American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Beth TX

I was unfortunately very disappointed in the service provided by AHS. It began with unnecessarily long call wait times (over an hour every time I called no matter the time, day or night), then continued with poor customer service, and unknowledgeable service teams. It took 3 air conditioning companies and an electrician (after telling us initially we needed close to a $1k worth of work, most of which would not be covered by our policy) to finally determine that all it needed was some refrigerant. I sure am glad I didn't just agree to the "repairs", though it was tempting after well over 2 weeks of living in a 90 degree home with no air conditioner while going back and forth with AHS and their representatives.

7 years ago

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Nuage Marquez

NEVER USE AHS!! Once again, I have to pull up my contract & read to them the clause that shows I am covered! Every time I use AHS it is a fight to get them to cover what the contract says they should cover. I have multiple contracts and I have many properties. I have two other home warranty companies Choice Home Warranty and America's 1st Choice Home Warranty and I never have this problem with either of these companies. Also, when the tech that AHS finally shows up (which is never when it is originally scheduled) they always claim that the repair isn't covered and will require me to pay an exorbitant amount of money. Yet when I refuse and request they send a second tech from a different company, it is approved by this tech and I am told the 1st tech was lying! But don't take my word for it, on BBB they have 956 BAD REVIEWS OUT OF 958 TOTAL REVIEWS AND 9223 BBB COMPLAINTS!!!!

7 years ago

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Bobbi Roseburg, OR

Told we needed a part for our water pump. Said they would order it and be back in couple of days. That was in November 2016. Every time called it was so coming in any day, then it was the weather, then it was roads closed. Servicing company had to come from an hour and a half away. No one local to service our needs. Finally after numerous calls and a call to our realtor they finally agreed to replace the unit in February. We went all winter without heat thanks to them. We also had a tech come up locally and look at the unit. He told us it needed a part and he could have it overnight. What is up with that???? I bet their families wouldn't have gone without heat all winter. The coldest months.

7 years ago

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Karen Waldschmidt Flower Mound, TX

I've had American Home Shield for 10+ years. They used to be good, but OMG have they changed. The last 2 calls I placed - one for plumbing and one for A/C work - ended up being more expensive because nothing was covered, and I had to pay a $75 copay in addition to the repairs. They cover less and less each year, but charge more and more. They also send HORRIBLE HORRIBLE companies to do the work - I even called American Home Shield to complain about the companies they are sending to my house, and the girl said, "Well, we send out surveys on a regular basis to get feedback from our customers, and our vendors get the highest ratings." I burst out laughing - what a LIAR!!!! Doing a simple Google search will show you the reviews. For my most recent A/C issue, I initially called American Home Shield, they sent someone who said my inside air handler needed replacement. Of course, AHS covered JUST the box. Nothing else, no peripherals. They gave me the list of items that I was going to be charged for, and one of them was sealant. It costs about $15 for a gallon (which is all that was needed) from Home Depot, and they were going to charge me $260!!!!!! I called to cancel my home warranty the next day. The girl transferred me to the "customer retention department", and I assumed they were going to give me some song and dance and discount to make me stay, but after I voiced my complaints, the girl said, "OK. We'll cancel your account." Just like that!!! LOLOL!! They KNOW they are a total ripoff, and keep going because people are naive and don't read these reviews before they sign up. That's the only way AHS stays in business. Since dropping them, every reputable company I have to call for repairs says that AHS is a scam, and the companies who work for them can't get jobs on their own because they are so bad, so they have to rely on the home warranty calls. STAY AWAY.

7 years ago

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Jerry Kinder Scottsdale, AZ

Website stinks. They have no email responses to send photos of broken appliances. Estimated wait times can run from 10 minutes to 30 minutes in the "same" message. All "800" numbers go to the same call center or it seems to be that way. Chat capability is intermittent. No always available. We have had an initial dishwasher fix in since 8/16. It is still broken. We have had no service or intention of service from the contractor since the initial call on 8/21. They provide no feedback to the customer after speaking with the contractor. Customer is left "hanging" not knowing what is or is not going to happen next. I cannot with good conscience recommend this firm or this one contractor. One more thing. We get past due notices on our mobile devices. We go to their website and is shows us current. Very annoying and upsetting. We are considering options and an avenue to gain satisfaction and get our dish washer working again.

