American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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jannette Geneva leftwich

Excellent service knew what he was doing call before he came

3 years ago

Reply from American Home Shield

Hi Jannette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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David Holiman

Excellent coverage and service. They are very polite and professional.

3 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Mark Danziger

gentlemen that went well beyond to provide a perfect service

3 years ago

Reply from American Home Shield

Hi Mark, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Jeff Kaliss

We've had competent and affordable coverage of an admirably large number of household needs.

3 years ago

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Verified Customer

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Edith O Robinson

Great turnaround time once you call and file your claim with AHS

3 years ago

Reply from American Home Shield

Hi Edith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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barbara barr

Always have a person to speak with about needs; always nice to me on the phone

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you so much for review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Apr. 9th, 2022

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Verified Customer

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Diane Sheldon

Simple request online within minutes a contractor was assigned.

3 years ago

Reply from American Home Shield

Hi Diane, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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James A ackermann

Easy to use, quick response when I contact the company with an appliance issue

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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David W Pratt

I had charming success with the woman I spoke with on several occasions.

3 years ago

Reply from American Home Shield

Hi David. We are so glad you took time to tell us about your experience. We strive to provide our members with excellent service on each call. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Mona Jackson

Quick follow up, excellent customer service, and exceptional value.

3 years ago

Reply from American Home Shield

Hi Mona, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Sheri Snyder

Response is always fast and contractors are knowledgeable and friendly.

3 years ago

Reply from American Home Shield

Hi Sheri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Gustavus R Gray III

used them twice, quick response, excellent work, great technicians

3 years ago

Reply from American Home Shield

Hi Gustavus, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Kenneth spencer

2 services and both were great. I highly recommend them for any home.

3 years ago

Reply from American Home Shield

Hi Kenneth. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 9th, 2022

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Verified Customer

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Kim Salazar

Quality service, excellent attention to detail. Great people to work with.

3 years ago

Reply from American Home Shield

Hi Kim, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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Giovanna Gattuso

everytime I have an issue it haas been addressed and problem has been resolved

3 years ago

Reply from American Home Shield

Hi Giovanna. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 9th, 2022

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Verified Customer

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Phyllis Jones

Professional and on time. He got the job done and fixed my issue.

3 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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William J Liebell

Response is quick and appointments have all been within reason.

3 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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James Corbett

problem garbage disposal came day after I called and installed a new one

3 years ago

Reply from American Home Shield

Hi James. Thank you for the 5 star review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garbage disposal. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Priscilla Miles

The response was expeditious and the service was professional

3 years ago

Reply from American Home Shield

Hi Priscilla, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Norma Longoria

Professional, prompt & knowledgeable service repair companies sent.

3 years ago

Reply from American Home Shield

Hi Norma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Cindy Neff

All my issues have been taken care of quickly, either fixing or replacing.

3 years ago

Reply from American Home Shield

Hi Cindy. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Apr. 9th, 2022

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Verified Customer

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ETHEL CHEERS

5 very timely,explained problem in detail, and always on time

3 years ago

Reply from American Home Shield

Hi Ethel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Cathy

Never any issues, calling or online. I've been a member since 2004

3 years ago

Reply from American Home Shield

Hi Cathy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 8th, 2022

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Verified Customer

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Michael Hunter

They were courteous on the phone and had someone schedule with us promptly.

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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michael high

Easy to file a claim very quick response. The Techs are very knowledgeable

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Maria melero

Great customer service. When I can to fix something it's done right away.

3 years ago

Reply from American Home Shield

Hi Maria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Ginny Jones

Service providers are professional, timely and do necessary repairs.

3 years ago

Reply from American Home Shield

Hi Ginny, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Melanie O'Brien

Prompt, reliable with the last technician being very polite and professional.

3 years ago

Reply from American Home Shield

Hi Melanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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laura l yeager

Easy to access service, timeliness, professionalism, results.

3 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Jennifer Andrews

For the most part, we feel the value/service is good and have had mostly great experiences with AHS

3 years ago

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Verified Customer

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Amanda

Timely response of repair company, timely response of contact for appliance replacement.

3 years ago

Reply from American Home Shield

Hi Amanda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Verified Customer

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Robert J Mazur

Have had a few issues that required more than one visit to resolve costing me multiple $75.00 fees

3 years ago

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Verified Customer

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HO H PHAM

The request for repair was quickly processed and the repairs commenced the next day.

3 years ago

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Verified Customer

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Natalie Khawam

Never can talk to anyone with English. Had a service request for 1 month and then they told me they don't fix that issue.

3 years ago

Reply from American Home Shield

Hi Natalie, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Alicia Williams

Lack of talented technicians .. I have had the same Compamy come out 3 times and issue is still not fixed.

3 years ago

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Verified Customer

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William Thomas

The quality of replacement product did not equal the one it replaced. Any they would not allow me to exchange them

3 years ago

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Verified Customer

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Bonita Bell

I have not have hot water for 6 days waiting on AHS recommended contractor to get his act together. AHS ordered wrong equipment or sent order to wrong distributor

3 years ago

Reply from American Home Shield

Hi Bonita. Thank you for your feedback. I am really sorry to hear you are still without hot water. I would be happy to look into this issue further and follow up with you.

Apr. 9th, 2022

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Verified Customer

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Sharon Carter Wichita, KS

It used to be a company that cared about you and now it seems like you make excuses not to repair items under warranty

3 years ago

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Verified Customer

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Daniel Salinas Bettendorf, IA

Easy to use but every service should be different price than just $100 per service.

3 years ago

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Verified Customer

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Priscilla moses Stanfield, OR

Quick & simple nice to talk too, says what they do, they do no hidden fees

3 years ago

Reply from American Home Shield

Hi Priscilla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Antoinette Crespo Hampton, VA

Response time is excellent. Never had an issue anytime I've contacted them.

3 years ago

Reply from American Home Shield

Hi Antoinette, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Greg Bakersfield, CA

They have always been professional and have excellent contractors.

3 years ago

Reply from American Home Shield

Hi Greg, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Darlene Newson Corpus Christi, TX

They where very quick to take care of my needs with my appliance

3 years ago

Reply from American Home Shield

Hi Darlene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Velma Gilchrist Providence Forge, VA

Whenever I have had to call , they were prompt in scheduling service

3 years ago

Reply from American Home Shield

Hi Velma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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ARNOLD HICKS Kannapolis, NC

vary fast responce time vary good agents good at thare jobs

3 years ago

Reply from American Home Shield

Hi Arnold, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Charles edwards Lincolnton, NC

AHS took care of my needs professionally and replaced the refrigerator unit

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Robert Wankel Fresno, CA

Great service providers. Customer service is prompt and nice.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

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Verified Customer

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Gina Wright Spring, TX

The contractors choosen are knowledgeable and professional.

3 years ago

Reply from American Home Shield

Hi Gina. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 31st, 2022

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Verified Customer

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Manuel Beltran San Dimas, CA

Some vendors that are used are good and then some vendors are bad Not being assistant

3 years ago

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Verified Customer

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Jonathan Northridge, CA

They do their best to deliver services through qualified providers.

3 years ago

Reply from American Home Shield

Hi Jonathan. We are delighted to hear that you have been pleased with the service your are receiving. We want you to know you can always count on AHS as your home warranty company.

Mar. 31st, 2022

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