American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Cartee Dothan, AL

My ovens haven't worked since January. Three vendors. And, latest one keeps canceling, and no one tells me.

3 years ago

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Verified Customer

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CHERYL DICKSON Vallejo, CA

I was told I would receive a call within 24 to 48 hours to schedule my requested service but did not.

3 years ago

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Verified Customer

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Lois Fletcher Los Angeles, CA

Was not satisfied with either plumber or electrician I think they were out to make money to pocket.

3 years ago

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Verified Customer

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Anil Veeraraj Ambler, PA

They look for every reason to deny my claims . Customer service is awful and overseas. Hold times are brutally long.

3 years ago

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Verified Customer

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Wren Munsterman Tomball, TX

One contractor came, said only thing was to replace hot water dispenser. Never heard back after he contacted AHS. New contractor was assigned, have yet to hear from them.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Norene D. Barnes Colorado Springs, CO

Experience mostly good. Should have replaced dishwasher. I live in a condo so have to be careful when running it when most people are awake or working.

3 years ago

Reply from American Home Shield

Hi Norene, Hi Chetan,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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Ali Zadeh Houston, TX

was easy to deal with, they came on time ordered part and fixed the issue

3 years ago

Reply from American Home Shield

We are glad to hear everything worked out great for you.

May. 6th, 2022

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Verified Customer

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Patricia Creighton Baltimore, MD

When the contractor comes come he don't want to do the work to find the problem I have to spend my money with another contractor to get to the problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Nily Tustin, CA

I love American Home Shields, they're very helpful and professional

3 years ago

Reply from American Home Shield

Thanks for your positive feedback.

May. 6th, 2022

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Verified Customer

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lana Fischer Trinidad, TX

We have had them over 15 years. They are always prompt with claims.

3 years ago

Reply from American Home Shield

Thanks for your loyalty over the years. We appreciate it.

May. 6th, 2022

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Verified Customer

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Mary Midlothian, VA

Because I got a great replacement fridge when it couldn't be repaired

3 years ago

Reply from American Home Shield

I'm glad we were able to come through for you. Thanks for sharing.

May. 6th, 2022

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Verified Customer

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Gayle Smith Pittsburgh, PA

Customer service is great. The Tech that came to my home explained everything and was professional

3 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Michelle Jackson Columbus, GA

Fast service, good customer service. Got my problem resolved in 3 days.

3 years ago

Reply from American Home Shield

Hi Michelle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Thomas Hammer Baltimore, MD

good service, made good recommendation for adding SafeTSwitch

3 years ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Abdul kaiyum Antioch, CA

Good service. AHS kept their word on refunding the $100.00 deductible

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

May. 6th, 2022

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Verified Customer

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Terry Wright Phoenix, AZ

Great customer service. So far the contractors they have are great.

3 years ago

Reply from American Home Shield

Hi Terry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Hassan Lakeville, MN

Great service and prompt response! Thank you for your service.

3 years ago

Reply from American Home Shield

Hi Hassan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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LINDA D WATERS Kansas City, MO

It is easy to schedule service and technicians are professional.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Anne Marie Cullen Pismo Beach, CA

It was simple to file a claim and the plumber was very good. Service was quick.

3 years ago

Reply from American Home Shield

Hi Anne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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LASONIA ABBOTT Valdosta, GA

Jessica was a great representative and very nice and helpful

3 years ago

Reply from American Home Shield

Hi Lasonia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Judith whittenberg Muskogee, OK

Plumbing company took over a week to cone due to busy days but we're very professional

3 years ago

Reply from American Home Shield

Hi Judith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Sandra Wishert Terrell, TX

Scheduling a repair is fast and easy....usually the next day!

3 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Barbara Gardner Anderson, CA

So far AHS has done right on our contract and All About Air is excellent!

3 years ago

Reply from American Home Shield

Hi Barbara, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 10th, 2022

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Verified Customer

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Donny Anthon Saint Louis, MO

Still have. It received my lowest e card. Was told I would get an email. Also rep told rep told me she would call me back. Ever happened.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Becky Cedar Rapids, IA

The are prompt in responding and the services sent out have been awesome.

