American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Nadia Velasquez Humble, TX

Service was quick, i was always kept up to date, great customer service

3 years ago

Reply from American Home Shield

Hi Nadia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Armando Martinez Esquivel Waxahachie, TX

They work on my system until it was right and now it works perfect.

3 years ago

Reply from American Home Shield

Hi Armando, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Mary L Cragg North Wales, PA

It was handled a reasonably amount of time with a good HVAC company

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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SHERRELL Fay Norton Hampton, GA

They are the best at helping me, lm handicapped, they don't rip me off!

3 years ago

Reply from American Home Shield

Hi Sherrell, We appreciate your feedback and hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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James Alligood Menlo, GA

Easy service request. Tech contacted me promptly. Took care of problem.

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Dorothy Gremillion Marble Falls, TX

The whole transition was easy to negotiate and occurred exactly when planned

3 years ago

Reply from American Home Shield

Hi Dorothy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Grant Dyruff Santa Barbara, CA

Very efficient and easy to work with, I was happy with the AHS assistance

3 years ago

Reply from American Home Shield

Hi Grant, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Anthony Cortopassi Homestead, PA

Fast assignment of repair contractor. Ease of scheduling with contractor.

3 years ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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donna Bocrie nicholson Hampton, VA

Excellent customer service and contractors - I am so pleased

3 years ago

Reply from American Home Shield

Hi Donna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Sarita Kichok West Columbia, SC

They've been quick at finding people to resolve my problems

3 years ago

Reply from American Home Shield

Hi Sarita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Wilburn Bradley Fort Worth, TX

Quick response and fast service. Had the AC up and running within the hour.

3 years ago

Reply from American Home Shield

Hi Wilburn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Derek D'Acqua Cape Coral, FL

Called home shield and they scheduled everything making it real easy

3 years ago

Reply from American Home Shield

Hi Derek, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Carlos Copeland Morgan Hill, CA

The simplicity and the protection know that I will not have unexpected cost

3 years ago

Reply from American Home Shield

Hi Carlos, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Maurice Wilson Florissant, MO

Always give me good contractors and their always good with follow ups

3 years ago

Reply from American Home Shield

Hi Maurice, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Mack Wood Bloomington, IL

They are always very quick and responsive to help address anything wrong.

3 years ago

Reply from American Home Shield

Hi Mack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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John G Verbanic Cranberry Twp, PA

Very timely analysis of our problem, with a fast resolution.

3 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Joel Duplantis Richmond, TX

Excellent customer service! Always get the done and done correctly.

3 years ago

Reply from American Home Shield

Hi Joel, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Margarita Simón Saint Petersburg, FL

Immediate response when problem preSented. Quick resolution

3 years ago

Reply from American Home Shield

Hi Margarita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Fernando Rivera Roy, UT

It paid for itself in the first 30 days and I would plan on extending

3 years ago

Reply from American Home Shield

Hi Fernando, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2022

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Verified Customer

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Dennis A Kalec San Angelo, TX

on the last problem,everything went smooth,still waiting pool heater

3 years ago

Reply from American Home Shield

Hi Dennis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Verified Customer

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Charmyn Thourogood Chesapeake, VA

I had a problem and homeshield came to my rescue and resolved the problem.

3 years ago

Reply from American Home Shield

Hi Charmyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Ronnie Richmond Metropolis, IL

very satisfied.. very professional.. completed in a timely manner

3 years ago

Reply from American Home Shield

Hi Ronnie, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Mark Laske Chicago, IL

AHS was easy to contact and took care of my issue with a reputable company.

3 years ago

Reply from American Home Shield

Hi Mark, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Juan Solis Reston, VA

Microwave repair experience was awful while water heater leaks repair was better

3 years ago

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Verified Customer

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Catherine Lee Cypress, TX

Always send the right company out to take care of your problems

3 years ago

Reply from American Home Shield

Hi Catherine, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Patricia Rohnert Park, CA

AHS jumped in and had a repair company right away totally happy

3 years ago

Reply from American Home Shield

Hi Patricia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Audrey Arlington, TX

Technician was great, friendly. Diagnosed the issue right away and fixed it

3 years ago

Reply from American Home Shield

Hi Audrey, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Thomas J Bedward Bella Vista, AR

They took care of everything and they answer all my questions

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Roger Alexander Jacksonville, TX

Always there when I need them, quick service and replacement of damaged items

3 years ago

Reply from American Home Shield

Hi Roger, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Karene Gilmore Apopka, FL

Very Prompt in handling claims. Customer service is always excellent.

3 years ago

Reply from American Home Shield

Hi Karene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Verified Customer

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Pedro Heleno Fort Worth, TX

Experts are send to the job and they are expert at what they do.

3 years ago

Reply from American Home Shield

Hi Pedro, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Laura Webbers Falls, OK

I would say before it wasn't the best but the last 2 visits was excellent

3 years ago

Reply from American Home Shield

Hi Laura, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

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Verified Customer

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Ronald Brown Jacksonville, FL

The process to request a service was easy but you don't have options on who to choose.

3 years ago

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Verified Customer

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Vernon Boardley North Las Vegas, NV

Everything was good and we experienced a really pleasant visit.

3 years ago

Reply from American Home Shield

Hi Vernon, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Gail R Berry Walla Walla, WA

They helped get me an appointment for my maintaining my air conditioner

3 years ago

Reply from American Home Shield

Hi Gail, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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George Honolulu, HI

They don't hesitate in connecting me to a business whatever my need would be.

3 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

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Verified Customer

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Jolene Cook Prescott Valley, AZ

1 out of 3 service calls was good. It's taking forever to get an AC person out for a service check.

3 years ago

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Verified Customer

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Christina Shih Walnut Creek, CA

The service of locksmith was great but the English of the American Home agent spoke was very difficult to understand.

3 years ago

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Verified Customer

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Joan West

Just had a minor issue with monthly billing, but it was resolved quickly

3 years ago Edited January 10, 2024

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Verified Customer

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DONNA JEAN BERGER Muskegon, MI

Brought plan for protection for new home bought only to find I end up paying majority of cost of repairs.

3 years ago

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Verified Customer

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joy padula La Crescenta, CA

After much hassling, I was finally able to get a second opinion and the problem was then taken care of

3 years ago

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Verified Customer

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Kevin Abeyta Marshville, NC

Our dishwasher sat in the front room for three weeks, and now is sitting in place, not operating still, a mint after delivery!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 31st, 2022

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Verified Customer

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Becky Rankin Lincoln, NE

Worst experience in 5 years with AHS, I was sent out a repairman NOT HVAC and it took 9 days without AC to get if "fixed" plus cost me almost $400 out of pocket

3 years ago

Reply from American Home Shield

Hi Becky, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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larry d merritt Wakulla Springs, FL

just havent had good service or experience from the providers. They all blame ahs but as a customer i dont care i just want service

3 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number.

May. 31st, 2022

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Verified Customer

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Donna Motsinger Davison, MI

Very quick and professional. They really know what they're doing.

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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kim vu

Very helpful transparency always listen and be patient with me and answered all my questions

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Billy Lexington, TN

They do what they say they will have fixed all problems in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Billy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Carrie Baze Hewitt, TX

They are easy to work with, helpful, know what they are doing ad doing it well.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Hutchens Linda Johnson Williamsburg, VA

The work order is filed very soon after I make a service request.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 25th, 2022

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Verified Customer

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Dorothy verbal Fountain Hills, AZ

They are very helpful and efficient. The response to the customer is fast

3 years ago

Reply from American Home Shield

Hi Dorothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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