7 years ago

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Donald Bright San Antonio, TX

I had been using them for over 7 years now. I had a Water heater replaced in 2012 and it only cost me $75 as promised. Just last month I had our other Water heater replaced (downstairs) and it ended up costing me over $1000.00 out of pocket! When I contacting Home Shield they stated that the contract "terms" have changed and they no longer cover code upgrades? One other item that I believe is important to mention is that the vendor they initially sent out to my house to complete the work had a 1 star rating on Google and there were several very negative reviews. The original vendor the dispatched showed up in a broken down van (windshield busted) half the paint missing and a complete mess. I ended up getting my own vendor and simply filed for a "Cash out" option. Really disappointed in the way they are now choosing to do business.

7 years ago

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Philip Forsberg

They use lowball service outfits to nickel and dime you out of the service you've paid for. My 30 year old air conditioning system had been warranted by them for more than twenty years. When it failed, the idiot they sent out to diagnose and repair claimed I needed a part that would take 30 days of Georgia summer to get. I was able to get a second opinion, only to find out that this part is obsolete, and is not available anywhere for any amount of money. The whole unit needs to be replaced, but AHSmakes money by collecting monthly payments and denying benefits when deserved. I guess they were hoping I would get worn out by their BS and quit without being made whole. They are the worst!

7 years ago

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Joyce Pasley Amarillo, TX

DON'T USE American Home Shield!! Repairman they sent to check AC showed up 2 days later, Said need new AC & HEATING. He had wrapped wire so Heater wouldn't work we found out later. Said AHS wouldn't do much for us & wanted us to buy whole new unit from co. he worked for. Price was outrageous & said would take several days. Was 107 degrees & we're 74 yrs old. Getting late in day so we called another repair business & they came that evening & found wrapped wire to Heater. Came the next day & put in new AC. American Home Shield said we only had 2 options, use the repairman they sent who was not honest or take their cash out of $690. AC cost us $6,325. Person I talked to laughed when I told her that wasn't acceptable. The dishonest repairman they sent even hung up on me when I told him we wouldn't be using his co. We had been with AHS 10 yrs. BEWARE!!

7 years ago

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Tim Baughman Lewisville, TX

It seems that this company has declined in the last several years. Their coverages have shrunk and their costs have risen. There is no guarantee that you can get service should you have an emergency. And there is little care by the service provider that you can't contact anyone. From the fees, they charge per month and the service fees one would be better to save the money for a rainy day instead of wasting on folks that couldn't care less about their customers. I've been with the company for well over a decade. Sadly they don't give a rat's butt about their long time customers. You're better off looking for another group if you need a home warranty service.

7 years ago

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Allison DeCastro Jacksonville, FL

I am not going to bore anyone with any fluff Im just going to give you the facts!! 1) My garbage disposal went out and I called AHS to come and fix, I paid my $75.00 fee and the guy came out....but when he got there he said he needed to replace a pipe by law on the garbage disposal and that he would have to charge me $65.00 to do so. At that price ($135.00) I could have bought the disposal myself and changed it. So the AHS warranty was no help there, nor did anyone tell me when i scheduled the repair that it would cost me an extra $65.00!!!! 2) My refrigerator goes out and is not cooling, Keep in mind that I live in Florida with my wife and 3 kids now. I called AHS and they told me it would be 2 weeks for someone to come out. Ok so 2 weeks go by the guy comes out and says that I have busted fan and that he needed to order the part and it will take a week to come. Ok so the part comes in less than a week and we call to let them know thats its in and they inform us that it will be a week before the guy comes out again. So now we are at 4 weeks with no refrigerator..... a week goes by and no one shows up, so we called again and the guy will be out tomorrow and of course he never showed. So I got fed up and just installed the fan myself which took all of 4 mins and 35 secs to replace. When I called to dispute the $75 dollar charged the lady from AHS said why did someone come to your house? - Well Yes but nothing was fixed - Sorry sir per your contract if someone comes out we charge! REALLY!!!! No customer services skills needed at all to work for American Home Shield!!!!! Is not per the same contract that you fix my refrigerator that was out for over a month and I paid you to fix.. GETS FIXED?!?!?!?!?!?!?!? I WOULD NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THERE ARE TOO MANY COMPETITORS TO HAVE TO DEAL WITH THIS KIND OF SERVICES!!!!

