American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Ryan Long Beach, CA

They did not address the issue. Did not provide updates unless I called. Vendor was unable to perform work claiming access issues when another Contractor was.

3 years ago

Reply from American Home Shield

Hi Ryan, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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Verified Customer

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Kris Cruz Roanoke, TX

Easy to use and customer service really cares about your problems.

3 years ago

Reply from American Home Shield

Hi Kris, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Kevin Scharwath Apache Junction, AZ

The Tech was great, polite and took care of the problem fast.

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Rob Warner Robins, GA

Great personnel, very responsive, professional & knowledgeable contractors.

3 years ago

Reply from American Home Shield

Hi Rob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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L.M.Golden Lady Lake, FL

Arrived promptly. Diagnosed problem, ordered parts & repaired all.

3 years ago

Reply from American Home Shield

Hi L.M. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Ann Purvis Mansfield, TX

The staff is very helpful. They arrange the visit and make it easy,

3 years ago

Reply from American Home Shield

Hi Ann, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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John W Kruger Daytona Beach, FL

AHS has not failed to respond, repair or replace my damaged refrigerator!

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 17th, 2022

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Verified Customer

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Michael Vogel Keller, TX

They are good with their coverage and always get a tech assigned quickly.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Lynn Capps Burleson, TX

Very prompt and reliable. Service Technician resolved my problem.

3 years ago

Reply from American Home Shield

Hi Lynn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Vladimir Katsman San Francisco, CA

Service was good and fast. Saro was very professional and responsive.

3 years ago

Reply from American Home Shield

Hi Vladimir, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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NA

Happy with my experience. They solved my problem and saved me money.

3 years ago

Reply from American Home Shield

Hi, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Delores Robinson Milwaukee, WI

The problems that I have are usually taken care right away.

3 years ago

Reply from American Home Shield

Hi Delores, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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charles edward thomas Monroe, LA

a lot depend on the service technician that responds to your request.

3 years ago

Reply from American Home Shield

Hi Charles, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 18th, 2022

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Verified Customer

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Steven Kirk Peoria, AZ

Easily obtained a service appointment with a reputable vendor.

3 years ago

Reply from American Home Shield

Hi Steven, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Wayne Jackman Davenport, FL

They were very helpful with my request and took care of it right away.

3 years ago

Reply from American Home Shield

Hi Wayne, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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susan kelly Galt, CA

they have always been quick to respond and set things in motion

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Connie J Gustafson Fort Dodge, IA

Pretty Quick response know it will get handled and taken care of

3 years ago

Reply from American Home Shield

Hi Connie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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jane a chernov Palmyra, PA

they have always responded quickly and got the problem fixed.

3 years ago

Reply from American Home Shield

Hi Jane, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Michael Santillo Newark, DE

They always are able to help and get things done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Tom Wicks Eden Prairie, MN

great customer service and techs that come out were great as well

3 years ago

Reply from American Home Shield

Hi Tom, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Matthew Nutter Wichita, KS

Every time I've needed a repair, we've gotten it in a timely manner!

3 years ago

Reply from American Home Shield

Hi Matthew, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Carie Leadbeater Chesapeake, VA

It's easy to put in a service call online and They Respond quickly

3 years ago

Reply from American Home Shield

Hi Carie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Raymond Salazar Bakersfield, CA

Handled problem in a timely manner , plumber arrived at date specified

3 years ago

Reply from American Home Shield

Hi Raymond, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Letitia Lithonia, GA

They always get the issue fixed. They work with good contractors.

3 years ago

Reply from American Home Shield

Hi Letitia, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Vittoria Bartley North Augusta, SC

Great quick responses and coverage. Friendly staff. Happy so far.

3 years ago

Reply from American Home Shield

Hi Vittoria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karen Hubley Prince Frederick, MD

They are very prompt and the people they recommended were great

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Eric Lomax

When some things we have break down and repairs that are simple are covered.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Eric, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Billy Newberry Griffin, GA

ease of use, quick response time and professional contractors

3 years ago

Reply from American Home Shield

Hi Billy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Gloria Quiroz San Antonio, TX

All ways have gotten the job done well with good professionals

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Kevin Bruce Smithville, TN

The website is easy to use and the service folks quickly respond

3 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Karry Fernley, NV

Prompt service great coverage kept me informed of service schedule

3 years ago

Reply from American Home Shield

Hi Karry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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James J. Stottman Oklahoma City, OK

Because American Home Shield responded immediately to my problem!

3 years ago

Reply from American Home Shield

Hi James, We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Adrienne Prince San Diego, CA

Service was timely and friendly. They replaced our fridge and we are so happy!

3 years ago

Reply from American Home Shield

Hi Adrienne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Donna Tampa, FL

I've gotten very good customer service with AHS. I do think the coverage is a bit pricey

3 years ago

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Verified Customer

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Russell DeCausemaker La Quinta, CA

They know reliable companies to resolve issues. I don't have to worry about getting over charged.

3 years ago

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Verified Customer

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James Dearmore Garland, TX

They have been very responsive on our issues and the contractors have been outstanding.

3 years ago

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Verified Customer

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Les Couchenour Grasonville, MD

Good service. Annual contract pricing has become expensive. I am Considering switching companies.

3 years ago

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Verified Customer

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Craig A Wessels Fort Worth, TX

They do good but some times it takes multiple visits to repair and too many non covered items

3 years ago

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Verified Customer

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CATHY JUSTASON Humble, TX

It was so easy to schedule on line. And knowing who is coming out for the service was right away

3 years ago

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Verified Customer

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Christi Yuba City, CA

You can out to fix my washer, she was great,efficient, and quick.

3 years ago

Reply from American Home Shield

Hi Christi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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diana Rowland Heights, CA

Able to get respresentative's help whenever I call for repairs.

3 years ago

Reply from American Home Shield

Hi Diana, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Verified Customer

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Dallas Douangdara Ogden, UT

Awesome service. Get issues resolved promptly. You pay for what you get.

3 years ago

Reply from American Home Shield

Hi Dallas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Johntell White-Counts Moncks Corner, SC

This company and associates are so very helpful and amazing.

3 years ago

Reply from American Home Shield

Hi Johntell, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Michael Salomon Feasterville-Trevose, PA

Prompt follow up. Everything was done within a reasonable time period.

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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Gayle Breece Dickson, TN

They took care of my problem fast and kept checking until the problem was fixed

3 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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MM RESIDENT Palestine, TX

When trying to get my air condition unit repaired the process was cumbersome and all the details were miss leading and dificult to understand.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Larry Walters Waco, TX

I live in a city of 350,000 people, yet you never pull tradespeople from the local area. All workers come from a distance of 1 hour or further away.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Laura Stewart Greensboro, NC

I had to pay $144 for Freon for my Aw/C. What is the purpose of a home warranty if it doesn't cover this basic maintenance?

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Ron Czupka Conover, NC

Lack of support. Total miscommunication & lack of follow through regarding information. Report was made that failed to convey facts

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Cartee Dothan, AL

My ovens haven't worked since January. Three vendors. And, latest one keeps canceling, and no one tells me.

3 years ago

American Home Shield Reviews