American Home Shield: Read 34,908 User Reviews From Real Homeowners

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LaToya V. Ross Powder Springs, GA

Customer service is unprofessional & horrible! My experience within the last 30 days has not been good at all! I would not refer this company to my worse enemy!

4 years ago

Reply from American Home Shield

Hi LaToya, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Verified Customer

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Bonita E Richardson Smith Fort Washington, MD

They have been very helpful and responsive to issues as they arose

4 years ago

Reply from American Home Shield

Hi Bonita, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Doug Bristow McMinnville, OR

Easy to file claims, no hassle, excellent companies they contract with

4 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Kimberley Stowell Athens, TX

Easy to file claim. Quick to get service tech out. Very pleased with service

4 years ago

Reply from American Home Shield

Hi Kimberley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Delora Doerksen Kingsburg, CA

Efficient and quick response. Service was good and problem was solved.

4 years ago

Reply from American Home Shield

Hi Delora,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Vince Cebular Surprise, AZ

Everything was great, the service, the people on the phone, the installation

4 years ago

Reply from American Home Shield

Hi Vince, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Johnnie B. Washington, Sr Columbus, GA

CUSTOMER SERVICE VERY PUNCTUAL, PROFESSIONAL AND INTELLECTUAL

4 years ago

Reply from American Home Shield

Hi Johnnie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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N W P Dobbs Niagara Falls, NY

Very professional, timely, and completed the job as required.

4 years ago

Reply from American Home Shield

Hi Dobbs, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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D. Gray Humble, TX

Home Shield always respond right away with helpful information

4 years ago

Reply from American Home Shield

Hi D,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Shirley Haskew Citrus Heights, CA

I have only experienced positive communications and treatment from AMS

4 years ago

Reply from American Home Shield

Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Ry Eden Prairie, MN

They provided immediate and professional technician for our warranty needs.

4 years ago

Reply from American Home Shield

Hi Ry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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James Middlesworth Winder, GA

They were very Professional and got my issues resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi James, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Verified Customer

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Frederick Wilson Hamilton, VA

Great service, very helpful, courteous, friendly and knowledgeable

4 years ago

Reply from American Home Shield

Hi Frederick, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Georgia L Boone Prospect, KY

First service call and all went great, very professional - did the job

4 years ago

Reply from American Home Shield

Hi Georgia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Loretta Markham Bedford, TX

Any requests I have made were dealt with timely and professionally.

4 years ago

Reply from American Home Shield

Hi Loretta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

4 years ago

Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Randall Richardson Melbourne, AR

Very timely and got the correct people here the first time.

4 years ago

Reply from American Home Shield

Hi Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

4 years ago

Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Susan E. Dolan Winnabow, NC

fast response and issues taken care of quickly and to my satisfaction

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Lucy Pensacola, FL

When I called with my problem they handled with speed and professional

4 years ago

Reply from American Home Shield

Hi Lucy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Nancy A Ruma Omaha, NE

Great customer service, ease of speaking with a rep or online.

4 years ago

Reply from American Home Shield

Hi Nancy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Deborah J Pope Temple, TX

Effective in hiring companies that want to work and do a good job.

4 years ago

Reply from American Home Shield

Hi Deborah, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Margie Elkins Dallas, TX

They usually respond quickly and get a technician out to solve your problem.

4 years ago

Reply from American Home Shield

Hi Margie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Lawrence Summerville, SC

Very responsive and sent a contractor who repaired my issues quick

4 years ago

Reply from American Home Shield

Hi Lawrence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Hilda chapman Copperas Cove, TX

I call them with a service request the answer quickly and get the job done

4 years ago

Reply from American Home Shield

Hi Hilda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

4 years ago

Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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peter hsiung Vacaville, CA

Easy to connect with live person over the phone for my needs and concerns

4 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Richard Bender Tulsa, OK

On time response, courteous repair technicians and no hassle claim.

4 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Gail Cioffi Wilton, CT

My experience from reporting my problem to the end of the service call was seemless. Thank you.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Dave Roseville, CA

Fast, courteous, and caring service. Very responsive to our needs.

4 years ago

Reply from American Home Shield

Hi Dave, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Silas Mata Aiea, HI

Good service with room for improvement. Even if certain contractors turn out bad.

4 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Mary Saint Louis, MO

Only used a few times. Each time the people have been courteous and problems fixed.

4 years ago

Reply from American Home Shield

Hi Mary, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Theodore Roupas Tucson, AZ

Everything was done efficiently, from scheduling the appointment to servicing.

4 years ago

Reply from American Home Shield

Hi Theodore, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Paulette Coleman Dolphin, VA

Quick response to issues. Technicians have been very professional

4 years ago

Reply from American Home Shield

Hi Paulette, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Eve Strege Cortland, IL

The rate has gone up every year since I have purchased it. They renew my policy at a higher rate with out my approval.

4 years ago

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Verified Customer

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Gustavo Lopez Walla Walla, WA

I paid for an Air Conditioner tune-up, but they weren't able to find a contractor to do it, so I never got the service.

4 years ago

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Verified Customer

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Angie Neyens La Crescent, MN

Rekeying was great...still haven't been scheduled hvac service which was requested several weeks ago.

4 years ago

Reply from American Home Shield

Hi Angie,
Thank you for making us aware of your AHS service experience. I would be glad to speak with you to assist with a resolution to the AC work order.

Jun. 22nd, 2022

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Verified Customer

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Knight Williamsburg, VA

Good service just takes a while to get a repairman out. Repairman friendly and knowledgeable

4 years ago

Reply from American Home Shield

Knight, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Assunta Schenbari Montrose, NY

The company had been great over the last 30 years and only used it for about 4 times . But, getting too expensive

4 years ago

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Verified Customer

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Aditya Monroe, WA

Got charged &100 deductible for 5 mins consultation with contractors and got no solution, called the company and they said I need to pay $100 more for second opinion.

4 years ago

Reply from American Home Shield

Hi Aditya, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

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Terrill drumwright Durham, NC

They are a rip off. They Dnt want to get nothing fixed. I will not send them any business, I just canceled my contract with them and going with another company

4 years ago

Reply from American Home Shield

Hi Terrill, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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jck hill Conroe, TX

Quick initial service call, excellent follow=up call, problem solved.

4 years ago

Reply from American Home Shield

Hi Jck, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Veronica Stokes Burgess, VA

Quickly replaced my fridge! They also fixed my dryer and wash machine !

4 years ago

Reply from American Home Shield

Hi Veronica, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Timothy Lund Saint Charles, IL

Found me a good company to repair water heater without hesitation

4 years ago

Reply from American Home Shield

Hi Timothy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

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Verified Customer

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Kayle Thompson El Mirage, AZ

Always prompt and on time solved my problem and not too expensive

4 years ago

Reply from American Home Shield

Hi Kayle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Marie Dominguez Brownsville, TX

Timeliness, great problem solving, efficient, good contractor network.

4 years ago

Reply from American Home Shield

Hi Marie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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LEIGH ANNE BOERNER Newburgh, IN

THEY HAVE DONE A GREAT JOB GETTING A CONTRACTOR ASSIGNED TO US.

4 years ago

Reply from American Home Shield

Hi Leigh, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Alec Virginia Beach, VA

Loved working with them and how fast they where fixed the problem right away

4 years ago

Reply from American Home Shield

Hi Alec, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Corey Meno Henderson, NV

They scheduled my appointment and had my refrigerator repaired in two days

4 years ago

Reply from American Home Shield

Hi Corey, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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