7 years ago

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M Rincon Amarillo, TX

HORRIBLE customer service!!!. Leaking (attic) a/c and damaged drain tray caused water damage to the walls carpet in BR. AHS assigned Rescue Air, (co. owner very un symphatetic to the problem) They are located in Lubbock 125 miles out of my area, with one tech in Amarillo TX.. Initial request was on, 6/10, as an emergency. Rescue come on 6/14!. We called AHS at the end of June. I sent an e-mail to Rescue letting them know of the ongoing problem and requested that a tech be sent back ASAP. later I calledx2. No response. .Finally, I when I reach someone (woman) I told her to please read the e-mail addressed to the owner. She promised to call back with date n time, Never did. and when I reach her again., I was told that the order was re-routed back to AHS to be assigned to someone else! no other explanation . She will not allow a word from me. I got very upset and told her to SHUT UP and let me speak, She hung up and few min later owner called (rude) I was accused of harrasing his scty) (??) I hang up on him. HE BEHAVED AS A MAN WITH A SHATTERED EGO AND NOT A BUSINESS MAN! He called 2x again but I was so angry that I did not pick up. 5 days later I heard from a local A/C co. scheduled appt for the following day., 7/7/2017 Before the appt time he called to tell us that; as per AHS, our policy expired on 7/3...WRONG!! as our bank acct records said otherwise. RESULTS: Children and adults have NO A/C (in a 90+ temperatures, high humidity) 4 ALMOST A MONTH!!!.We called a local a/c and we obtained a written diagnose. We incurred a $704 bill from Servrpo. . I will be calling Texas insurance and will send a letter to the BBB.

7 years ago

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Michele Tampa, FL

Absolutely the worst company I've ever used. There was never less than a 45 min wait time for customer service to answer. Many times the phone rang dozens of times without anyone ever answering. The only way I could ever reach AHS is by selecting the option on the automated service to pay a bill. The company they sent (Boss Electric) were incompetent and extremely rude. They do everything they can to avoid replacing an appliance. I was without a refrigerator for 21 days in December and my neighbor who also had a contract with them was without a washer for over a month. They refuse to use another company other than Boss Electric even when I was told on the phone by customer service that they would not be using that company any longer. I can't believe I paid them for 4 years when I spent countless hours during the whole month of December trying to fix my refrigerator. In all fairness, they finally agreed to reimburse me a large portion of the cost of a new one. However, I'm confident it wouldn't have happened had I not stayed on top of it and called as many times as I had to.

7 years ago

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tammy merriweather Indianapolis, IN

I had American Home Shield insurance for about over 10 years. During that time. I did see a decrease in the response time and also an increase in price. I found this product, our service to be more expensive than what I needed.

