American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Herbert Bulger Huntsville, AL

Good service and timely response. Problems were resolved satisfactorily.

3 years ago

Reply from American Home Shield

Hi Herbert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 30th, 2022

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Verified Customer

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Rhonda Luckenbaugh Alamogordo, NM

The company's that has recommends are very friendly and helpful.

3 years ago

Reply from American Home Shield

Hi Rhonda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Amanda Toffoli-Esteban Benicia, CA

Very quick to assign a service person for my issue. Easy online process.

3 years ago

Reply from American Home Shield

Hi Amanda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Maria Jacksonville, FL

They do great job they resolve the problem as son is possible

3 years ago

Reply from American Home Shield

Hi Maria,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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combs Phoenix, AZ

Most things can be handled online, but you must read the fine print to really see what is covered

3 years ago

Reply from American Home Shield

Hi Combs, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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James Hernandez Colorado Springs, CO

I received quick response, friendly operator on the line and the repair company was great.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Connie Skinner Church Hill, MD

All of my experiences have been great, but the experience with washer has taken lots of patients.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Angelique Rushing Sahuarita, AZ

Overall getting service is good. However the coverage on some things has drastically reduced.

3 years ago

Reply from American Home Shield

Hi Angelique, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Mary Parkton, NC

Because the people on the phone are hard to understand and when you ask to speak to someone else try argue and hang up

3 years ago

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Verified Customer

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Saeed Zabihi El Dorado Hills, CA

The process of getting repairs are long. By the time your contractors visit the site and actully doing the the repairs

3 years ago

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Verified Customer

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Hassan Ahmad Stafford, VA

Contractor took 3 weeks to replace faucet. No one from American Homesheild contacted or speed up the process.

3 years ago

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Verified Customer

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Michael Scott Hinojosa Helotes, TX

Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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LaToya V. Ross Powder Springs, GA

Customer service is unprofessional & horrible! My experience within the last 30 days has not been good at all! I would not refer this company to my worse enemy!

3 years ago

Reply from American Home Shield

Hi LaToya, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Verified Customer

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Nelida Mountain Home, ID

They have a horrible customer service they don't repair your broken stuff they don't have any technicians available they're really really bad customer service really bad

3 years ago

Reply from American Home Shield

Hi Nelida, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Sarah Casas Fullerton, CA

There's a lot of miscommunication about my appliance repair and it's still not fixed and it's been weeks now. I have five kids and I haven't had a washing machine.

3 years ago

Reply from American Home Shield

Hi Sarah, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Bonita E Richardson Smith Fort Washington, MD

They have been very helpful and responsive to issues as they arose

3 years ago

Reply from American Home Shield

Hi Bonita, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Kimberley Stowell Athens, TX

Easy to file claim. Quick to get service tech out. Very pleased with service

3 years ago

Reply from American Home Shield

Hi Kimberley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Doug Bristow McMinnville, OR

Easy to file claims, no hassle, excellent companies they contract with

3 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Delora Doerksen Kingsburg, CA

Efficient and quick response. Service was good and problem was solved.

3 years ago

Reply from American Home Shield

Hi Delora,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Ry Eden Prairie, MN

They provided immediate and professional technician for our warranty needs.

3 years ago

Reply from American Home Shield

Hi Ry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Georgia L Boone Prospect, KY

First service call and all went great, very professional - did the job

3 years ago

Reply from American Home Shield

Hi Georgia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Margie Elkins Dallas, TX

They usually respond quickly and get a technician out to solve your problem.

3 years ago

Reply from American Home Shield

Hi Margie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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James Middlesworth Winder, GA

They were very Professional and got my issues resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi James, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Verified Customer

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adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

3 years ago

Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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D. Gray Humble, TX

Home Shield always respond right away with helpful information

3 years ago

Reply from American Home Shield

Hi D,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Susan E. Dolan Winnabow, NC

fast response and issues taken care of quickly and to my satisfaction

3 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

3 years ago

Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Hilda chapman Copperas Cove, TX

I call them with a service request the answer quickly and get the job done

3 years ago

Reply from American Home Shield

Hi Hilda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Vince Cebular Surprise, AZ

Everything was great, the service, the people on the phone, the installation

3 years ago

Reply from American Home Shield

Hi Vince, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Loretta Markham Bedford, TX

Any requests I have made were dealt with timely and professionally.

3 years ago

Reply from American Home Shield

Hi Loretta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Lawrence Summerville, SC

Very responsive and sent a contractor who repaired my issues quick

3 years ago

Reply from American Home Shield

Hi Lawrence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Deborah J Pope Temple, TX

Effective in hiring companies that want to work and do a good job.

3 years ago

Reply from American Home Shield

Hi Deborah, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Johnnie B. Washington, Sr Columbus, GA

CUSTOMER SERVICE VERY PUNCTUAL, PROFESSIONAL AND INTELLECTUAL

3 years ago

Reply from American Home Shield

Hi Johnnie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

3 years ago

Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Lucy Pensacola, FL

When I called with my problem they handled with speed and professional

3 years ago

Reply from American Home Shield

Hi Lucy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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N W P Dobbs Niagara Falls, NY

Very professional, timely, and completed the job as required.

3 years ago

Reply from American Home Shield

Hi Dobbs, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Randall Richardson Melbourne, AR

Very timely and got the correct people here the first time.

3 years ago

Reply from American Home Shield

Hi Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Nancy A Ruma Omaha, NE

Great customer service, ease of speaking with a rep or online.

3 years ago

Reply from American Home Shield

Hi Nancy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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peter hsiung Vacaville, CA

Easy to connect with live person over the phone for my needs and concerns

3 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Frederick Wilson Hamilton, VA

Great service, very helpful, courteous, friendly and knowledgeable

3 years ago

Reply from American Home Shield

Hi Frederick, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Shirley Haskew Citrus Heights, CA

I have only experienced positive communications and treatment from AMS

3 years ago

Reply from American Home Shield

Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Mary Saint Louis, MO

Only used a few times. Each time the people have been courteous and problems fixed.

3 years ago

Reply from American Home Shield

Hi Mary, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Silas Mata Aiea, HI

Good service with room for improvement. Even if certain contractors turn out bad.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Verified Customer

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Gail Cioffi Wilton, CT

My experience from reporting my problem to the end of the service call was seemless. Thank you.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Richard Bender Tulsa, OK

On time response, courteous repair technicians and no hassle claim.

3 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Paulette Coleman Dolphin, VA

Quick response to issues. Technicians have been very professional

3 years ago

Reply from American Home Shield

Hi Paulette, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Theodore Roupas Tucson, AZ

Everything was done efficiently, from scheduling the appointment to servicing.

3 years ago

Reply from American Home Shield

Hi Theodore, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Dave Roseville, CA

Fast, courteous, and caring service. Very responsive to our needs.

3 years ago

Reply from American Home Shield

Hi Dave, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Eve Strege Cortland, IL

The rate has gone up every year since I have purchased it. They renew my policy at a higher rate with out my approval.

3 years ago

American Home Shield Reviews