American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Letitia Lithonia, GA

They always get the issue fixed. They work with good contractors.

2 years ago

Reply from American Home Shield

Hi Letitia, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Vittoria Bartley North Augusta, SC

Great quick responses and coverage. Friendly staff. Happy so far.

2 years ago

Reply from American Home Shield

Hi Vittoria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karen Hubley Prince Frederick, MD

They are very prompt and the people they recommended were great

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Eric Lomax

When some things we have break down and repairs that are simple are covered.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Eric, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Billy Newberry Griffin, GA

ease of use, quick response time and professional contractors

2 years ago

Reply from American Home Shield

Hi Billy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Gloria Quiroz San Antonio, TX

All ways have gotten the job done well with good professionals

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Kevin Bruce Smithville, TN

The website is easy to use and the service folks quickly respond

2 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karry Fernley, NV

Prompt service great coverage kept me informed of service schedule

2 years ago

Reply from American Home Shield

Hi Karry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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James J. Stottman Oklahoma City, OK

Because American Home Shield responded immediately to my problem!

2 years ago

Reply from American Home Shield

Hi James, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Adrienne Prince San Diego, CA

Service was timely and friendly. They replaced our fridge and we are so happy!

2 years ago

Reply from American Home Shield

Hi Adrienne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Donna Tampa, FL

I've gotten very good customer service with AHS. I do think the coverage is a bit pricey

2 years ago

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Verified Customer

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Russell DeCausemaker La Quinta, CA

They know reliable companies to resolve issues. I don't have to worry about getting over charged.

2 years ago

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Verified Customer

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James Dearmore Garland, TX

They have been very responsive on our issues and the contractors have been outstanding.

2 years ago

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Verified Customer

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Les Couchenour Grasonville, MD

Good service. Annual contract pricing has become expensive. I am Considering switching companies.

2 years ago

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Verified Customer

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Craig A Wessels Fort Worth, TX

They do good but some times it takes multiple visits to repair and too many non covered items

2 years ago

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Verified Customer

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CATHY JUSTASON Humble, TX

It was so easy to schedule on line. And knowing who is coming out for the service was right away

2 years ago

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Verified Customer

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Christi Yuba City, CA

You can out to fix my washer, she was great,efficient, and quick.

2 years ago

Reply from American Home Shield

Hi Christi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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diana Rowland Heights, CA

Able to get respresentative's help whenever I call for repairs.

2 years ago

Reply from American Home Shield

Hi Diana, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Dallas Douangdara Ogden, UT

Awesome service. Get issues resolved promptly. You pay for what you get.

2 years ago

Reply from American Home Shield

Hi Dallas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Johntell White-Counts Moncks Corner, SC

This company and associates are so very helpful and amazing.

2 years ago

Reply from American Home Shield

Hi Johntell, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Michael Salomon Feasterville-Trevose, PA

Prompt follow up. Everything was done within a reasonable time period.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Gayle Breece Dickson, TN

They took care of my problem fast and kept checking until the problem was fixed

2 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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MM RESIDENT Palestine, TX

When trying to get my air condition unit repaired the process was cumbersome and all the details were miss leading and dificult to understand.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Larry Walters Waco, TX

I live in a city of 350,000 people, yet you never pull tradespeople from the local area. All workers come from a distance of 1 hour or further away.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Laura Stewart Greensboro, NC

I had to pay $144 for Freon for my Aw/C. What is the purpose of a home warranty if it doesn't cover this basic maintenance?

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Ron Czupka Conover, NC

Lack of support. Total miscommunication & lack of follow through regarding information. Report was made that failed to convey facts

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Cartee Dothan, AL

My ovens haven't worked since January. Three vendors. And, latest one keeps canceling, and no one tells me.

2 years ago

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Verified Customer

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CHERYL DICKSON Vallejo, CA

I was told I would receive a call within 24 to 48 hours to schedule my requested service but did not.

2 years ago

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Verified Customer

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Lois Fletcher Los Angeles, CA

Was not satisfied with either plumber or electrician I think they were out to make money to pocket.

2 years ago

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Verified Customer

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Anil Veeraraj Ambler, PA

They look for every reason to deny my claims . Customer service is awful and overseas. Hold times are brutally long.

2 years ago

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Verified Customer

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Wren Munsterman Tomball, TX

One contractor came, said only thing was to replace hot water dispenser. Never heard back after he contacted AHS. New contractor was assigned, have yet to hear from them.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Norene D. Barnes Colorado Springs, CO

Experience mostly good. Should have replaced dishwasher. I live in a condo so have to be careful when running it when most people are awake or working.

2 years ago

Reply from American Home Shield

Hi Norene, Hi Chetan,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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Ali Zadeh Houston, TX

was easy to deal with, they came on time ordered part and fixed the issue

2 years ago

Reply from American Home Shield

We are glad to hear everything worked out great for you.

May. 6th, 2022

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Verified Customer

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Patricia Creighton Baltimore, MD

When the contractor comes come he don't want to do the work to find the problem I have to spend my money with another contractor to get to the problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Nily Tustin, CA

I love American Home Shields, they're very helpful and professional

2 years ago

Reply from American Home Shield

Thanks for your positive feedback.

May. 6th, 2022

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Verified Customer

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lana Fischer Trinidad, TX

We have had them over 15 years. They are always prompt with claims.

2 years ago

Reply from American Home Shield

Thanks for your loyalty over the years. We appreciate it.

May. 6th, 2022

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Verified Customer

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Mary Midlothian, VA

Because I got a great replacement fridge when it couldn't be repaired

2 years ago

Reply from American Home Shield

I'm glad we were able to come through for you. Thanks for sharing.

May. 6th, 2022

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Verified Customer

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Gayle Smith Pittsburgh, PA

Customer service is great. The Tech that came to my home explained everything and was professional

2 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Michelle Jackson Columbus, GA

Fast service, good customer service. Got my problem resolved in 3 days.

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Thomas Hammer Baltimore, MD

good service, made good recommendation for adding SafeTSwitch

2 years ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Abdul kaiyum Antioch, CA

Good service. AHS kept their word on refunding the $100.00 deductible

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

May. 6th, 2022

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Verified Customer

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Terry Wright Phoenix, AZ

Great customer service. So far the contractors they have are great.

2 years ago

Reply from American Home Shield

Hi Terry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Hassan Lakeville, MN

Great service and prompt response! Thank you for your service.

2 years ago

Reply from American Home Shield

Hi Hassan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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LINDA D WATERS Kansas City, MO

It is easy to schedule service and technicians are professional.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Anne Marie Cullen Pismo Beach, CA

It was simple to file a claim and the plumber was very good. Service was quick.

2 years ago

Reply from American Home Shield

Hi Anne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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LASONIA ABBOTT Valdosta, GA

Jessica was a great representative and very nice and helpful

2 years ago

Reply from American Home Shield

Hi Lasonia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Judith whittenberg Muskogee, OK

Plumbing company took over a week to cone due to busy days but we're very professional

2 years ago

Reply from American Home Shield

Hi Judith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Sandra Wishert Terrell, TX

Scheduling a repair is fast and easy....usually the next day!

2 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Barbara Gardner Anderson, CA

So far AHS has done right on our contract and All About Air is excellent!

2 years ago

Reply from American Home Shield

Hi Barbara, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Donny Anthon Saint Louis, MO

Still have. It received my lowest e card. Was told I would get an email. Also rep told rep told me she would call me back. Ever happened.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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