American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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DONNA THOMPSON Youngstown, OH

So far, most of my needs have been approved. Customer Service has been great.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Candice Armey Wichita Falls, TX

Great customer service great experience not long to wait on the phone

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Joellen Leavelle Woodbridge, VA

My situation was dealt with in a professional and timely fashion

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Nirupama Sammamish, WA

The technician was expediant, friendly, and knew what he was doing.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Robert Ortiz San Antonio, TX

They did fine. They did fine they did fine they did fine they did fine

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Sheneta Riverdale, IL

Making a claim was easy however getting resolution took longer than expected

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Craig Schwinger Raleigh, NC

Signing up for service was very easy and communication was good.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Mary kirton Wimauma, FL

fixed on time and at requested, was happy with the service provided

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Steve giniat Manhattan, IL

Rapid response from time called and repaired done all in less than 24 hours!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Dan Harris Sparks, NV

Each time we have had an issue, they are so helpful and timely.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Ivo Morales Washington, DC

You call...you zoom the problem, AHS has prof. out to repair it in 2-3 days

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Diane L Lester Broken Arrow, OK

Have used them several times and always satisfied with results

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Jacqui Spring, TX

We call they are always there no matter the time or problem!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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eileen wolters Zanesville, OH

The guy came as planned. Was professional. Solved my problem quickly.

4 years ago

Reply from American Home Shield

Hi Eileen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Monette Hightower Deer Park, TX

When I have a problem, AHS is always ready to send someone to fix it!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Alexandra M Fraser Columbus, OH

I had to get my AC serviced and it was quick and easy and affordable

4 years ago

Reply from American Home Shield

Hi Alexandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Juan Ortiz Pompano Beach, FL

The customer service people has always been courteous and helpful

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Michael G LaVorgna Harker Heights, TX

First service was quick but took three visits to determine we needed a new dishwasher.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Vincent Vanellis Rockford, IL

Monthly premium went up $15 without a notice, compared to like $3-$4 all the previous years.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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Verified Customer

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Doyle Vogler Lubbock, TX

I'm 95% happy with the company the price and the service companies they send out

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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William Quarles Hephzibah, GA

it was a good experience, we had problems with AC after the 2. day problems solved

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Arthur Bradley Bessemer, AL

Great service and willingness to get the problems fixed whatever it takes - can do attitude

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Thomas Champion Las Vegas, NV

Had to wait several days for the repairman to get approval from AHS to repair broken AC

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Kimberly Colvin Canton, GA

The first contractor they sent was bad; but when I complaint they sent a good contractor.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Michael Gilmore Dallas, TX

Rates went up 20 per cent. A new sign up with my current plan is 59.99 month my rate went up to $70 a month

4 years ago

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Verified Customer

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gail obrien Carlsbad, NM

The technician promised date that the repairs would be completed and it was a week later.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Dave Melton Jackson, MS

Bad experience with ceiling fan/electrician and terrible experience with AC mechanical service provider.

4 years ago

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Verified Customer

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Bob Pacific Grove, CA

Both times I used AHS service providers their service was less than adequate. Technician would refer to supervisor that never return call.

4 years ago

Reply from American Home Shield

Hi Bob, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 14th, 2022

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Verified Customer

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David Cookerly San Antonio, TX

Very responsive to needs. Answers all questions and fast response times.

4 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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JoAnn Jackson Louisville, KY

They come through on their promise to repair or replace an item

4 years ago

Reply from American Home Shield

Hi JoAnn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Rebecca Sapien-Melchor Bonita, CA

Help me get a AC Contractor immediately due to my health issues today.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Claude Morey Jackson, MI

I have had 2 claims and they went very smooth, very happy will return to AHS.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Clint Tenney Melissa, TX

Great coverage and they use great companies with really reliable reps

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Wilson Gaillard Greenwood, MS

Have very good rates and good contractors with an easy to understand contract

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Carl Taylor Charlotte, NC

Because they did an excellent job in fixing my plumbing issue.

4 years ago

Reply from American Home Shield

Hi Carl, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Sabata Spotsylvania, VA

The Professionalism of the individual and always getting things fix.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Tim Reed Kennewick, WA

Very efficient with claims calls. Quick response and good technicians.

4 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Joseph Battiest Fort Worth, TX

Outstanding customer service and knowledge of repairing air conditioning.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Alison Allen Riverview, FL

Very professional, quick response time, and technicians are very professional

4 years ago

Reply from American Home Shield

Hi Alison, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Jesús Herrera Selma, NC

We quickly received high quality service from one of the assigned providers.

4 years ago

Reply from American Home Shield

Hi Jesus, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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ANNETTE LAKAS Westerville, OH

reliable company, easy and quick to file a claim, and quick response

4 years ago

Reply from American Home Shield

Hi Annette, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Rebecca L Baughman Apopka, FL

Great services, help when I needed do to husband health condition.

4 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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DEBORAH KELLY Amarillo, TX

waiting 6 months for my wall over- dishwasher repair does not communicate

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Sarah Williams Scottsdale, AZ

Made one call, my item was covered, the ball started rolling""

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Vickie Saunders Tehachapi, CA

Good service, fast response, I will contact them again when I need them

4 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Regina Seavers Statesville, NC

It was an easy process. I needed roof repair and it was a positive process

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Linwood E Lane Greenville, NC

Always a great experience from request for repairs until completed

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Isabel Benavidez Dumas, TX

They do an awesome job. Getting us the best help , quickly on our claims.

4 years ago

Reply from American Home Shield

Hi Isabel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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PAMELA MARTIN Fresno, CA

My kitchen sink clogged and they did a great job fixing my issue.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Mirna Yorde Orlando, FL

They Are very Serious , confidential , fast and comprehensive !

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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