American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Gail R Berry Walla Walla, WA

They helped get me an appointment for my maintaining my air conditioner

2 years ago

Reply from American Home Shield

Hi Gail, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Pedro Heleno Fort Worth, TX

Experts are send to the job and they are expert at what they do.

2 years ago

Reply from American Home Shield

Hi Pedro, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Karene Gilmore Apopka, FL

Very Prompt in handling claims. Customer service is always excellent.

2 years ago

Reply from American Home Shield

Hi Karene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Verified Customer

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Patricia Rohnert Park, CA

AHS jumped in and had a repair company right away totally happy

2 years ago

Reply from American Home Shield

Hi Patricia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Thomas J Bedward Bella Vista, AR

They took care of everything and they answer all my questions

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Roger Alexander Jacksonville, TX

Always there when I need them, quick service and replacement of damaged items

2 years ago

Reply from American Home Shield

Hi Roger, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Vernon Boardley North Las Vegas, NV

Everything was good and we experienced a really pleasant visit.

2 years ago

Reply from American Home Shield

Hi Vernon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Juan Solis Reston, VA

Microwave repair experience was awful while water heater leaks repair was better

2 years ago

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Verified Customer

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Ronald Brown Jacksonville, FL

The process to request a service was easy but you don't have options on who to choose.

2 years ago

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Verified Customer

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Mark Laske Chicago, IL

AHS was easy to contact and took care of my issue with a reputable company.

2 years ago

Reply from American Home Shield

Hi Mark, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Audrey Arlington, TX

Technician was great, friendly. Diagnosed the issue right away and fixed it

2 years ago

Reply from American Home Shield

Hi Audrey, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Laura Webbers Falls, OK

I would say before it wasn't the best but the last 2 visits was excellent

2 years ago

Reply from American Home Shield

Hi Laura, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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George Honolulu, HI

They don't hesitate in connecting me to a business whatever my need would be.

2 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Christina Shih Walnut Creek, CA

The service of locksmith was great but the English of the American Home agent spoke was very difficult to understand.

2 years ago

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Verified Customer

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DONNA JEAN BERGER Muskegon, MI

Brought plan for protection for new home bought only to find I end up paying majority of cost of repairs.

2 years ago

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Verified Customer

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Joan West

Just had a minor issue with monthly billing, but it was resolved quickly

2 years ago Edited January 10, 2024

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Verified Customer

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joy padula La Crescenta, CA

After much hassling, I was finally able to get a second opinion and the problem was then taken care of

2 years ago

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Verified Customer

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Jolene Cook Prescott Valley, AZ

1 out of 3 service calls was good. It's taking forever to get an AC person out for a service check.

2 years ago

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Verified Customer

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larry d merritt Wakulla Springs, FL

just havent had good service or experience from the providers. They all blame ahs but as a customer i dont care i just want service

2 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number.

May. 31st, 2022

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Verified Customer

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Kevin Abeyta Marshville, NC

Our dishwasher sat in the front room for three weeks, and now is sitting in place, not operating still, a mint after delivery!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 31st, 2022

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Verified Customer

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Becky Rankin Lincoln, NE

Worst experience in 5 years with AHS, I was sent out a repairman NOT HVAC and it took 9 days without AC to get if "fixed" plus cost me almost $400 out of pocket

2 years ago

Reply from American Home Shield

Hi Becky, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Donna Motsinger Davison, MI

Very quick and professional. They really know what they're doing.

2 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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kim vu

Very helpful transparency always listen and be patient with me and answered all my questions

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Bonnie Collins Phoenix, AZ

They provided prompt service when we needed it with an excellent company

2 years ago

Reply from American Home Shield

Hi Bonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Billy Lexington, TN

They do what they say they will have fixed all problems in a timely fashion.

2 years ago

Reply from American Home Shield

Hi Billy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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arthur Prague, OK

they are very helpful and get our situation solved in a timely matter

2 years ago

Reply from American Home Shield

Hi Arthur, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Bernard Emmanuel Frost Moore, SC

The service was timely timely and response time was perfect.

2 years ago

Reply from American Home Shield

Hi Bernard, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Dorothy verbal Fountain Hills, AZ

They are very helpful and efficient. The response to the customer is fast

2 years ago

Reply from American Home Shield

Hi Dorothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Carrie Baze Hewitt, TX

They are easy to work with, helpful, know what they are doing ad doing it well.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Hal Galbraith Tucson, AZ

The servicer was excelent, polite, and proficient at his work.

2 years ago

Reply from American Home Shield

Hi Hal, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Hutchens Linda Johnson Williamsburg, VA

The work order is filed very soon after I make a service request.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Kristin King George, VA

Quick response, friendly AHS staff. Friendly safe vendor that came to the house

2 years ago

Reply from American Home Shield

Hi Kristin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Jeffrey Hartley Converse, TX

My experience was Excellent, timely and professional. I would recommend them

2 years ago

Reply from American Home Shield

Hi Jeffrey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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LEONA PEREZA Kailua, HI

My experience was excellent. Always prompt, responsive and does excellent work.

2 years ago

Reply from American Home Shield

Hi Leona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Adrianne Watson Wakefield, KS

Never had a problem with a claim. Customer service always on point.

2 years ago

Reply from American Home Shield

Hi Adrianne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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William Katy, TX

Pleasant people, follow through with you on scheduling companies.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Ellen Woods Hutchins, TX

Very prompt in finding and solving my issues in my home.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ellen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Miyuki Martin Folsom, CA

Service technician was very knowledgeable and he has done an excellent job.

2 years ago

Reply from American Home Shield

Hi Miyuki, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Dnita Moseley Jonesboro, GA

So far everyone that has had to come out has been very professional

2 years ago

Reply from American Home Shield

Hi Dnita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Susan O. Cooper Marble Falls, TX

Technician was on time, very professional and solved our issue quickly

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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William Brothers Bend, OR

Quality, experienced, knowledgeable, honest assessment of our AC issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Gerry Granacki Fort Worth, TX

quick response to request for service and a good service provider

2 years ago Edited October 5, 2023

Reply from American Home Shield

Hi Gerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Katarina Georges Winter Haven, FL

Really convenient, I like that I don't half to search for services

2 years ago

Reply from American Home Shield

Hi Katarina, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Ann D Niessen Ridgecrest, CA

Prompt service getting the appropriate contractor to fix my problem.

2 years ago

Reply from American Home Shield

Hi Ann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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JOHN TORBECK Los Altos, CA

Rapid service call and timely settlement for appliance replacement.

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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juanita McGaha Leeds, AL

handled claim quickly, assigned a great vendor to make repairs

2 years ago

Reply from American Home Shield

Hi Juanita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Angelique Blain Success, MO

Fast service with no hassles. The service guy was professional and very nice.

2 years ago

Reply from American Home Shield

Hi Angelique, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Rick Brandtjen Menomonee Falls, WI

Fast service, great contractor. Problem resolved easily and quickly.

2 years ago

Reply from American Home Shield

Hi Rick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Mr James E Tyler III Bishop, CA

Almost instantaneous response. Great subcontractors. Great follow up.

2 years ago

Reply from American Home Shield

Hi Mr. James, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Daniel P Green Stockbridge, GA

Fast and effecient, the service tech was professional and didn't waste any time

2 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

American Home Shield Reviews