American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Donna

Our last two service situations have been nightmares. My wife and I are incredibly disappointed in how everything was handled. No compassion for us as customers

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Robert Oidtman

They sent a service person to take care of the issue. He could not fix it. They still charged me $100 for him having come out. I still have a problem.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Robert Pritchett Fairborn, OH

Employees are not qualified, professional or vetted. One air conditioner repair guy charged a lot misinformation and I had a minor repair from another company..

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Verified Customer

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Shelby Lopaze Las Vegas, NV

I really appreciate how American Home Shield services me as a customer.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Jackie Rice Greenville, MS

Prompt and professional service. Very courteous repair men.

3 years ago

Reply from American Home Shield

Hi Jackie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Katherine Farley Denver, CO

Fast and fair service. They always respond in a timely fashion.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Arthur Madise Mobile, AL

Easy process. Great price. Love the security of the coverage.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Pratik Karvekar East Hanover, NJ

They always come through quickly. Companies they send out do a good job.

3 years ago

Reply from American Home Shield

Hi Pratik, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Jannie Jones Memphis, TN

Willing to listen to customer to set up contractor for repairs to be done.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Patrick W Robinson Arlington, TN

I received a quick response and my request for a plumber was processed quickly.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Allison Yearby Bessemer, AL

They real professional,when I made my claim,they were on right away.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Jean Hitt Lithia Springs, GA

Had a great experience with my refrigerator and air conditioning repairs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Lisa Leahy Yutan, NE

Company responded quickly to my concerns and worked to remedy problems.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Peggy Giragosian Doswell, VA

Service was a little slow, but customer service was very good.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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helena rue Pittsburgh, PA

promptly takes care of problems and easy to reach by phone if neccessary

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Henry Earl Newnan, GA

Efficient and helpful during my crisis with a quick resolution

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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David B. Pena Mission, TX

I've used them 3 times now, and everytime I've been COMPLETELY satisfied!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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David Grippi Matawan, NJ

They have been very responsive to getting things fixed quickly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Delilah Lewis Broomfield, CO

They are respectful and try to get you contractors as soon as possible

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Avi Ashkenazi Cliffside Park, NJ

He knew what to do right away and in no time my microwave was working again.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Bridgett Holloway Lancaster, TX

My problems was taking care of right away customer service was really helpful

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Maria Vomvolakis West Bloomfield, MI

Made appointment, came assessed the problem and replaced the defective part

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Carol Campbell Huey San Antonio, TX

They responded promptly and answered my husband's questions.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Mohamed Clermont, FL

Very professional and knowledgeable about my A/C unit. Fast service!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Eleanor Hudson, FL

Every time I had a problem, they solved it with professionalism and knowledge.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Karen Roark Fredericksburg, VA

I've tried other home warranty and american home shield is by far the best

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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John Harp Bellevue, OH

we needed our a/c repaired and the tech was trustworthy, reliable and honest

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Wahidi Antioch, CA

Timely professional service. Never any disputes on coverage

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Dante Buccieri Chandler, AZ

Quick response time and the ease of getting the actual problem fixed!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Brad Douglasville, GA

I love that AHS takes the management of contractors from us.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Joellen Leavelle Woodbridge, VA

My situation was dealt with in a professional and timely fashion

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Ivo Morales Washington, DC

You call...you zoom the problem, AHS has prof. out to repair it in 2-3 days

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Monette Hightower Deer Park, TX

When I have a problem, AHS is always ready to send someone to fix it!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Mary kirton Wimauma, FL

fixed on time and at requested, was happy with the service provided

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Karen Gates Camano Island, WA

Very helpful and fast in solving problem-Got a recall scheduled

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Craig Schwinger Raleigh, NC

Signing up for service was very easy and communication was good.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Steve giniat Manhattan, IL

Rapid response from time called and repaired done all in less than 24 hours!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Dan Harris Sparks, NV

Each time we have had an issue, they are so helpful and timely.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Diane L Lester Broken Arrow, OK

Have used them several times and always satisfied with results

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Jacqui Spring, TX

We call they are always there no matter the time or problem!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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DONNA THOMPSON Youngstown, OH

So far, most of my needs have been approved. Customer Service has been great.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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eileen wolters Zanesville, OH

The guy came as planned. Was professional. Solved my problem quickly.

3 years ago

Reply from American Home Shield

Hi Eileen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Nirupama Sammamish, WA

The technician was expediant, friendly, and knew what he was doing.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Robert Ortiz San Antonio, TX

They did fine. They did fine they did fine they did fine they did fine

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Candice Armey Wichita Falls, TX

Great customer service great experience not long to wait on the phone

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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JoAnne Favors Chattanooga, TN

Customer service was great. The service provider was on time

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Sheneta Riverdale, IL

Making a claim was easy however getting resolution took longer than expected

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Doyle Vogler Lubbock, TX

I'm 95% happy with the company the price and the service companies they send out

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Alexandra M Fraser Columbus, OH

I had to get my AC serviced and it was quick and easy and affordable

3 years ago

Reply from American Home Shield

Hi Alexandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Vincent Vanellis Rockford, IL

Monthly premium went up $15 without a notice, compared to like $3-$4 all the previous years.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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