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American Home Shield Reviews

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8.8

Overall Score

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Lovie Cunningham Denver, CO

Received prompt action on my requests, very professional service person

3 years ago

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Reply from American Home Shield

Hi Lovie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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GREGORY S RAYMOND North Las Vegas, NV

Always quick to respond. Selected good companies to do the work.

3 years ago

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Reply from American Home Shield

Hi Gregory, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Olga Padlan Lathrop, CA

Coverage is very reliable, depends and you'll have peace of mind.

3 years ago

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Reply from American Home Shield

Hi Olga,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Rhonda Luckenbaugh Alamogordo, NM

The company's that has recommends are very friendly and helpful.

3 years ago

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Reply from American Home Shield

Hi Rhonda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Kyle Osterman Shakopee, MN

Excellent customer service and very helpful to get my problem fixed

3 years ago

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Reply from American Home Shield

Hi Kyle, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Herbert Bulger Huntsville, AL

Good service and timely response. Problems were resolved satisfactorily.

3 years ago

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Reply from American Home Shield

Hi Herbert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Mollie Mason Douglasville, GA

Rep was very courteous when in my home very knowledgeable of problem as well

3 years ago

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Reply from American Home Shield

Hi Mollie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Jim Foresthill, CA

They do what they say and it's ez to setup to get the work done.

3 years ago

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Reply from American Home Shield

Hi Jim,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Carri A Cole Champaign, IL

They covered 3 of our appliances,came out quickly, and fixed

3 years ago

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Reply from American Home Shield

Hi Carri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Hoda Jahanshahloo Fair Oaks, CA

Fast action and convenient, professional service, and great customer service

3 years ago

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Reply from American Home Shield

Hi Hoda, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Betty Johnson Melissa, TX

Prompt and efficient service AHS solved my problem quickly and timely.

3 years ago

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Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Jintana Inthisane Highland, IN

Good service for home needs and during home improvement needs

3 years ago

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Reply from American Home Shield

Hi Jintana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Debra Schmitz Urbandale, IA

I can always count on them to help with issues with the house and appliances.

3 years ago

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Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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C T Tehachapi, CA

Excellent Service. Fast Response time. Friendly Customer Service.

3 years ago

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Reply from American Home Shield

Hi CT, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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brent snow Bend, OR

took care of problem quickly that should be enough,person they sent was great

3 years ago

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Reply from American Home Shield

Hi Brent, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Carol Harris Las Vegas, NV

They listened and was very professional. It was very easy to use

3 years ago

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Reply from American Home Shield

HI Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Maria Jacksonville, FL

They do great job they resolve the problem as son is possible

3 years ago

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Reply from American Home Shield

Hi Maria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Amanda Toffoli-Esteban Benicia, CA

Very quick to assign a service person for my issue. Easy online process.

3 years ago

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Reply from American Home Shield

Hi Amanda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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combs Phoenix, AZ

Most things can be handled online, but you must read the fine print to really see what is covered

3 years ago

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Reply from American Home Shield

Hi Combs, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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James Hernandez Colorado Springs, CO

I received quick response, friendly operator on the line and the repair company was great.

3 years ago

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Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Connie Skinner Church Hill, MD

All of my experiences have been great, but the experience with washer has taken lots of patients.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Angelique Rushing Sahuarita, AZ

Overall getting service is good. However the coverage on some things has drastically reduced.

3 years ago

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Reply from American Home Shield

Hi Angelique, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Saeed Zabihi El Dorado Hills, CA

The process of getting repairs are long. By the time your contractors visit the site and actully doing the the repairs

3 years ago

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Mary Parkton, NC

Because the people on the phone are hard to understand and when you ask to speak to someone else try argue and hang up

3 years ago

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Hassan Ahmad Stafford, VA

Contractor took 3 weeks to replace faucet. No one from American Homesheild contacted or speed up the process.

3 years ago

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Michael Scott Hinojosa Helotes, TX

Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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LaToya V. Ross Powder Springs, GA

Customer service is unprofessional & horrible! My experience within the last 30 days has not been good at all! I would not refer this company to my worse enemy!

3 years ago

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Reply from American Home Shield

Hi LaToya, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Sarah Casas Fullerton, CA

There's a lot of miscommunication about my appliance repair and it's still not fixed and it's been weeks now. I have five kids and I haven't had a washing machine.

3 years ago

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Reply from American Home Shield

Hi Sarah, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Nelida Mountain Home, ID

They have a horrible customer service they don't repair your broken stuff they don't have any technicians available they're really really bad customer service really bad

3 years ago

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Reply from American Home Shield

Hi Nelida, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Bonita E Richardson Smith Fort Washington, MD

They have been very helpful and responsive to issues as they arose

3 years ago

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Reply from American Home Shield

Hi Bonita, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Kimberley Stowell Athens, TX

Easy to file claim. Quick to get service tech out. Very pleased with service

3 years ago

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Reply from American Home Shield

Hi Kimberley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Delora Doerksen Kingsburg, CA

Efficient and quick response. Service was good and problem was solved.

3 years ago

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Reply from American Home Shield

Hi Delora,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Doug Bristow McMinnville, OR

Easy to file claims, no hassle, excellent companies they contract with

3 years ago

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Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

3 years ago

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Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Frederick Wilson Hamilton, VA

Great service, very helpful, courteous, friendly and knowledgeable

3 years ago

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Reply from American Home Shield

Hi Frederick, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Georgia L Boone Prospect, KY

First service call and all went great, very professional - did the job

3 years ago

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Reply from American Home Shield

Hi Georgia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Randall Richardson Melbourne, AR

Very timely and got the correct people here the first time.

3 years ago

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Reply from American Home Shield

Hi Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Susan E. Dolan Winnabow, NC

fast response and issues taken care of quickly and to my satisfaction

3 years ago

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Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Deborah J Pope Temple, TX

Effective in hiring companies that want to work and do a good job.

3 years ago

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Reply from American Home Shield

Hi Deborah, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Nancy A Ruma Omaha, NE

Great customer service, ease of speaking with a rep or online.

3 years ago

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Reply from American Home Shield

Hi Nancy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Lawrence Summerville, SC

Very responsive and sent a contractor who repaired my issues quick

3 years ago

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Reply from American Home Shield

Hi Lawrence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Lucy Pensacola, FL

When I called with my problem they handled with speed and professional

3 years ago

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Reply from American Home Shield

Hi Lucy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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peter hsiung Vacaville, CA

Easy to connect with live person over the phone for my needs and concerns

3 years ago

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Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

3 years ago

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Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

3 years ago

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Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Margie Elkins Dallas, TX

They usually respond quickly and get a technician out to solve your problem.

3 years ago

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Reply from American Home Shield

Hi Margie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Hilda chapman Copperas Cove, TX

I call them with a service request the answer quickly and get the job done

3 years ago

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Reply from American Home Shield

Hi Hilda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Shirley Haskew Citrus Heights, CA

I have only experienced positive communications and treatment from AMS

3 years ago

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Reply from American Home Shield

Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Loretta Markham Bedford, TX

Any requests I have made were dealt with timely and professionally.

3 years ago

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Reply from American Home Shield

Hi Loretta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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