American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Angie Bridgeville, PA

Home Shield is very quick, to assign you to the right contractor.

2 years ago

Reply from American Home Shield

Hi Angie. We know how important your time is so it's really good to hear that your service request was assigned quickly and to your satisfaction. Thank you for being a valued member of American Home Shield.

Mar. 11th, 2022

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Verified Customer

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William Jack Hanover, PA

I had great service and things were covered that broke at no expense to us.

2 years ago

Reply from American Home Shield

Hi William. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 11th, 2022

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Verified Customer

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Amane Awwad Shallotte, NC

Very prompt attention to request for service and satisfactorily compketed

2 years ago

Reply from American Home Shield

Hi Amane. Thank you for the 5 star review. It is our goal to provide our members with prompt and reliable service. We are happy to know this has been your experience with AHS. We look forward to providing you with great service again.

Mar. 16th, 2022

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Verified Customer

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Irene V. Hunter Chicago, IL

very professional and friendly. were responsive to my questions and explained the process

2 years ago

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Verified Customer

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Bridget J McMinn Woodbridge, VA

place a service call, tech was there in 2 days, very professional

2 years ago

Reply from American Home Shield

Hi Bridget,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Gerald McNeil Chapel Hill, NC

Problem fixed and repaired. Responsive and addressed the issue.

2 years ago

Reply from American Home Shield

Hi Gerald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Marlies Nelson Chesapeake, VA

Never resolved issue with my AC unit. As it got later in year, and weather started to change, I just gave up.

2 years ago

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Verified Customer

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Jaclyn Bonner Prosper, TX

I've had 2 repairs under American Home Shield - one was fine, the other problematic and I'm still trying to resolve it.

2 years ago

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Verified Customer

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Edward May Glen Burnie, MD

They have been very responsive and have provided qualified service.

2 years ago

Reply from American Home Shield

Hi Edward. Thank you for taking time to write a review. We are glad to hear that you have been pleased with the service you have received from AHS. Thank you for trusting AHS.

Mar. 16th, 2022

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Verified Customer

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Joyce Roseville, CA

Had a problem with my washing machine. I received a quick response and my washer was fixed.

2 years ago

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Verified Customer

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John Robinson Chelsea, AL

dishwasher replacement was a nightmare. One of my replace choices was not even correct size. I had to pay restocking fee and waited 6 weeks for a resolution

2 years ago

Reply from American Home Shield

Hi John, I hate to hear about thedishwasher work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Julie Lierman Walterboro, SC

They were very efficient coordinating the company & parts in a reasonable time frame and available to answer any questions we had.

2 years ago

Reply from American Home Shield

Hi JuLIE,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Bill guy Cookeville, TN

Fantastic customer service, fast appointments, fair outcomes

2 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 14th, 2022

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Verified Customer

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Glenda Mercer Virginia Beach, VA

Great company and always assigned great company to do the work

2 years ago

Reply from American Home Shield

Hi Glenda. Thank you for your positive review. It is great to know you have been pleased with AHS as well as the technicians. It is our goal to provide you with exceptional service each time you need to use your warranty.

Mar. 16th, 2022

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Verified Customer

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Elizabeth Szady Lubbock, TX

Did it online. Very efficient didn't have any problems selecting what the problem was

2 years ago

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Verified Customer

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L D Cleveland, OH

We had a contractor over to fix our toilet within a couple of days!!!

2 years ago

Reply from American Home Shield

Hi LD. Thank you for taking time to let us know how effectively the issue with your toilet was resolved. We love to take the hassle and worry out of unexpected home repairs. Thank you for allowing AHS the opportunity to do so for you.

Mar. 16th, 2022

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Verified Customer

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Judy Gardner Westwego, LA

I have always had prompt service & was always satisfied with the results.

2 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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David Patten Huntsville, AL

We have had a great experience and appreciate the professionalism.

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Tony Abbruzzese Osseo, MN

That were quick to respond and we got our appliance replaced quickly.

2 years ago

Reply from American Home Shield

Hi Tony, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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James Legner Chesterfield, MO

Quick response from local affiliates that solved the problem.

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Yvonne CULLIVER Pahrump, NV

AHS was quick to respond and found an experienced contractor

2 years ago

Reply from American Home Shield

Hi Yvonne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Shunda Hephzibah, GA

Service was very good. They responded and completed in a timely manner.

2 years ago

Reply from American Home Shield

Hi Shunda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Daniel Koonce Midland, TX

No issues easy to schedule appointments, did all by online easy to Maneuver

2 years ago

Reply from American Home Shield

Hi Daniel. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Mar. 8th, 2022

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Verified Customer

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DEREK CASEBEER Elk Grove, CA

Would like the opportunity to chose service provider to allow for research, reviews, etc. for best fit.

2 years ago

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Verified Customer

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Suzanne Delsarto Reno, NV

They got the contractor out to us and made sure the work was done.