3 years ago

Reply from American Home Shield

Hi Becky, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Bob Jones Port Orchard, WA

The job was completed and no problems. Technician was knowledgeable.

3 years ago

Reply from American Home Shield

Hi Bob, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Jane Garcia Phoenix, AZ

The operator and technician was professional and promptness

3 years ago

Reply from American Home Shield

Hi Jane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Mr Taylor Salisbury, NC

they were great did thingd I did not know I would recommend them of course

3 years ago

Reply from American Home Shield

Hi Mr. Taylor, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Christopher Mattin Sherwood, AR

Based on the reviews, services offered and customer services.

3 years ago

Reply from American Home Shield

Hi Christopher, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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George erdos Owings Mills, MD

Because they were prompt to send a service person to my house

3 years ago

Reply from American Home Shield

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Stan Delmore Sun City, CA

Don't like talking to a rep in the Philippines for my problem in California! Quit out sourcing jobs to other countries!

3 years ago

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Verified Customer

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Lanny Columbia, SC

Each time a made a service call it was fairly seamless and prompt.

3 years ago

Reply from American Home Shield

Hi Lanny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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James E Fassel Humble, TX

Easy way to get my problem solved. Easy to request at the web site.

3 years ago

Reply from American Home Shield

Hi James, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Latoya Johnson Riverdale, GA

Efficiency, and very dependable. Very professional experience thanks

3 years ago

Reply from American Home Shield

Hi Latoya, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2022

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Verified Customer

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Cheryl Smith Mooresville, NC

Fast service, great providers. One call and appointment set. Very timely

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Hagen A Kegley Westerville, OH

Fast, efficient and great quality of companies who helped us out!

3 years ago

Reply from American Home Shield

Hi Hagen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Patrie W. El Paso, TX

Great customer service, affordable pricing, great plan options.

3 years ago

Reply from American Home Shield

Hi Patrie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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katy VASQUEZ Charlotte, NC

great service and quick turn around. answered my calls with professionalism

3 years ago

Reply from American Home Shield

Hi Katy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2022

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Verified Customer

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Joseph Williams Leavenworth, KS

It's just been good. Everything gets handled quickly and effectively.

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Maria Filippone Des Moines, IA

My issues were not solved half the time. The symptoms were just addressed. Root problems not solved

3 years ago

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Verified Customer

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Ravi K Chopra Fairfax Station, VA

Premium little high but easy to open a claim. Need to offer incentive to retain renewals.

3 years ago

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Verified Customer

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Hyungkeun kim

quick response and speedy decision making system as customer position.

3 years ago

Reply from American Home Shield

Hi Hyungkeun, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Linda D Pia Midvale, UT

Smooth fast service. Makes me feel relaxed when something goes wrong

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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James Madera, CA

Technician was on time and did a great job assessing the problem

3 years ago

Reply from American Home Shield

Hi James, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Lillian Evelyn Centeno Buena Park, CA

The issue with 2 ceiling fans was resolved with no problems

3 years ago

Reply from American Home Shield

Hi Lillian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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Ashley A Hilton Little Rock, AR

The timeliness of arrival and the ability to order new appliances if need be.

3 years ago

Reply from American Home Shield

Hi Ashley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 10th, 2022

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Verified Customer

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David Harder Tulsa, OK

There was a problem. I called AHS many times. They said they were investigating and would call me back. They never did. I ended up paying an outside company to do the work.

3 years ago

Reply from American Home Shield

Hi David, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide the AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Gloria Briggs Baton Rouge, LA

They assist you at the moment ,no promises or delays to solve your issues

3 years ago

Reply from American Home Shield

Hi Gloria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 10th, 2022

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Verified Customer

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David Shaw Lancaster, TX

They're great and professional prompt and they get the job done

3 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Judith R Watkins Swan, IA

Timely reply and cooperative assistance in taking care of problem

3 years ago

Reply from American Home Shield

Hi Judith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 10th, 2022

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