American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Vendetta Luther Hyattsville, MD

They were courteous and timely. They had knowledge of what needed to done and ho to accomplish it.

3 years ago

Reply from American Home Shield

Hi Vendetta, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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Eugene McGhan Rapid City, SD

AHS was very responsive to our sewer issue, the contractor however hasn't finished the cleanup.

3 years ago

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Arthur Denyer Orlando, FL

Had one bad experience with Plumbing Company all other experiences were very good.

3 years ago

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Darlene Seattle, WA

Too many calls from American Home Shield -- I really don't need to talk to you unless I have a request/claim I need to make

3 years ago

Reply from American Home Shield

Hi Darlene, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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Verified Customer

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Beverly Crestview, FL

The companies that worked on my furnace/air conditioner said it needs to be ready laced. AHS just does repairs and won't replace it

3 years ago

Reply from American Home Shield

Hi Beverly, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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Verified Customer

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sean Chicago, IL

The company considers my hvac unit to be commercial when it's in fact residential. Therefore it can't be serviced by a qualified tech.

3 years ago

Reply from American Home Shield

Hi Sean, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number.

May. 19th, 2022

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Verified Customer

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Gail richards

Contractors not competent. Still waiting for medallion plumbing to return. Has not called back or emailed.

3 years ago

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Shawnee Bledsoe Clarksville, TN

The service techs that come to the house are amazing. The customer service and call centers are an absolute joke!

3 years ago

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Verified Customer

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Janice Rios Cypress, TX

Extremely long process from start to finish, when it comes to a service request. But friendly customer service.

3 years ago

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Mike Weber Virginia Beach, VA

4 service calls for the same dishwasher. $400 in deductible spent because the contractors hired misdiagnose the problem and Home Shield won't simply replace the unit

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 21st, 2022

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Verified Customer

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Steffani Bailin Dallas, TX

Terrible customer service. Very poor communication skills. Not helpful at all. Didn't listen to problems and didn't put notes in the customer's file.

3 years ago

Reply from American Home Shield

Hi Steffani, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Rick Donnelly Scottsdale, AZ

Typical claim. Paid the fee, the guy shows up and tells me my electrical switch is not covered. Same old same old - nothing ever seems to be covered.

3 years ago

Reply from American Home Shield

Hi Rick, I hate to hear about your most recent service experience. I would be glad to speak with you to assist.

May. 19th, 2022

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Verified Customer

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Catherine Lariviere North Port, FL

Because I purchased this home a month ago paid my policy for the year and they keep denying a claim for plumbing when I did not know about this when I bought the home

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Sara Locust Grove, GA

Because they send a fraud scam artist d and just electronics to my house. That guy took my money and ran. My refridgerator is still un repaired a month later

3 years ago

Reply from American Home Shield

Hi Sara, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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Verified Customer

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Ryan Long Beach, CA

They did not address the issue. Did not provide updates unless I called. Vendor was unable to perform work claiming access issues when another Contractor was.

3 years ago

Reply from American Home Shield

Hi Ryan, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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Verified Customer

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Kris Cruz Roanoke, TX

Easy to use and customer service really cares about your problems.

3 years ago

Reply from American Home Shield

Hi Kris, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Kevin Scharwath Apache Junction, AZ

The Tech was great, polite and took care of the problem fast.

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Rob Warner Robins, GA

Great personnel, very responsive, professional & knowledgeable contractors.

3 years ago

Reply from American Home Shield

Hi Rob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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L.M.Golden Lady Lake, FL

Arrived promptly. Diagnosed problem, ordered parts & repaired all.

3 years ago

Reply from American Home Shield

Hi L.M. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Ann Purvis Mansfield, TX

The staff is very helpful. They arrange the visit and make it easy,

3 years ago

Reply from American Home Shield

Hi Ann, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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John W Kruger Daytona Beach, FL

AHS has not failed to respond, repair or replace my damaged refrigerator!