2 years ago

Reply from American Home Shield

Hi Suzanne. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 8th, 2022

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Verified Customer

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GARY GRAY, SR. Richmond, VA

i have had great customer service and support since I enrolled in the program

2 years ago

Reply from American Home Shield

Hi Gary. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Mar. 8th, 2022

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Verified Customer

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Taylor Beaumont, TX

Great people very nice and kind definitely would recommend them to everyone

2 years ago

Reply from American Home Shield

Hi Taylor. This is so great to hear. We really appreciate you taking time to let us know how pleased you are with AHS. We look forward to working with you again and thank you for being our valued home warranty member.

Mar. 8th, 2022

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Verified Customer

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Elias Amaro San Diego, CA

They were professional, took care of me, and followed through

2 years ago

Reply from American Home Shield

Hi Elias,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Kitty Brooks Okeechobee, FL

Techs worked were professional and diagnosed issue with washer

2 years ago

Reply from American Home Shield

Hi Kitty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Dawn Walker Mascoutah, IL

They are very professional and very quick to get things resolved

2 years ago

Reply from American Home Shield

Hi Dawn, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Phillip Miller Chicago, IL

Just like how they fix whatever is covered no questions asked

2 years ago

Reply from American Home Shield

Hi Phillip. We are so happy to know you are finding the value in your warranty coverage. We can't wait to take care of your next repair need with the same level of service.

Mar. 8th, 2022

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Verified Customer

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Patricia H Brotherton Southaven, MS

I liked Tate Appliances. Cost of warranty is getting expensive compared to what is covered and the service charge.

2 years ago

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Verified Customer

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Kathleen Williams Goleta, CA

Had two service calls. Both repaired by friendly knowledgeable tech.

2 years ago

Reply from American Home Shield

Hi Kathleen. We are delighted to hear that you have been pleased with the service you received. We want you to know you can always count on AHS as your home warranty company.

Mar. 9th, 2022

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Verified Customer

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Tammy M. King Johnson City, TN

They get the job done but when you call them about billing it's crazy. You are talking to someone overseas and they don't seem to understand.

2 years ago

Reply from American Home Shield

Hi Tammy, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your contract number.

Apr. 13th, 2022

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Verified Customer

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Frederick Rodgers Weston, FL

Percentage of adjustment for replacement item. is not computed on the quality of the replacement item

2 years ago

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Verified Customer

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Roberto Elk Grove, CA

Fast, quick and easy to make service arrangements and expedite response

2 years ago

Reply from American Home Shield

Hi Roberto,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Helen Williams Rockledge, FL

They are great when you call and always gets someone right out

2 years ago

Reply from American Home Shield

Hi Helen. hank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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David James Carrollton, TX

Reasonable response time to call for service and visit from technician.

2 years ago

Reply from American Home Shield

Hi David. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next great repair experience.

Mar. 9th, 2022

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Verified Customer

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Philip Livonia, MI

Great price, great claims process, fast service, saved me a on of money.

2 years ago

Reply from American Home Shield

Hi Philip, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Keith Odom Centerton, AR

All my claims have been handled appropriately, and in a timely manner.

2 years ago

Reply from American Home Shield

HI Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Rita D Chandler Fredericksburg, VA

Response was fast and a trusted company familiar with my furnace was dispatched.

2 years ago

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Verified Customer

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David Schwalbert Hillsboro, MO

It was Prompt and went well so far in spite of the pandemic.

2 years ago

Reply from American Home Shield

Hi David. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Joe Brick, NJ

Denied a claim based on interpreting the contract in a different way. Rules were not clearly explained before submitting a $100 repair order.

2 years ago

Reply from American Home Shield

Hi Joe. Thank you for your feedback. I am sorry to hear that your repair issue was not covered. I would be happy to look into this matter further and follow up with you.

Mar. 9th, 2022

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Verified Customer

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Anahid h Gasparian Phoenix, AZ

My washer been broken since 11/15/2021, they keep sending people to be fixed, as of today still not working

2 years ago

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Verified Customer

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Kimberly Beary Larned, KS

I'm very happy with them. I just wish the cost for each visit/appointment was a little lower.

2 years ago

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Verified Customer

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Joseph Rosario Argyle, TX

They give me peace of mind. Also very covieniant and easy to schedule services.

2 years ago

Reply from American Home Shield

Hi Joseph, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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John McKenna Hutto, TX

They do what they are supposed to do without any hassle whatsoever.

2 years ago

Reply from American Home Shield

Hi John. Thank you so much for your feedback. We love to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Mar. 9th, 2022

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Verified Customer

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Mel Elste Middle River, MD

Prompt professional service, and friendly knowledgeable technician!

2 years ago

Reply from American Home Shield

Hi Mel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Minerva Douglas

Because when things need to be replaced they are not, and it takes so long to have your issue taken care of

2 years ago

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Verified Customer

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M.R Tustin, CA

American Home Shield totally useless and unprofessional. They only like to get paid but when it comes to service they don't want to do anything for you! Terrible company.

2 years ago

Reply from American Home Shield

Hi M.R., I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your contract number.

Apr. 13th, 2022

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