American Home Shield: Read 34,366 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Jose Lorenzo trevino Corpus Christi, TX

eternal telephone wait, one project, one diagnosis, 3 authorizations so, and problem remains not fixed and I have to call AHS, they cannot me call me with result

2 years ago

Reply from American Home Shield

Hi Jose. Thank you for taking time to let us know your concerns. I am sorry to hear you have not been pleased with the service you have received. I would happy to speak with you to address this matter further.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

E Hopkins Midland, PA

Always quick about getting things fixed and always great service

2 years ago

Reply from American Home Shield

Hi E,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Raymond E. Cain, Jr. Warrensburg, MO

Promptness and quality of services. Ease of getting service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Raymond,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Mike Francis Garland, TX

They solved and went the extra mile to correct the problem I had

2 years ago

Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Allie Shreveport, LA

Prompt and,professional service from AHS staff and Arklaflow plumbing

2 years ago

Reply from American Home Shield

Hi Allie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Anita Abeyta Redwood City, CA

Quick response, replaced washer when repair person couldn't fix it.

2 years ago

Reply from American Home Shield

Hi Anita. Thank you for taking time to let us know about your experience. It is wonderful to hear your washer was replaced and you have been pleased with the service we offer. We look forward to taking care of next repair need as well.

Jan. 25th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Daniel Galender Hayward, CA

I don't like the way they tried to deny a claim based on information they claim was provided by a service technician that was never the case.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David. Thank you for your feedback. We understand how important it is to have coverage you can rely on. I would be happy to speak with you to discuss this matter further.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star

Samantha Hackettstown, NJ

Easy to set up an appointment; Service was timely and quick!

2 years ago

Reply from American Home Shield

Hi Samantha. We love to hear when our members let us know they have received prompt and efficient service. It is our goal to always provide you with this level of service when ever you need to use your warranty. Thank you for choosing AHS.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Paul Hilchen Ankeny, IA

Top notch service. Worth every cent we've spent. Highly recommended!!!

2 years ago

Reply from American Home Shield

Hi Paul. We are so excited to read your review. It is great to know you are finding the value in having your home warranty coverage. We look forward to providing you with great service again in the future.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Rachel Langjahr Philadelphia, PA

When you actually get plumbers and other people who know what they're doing

2 years ago

Reply from American Home Shield

Hi Rachel. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Gregory Sharp

Excellently customer service from both you and the plumbing company

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Gregory. Thank you for the positive feedback. We are so happy to know that we met your expectations. We can't wait to provide you with great service again.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Jose Ortiz

It was Great tech had my furnace fixed in 30 minutes.

2 years ago Edited January 18, 2022

Reply from American Home Shield

Hi Jose. Thank you so much for the 5 star review. We are so happy to know the issue with your furnace was resolved so quickly. We can't wait to provide you with this same level of service again for your next repair need.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Dan Brown Middletown, PA

Prompt service. Heater broke. Was repaired by the representative.

2 years ago

Reply from American Home Shield

Hi Dan. Thank you for taking time to let us know about your experience. We know how important it is to provide our members with prompt and efficient service. We are very happy to know the issue with your heat was resolved to your satisfaction.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Gloria Cedar Hill, TX

The service completed was from a professional and respectful business.

2 years ago

Reply from American Home Shield

Hi Gloria. Thank you for taking time to let us know about your experience. We want you to know you can always count on AHS when you need us. We look forward to working with you again and taking care of your future repair needs.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Bob Zonshine Agoura Hills, CA

Everything re: repairing my pool motor went as was expected. Great service!

2 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is wonderful to hear that we were able to do that for you with your pool motor. Thank you for trusting AHS.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Teresa Switek Tucson, AZ

Had a good experience calling and setting up a company to come out and look at my furnace

2 years ago

Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

check_circle

Verified Customer

star star star star star

James Mcaninch Mason, OH

Excellent. The repair person was very knowledgeable, prompt, and courteous.

2 years ago

Reply from American Home Shield

Hi James. We are so glad to know you were pleased with the service you received. We want you to know we are here for you when you need us. Thank you for trusting AHS as your home warranty company.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Michele Bounds Henderson, NV

Great the two claims Iwere handled quickly and professionally

2 years ago

Reply from American Home Shield

Hi Michele. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Mahmoud elsamadisi Parkville, MD

Great service and quick response and the contractor all Professional

2 years ago

Reply from American Home Shield

Hi Mahmoud. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Tamra Whaltey Medders Ashville, AL

They have sent professional service companies to fix the items we needed work on.

2 years ago

Reply from American Home Shield

Hi Tamra,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

check_circle

Verified Customer

star star star star star

ELWOOD KAUFFMAN Puyallup, WA

prompt service provide well qualified people from good companies

2 years ago

Reply from American Home Shield

Hi Elwood. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

william elman Indian Trail, NC

Good service, quick response, great final result from technicians.

2 years ago

Reply from American Home Shield

Hi William. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Nancy Kansas City, MO

Great coverage lots of good contractor to choose from and affordable dedicated

2 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for the positive review and letting us know about your experience. It makes us very happy to know that you are finding the value in your home warranty coverage. Thank you for being our valued home warranty member.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Granville S Reagle Boerne, TX

Mostly excellent. However, I was charged $1475 by Quality HVAC for work that was covered.

