American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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HELEN HITZFELD San Antonio, TX

a/C WENT OUT AND THE TECH WAS OUT THE NEXT DAY TO REPAIR IT.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Elizabeth Fetherolf Las Vegas, NV

Quick response time and the contracted vendors are easy to work with.

3 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Marcella Williiams Mount Vernon, TX

Never a problem just have to call they get some one out to fix issue

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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David H Duncan Hampton, VA

repair was done quickly and efficiently, repair person was very knowledgeable

3 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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janet Clark Leesburg, FL

A/C repaired on a timely basis and knowledgeable serviceman.

3 years ago

Reply from American Home Shield

Hi Janet, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Celina Serrano Spang Minneapolis, MN

Easy to put in a service request. Typically a provider contacts me right away.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Nicole Murphy Des Moines, IA

I had a awesome experience. The service was prompt and easy.

3 years ago

Reply from American Home Shield

Hi Nicole, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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kathy Alexander Salina, KS

most of the time AHS has licensed contractors to work on your item

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Flora Gibson Ambridge, PA

We had two problems at the same time and AHS handled them very professionally.

3 years ago

Reply from American Home Shield

Hi Flora, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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P, Beckers Minneapolis, MN

I've been very happy with the service as they cover most items in my house.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Gregory Gardner Portsmouth, VA

It's a great value for people who aren't handy with household repairs!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Rachel Gig Harbor, WA

Easy, efficient, friendly and helpful - I am a happy client!

3 years ago

Reply from American Home Shield

Hi Rachel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Len Woodland Hills, CA

Response time is great, never have to wait more than a day to get service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Randy Gray Florence, AL

My elxperience was excellent. The service has always been outstanding.

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Kenda vsughn Manchester, OK

Helpful customer service ,Knowledgeable, explained options for replacement.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Raul Rivera Jacksonville, FL

Fast, easy, no hassle, company assigned did an outstanding job

3 years ago

Reply from American Home Shield

Hi Raul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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David Lindsay Houston, TX

perhaps a lack of chasing for parts ordered by AHS causing delay in installation

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

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Verified Customer

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Dave Stanton Nevada, IA

The diagnosis and repair was simple and accurate. The wait time for parts was the only issue

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

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Verified Customer

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Theresa Francis Mabank, TX

I received the notification within a day that someone would be out to fix my a/c

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Connie Phoenix, AZ

Took care of problems right away. Sent service company that knew what they were doing.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Lyssa Stapleton Sunland, CA

Customer service agents are courteous, but ineffective. They often have trouble understanding complex issues.

3 years ago

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Verified Customer

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David Williams Wenatchee, WA

Better service with last 2 repairs but had to wait over a month to resolve situation with washer repair.

3 years ago

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Verified Customer

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Jose Caldas Atlanta, GA

For my last repair, communication back from you and the repair provider were inconsistent and incomplete.

3 years ago

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Verified Customer

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Mary Johnson Annapolis, MD

I requested a report of my services as of today 7/1/22 I have not received it. I have call a twice on this issue

3 years ago

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Verified Customer

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Diane Richland, WA

They're better now, but it used to be hard to get a human. And the contractor they assigned didn't do the work

3 years ago

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Verified Customer

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Steve Blanchard Orange, TX

Extremely low grade product replacement that do not work according to advertised. Have to buy better product on my own.

3 years ago

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Verified Customer

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Carol Bennett Marietta, GA

Sending Customer service offshore is a disaster. People can't understand you and you can barely understand them.

3 years ago

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Verified Customer

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Jing Li Richardson, TX

It was a horrible experience! Cannot believe this happened in the US as a country respect law. The insurance company charged me money with fake reasons.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Zia Iqbal Round Rock, TX

My AC has been down for almost 6 weeks and I am getting running and still no resolution. Company's customer service really worst that I have ever dealt with.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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George Hursh Mesa, AZ

I recently dealt with one of their AC contractors (SameDay Air Repair) who not only over charged me for refrigerant but also I have doubts anything was actually done.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Matt Houston, TX

Out of 3 problems only 1 was covered. I feel that I am mostly just wasting my money at this point and it's very upsetting.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Stephanie Bouldin Dayton, OH

American Home Shield seems to represent the contractors versus the consumer who has entered into a contract with the company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Chichio Hand Silver Spring, MD

The repair guy you sent me(Sears)the first time broke my fridge. The one you sent me this week (Wright) doesn't answer OR return my call.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Verified Customer

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Timothy churchwell Racine, WI

They were good until I had a real problem. have a broken main line neither insurance nor home warranty will help. I bought my home 6 months ago.

3 years ago

Reply from American Home Shield

Hi Timothy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Lilian m badillo Apopka, FL

Because still waiting after 15 days to fix my pb with my fridge and between them and the company contractor they can't still get any answers

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Verified Customer

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Teri McClelland Spotsylvania, VA

They don't follow up on their contractors. I had one that didn't complete the job and i am still waiting for a replacement battery since January

3 years ago

Reply from American Home Shield

Hi Teri, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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David J Byrd Sr Hammond, LA

AHS has saved me a lot of money. Excellent customer service

3 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Hetzal Hartley Roanoke, VA

Do a good job of getting contractors in fair amount of time.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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JEANNETTE Barragan Port Saint Lucie, FL

They are fast at gettIng service and the cost is never more than the 75.00

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Naumoff Charleston, SC

Took care of everything hassle free and timely response time

3 years ago

Reply from American Home Shield

Hi Naumoff, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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John DeLacy Rocklin, CA

Our experience with AT's service technician was first Class!!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Sheri Stover Bartlett, IL

I used the website and it was quick and easy. Had a tech call the next day.

3 years ago

Reply from American Home Shield

Hi Sheri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Kathryn James Wilsonville, OR

Quick and Easy. Also proactive for certain maintenance services. Love that!

3 years ago

Reply from American Home Shield

Hi Kathryn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Beverly Calhoun Houston, TX

My Request for AC repair was addressed and handled very quickly.

3 years ago

Reply from American Home Shield

Hi Beverly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Larry Dahl Santa Rosa, CA

Their assigned contractor for an air conditioner repair was excellent

3 years ago

Reply from American Home Shield

Hi Larry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Anita Sumpter Bothell, WA

Always courteous, helpful and answers within a short time period.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Carolyn Armstrong Las Vegas, NV

Excellent technican knew exactly what was wrong and fixed it immediately

3 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Ellie W Jones Macon, GA

Always do what needs to be done at a value to their customers

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Henry chow Lake Oswego, OR

Great customer service and the plan was relatively comprehensive

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Susan Clemson Okatie, SC

They took care of my problem in an efficient and timely manner

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

American Home Shield Reviews