American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Natalie Khawam

Never can talk to anyone with English. Had a service request for 1 month and then they told me they don't fix that issue.

3 years ago

Reply from American Home Shield

Hi Natalie, I hate to hear about the issues that you have experiences. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Alicia Williams

Lack of talented technicians .. I have had the same Compamy come out 3 times and issue is still not fixed.

3 years ago

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William Thomas

The quality of replacement product did not equal the one it replaced. Any they would not allow me to exchange them

3 years ago

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Verified Customer

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Bonita Bell

I have not have hot water for 6 days waiting on AHS recommended contractor to get his act together. AHS ordered wrong equipment or sent order to wrong distributor

3 years ago

Reply from American Home Shield

Hi Bonita. Thank you for your feedback. I am really sorry to hear you are still without hot water. I would be happy to look into this issue further and follow up with you.

Apr. 9th, 2022

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Verified Customer

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Sharon Carter Wichita, KS

It used to be a company that cared about you and now it seems like you make excuses not to repair items under warranty

3 years ago

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Daniel Salinas Bettendorf, IA

Easy to use but every service should be different price than just $100 per service.

3 years ago

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Verified Customer

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Priscilla moses Stanfield, OR

Quick & simple nice to talk too, says what they do, they do no hidden fees

3 years ago

Reply from American Home Shield

Hi Priscilla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Antoinette Crespo Hampton, VA

Response time is excellent. Never had an issue anytime I've contacted them.

3 years ago

Reply from American Home Shield

Hi Antoinette, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Greg Bakersfield, CA

They have always been professional and have excellent contractors.

3 years ago

Reply from American Home Shield

Hi Greg, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Darlene Newson Corpus Christi, TX

They where very quick to take care of my needs with my appliance

3 years ago

Reply from American Home Shield

Hi Darlene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Velma Gilchrist Providence Forge, VA

Whenever I have had to call , they were prompt in scheduling service

3 years ago

Reply from American Home Shield

Hi Velma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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ARNOLD HICKS Kannapolis, NC

vary fast responce time vary good agents good at thare jobs

3 years ago

Reply from American Home Shield

Hi Arnold, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Charles edwards Lincolnton, NC

AHS took care of my needs professionally and replaced the refrigerator unit

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Robert Wankel Fresno, CA

Great service providers. Customer service is prompt and nice.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

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Verified Customer

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Gina Wright Spring, TX

The contractors choosen are knowledgeable and professional.

3 years ago

Reply from American Home Shield

Hi Gina. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Mar. 31st, 2022

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Verified Customer

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Manuel Beltran San Dimas, CA

Some vendors that are used are good and then some vendors are bad Not being assistant

3 years ago

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Verified Customer

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Jonathan Northridge, CA

They do their best to deliver services through qualified providers.

3 years ago

Reply from American Home Shield

Hi Jonathan. We are delighted to hear that you have been pleased with the service your are receiving. We want you to know you can always count on AHS as your home warranty company.

Mar. 31st, 2022

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Verified Customer

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Kirby J Sibley Kingsland, GA

Had no issues or wait time on their part on getting items I needed

3 years ago

Reply from American Home Shield

Hi Kirby. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

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Verified Customer

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George Braun Bulverde, TX

Call in the morning we're out before lunch and had the repairs done quickly

3 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Barbara H. Phillip San Antonio, TX

No worries to immediately, follow through with providing the commitment.

3 years ago

Reply from American Home Shield

Hi Barbara, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Steve Boroski Columbus, OH

Done repairs as expected. Expected and received good service

3 years ago

Reply from American Home Shield

Hi Steve, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Carmen Roundtree Hazel Crest, IL

The first plummer they recommended was terrible which was Aaron's. The second was great which was Rockland plummers.4

3 years ago

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Verified Customer

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Tammy Cameron, WV

Because the first time I contacted you I had a quick response

3 years ago

Reply from American Home Shield

Hi Tammy. Thank you for your time in letting us know how we are doing. We always strive t to provide prompt and efficient service for our members. We are so glad to know this was your experience. Thank you for choosing AHS.

Mar. 22nd, 2022

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Verified Customer

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Cynthia Scorzelli Goodrich, TX

Great customer service. They handled my claim within 2 days.

3 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so promptly. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 23rd, 2022

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Verified Customer

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Wes Adams Gladewater, TX

When our dryer couldn't be repaired, they replaced it with a brand new one.

3 years ago

Reply from American Home Shield

Hi Wes. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service and we provide. We hope you continue to find the value in your warranty
coverage.

