American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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frank parson Oceanside, CA

I had two issues at my home and they were taken care of quick.

2 years ago

Reply from American Home Shield

Hi Frank. Thank you for letting us know about your experience. We know how important it is to provide you with prompt, efficient service. We look forward to taking care of your next repair with the same level of service again in the future.

Jan. 12th, 2022

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Verified Customer

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Tamika Booker McDonough, GA

Get the job done in an accurate time. Someone was sent within 3 days

2 years ago

Reply from American Home Shield

Hi Tamika. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We can't wait to work wit you again.

Jan. 12th, 2022

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Verified Customer

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Joan M lubembe Modesto, CA

The company is very professional, requests are responded to in a timely manner.

2 years ago

Reply from American Home Shield

Hi Joan. We are so happy to know you have been pleased with the way in which your service needs have been handled. We want you to know you can always rely on us when needed. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Ruland Cardon and Sue Cardon Idaho Falls, ID

Gordon was very cordial and efficient repairing our washing machine

2 years ago

Reply from American Home Shield

Hi Ruland. Thank you for letting us know how effectively the issue was resolved with your washer. We are so happy that you were pleased with Gordon as well. We can't wait to provide you with excellent service for your next repair need.

Jan. 5th, 2022

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Verified Customer

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Rickie Fontana, CA

My claim was voided. Bad experience. My electric smoke detectors were 32 years old and they kept going off. However my claim was denied because they were still operational.

2 years ago

Reply from American Home Shield

Hi Rickie. Thank you for letting us know about your recent service experience. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to look into this matter and follow up with you.

Jan. 6th, 2022

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Verified Customer

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Sherry beavers Hot Springs National Park, AR

Fine. Pretty prompt. Punctual. They seem to just do a fix for a while not actually fix

2 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Roberta Spivey Roseville, CA

tech was nice, even though the order I placed was not covered

2 years ago

Reply from American Home Shield

Hi Roberta. Thank you for taking time to write a review. I am sorry to hear your issue was not covered but we look forward to providing you a great service experience in the future.

Jan. 5th, 2022

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Verified Customer

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Brian W Griffin Tacoma, WA

Great! Fixed a leaky faucet in our main bathroom the plumber did an awesome job .

2 years ago

Reply from American Home Shield

Hi Brian, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 7th, 2022

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Verified Customer

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Sabrena Meeks Houston, TX

They show right on time I am grateful to have this service contract

2 years ago

Reply from American Home Shield

Hi Sabrena. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 5th, 2022

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Verified Customer

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LEROY JOHNSTON Landisville, PA

able to make good contact with AHS and repair service was well done

2 years ago

Reply from American Home Shield

Hi Leroy. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jan. 5th, 2022

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Verified Customer

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Rafael Flores Pearland, TX

I've had to use my plan twice. One was a nightmare that almost made me cancel and the other went very well

2 years ago

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Verified Customer

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JIM BEHRENS Bella Vista, AR

Good experience, technicians very good. The wait time for the heat pump was long

2 years ago

Reply from American Home Shield

Hi JIm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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Krista wetterau Dallas, TX

Good service and repair. Arrived on time detected problems quickly

2 years ago

Reply from American Home Shield

Hi Krista,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Ken Shackelford Marietta, GA

They are usually very responsive when you have a covered problem.

2 years ago

Reply from American Home Shield

Hi Ken,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Kim Williams Hollister, CA

I have had two service calls and both were handled quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Michael Ona Vallejo, CA

Very easy to deal with and they processed my claim right away.

2 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 6th, 2022

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Verified Customer

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mike Venetia, PA

fast reply to service request but hvac company coudn't come out for 5 days so had no heat

2 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2022

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Verified Customer

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Mary MARY WHELAN Hesperia, CA

I always have a great experience with my plan and the techs they send out.

2 years ago

Reply from American Home Shield

Hi Mary,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Jan. 6th, 2022

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Verified Customer

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Nathan Brown Jr Sacramento, CA

They have been prompt and professional in response to my requests.

2 years ago

Reply from American Home Shield

Hi Nathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Shoshona Britton Beaverton, OR

Super quick and responsive scheduling. Friendly service contractors

2 years ago

Reply from American Home Shield

Hi Shoshona,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Natalie Waddington Killeen, TX

Always great and coverage is good customer service has ben great

2 years ago

Reply from American Home Shield

Hi Natalie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to working with you again.

Jan. 5th, 2022

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Verified Customer

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Judy A. Romero Santee, CA

I needed a plumber and American Home Shield responded right away.

2 years ago

Reply from American Home Shield

Hi Judy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. Thank you for letting us know that has been your experience.

Jan. 5th, 2022

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Verified Customer

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WILMA JAMES San Antonio, TX

Technician fixed my washing water leak. He worked until he found the problem.

