American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Marcel Webb Gary, IN

I like the fact that I can count on someone to assist me in my time of need

1 year ago

Reply from American Home Shield

Dear Marcel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Tammy Woodford, VA

We are always satisfied with the time frame of our problem being solved

1 year ago

Reply from American Home Shield

Tammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Bryon LA

Have gotten several things fixed and they come out within a day.

1 year ago

Reply from American Home Shield

Dear Bryon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Robert Bush

Website makes it easy to file a claim and see all pertinent information.

1 year ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Ben Gladden Charlotte, NC

That the ac leak was never fixed on my hvac just recharged the Freon without actually fixing the leak

1 year ago

Reply from American Home Shield

Dear Ben, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sanjay Dhawan Boca Raton, FL

Prompt customer service. Quick turn around by services team.

1 year ago

Reply from American Home Shield

Dear Sanjay, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Kimberly Washington, DC

Was very helpful in finding me a company who would see my washer. Happy

1 year ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Paul Sinatra

Coverage on this was pretty solid, and service was exceptional

1 year ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Nader Sonoma, CA

Great company very responsive. I recommend them to my friends.

1 year ago

Reply from American Home Shield

Nadar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Silvestre Modesto, CA

very fast respond after i make my request online very happy

1 year ago

Reply from American Home Shield

Dear Silvestre, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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kathi handt

Always happy to help - understands and connects me with the right companies!

1 year ago

Reply from American Home Shield

Dear Kathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Gary Batavia, IL

They were very easy to deal with and got my appliances all repaired.

1 year ago

Reply from American Home Shield

Dear Gary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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Khaleel Ashraf Birmingham, AL

Quickly re assigned the technician when the first company did not show up

1 year ago

Reply from American Home Shield

Dear Khaleel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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M F

Good, timely service. Our problem was fixed within a couple days.

1 year ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Rosa Miami, FL

Customer not good. They repeat the same over and over. Very deceiving. They tell one thing and then charge you more at time of service. Nope will not recommended at all

1 year ago

Reply from American Home Shield

Dear Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Nov. 1st, 2023

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Verified Customer

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doina b Glendale, CA

Fast efficient service!The problem was solved next day on time

1 year ago

Reply from American Home Shield

Dear Doina, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Karen

They were quick to send us professionals who were able to resolve our problems.

1 year ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Timothy

Easy to deal with and they handled my claim professionally and thoroughly

1 year ago

Reply from American Home Shield

Dear Timothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Robert North Yuma, AZ

Service is outstanding contractors are prompt at reaching out

1 year ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Anand San Diego, CA

They provided a good service. The per visit price is too high though.

1 year ago

Reply from American Home Shield

Dear Anand, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Lisa Sandy, UT

Everytime I request service, it is handled timely and professional.

1 year ago

Reply from American Home Shield

Lisa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Perkins Family

Our water heater was replaced promptly and by an excellent service provider.

1 year ago

Reply from American Home Shield

Dear Perkins Family, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Roger Chase

Overall experience to include the service tech was excellent.

1 year ago

Reply from American Home Shield

Dear Roger, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Beth Sugar Land, TX

Very happy with the repair person and his honest evaluation.

1 year ago

Reply from American Home Shield

Dear Beth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Carolyn

I think the cost of the plan plus the service fees equal what I would pay out of pocket for repairs.

1 year ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Ronald R Bessemer, AL

Loved the timelines and professionalism,everything went super smooth

1 year ago

Reply from American Home Shield

Ronald, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Jeannie

Things get fixed without worry. In the end, piece of mind and quick service

1 year ago

Reply from American Home Shield

Dear Jeannie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Margo Ruiz New Orleans, LA

great service, the quality of the service team was really good.

1 year ago

Reply from American Home Shield

Dear Margo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Dennis Twentynine Palms, CA

Contractor was assigned promptly and problem solved on first visit.

1 year ago

Reply from American Home Shield

Dear Dennis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Sharon Wichita, KS

They cover many things in the house and service requests are easy

1 year ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Bertha Houston, TX

American Home Shield. Is Absolutely Great. Strives for customer Satisfaction

1 year ago

Reply from American Home Shield

Dear Bertha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Mikel Todd Andersen Louisville, KY

While most repair experiences have been fine, the repair process for my dishwasher was a disaster. Still not finalized in over a year plus.

1 year ago

Reply from American Home Shield

Dear Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Joseph

Quick response to trouble calls and responsible problem/complaint resolution.

1 year ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Lois Davison McCall, ID

Claim procedures are beyond my computer knowledge. I am still trying to have this billing paid.

1 year ago

Reply from American Home Shield

Dear Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Melvin Thomas St Louis, MO

Quick service and quality service I recommend American home shield

1 year ago

Reply from American Home Shield

Melvin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Anthony

Quick process to request help, repair was resolved quickly also!

1 year ago

Reply from American Home Shield

Dear Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Ethel Birmingham, AL

Solved our problem most efficiently in a short period of time.

1 year ago

Reply from American Home Shield

Ethel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Clarence Cleveland, OH

Service, customer service, ease of submitting a request for service

1 year ago

Reply from American Home Shield

Clarence, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Mary Beth Harrington St Louis, MO

It is a bit pricey and sometimes the contractors do not follow through but when it works it is great!

1 year ago

Reply from American Home Shield

Dear Mary Beth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Dorothy Chicago, IL

Great service and great recommended vendors to perform the service.

1 year ago Edited October 31, 2023

Reply from American Home Shield

Dorothy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Jeffurs Johnson Katy, TX

Doged and relentless. Finished the job where others could not

1 year ago

Reply from American Home Shield

Dear Jeffurs, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Beth Big Lake, MN

Fast response!! Showed up on time, driedly, and knowledgeable.

1 year ago

Reply from American Home Shield

Beth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Lori Phoenix, AZ

Quick response time, willing to work with you on monthly premium amounts.

1 year ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Lynn Seneca, SC

Schedule repairs promptly & subcontractors are efficient & timely.

1 year ago

Reply from American Home Shield

Dear Lynn, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerrie

They have saved me a good bit of money over the past 20 years!

1 year ago

Reply from American Home Shield

Dear Jerrie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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noelle kenney San Diego, CA

Quick to resolve my issue. Only needed one call and they came out within 24 hours. Fantastic..

1 year ago

Reply from American Home Shield

Dear Noelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Patricia Oak Ridge, TN

Whenever I call to schedule someone American Home Shield is right on it!

1 year ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ken Phoenix, AZ

They are on time and do a great job. Yes I would do it again.

1 year ago

Reply from American Home Shield

Dear Ken, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Johnny and Cam McAllister

Fast claim approval! Fast Repair by a licensed professional!

1 year ago

Reply from American Home Shield

Dear Johnny & Cam, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Nola Jeli OR

Everything from start to finish went extremely smoothly & very quickly.

1 year ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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