Mar. 23rd, 2022

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Verified Customer

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Glenda Smith DE Soto, MO

Our service was exceptional, and our problem was solved quickly

3 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Danielle Washington Lansing, IL

Whenever I have had an issue it's resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Danielle. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 23rd, 2022

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Verified Customer

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Daniel Noriega McAllen, TX

I rate this, because when I have an issue at my home they answer inmediately

3 years ago

Reply from American Home Shield

Hi Daniel. It is so wonderful to read your experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 24th, 2022

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Verified Customer

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Ralph Houston, TX

They have done an excellent job answering my needs when I really needed help

3 years ago

Reply from American Home Shield

Hi Ralph,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Melissa Smith Avon Park, FL

Did not provide me with the right contractor, after several phone calls I cancelled my service request.

3 years ago

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Verified Customer

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Jennifer Williams-Adams Rosenberg, TX

Very responsive to repair needs. The contractors respond quickly too.

3 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Gerardo De Los Rios Dunnellon, FL

place repair order, and it was taken care of within two business days.

3 years ago

Reply from American Home Shield

Hi Gerardo. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

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Verified Customer

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Karen Mesa, AZ

Reliable, fast and courteous service over the past five years

3 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for taking time to write a review of your service experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 25th, 2022

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Verified Customer

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Larry Coles Atlantic, IA

The job was assigned - and completed within 1 week of the request.

3 years ago

Reply from American Home Shield

Hi Larry. Thank you for the positive review. We are so glad to know the issue was resolved to your satisfaction. Please continue to let us know how we are doing. We look forward to working with you again and providing great service.

Mar. 25th, 2022

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Verified Customer

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Brandi pehlke The Dalles, OR

Professional, understanding, and prompt. Promise thoroughly solved.

3 years ago

Reply from American Home Shield

Hi Brandi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Judith Di Dio Tomkins Cove, NY

Whenever I called they immediately contacted someone to help

3 years ago

Reply from American Home Shield

Hi Judith. We are so happy that you took time to let us know about service experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 25th, 2022

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Verified Customer

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Sandra Knotts Orangeburg, SC

They were very efficient and helpful when my AC Unit went out.

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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ANNETTE THOMPSON Detroit, MI

THEY HELP ME A LOT BY SENDING GREAT PEOPLE THAT KNOW WHAT NEED DONE

3 years ago

Reply from American Home Shield

Hi Annette. We are delighted to hear that you have been pleased with the service you received. We want you to know you can always count on AHS as your home warranty company.

Mar. 25th, 2022

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Verified Customer

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Lou Morris Sacramento, CA

Positive, efficient service. Fair price.professional technicians for repairs.

3 years ago

Reply from American Home Shield

Hi Lou, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Srini Dasappa Gainesville, GA

AHS is generally responsive, but the companies AHS contracts to do the diagnostics and repairs are bad to worse!

3 years ago

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Verified Customer

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Markey Lake Elmo, MN

Excellent experience! Timely appointment, excellent technician

3 years ago

Reply from American Home Shield

Hi Markey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

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Verified Customer

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Pat Deegan Pittsburgh, PA

Quick to respond to problem and send out very knowledgeable to fix problem.

3 years ago

Reply from American Home Shield

Hi Pat, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Vicki Selma, AL

Everyone is very helpful very fast respose time when we did make a claim.

3 years ago

Reply from American Home Shield

Hi Vicki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Gloria U Desoto, TX

They always take care of my problem. Very easy to schedule for service.

3 years ago

Reply from American Home Shield

Hi Gloria. Thank you for taking time to write a review. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Mar. 26th, 2022

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Verified Customer

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John R Hannah Richmond, VA

great they sent me info with in a hour of who was coming and when

3 years ago

Reply from American Home Shield

Hi John. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair needs as well.

Mar. 26th, 2022

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Verified Customer

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Terrance Simmons Cibolo, TX

Very easy to communicate with the representative and service was quick.

3 years ago

Reply from American Home Shield

Hi Terrance, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Annie Albany, GA

When I needed my washer repaired they responded very quickly

3 years ago

Reply from American Home Shield

Hi Annie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Wanda Floyd Bastrop, TX

Always have a professional representative come out and work proficiently

3 years ago

Reply from American Home Shield

Hi Wanda. Thank you for taking time to let us know about your service experience. We are really happy to know you have been pleased with the service you have received from AHS. We look forward to providing you with this same level of service for your next repair need as well.

Mar. 28th, 2022

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Verified Customer

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William Breen Sanford, FL

2 service calls were handled with courteous technicians efficiently.

3 years ago

Reply from American Home Shield

Hi William. Thank you so much for your feedback. It is always our goal to provide our members with prompt, efficient service. We are really happy to hear this has been your experience. Thank you for choosing American Home Shield.

Mar. 28th, 2022

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Verified Customer

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Timothy Arney Odessa, MO

Service man was very professional and knew what was wrong the first time.

3 years ago

Reply from American Home Shield

Hi Timothy. Thank you for the positive review. It is great to know the issue was resolved to your satisfaction. We love to provide our members with reliable and hassle free service. Thank you for choosing AHS as your warranty company.

Mar. 28th, 2022

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