2 years ago

Reply from American Home Shield

Hi Granville,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 14th, 2022

check_circle

Verified Customer

star star star star star

Saideep Kolar Milpitas, CA

Generally very easy to schedule service and so flawless service experience

2 years ago

Reply from American Home Shield

Hi Saideep. Thank you for letting us know that you have been able to request service with ease. We love to take the hassle out of home repairs for our members. Thank you for trusting AHS.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Joseph Henderson Midlothian, VA

Easy online scheduling prompt fast service. Fixed right the first time.

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Bonnie Pendleton Marietta, GA

Every time I call they are really helpful and the service people are good

2 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Lakeshia Jones Northport, AL

We had a great experience with them they were very helpful and great customer service.

2 years ago

Reply from American Home Shield

Hi Lakeisha,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

check_circle

Verified Customer

star star star star star

Frank & Marilyn Damico Summerville, SC

Able Appliance has been the best service company that you provide.

2 years ago

Reply from American Home Shield

Hi Frank & Marilyn,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

MARLA FINCH La Quinta, CA

they will contact companies when we haven't heard from the company assigned

2 years ago

Reply from American Home Shield

Hi Marla,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Chester Gagel Grand Prairie, TX

Timely response with necessary details of what to expect next

2 years ago

Reply from American Home Shield

Hi Chester,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Linda Simmons New Orleans, LA

Extremely poor communication. Representatives unable to access my records which results in additional conversations.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

judy christensen Larkspur, CO

We had a very hard time getting them to pay for work on a well, recently repairs on home appliances has gone well.

2 years ago

check_circle

Verified Customer

star star star star star

Curtis L. Thomas Chesapeake, VA

The accessibility and ease of submitting an issue. Very intuitive.

2 years ago

Reply from American Home Shield

Hi Curtis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

David Young Redding, CA

Professionalism and timeliness. Jod was completed as estimated

2 years ago

Reply from American Home Shield

Hi David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Nancy DeWitte Goodfellow Loomis, WA

Great experience. Only "slight" blip was service cost was less than Home Shield cost.

2 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

check_circle

Verified Customer

star star star star star

Victoria F Koch Yakima, WA

Service was great - they took time to figure out the problem.

2 years ago

Reply from American Home Shield

Hi Victoria. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Hari Fremont, CA

Very Prompt Schedule with vendors and they have more vendors in each area.

2 years ago

Reply from American Home Shield

Hi Hari. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs. We look forward to working with you again.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Schuyler Floyd Dallas, TX

Quickly set up a contractor to come to my home and address the issue.

2 years ago

Reply from American Home Shield

Hi Schuyler. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Pat Doss Norfolk, VA

They came promptly. The service was knowledgeable and professional.

2 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Jasmine Trapane Slidell, LA

They have become very easy to use, and fast with communication.

2 years ago

Reply from American Home Shield

Hi Jasmine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Tiffany Moore Tulsa, OK

The customer of each vendor and helpful staff at the call center

2 years ago

Reply from American Home Shield

Hi Tiffany,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

V. SONNY SONIA Oakland, CA

Representative was kind, considerate and respectfully listened to my concerns.

2 years ago

Reply from American Home Shield

Hi V. Sonny,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Benjamin L Barron Oak Park, IL

Provides coverage as described in policy and timely in responses.

2 years ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Jason Martin Saint Augustine, FL

Great selection of service providers. Always capable technicians.

2 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to let us know about your experiences. We are very happy to know you have been pleased with the service you are receiving. Thank you for choosing to be a valued member of American Home Shield.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

sarah waddy Deerfield Beach, FL

AHS works quickly to assign my issues to a company for repairs

2 years ago

Reply from American Home Shield

Hi Sarah. Thank you for taking time to let us know about your experience. We know how important it is to provide our members with prompt and reliable service. We are so happy that you let us know we have been able to do that for you.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Mary Lincoln, CA

Easy to contact, good communication, job completed w/care & kindness.

2 years ago

Reply from American Home Shield

Hi Mary. Thank you for taking time to write a review. We really appreciate you letting us know how efficient the service has been for you. It is our goal to provide you with this same quality of service when ever you contact us or need to use your warranty coverage. Thank you for trusting AHS.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Lynn Wach Riverview, FL

Amazing response time appt was set up and plumber was there the next day

2 years ago

Reply from American Home Shield

Hi Lynn. It is so exciting to read your review. One of our main goals is to provide prompt, quality service for our members. It's makes us very happy to know your plumbing issue was resolved to your satisfaction. Thank you for choosing AHS.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star

Morene Columbus, OH

Very professional and friendly. Easy to work with and answered all questions.

2 years ago

Reply from American Home Shield

Hi Monroe. Thank you for the 5 star review. We are so happy to hear that your questions were answered and that you have been pleased with the service provided. It is our goal to continue to make sure you see the value in your AHS warranty coverage.

Jan. 12th, 2022

check_circle

Verified Customer

star star star star star_border

John S Humeston Canton, GA

Service and contractors are much superior and helpful then the previous 2 home services I have used

2 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

American Home Shield Reviews