American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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William J Liebell

Response is quick and appointments have all been within reason.

4 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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James Corbett

problem garbage disposal came day after I called and installed a new one

4 years ago

Reply from American Home Shield

Hi James. Thank you for the 5 star review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garbage disposal. Thank you for trusting AHS.

Apr. 9th, 2022

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Verified Customer

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Priscilla Miles

The response was expeditious and the service was professional

4 years ago

Reply from American Home Shield

Hi Priscilla, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Norma Longoria

Professional, prompt & knowledgeable service repair companies sent.

4 years ago

Reply from American Home Shield

Hi Norma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Cindy Neff

All my issues have been taken care of quickly, either fixing or replacing.

4 years ago

Reply from American Home Shield

Hi Cindy. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Apr. 9th, 2022

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Verified Customer

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ETHEL CHEERS

5 very timely,explained problem in detail, and always on time

4 years ago

Reply from American Home Shield

Hi Ethel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Cathy

Never any issues, calling or online. I've been a member since 2004

4 years ago

Reply from American Home Shield

Hi Cathy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 8th, 2022

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Verified Customer

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Michael Hunter

They were courteous on the phone and had someone schedule with us promptly.

4 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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michael high

Easy to file a claim very quick response. The Techs are very knowledgeable

4 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Maria melero

Great customer service. When I can to fix something it's done right away.

4 years ago

Reply from American Home Shield

Hi Maria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 12th, 2022

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Verified Customer

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Ginny Jones

Service providers are professional, timely and do necessary repairs.

4 years ago

Reply from American Home Shield

Hi Ginny, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Melanie O'Brien

Prompt, reliable with the last technician being very polite and professional.

4 years ago

Reply from American Home Shield

Hi Melanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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laura l yeager

Easy to access service, timeliness, professionalism, results.

4 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Jennifer Andrews

For the most part, we feel the value/service is good and have had mostly great experiences with AHS

4 years ago

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Verified Customer

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Amanda

Timely response of repair company, timely response of contact for appliance replacement.

4 years ago

Reply from American Home Shield

Hi Amanda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Verified Customer

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Robert J Mazur

Have had a few issues that required more than one visit to resolve costing me multiple $75.00 fees

4 years ago

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Verified Customer

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HO H PHAM

The request for repair was quickly processed and the repairs commenced the next day.

4 years ago

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Verified Customer

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Natalie Khawam

Never can talk to anyone with English. Had a service request for 1 month and then they told me they don't fix that issue.

4 years ago

Reply from American Home Shield

Hi Natalie, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Alicia Williams

Lack of talented technicians .. I have had the same Compamy come out 3 times and issue is still not fixed.

4 years ago

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Verified Customer

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William Thomas

The quality of replacement product did not equal the one it replaced. Any they would not allow me to exchange them

4 years ago

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Verified Customer

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Bonita Bell

I have not have hot water for 6 days waiting on AHS recommended contractor to get his act together. AHS ordered wrong equipment or sent order to wrong distributor

4 years ago

Reply from American Home Shield

Hi Bonita. Thank you for your feedback. I am really sorry to hear you are still without hot water. I would be happy to look into this issue further and follow up with you.

Apr. 9th, 2022

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Verified Customer

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Sharon Carter Wichita, KS

It used to be a company that cared about you and now it seems like you make excuses not to repair items under warranty

4 years ago

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Verified Customer

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Daniel Salinas Bettendorf, IA

Easy to use but every service should be different price than just $100 per service.

4 years ago

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Verified Customer

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Priscilla moses Stanfield, OR

Quick & simple nice to talk too, says what they do, they do no hidden fees

4 years ago

Reply from American Home Shield

Hi Priscilla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Antoinette Crespo Hampton, VA

Response time is excellent. Never had an issue anytime I've contacted them.

4 years ago

Reply from American Home Shield

Hi Antoinette, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Greg Bakersfield, CA

They have always been professional and have excellent contractors.

