American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Noemi Davila San Angelo, TX

My issues are generally resolved without excessive wait time

2 years ago

Reply from American Home Shield

Hi Noemi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Catherine Dillenbeck Surprise, AZ

They were on time and very communicative and fixed the problem quickly!

2 years ago

Reply from American Home Shield

Hi Catherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kathy Rowland Taft, CA

Every time I needed a service it was always quick and efficient

2 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Khurram Nazeer Louisville, KY

Efficient , knows the problem quickly , in time , don't waste time

2 years ago

Reply from American Home Shield

Hi Khurram, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Judie Minie San Jose, CA

AHS tried to fix the refrigerator, and offered me a new one when they couldn't.

2 years ago

Reply from American Home Shield

Hi Judie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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luigi scaggs Sweetwater, TX

Right from the get go, everything went like clockwork.

2 years ago

Reply from American Home Shield

Hi Luigi, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Deborah Kane Euless, TX

AHS has always helped me with all problems with courteous staff

2 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Cheryl Petersen Columbus, OH

They had a quick and excellent response to our A/C Problems.

2 years ago

Reply from American Home Shield

Hi Cheryl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Judy Barber North Las Vegas, NV

I have always had excellent referrals. Professional and skilled technicians.

2 years ago

Reply from American Home Shield

Hi Judy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Shonda Greene Lansing, IL

I have had very good experiences with AHS and the person they sent out.

2 years ago

Reply from American Home Shield

Hi Shonda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Russell Pickett Stafford, VA

Timeliness if response, coverage of appliances and ease if claims.

2 years ago

Reply from American Home Shield

Hi Russell, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Maria Saldaña Katy, TX

They were very thorough in their findings and took care of the issue easily.

2 years ago

Reply from American Home Shield

Hi Maria, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Walter green Rush, KY

Got my stuff fixed in a timely fashion and fixed right the first time

2 years ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Gary Olsen Leander, TX

Things have improved in the past year ... Better about repairing and less apt to push replace

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Andrew & Wendy Gatzke Abilene, TX

Three had to come back but otherwise great. And they still need to come back to fix our faucet.

2 years ago

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Verified Customer

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dewi tan Claremont, CA

It's just slow to get the work done but did your best to get the second plumber to do the job

2 years ago

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Verified Customer

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Scott Bomye Flagstaff, AZ

No follow up on getting things fixed take their sweet time to get things fixed had to wait 2 months to get dryer fixed.I could not rate you any less.or I would have.

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Stephen Price Florence, SC

I have had to put in multiple requests to get things fixed continually paying 100 a time to get the same issue fixed.

2 years ago

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Verified Customer

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Deborah Davis Trussville, AL

Difficult to understabd customer service reps overseas and never ending loopholes they claim in order to not cover certain things

2 years ago

Reply from American Home Shield

Hi Deborah, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Pedro Eguia Los Banos, CA

Paid to get my ice maker in my refrigerator 2 times and never been fixed otherwise everything has been good

2 years ago

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Verified Customer

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Damon Pearson Windsor, CA

Had past trouble reps would not help me solve the issue. Most recent experience was very favorable though

2 years ago

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Verified Customer

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Ian C Davis Red Oak, TX

I had a microwave problem, paid the co-pay and the repair company never showed up. Never received my refund of 75.00

2 years ago

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Verified Customer

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Scott Rumley Owasso, OK

Whites AC was awesome! Timely, professional and accommodating!

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Fariba Shahmirzadi Rancho Cordova, CA

I received a call from service provide within required time frame.

2 years ago

Reply from American Home Shield

Hi Fariba, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 3rd, 2022

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Verified Customer

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Beverly R Jacobs Clayton, NC

The technician was very knowledgeable about what the problem was

2 years ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Bridgette Bradley Fort Mitchell, AL

Very helpful And professional. Jessica address all my issues.

2 years ago

Reply from American Home Shield

Hi Bridgette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Rhonda Radford Newark, OH

All my dealings with AHS has been professional and easy to work with

2 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Dan Norton Olive Branch, MS

Items repaired in a timely manner and the quality of the work was great

2 years ago

Reply from American Home Shield

Hi Dan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Sharon Witt Fountain Hills, AZ

It was easy to get my job done! Phone call & they did the rest!

2 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Malcolm Heiser Prescott, AZ

AHS has been very responsive and thorough in their claims process.

2 years ago

Reply from American Home Shield

Hi Malcolm, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Jennifer M Van Tassel Cameron, NC

Excellent service, fast response and provided me with updates on providers

2 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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Lonnie Graham El Paso, TX

They are quick and efficient! Very friendly and good customer service.

2 years ago

Reply from American Home Shield

Hi Lonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Charlene Berger Snellville, GA

They were very friendly helpful with finding a good quality plumber

2 years ago

Reply from American Home Shield

Hi Charlene, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Rachel Davis Memphis, TN

Everything went according to plan can't complain would use again

2 years ago

Reply from American Home Shield

Hi Rachel,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Stephen Charlotte, NC

Prompt service from Cain Home Repairs, a top shelf AHS contracted provider.

2 years ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Suzanne Vaughn Jacksonville, FL

The process was easy. The work was handled in a timely manner.

2 years ago

Reply from American Home Shield

Hi Suzanne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Sandy Talmadge Roberts Lexington, MO

AHS TECHS DELIVERED NEW FRIDGE AND RENOVED OLD FRIDGE Within UNDER 45 MINUTES

2 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Linda Albers Laguna Hills, CA

Home Shield is always efficient and the technicians timely perform the work.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Veronica Jennings Rocky Mount, NC

They resolved my issues promptly, professionally and satisfactory.

2 years ago

Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Irma Lozano Fresno, CA

Excellent service, the companies you use to service are always the best

2 years ago

Reply from American Home Shield

Hi Irma, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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Aaron Taylor Hickory, NC

Quick attention to getting job done and speed of getting contractors to the job

2 years ago

Reply from American Home Shield

Hi Aaron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Riches Henderson, NV

Helped with our problems with electricity And sir conditioner

2 years ago

Reply from American Home Shield

Hi Riches, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Corinea Lee Montrose Heights, VA

They do things in a timely manner, setting apptments was very easy

2 years ago

Reply from American Home Shield

Hi Corinea, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Jose San Jacinto, CA

I had a couple de issues and they resolved very fast and professionally

2 years ago

Reply from American Home Shield

Hi Jose, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Tony Sands Cantonment, FL

Very fast response time and very professional. Worth every dollar!

2 years ago

Reply from American Home Shield

Hi Tony, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Amy Mantooth Oklahoma City, OK

Fast and speedy work done. Workers are also friendly when they come over.

2 years ago

Reply from American Home Shield

Hi Amy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Brenda Harvey New Braunfels, TX

The contractor contacted us quickly and was able to help within 24 hours

2 years ago

Reply from American Home Shield

Hi Brenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Reginald G Bagube Jr Sparks, NV

Always quick to assign a contractor to fix the problem; no hesitation ever!

2 years ago

Reply from American Home Shield

Hi Reginald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Samuel DeWalt Missouri City, TX

Had a problem with A H S one of the contractors who didn't finish the job on my A/C

2 years ago

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Verified Customer

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KRISTIE J CAPTAIN Sulphur, LA

Tri's AC did a great job with our AC units and checked all 4 of them

2 years ago

Reply from American Home Shield

Hi Kristie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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