American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Sabata Spotsylvania, VA

The Professionalism of the individual and always getting things fix.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Guy Dancy Charlotte, NC

Fast. efficient, knowledgeable, friendly service. Got it right, right away.

3 years ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Kinyta brown Westchester, IL

On time and fixed my problem. Also was very informative about the issue

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Phillis Reid Huntsville, AL

Best Care was very knowledgeable and quick to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Phillis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Mary Freeman Macon, GA

There has always been prompt resolution whether with repair or replacement

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Donald East Stroudsburg, PA

Reliable company for household appliance repairs/replacement

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Joe Correll Whitetop, VA

People show up when schedule and are very nice and professional

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Len Goodman-Powery Ashburn, VA

Reliability, that's all I want to say. Nothing else needs to be said.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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PAMELA MARTIN Fresno, CA

My kitchen sink clogged and they did a great job fixing my issue.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Johnnie Yates Honolulu, HI

quick resolution to problem. was able to submit request online

3 years ago

Reply from American Home Shield

Hi Johnnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Lucero Lopez Modesto, CA

They have been able to resolve all of my home issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi Lucero, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Alisa Lemmons Hernandez Fresno, CA

They were so nice . They explained everything that I ask about

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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April Jackson Mobile, AL

Very prompt customer service and very professional when it came to a claim.

3 years ago

Reply from American Home Shield

Hi April, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Garu Wyrick Lebanon, OH

Repair was done next day. He had all the parts that he needed for the job.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Everett Rasmussen Prattville, AL

We have used AHS 3 times and each time the service was outstanding.

3 years ago

Reply from American Home Shield

Hi Everett, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Regina Seavers Statesville, NC

It was an easy process. I needed roof repair and it was a positive process

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Isabel Benavidez Dumas, TX

They do an awesome job. Getting us the best help , quickly on our claims.

3 years ago

Reply from American Home Shield

Hi Isabel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Leslie Blauman Aurora, CO

Quick response. Service provider contacted me that day and was terrific!

3 years ago

Reply from American Home Shield

Hi Leslie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Cynthia Watkins Berlin, MD

Very responsive. Sent professional people who understand the issues.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Sarah Williams Scottsdale, AZ

Made one call, my item was covered, the ball started rolling""

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mirna Yorde Orlando, FL

They Are very Serious , confidential , fast and comprehensive !

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Solomon A Myers Jr Lithia Springs, GA

Very good response, service. Very responsive and professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Vickie Saunders Tehachapi, CA

Good service, fast response, I will contact them again when I need them

3 years ago

Reply from American Home Shield

Hi Vickie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Billy shaw Sherman, TX

Professional and courteous very quick response and friendly!!

3 years ago

Reply from American Home Shield

Hi Billy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Linwood E Lane Greenville, NC

Always a great experience from request for repairs until completed

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Rachel Gig Harbor, WA

Easy, efficient, friendly and helpful - I am a happy client!

3 years ago

Reply from American Home Shield

Hi Rachel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Gregory Gardner Portsmouth, VA

It's a great value for people who aren't handy with household repairs!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Len Woodland Hills, CA

Response time is great, never have to wait more than a day to get service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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C. Watson Randallstown, MD

AHS is convenient and sends out quality professionals every time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Randy Gray Florence, AL

My elxperience was excellent. The service has always been outstanding.

3 years ago

Reply from American Home Shield

Hi Randy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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HELEN HITZFELD San Antonio, TX

a/C WENT OUT AND THE TECH WAS OUT THE NEXT DAY TO REPAIR IT.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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P, Beckers Minneapolis, MN

I've been very happy with the service as they cover most items in my house.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Elizabeth Fetherolf Las Vegas, NV

Quick response time and the contracted vendors are easy to work with.

3 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Marcella Williiams Mount Vernon, TX

Never a problem just have to call they get some one out to fix issue

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Flora Gibson Ambridge, PA

We had two problems at the same time and AHS handled them very professionally.

3 years ago

Reply from American Home Shield

Hi Flora, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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David H Duncan Hampton, VA

repair was done quickly and efficiently, repair person was very knowledgeable

3 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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kathy Alexander Salina, KS

most of the time AHS has licensed contractors to work on your item

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Kenda vsughn Manchester, OK

Helpful customer service ,Knowledgeable, explained options for replacement.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Nicole Murphy Des Moines, IA

I had a awesome experience. The service was prompt and easy.

3 years ago

Reply from American Home Shield

Hi Nicole, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Raul Rivera Jacksonville, FL

Fast, easy, no hassle, company assigned did an outstanding job

3 years ago

Reply from American Home Shield

Hi Raul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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janet Clark Leesburg, FL

A/C repaired on a timely basis and knowledgeable serviceman.

3 years ago

Reply from American Home Shield

Hi Janet, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Celina Serrano Spang Minneapolis, MN

Easy to put in a service request. Typically a provider contacts me right away.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Theresa Francis Mabank, TX

I received the notification within a day that someone would be out to fix my a/c

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Connie Phoenix, AZ

Took care of problems right away. Sent service company that knew what they were doing.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Dave Stanton Nevada, IA

The diagnosis and repair was simple and accurate. The wait time for parts was the only issue

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

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Verified Customer

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David Lindsay Houston, TX

perhaps a lack of chasing for parts ordered by AHS causing delay in installation

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 29th, 2022

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Verified Customer

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Steve Blanchard Orange, TX

Extremely low grade product replacement that do not work according to advertised. Have to buy better product on my own.

3 years ago

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Verified Customer

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David Williams Wenatchee, WA

Better service with last 2 repairs but had to wait over a month to resolve situation with washer repair.

3 years ago

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Verified Customer

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Mary Johnson Annapolis, MD

I requested a report of my services as of today 7/1/22 I have not received it. I have call a twice on this issue

3 years ago

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Verified Customer

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Lyssa Stapleton Sunland, CA

Customer service agents are courteous, but ineffective. They often have trouble understanding complex issues.

3 years ago

American Home Shield Reviews