American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

3 years ago

Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Deecii Adams San Jose, CA

Been amazing to have when things break and they are so helpful

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Ernestine Tinsley Cheltenham, PA

My AC wasn't working and they fixed it no extra fees but the fee I paid $125

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Nancy Beck Ontario, CA

Michael was very informative and courteous and quick at receiving

3 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Melvin Ballard Rolesville, NC

Thoroughly investigated failure of equipment and repair options.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Darla Redger Gig Harbor, WA

Excellent communication, timely repair with great repair vendor.

3 years ago

Reply from American Home Shield

Hi Darla, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Sharon L Brown Cincinnati, OH

the officer is easy to talk and help me to solve the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Andy Portland, OR

Fast with no problem good service from the company that was sent out

3 years ago

Reply from American Home Shield

Hi Andy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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rosa williams Decatur, GA

Had a problem with dryer. They sent somebody same day. Fixed problem

3 years ago

Reply from American Home Shield

Hi Rosa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Billy Nowlin Tyler, TX

The Tech, Kevin was very experienced with the job and nice and professional.

3 years ago

Reply from American Home Shield

Hi Billy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Barry white Clovis, CA

They provided great customer service and my issue was corrected.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Ruby Knox Houston, TX

Did not give me a hart time when I requested a different repair company

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Danielle Howard Henderson, NV

My issues are repaired in a timely manner by experienced professionals

3 years ago

Reply from American Home Shield

Hi Danielle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Stephen Savitt Albertville, MN

Much better than paying full price out of pocket for repairs.

3 years ago

Reply from American Home Shield

Hi Stephen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Mona Phelps Louisville, KY

Work done as stated in a timely manner, worker was professional!

3 years ago

Reply from American Home Shield

Hi Mona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Dennis Gahaghan Visalia, CA

Service is fast, affordable, hassle free and great customer service.

3 years ago

Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Mary McKay Lafayette, IN

Handled our problem quickly and efficiently on the first call

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Alan Hixson Dunlap, TN

Everything was taken care of. You didn't try to get out of paying for it.

3 years ago

Reply from American Home Shield

Hi Alan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Diane Gonzalez Boerne, TX

Kept me posted on when they were coming very professional repair man

3 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Stephanie Keener Katy, TX

I called with a problem and it was resolved quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Stephanie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2022

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Verified Customer

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Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Christopher Peterkin Charlotte, NC

Inexpensive, responsive, quick service. Job done right the first time

3 years ago

Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Don David Albany, OR

Care about customer issues and resolve in an efficient and timely manner

3 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Eliza Dabbagh El Paso, TX

Excellent customer service! They care about getting your problem resolved.

3 years ago

Reply from American Home Shield

Hi Eliza,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Paul Gaudet Hazleton, PA

They're good and timely and so far has lived up to standards.

3 years ago

Reply from American Home Shield

Hi Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Harold John Vogel West Chester, OH

Any service thatvi have requested has taken care of our issue.

3 years ago

Reply from American Home Shield

Hi Harold, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Judy Van Der Wende Simi Valley, CA

Had two issues back to back they sent the right people out right away

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Kimberly Smith Columbia, SC

Was very helpful with an old claim. Took care of it right away.

3 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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debbie kensil Philadelphia, PA

The subcontractors are very efficient and work hard to complete the project.

3 years ago

Reply from American Home Shield

Hi Debbie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Jack r Shinholser Lutz, FL

A serviceman was dispatched the next business day and quickly resolved the issue.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Jason League City, TX

Quick & simple replacement of my washing machine done via online tools

3 years ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Sharon Whatley Modesto, CA

Very professional and explains the issue thoroughly with you

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Vonda Gainesville, TX

I must say, most of my experiences have been great, but the one that wasn't, wasn't.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Devita L Pitts Memphis, TN

They reach me on time, and solve my need faster than expected.

3 years ago

Reply from American Home Shield

Hi Devita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Pat Lachance Melbourne, FL

Always ready to help. Quick to meet your needs and response time quick

3 years ago

Reply from American Home Shield

Hi Pat, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Joan P Cox Advance, NC

Reasonable appointment time and excellent communication. Increase in annual fee not happy with

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Walter Mejia Surprise, AZ

They are extremely easy to work with and make getting repairs a breeze

3 years ago

Reply from American Home Shield

Hi Walter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Kris loucks Gresham, OR

Good experience on last service call. He took care of my dishwasher and a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Connie torres Stockton, CA

Promptly scheduled, technician came on time, and repair was completed.

3 years ago

Reply from American Home Shield

Hi Connie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Ralph Surprise, AZ

They sent 2 electical companies, non of them fixed the problem and will not call us back to take care of it.

3 years ago

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Verified Customer

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KEVIN JOHNSON Jacksonville, FL

Any work should be done to building codes instead of refusing to have repairs done to meet those requirements.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. If you need assistance with anything, please reach out to our customer support line

Aug. 24th, 2022

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Verified Customer

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Robert Knight II Pensacola, FL

Service is good, I do have difficulty understanding the phone rep; I often must ask her to repeat.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Bonnie Wiedeman Myakka City, FL

No way to communicate without a 30min wait on phone. Very difficult to get a refund for cancelled service visit.

3 years ago

Reply from American Home Shield

Hi Bonnie, I would be glad to speak with you about the service cancellation and service fee.

Sep. 27th, 2022

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Verified Customer

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Jeannette Norfolk, VA

Two service requests were totally messed up and are still unresolved. A different one is still pending weeks later. Sick of no follow through.

3 years ago

Reply from American Home Shield

Hi Jeanette, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 18th, 2022

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Verified Customer

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MaryKay Courtney Bonham, TX

LA Appliance Service is pretty much a scam and should be taken off your list. They do not answer their phone and their Google rating is 1.6. I will call you shortly.

3 years ago

Reply from American Home Shield

Hi MaryKay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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John Krasnick Seabrook, TX

We have been 10 days Without AC and still havent heard from anyone from your company. Even after numerous phone calls and mutiple contractors coming out.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Verified Customer

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Kabir Parikh Littleton, CO

I am a long time customer of AHS. They have always preserved my budget.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Anonymous Morgan Hill, CA

Took a while to get our problem taken care of but communication was great!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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John Lehman Tucson, AZ

I like using the completely automated claim to finish system of AHS.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Elizabeth LaBorde Georgetown, TX

Easy online process to file a claim. No hassle with scheduling.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

American Home Shield Reviews