2 years ago

Reply from American Home Shield

Hi Wilma. It is so wonderful that the issue with your washer was resolved to your satisfaction. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Jan. 5th, 2022

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Verified Customer

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Nancy Saunders Havana, FL

have used for dishwasher and refrigerator repair. One was good, one not as good

2 years ago

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Verified Customer

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Cherie A Blatt Hayward, CA

Great response and plumber fixed problem quickly and thoroughly

2 years ago

Reply from American Home Shield

Hi Cherie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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Claudia Bradshaw Sun City, CA

A technician was here 10-15 minutes, replaced a $2.00 fuse and charged me $100. The fuse has blown out 3 more times.

2 years ago

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Verified Customer

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ILESANMI ADELEGAN Abilene, TX

The technician is a professional. He listened to and answered my questions

2 years ago

Reply from American Home Shield

Hi Ilesanmi. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfaction. Thank you for trusting AHS to take the hassle and worry out of you home repair needs.

Dec. 31st, 2021

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Verified Customer

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Paul Ebbers Fort Lauderdale, FL

It was a long time in getting a new hot water heater. 10 days is too long. Also. AHS did not cover the whole cost of a new water heater

2 years ago

Reply from American Home Shield

Hi Paul. Thank you for taking time to let us know about the service experience regarding your water heater. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Mike Hainley Columbia, SC

the experience was positive, technician was nice, and worked to quickly resolve the problem.

2 years ago

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Verified Customer

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Richard Owen Las Vegas, NV

Had dryer issue shortly upon moving in and it was fixed the next day.

2 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 30th, 2021

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Verified Customer

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loretta meadors La Grange, IL

THIS COMPANY IS GREAT AND EVERYONE IS SO NICE WHEN YOU TALK TO THEM

2 years ago

Reply from American Home Shield

Hi Loretta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Sherry Higgs Clinton, MS

Always helps me. When I call them they are polite and understand my issue.

2 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for your feedback and we hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Nicole Taylor Arvada, CO

Prompt in addressing my needs. Repairs made in a reasonable time frame.

2 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Sarita Toma Columbia, SC

The plumber walked out without fixng my kitchen sink - with no explanation.

2 years ago

Reply from American Home Shield

Hi Sarita,
I hate to hear about the uncompleted job. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Sharon Gottlieb Cedar Crest, NM

When they were unable to fix my oven door they recommended a replacement.

2 years ago

Reply from American Home Shield

Hi Sharon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Lu Ann Drake Inman, SC

They have sent someone out fast when I have a problem. They have been really great professionals.

2 years ago

Reply from American Home Shield

Hi Lu Ann,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 21st, 2021

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Verified Customer

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RAMONA E EGGLETON McKees Rocks, PA

very attentive and professional. willing to get the request handled

2 years ago

Reply from American Home Shield

Hi Ramona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Leah Harker Heights, TX

Amazing service from start to finish. No hassle when submitting claims.

2 years ago

Reply from American Home Shield

Hi Leah. Thank you so much for the 5 star review. We love to take the hassle and worry out of unexpected home repairs. We are so happy to hear that we have been able to do that for you. We look forward to taking care of your next repair need as well.

Dec. 21st, 2021

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Verified Customer

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Mark R Sturdivant Georgetown, TX

The service from start to finish has always been great in our experience.

2 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to let us know about your positive experience. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 21st, 2021

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Verified Customer

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Charlotte Wilson

Faucet drip. Claim was denied stating it had to be not normal usage caused the leak. So I'm supposed to pay $750.00 out of pocket to fix a faucet leak. That just wrong

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charlotte. Thank you for taking time to let us know that the issue with your heater was resolved to your expectation. We are so happy to know that you have been satisfied with the service provided. We hope you continue to find the value in being an American Home Shield member.

Dec. 21st, 2021

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Verified Customer

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A. S. Pasadena, CA

There is a marked improvement in response time and the quality of the technicians.

2 years ago

Reply from American Home Shield

Hello A.S. Thank you for taking time t provide feedback on your service experience. We are always working on improving the service we provide. We look forward to working with you again in the future and taking care of your repair needs.

Dec. 22nd, 2021

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Verified Customer

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Wanda Bessemer, AL

The Representatives are very courteous. My issues were handled immediately.

2 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Alvin Sherman Glen Allen, VA

The service and the technicians have been excellent, on time and efficient.

2 years ago

Reply from American Home Shield

Hi Alvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Linda L Emerson Parkville, MD

On time, polite, knowledgeable, repaired our furnace; it is working great now.

2 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Marilyn Sue Saling Corona, CA

The few times that I used AHS, the serviceman was prompt, courtesy and was able to solve my issue,

2 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Miriam San Antonio, TX

Professionalism of customer service representatives is excellent and friendly.

2 years ago

Reply from American Home Shield

Hi Miriam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Thomas R Chambers Windsor, CO

The appointment was made successfully and everything went off like I expected.

2 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 21st, 2021

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Verified Customer

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Calvin Mcguire Salinas, CA

They are a great quality for the money. I recommend to my family and friends

2 years ago

Reply from American Home Shield

Hi Calvin,We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Cheryl Sears

Prompt and great to work with. Cost effective and great providers.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Arthur Molina Moxee, WA

fast and dependable. Always quick and send great service providers.

2 years ago

Reply from American Home Shield

Hi Arthur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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