10 months ago

Reply from American Home Shield

Dear Tammy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jan. 18th, 2024

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Derwin Courtney Glen Allen, VA

I have had Home Shield Warranty for nearly 20 years. I have had to use there services a couple of times over the years. They were always Great. Until last year. My hot water heater went bad. I called them, they sent out a guy. He looked at my water heater and stated it needed to be replaced. He stated he would be back in 4 days with the new water heater. 4 days later I called him. He stated he forgot about it. Then he told me he would pick it that day and there would be an additional charge. he stated they don’t make enough money from American home shield to cover their time so they needed to make extra money and it would be an additional $250. He wanted to replace the 2 flex pipes to the water heater. I asked him why that they were not leaking. He stated his boss wanted to make extra money. I told him I would not pay for nothing. I called American Home Shied. I told them what had happened and wanted a different company to come. They said I would have to pay a second copay. Or I could do a cash out. I took the cash out. Had a reputable plumber come out. They came out removed the old water heater put in the new water heater and only charge me $150 said I did not need those flex pipes replaced. I would not recommend American Home Shield because they do not police there subcontractors. Once a subcontractor tries to rip out customers they should fire them for being dishonest to the customers.

1 year ago

Reply from American Home Shield

Dear Derwin, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Eric K New York, NY

I don't usually purchase home warranty services but American Home Shield is the one company that I am happy to purchase with. We used them recently for an appliance repair job and the service tech that was sent out was great and very professional. I understand that these services might not always be a value add but in my case I think its worth it.

1 year ago

Reply from American Home Shield

Eric, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Michael Lovetro

I had AHS American Home Shield warranties with two homes for over 15 years. They approved all my claims and they provided great service. They were easy to access online to file a claim. The only the reason I gave four stars is because they raised my deductible twice during that period of time which made me switch to another company.

1 year ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 13th, 2023

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James Galarza Hot Springs, AR

We purchased a home two years ago. Not long after, our AC/Heating unit went out. American Home Shield found a technician and replaced the unit. It was a great experience with minimal cost on our end!

1 year ago

Reply from American Home Shield

Dear James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 29th, 2023

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Russ Hamstring Lake Havasu City, AZ

We've been using AHS for many, many years and only had a couple of issues with them. Once in a while they will give you the run around but they always come through at the end. We've tried a few other companies here and there but always go back to AHS.

1 year ago

Reply from American Home Shield

Dear Russ, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Chrisg Seattle, WA

My realtor negotiated a home warranty with the purchase of our new home. Didnt think I'd ever need it. It completely covered a faulty drain line and the process was easy and fast.

1 year ago

Reply from American Home Shield

Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 22nd, 2023

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Jerry Bella Vista, AR

I really trust American Home Shield, I have been a customer for about 8 years, they have replaced my air conditioner, dishwasher, water heater, and have repaired several other item in my house. I recommend them entirely.

1 year ago

Reply from American Home Shield

Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 15th, 2023

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Dhana Belding Boulder City, NV

I hate that AHS and I had a falling out. This was the best Home Warranty company. I would have given it 5 stars but the issue between myself and their vendor was not resolved properly. The A/C company filed to identify the issue causing the water spot in my attic. When it was finally discovered, I had a hole in my ceiling that should have been repaired by the company but they refused andAHS didn’t stand up for me, the consumer.

1 year ago

Reply from American Home Shield

Hi Dhana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Mike Young

I've had Home Shield for 4 years now. I've had multiple problems with my HVAC. Every time they've been able to get someone out fast. Great customer service. Great contracters.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 2nd, 2023

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James Koller Seattle, WA

Got this home warranty included in the home purchase, rental property, by the agent. It was only for one year and i did have to use it once for a stove that died. Service was fairly quick and the service was covered. Never had a chance to check the limits of the warranty.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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JAMES Pensacola, FL

I don't mind the 54.00$ a month, but the 100$ cost per problem is a bit much. It started out at 75$ when I started with them, but now the cost is higher. Sometimes the company is right on top of the problem, other times it takes several calls and the company coming out will easily take one to two weeks to schedule a visit time.

1 year ago

Reply from American Home Shield

Hi James, We appreciate your feedback regarding your AHS experience!

Mar. 8th, 2023

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G.H.F Frisco, TX

I have been an American Home Shield customer for over 10 years. I have placed claims/ service calls for my HVAC, Hot Water Heater, Fridge, Dishwasher & Washing Machine. All items were serviced properly and returned to working condition. Sometimes I have had to wait two-three days for service, but that comes with the territory.

