solve the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Darla Redger Gig Harbor, WA

Excellent communication, timely repair with great repair vendor.

3 years ago

Reply from American Home Shield

Hi Darla, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Deecii Adams San Jose, CA

Been amazing to have when things break and they are so helpful

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Ernestine Tinsley Cheltenham, PA

My AC wasn't working and they fixed it no extra fees but the fee I paid $125

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Barry white Clovis, CA

They provided great customer service and my issue was corrected.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Nancy Beck Ontario, CA

Michael was very informative and courteous and quick at receiving

3 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Dennis Gahaghan Visalia, CA

Service is fast, affordable, hassle free and great customer service.

3 years ago

Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Mary McKay Lafayette, IN

Handled our problem quickly and efficiently on the first call

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Harold John Vogel West Chester, OH

Any service thatvi have requested has taken care of our issue.

3 years ago

Reply from American Home Shield

Hi Harold, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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