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American Home Shield Reviews

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8.8

Overall Score

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Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

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Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

3 years ago

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Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

3 years ago

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Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

3 years ago

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Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

3 years ago

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Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

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Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

3 years ago

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Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

3 years ago

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Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

3 years ago

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Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

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Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Carla Crotty Sorrento, FL

Easy to contact appointment was set came out repair my air conditioning

3 years ago

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Reply from American Home Shield

Hi Carla, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Stephanie Keener Katy, TX

I called with a problem and it was resolved quickly and professionally.

3 years ago

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Reply from American Home Shield

Hi Stephanie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Alan Hixson Dunlap, TN

Everything was taken care of. You didn't try to get out of paying for it.

3 years ago

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Reply from American Home Shield

Hi Alan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Christopher Peterkin Charlotte, NC

Inexpensive, responsive, quick service. Job done right the first time

3 years ago

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Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Judy Van Der Wende Simi Valley, CA

Had two issues back to back they sent the right people out right away

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Harold John Vogel West Chester, OH

Any service thatvi have requested has taken care of our issue.

3 years ago

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Reply from American Home Shield

Hi Harold, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Stephen Savitt Albertville, MN

Much better than paying full price out of pocket for repairs.

3 years ago

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Reply from American Home Shield

Hi Stephen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Eliza Dabbagh El Paso, TX

Excellent customer service! They care about getting your problem resolved.

3 years ago

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Reply from American Home Shield

Hi Eliza,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Danielle Howard Henderson, NV

My issues are repaired in a timely manner by experienced professionals

3 years ago

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Reply from American Home Shield

Hi Danielle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Barry white Clovis, CA

They provided great customer service and my issue was corrected.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Billy Nowlin Tyler, TX

The Tech, Kevin was very experienced with the job and nice and professional.

3 years ago

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Reply from American Home Shield

Hi Billy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Ernestine Tinsley Cheltenham, PA

My AC wasn't working and they fixed it no extra fees but the fee I paid $125

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Deecii Adams San Jose, CA

Been amazing to have when things break and they are so helpful

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Darla Redger Gig Harbor, WA

Excellent communication, timely repair with great repair vendor.

3 years ago

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Reply from American Home Shield

Hi Darla, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Sharon L Brown Cincinnati, OH

the officer is easy to talk and help me to solve the problem

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Andy Portland, OR

Fast with no problem good service from the company that was sent out

3 years ago

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Reply from American Home Shield

Hi Andy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

3 years ago

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Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Don David Albany, OR

Care about customer issues and resolve in an efficient and timely manner

3 years ago

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Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Kimberly Smith Columbia, SC

Was very helpful with an old claim. Took care of it right away.

3 years ago

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Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Nancy Beck Ontario, CA

Michael was very informative and courteous and quick at receiving

3 years ago

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Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Dennis Gahaghan Visalia, CA

Service is fast, affordable, hassle free and great customer service.

3 years ago

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Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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rosa williams Decatur, GA

Had a problem with dryer. They sent somebody same day. Fixed problem

3 years ago

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Reply from American Home Shield

Hi Rosa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Ruby Knox Houston, TX

Did not give me a hart time when I requested a different repair company

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Paul Gaudet Hazleton, PA

They're good and timely and so far has lived up to standards.

3 years ago

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Reply from American Home Shield

Hi Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Melvin Ballard Rolesville, NC

Thoroughly investigated failure of equipment and repair options.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Mary McKay Lafayette, IN

Handled our problem quickly and efficiently on the first call

3 years ago

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Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Diane Gonzalez Boerne, TX

Kept me posted on when they were coming very professional repair man

3 years ago

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Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Mona Phelps Louisville, KY

Work done as stated in a timely manner, worker was professional!

3 years ago

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Reply from American Home Shield

Hi Mona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Devita L Pitts Memphis, TN

They reach me on time, and solve my need faster than expected.

3 years ago

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Reply from American Home Shield

Hi Devita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Sharon Whatley Modesto, CA

Very professional and explains the issue thoroughly with you

3 years ago

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Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Joan P Cox Advance, NC

Reasonable appointment time and excellent communication. Increase in annual fee not happy with

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Pat Lachance Melbourne, FL

Always ready to help. Quick to meet your needs and response time quick

3 years ago

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Reply from American Home Shield

Hi Pat, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Connie torres Stockton, CA

Promptly scheduled, technician came on time, and repair was completed.

3 years ago

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Reply from American Home Shield

Hi Connie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Vonda Gainesville, TX

I must say, most of my experiences have been great, but the one that wasn't, wasn't.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Jack r Shinholser Lutz, FL

A serviceman was dispatched the next business day and quickly resolved the issue.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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debbie kensil Philadelphia, PA

The subcontractors are very efficient and work hard to complete the project.

3 years ago

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Reply from American Home Shield

Hi Debbie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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