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 17th, 2022

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Verified Customer

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Michael Vogel Keller, TX

They are good with their coverage and always get a tech assigned quickly.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Lynn Capps Burleson, TX

Very prompt and reliable. Service Technician resolved my problem.

3 years ago

Reply from American Home Shield

Hi Lynn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Vladimir Katsman San Francisco, CA

Service was good and fast. Saro was very professional and responsive.

3 years ago

Reply from American Home Shield

Hi Vladimir, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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NA

Happy with my experience. They solved my problem and saved me money.

3 years ago

Reply from American Home Shield

Hi, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Delores Robinson Milwaukee, WI

The problems that I have are usually taken care right away.

3 years ago

Reply from American Home Shield

Hi Delores, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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charles edward thomas Monroe, LA

a lot depend on the service technician that responds to your request.

3 years ago

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Steven Kirk Peoria, AZ

Easily obtained a service appointment with a reputable vendor.

3 years ago

Reply from American Home Shield

Hi Steven, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Wayne Jackman Davenport, FL

They were very helpful with my request and took care of it right away.

3 years ago

Reply from American Home Shield

Hi Wayne, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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susan kelly Galt, CA

they have always been quick to respond and set things in motion

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Connie J Gustafson Fort Dodge, IA

Pretty Quick response know it will get handled and taken care of

3 years ago

Reply from American Home Shield

Hi Connie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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jane a chernov Palmyra, PA

they have always responded quickly and got the problem fixed.

3 years ago

Reply from American Home Shield

Hi Jane, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Michael Santillo Newark, DE

They always are able to help and get things done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Tom Wicks Eden Prairie, MN

great customer service and techs that come out were great as well

3 years ago

Reply from American Home Shield

Hi Tom, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Matthew Nutter Wichita, KS

Every time I've needed a repair, we've gotten it in a timely manner!

3 years ago

Reply from American Home Shield

Hi Matthew, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Carie Leadbeater Chesapeake, VA

It's easy to put in a service call online and They Respond quickly

3 years ago

Reply from American Home Shield

Hi Carie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Raymond Salazar Bakersfield, CA

Handled problem in a timely manner , plumber arrived at date specified

3 years ago

Reply from American Home Shield

Hi Raymond, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Letitia Lithonia, GA

They always get the issue fixed. They work with good contractors.

3 years ago

Reply from American Home Shield

Hi Letitia, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Vittoria Bartley North Augusta, SC

Great quick responses and coverage. Friendly staff. Happy so far.

3 years ago

Reply from American Home Shield

Hi Vittoria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karen Hubley Prince Frederick, MD

They are very prompt and the people they recommended were great

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Eric Lomax

When some things we have break down and repairs that are simple are covered.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Eric, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Billy Newberry Griffin, GA

ease of use, quick response time and professional contractors

3 years ago

Reply from American Home Shield

Hi Billy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Gloria Quiroz San Antonio, TX

All ways have gotten the job done well with good professionals

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Kevin Bruce Smithville, TN

The website is easy to use and the service folks quickly respond

3 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karry Fernley, NV

Prompt service great coverage kept me informed of service schedule

3 years ago

Reply from American Home Shield

Hi Karry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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James J. Stottman Oklahoma City, OK

Because American Home Shield responded immediately to my problem!

3 years ago

Reply from American Home Shield

Hi James, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Adrienne Prince San Diego, CA

Service was timely and friendly. They replaced our fridge and we are so happy!

3 years ago

Reply from American Home Shield

Hi Adrienne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Donna Tampa, FL

I've gotten very good customer service with AHS. I do think the coverage is a bit pricey

3 years ago

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Russell DeCausemaker La Quinta, CA

They know reliable companies to resolve issues. I don't have to worry about getting over charged.

3 years ago

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Verified Customer

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James Dearmore Garland, TX

They have been very responsive on our issues and the contractors have been outstanding.

3 years ago

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