1 year ago

Reply from American Home Shield

Hi G.H.F,
Your patronage over the past 10 years is more than appreciated! I hope you continue to enjoy American Home Shield and the service we provide!

Jan. 4th, 2023

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Tara Gillispie Hurricane, WV

American Home Shield is so very fast and efficient at sending the perfect technicians for the right job. When our oven went out, they were there the next day to check it and had it replaced that same evening.

2 years ago

Reply from American Home Shield

Hi Tara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 24th, 2022

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Carol Dreiling Wichita, KS

I originally liked the idea of AHS providing reputable companies to complete repairs. However, not being able to select a company turned out to be the biggest detriment. I still had to contact and follow up with the company and AHS. It took one company 3 months to fix the ice maker in my refrigerator after they installed and uninstalled a part in the refrigerator, that should have been placed in the freezer. Another company assigned to check electrical issues never called me back and I contacted AHS 3 times over a 3 week period before my repair was re-assigned to an electrical company that had done prior work at my house. I did learn who to call and who not to call, but the cost of the warranty was not worth the hassle.

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Carol, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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WHITNEY KING Olathe, KS

It is a good to use. They nickle and dime if they have to replace anything. We had to get a new water heater but we had to pay 600 dollars for all the connecting parts to it. They use some really shorty contractors. Lot’s of times I will check the reviews on that contractor and there will be terrible reviews on them. I’ve had to change contractors multiple times.

2 years ago

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Linda Holly Alpharetta, GA

They are great on small items like Disposals but anything large - not so much. HVAC - constant small repairs - technician from 75 miles away. They refused to repair. Washer/Dryer combo - Tech told me right out that they would decline to repair due to costly part. So he left without fixing. I called to complain and they assigned the same guy who never showed. I called to cancel my membership and the guy was very nice - talked me out of cancelling and would send repairman without my paying my deductible. Never heard from them again!

2 years ago

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Rosie Ewing Houston, TX

There are many hidden conditions to gain services. They make it appear that all you have to do is pay the cost of the policy and the service fee when to file a claim and everything will be repaired or replaced by American Home Shield. That is not true. They do not fix plumbing problems that occur behind d the wall. Nor do they replace dishwashers that can be patched in order to have you call later and create another service call and change.

2 years ago

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Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

2 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

2 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

2 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

2 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Heard about American Home Shield while watching This Old House, I gave them a call to talk about pricing and details about submitting claims when needed they answered all my questions

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

2 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

3 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

3 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

3 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

6 years ago

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Verified Customer

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Jordan Woodson Warren, MI

The do an amazing job of dispatching but their follow up is poor. Someone was supposed to contact me months ago about a water heater replacement and no one did

1 year ago

Reply from American Home Shield

Dear Jordan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Michelle

They are always willing to help with whatever service I need.

1 year ago

Reply from American Home Shield

Dear Michelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Diane Gardendale, AL

They are professional and had a quick response.. Great company

1 year ago

Reply from American Home Shield

Dear Diane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 15th, 2023

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Verified Customer

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Dennis TX

2023 has been a good year with timely service and coverage. Thank AHS.

1 year ago

Reply from American Home Shield

Dennis, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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cyber El Paso, TX

It’s easy to request service and they usually assign someone within 24hrs

1 year ago

Reply from American Home Shield

Dear Cyber, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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michael casper Kansas City, KS

Value is great but talking to an automated system is very difficult and frustrating.

1 year ago

Reply from American Home Shield

Dear Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Lori Dodson Midland, TX

I've had AHS for at least 8 years and they have always treated me well.

1 year ago

Reply from American Home Shield

Dear Lori, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

star star star star star

Patricia Hood Lithonia, GA

The technician Joe did a great job! he was knowledgably and he knows his job.

1 year ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

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Verified Customer

star star star star star

Gavriel Pearl River, NY

Great Company!! No issues with their process and they had great communication.

1 year ago

Reply from American Home Shield

Dear Gavriel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 9th, 2023

American Home Shield Reviews