4 years ago

Reply from American Home Shield

Hi Greg, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Darlene Newson Corpus Christi, TX

They where very quick to take care of my needs with my appliance

4 years ago

Reply from American Home Shield

Hi Darlene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Velma Gilchrist Providence Forge, VA

Whenever I have had to call , they were prompt in scheduling service

4 years ago

Reply from American Home Shield

Hi Velma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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ARNOLD HICKS Kannapolis, NC

vary fast responce time vary good agents good at thare jobs

4 years ago

Reply from American Home Shield

Hi Arnold, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Charles edwards Lincolnton, NC

AHS took care of my needs professionally and replaced the refrigerator unit

4 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Robert Wankel Fresno, CA

Great service providers. Customer service is prompt and nice.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

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Verified Customer

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Gina Wright Spring, TX

The contractors choosen are knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Gina. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 31st, 2022

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Verified Customer

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Manuel Beltran San Dimas, CA

Some vendors that are used are good and then some vendors are bad Not being assistant

4 years ago

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Verified Customer

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Jonathan Northridge, CA

They do their best to deliver services through qualified providers.

4 years ago

Reply from American Home Shield

Hi Jonathan. We are delighted to hear that you have been pleased with the service your are receiving. We want you to know you can always count on AHS as your home warranty company.

Mar. 31st, 2022

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Verified Customer

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Kirby J Sibley Kingsland, GA

Had no issues or wait time on their part on getting items I needed

4 years ago

Reply from American Home Shield

Hi Kirby. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

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Verified Customer

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George Braun Bulverde, TX

Call in the morning we're out before lunch and had the repairs done quickly

4 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Barbara H. Phillip San Antonio, TX

No worries to immediately, follow through with providing the commitment.

4 years ago

Reply from American Home Shield

Hi Barbara, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Steve Boroski Columbus, OH

Done repairs as expected. Expected and received good service

4 years ago

Reply from American Home Shield

Hi Steve, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Carmen Roundtree Hazel Crest, IL

The first plummer they recommended was terrible which was Aaron's. The second was great which was Rockland plummers.4

4 years ago

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Verified Customer

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Tammy Cameron, WV

Because the first time I contacted you I had a quick response

4 years ago

Reply from American Home Shield

Hi Tammy. Thank you for your time in letting us know how we are doing. We always strive t to provide prompt and efficient service for our members. We are so glad to know this was your experience. Thank you for choosing AHS.

Mar. 22nd, 2022

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Verified Customer

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Cynthia Scorzelli Goodrich, TX

Great customer service. They handled my claim within 2 days.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so promptly. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 23rd, 2022

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Verified Customer

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Wes Adams Gladewater, TX

When our dryer couldn't be repaired, they replaced it with a brand new one.

4 years ago

Reply from American Home Shield

Hi Wes. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service and we provide. We hope you continue to find the value in your warranty
coverage.

Mar. 23rd, 2022

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Verified Customer

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Glenda Smith DE Soto, MO

Our service was exceptional, and our problem was solved quickly

4 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Danielle Washington Lansing, IL

Whenever I have had an issue it's resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi Danielle. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 23rd, 2022

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Verified Customer

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Daniel Noriega McAllen, TX

I rate this, because when I have an issue at my home they answer inmediately

4 years ago

Reply from American Home Shield

Hi Daniel. It is so wonderful to read your experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 24th, 2022

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Verified Customer

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Ralph Houston, TX

They have done an excellent job answering my needs when I really needed help

4 years ago

Reply from American Home Shield

Hi Ralph,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Melissa Smith Avon Park, FL

Did not provide me with the right contractor, after several phone calls I cancelled my service request.

4 years ago

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Verified Customer

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Jennifer Williams-Adams Rosenberg, TX

Very responsive to repair needs. The contractors respond quickly too.

4 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Gerardo De Los Rios Dunnellon, FL

place repair order, and it was taken care of within two business days.

4 years ago

Reply from American Home Shield

Hi Gerardo. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Karen Mesa, AZ

Reliable, fast and courteous service over the past five years

4 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for taking time to write a review of your service experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 25th, 2022

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