American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kirby J Sibley Kingsland, GA

Had no issues or wait time on their part on getting items I needed

3 years ago

Reply from American Home Shield

Hi Kirby. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star

George Braun Bulverde, TX

Call in the morning we're out before lunch and had the repairs done quickly

3 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star

Barbara H. Phillip San Antonio, TX

No worries to immediately, follow through with providing the commitment.

3 years ago

Reply from American Home Shield

Hi Barbara, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star

Steve Boroski Columbus, OH

Done repairs as expected. Expected and received good service

3 years ago

Reply from American Home Shield

Hi Steve, Your feedback is appreciated and we hope you continue to enjoy American Home Shield and the coverage we provide!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Carmen Roundtree Hazel Crest, IL

The first plummer they recommended was terrible which was Aaron's. The second was great which was Rockland plummers.4

3 years ago

check_circle

Verified Customer

star star star star star

Tammy Cameron, WV

Because the first time I contacted you I had a quick response

3 years ago

Reply from American Home Shield

Hi Tammy. Thank you for your time in letting us know how we are doing. We always strive t to provide prompt and efficient service for our members. We are so glad to know this was your experience. Thank you for choosing AHS.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

Cynthia Scorzelli Goodrich, TX

Great customer service. They handled my claim within 2 days.

3 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so promptly. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Wes Adams Gladewater, TX

When our dryer couldn't be repaired, they replaced it with a brand new one.

3 years ago

Reply from American Home Shield

Hi Wes. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service and we provide. We hope you continue to find the value in your warranty
coverage.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Glenda Smith DE Soto, MO

Our service was exceptional, and our problem was solved quickly

3 years ago

Reply from American Home Shield

Hi Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Danielle Washington Lansing, IL

Whenever I have had an issue it's resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi Danielle. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Daniel Noriega McAllen, TX

I rate this, because when I have an issue at my home they answer inmediately

3 years ago

Reply from American Home Shield

Hi Daniel. It is so wonderful to read your experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 24th, 2022

check_circle

Verified Customer

star star star star star

Ralph Houston, TX

They have done an excellent job answering my needs when I really needed help

3 years ago

Reply from American Home Shield

Hi Ralph,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Melissa Smith Avon Park, FL

Did not provide me with the right contractor, after several phone calls I cancelled my service request.

3 years ago

check_circle

Verified Customer

star star star star star

Jennifer Williams-Adams Rosenberg, TX

Very responsive to repair needs. The contractors respond quickly too.

3 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Gerardo De Los Rios Dunnellon, FL

place repair order, and it was taken care of within two business days.

3 years ago

Reply from American Home Shield

Hi Gerardo. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Karen Mesa, AZ

Reliable, fast and courteous service over the past five years

3 years ago

Reply from American Home Shield

Hi Karen. Thank you so much for taking time to write a review of your service experience. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Larry Coles Atlantic, IA

The job was assigned - and completed within 1 week of the request.

3 years ago

Reply from American Home Shield

Hi Larry. Thank you for the positive review. We are so glad to know the issue was resolved to your satisfaction. Please continue to let us know how we are doing. We look forward to working with you again and providing great service.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Brandi pehlke The Dalles, OR

Professional, understanding, and prompt. Promise thoroughly solved.

3 years ago

Reply from American Home Shield

Hi Brandi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Judith Di Dio Tomkins Cove, NY

Whenever I called they immediately contacted someone to help

3 years ago

Reply from American Home Shield

Hi Judith. We are so happy that you took time to let us know about service experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Sandra Knotts Orangeburg, SC

They were very efficient and helpful when my AC Unit went out.

3 years ago

Reply from American Home Shield

Hi Sandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

ANNETTE THOMPSON Detroit, MI

THEY HELP ME A LOT BY SENDING GREAT PEOPLE THAT KNOW WHAT NEED DONE

3 years ago

Reply from American Home Shield

Hi Annette. We are delighted to hear that you have been pleased with the service you received. We want you to know you can always count on AHS as your home warranty company.

Mar. 25th, 2022

check_circle

Verified Customer

star star star star star

Lou Morris Sacramento, CA

Positive, efficient service. Fair price.professional technicians for repairs.

3 years ago

Reply from American Home Shield

Hi Lou, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Srini Dasappa Gainesville, GA

AHS is generally responsive, but the companies AHS contracts to do the diagnostics and repairs are bad to worse!

3 years ago

check_circle

Verified Customer

star star star star star

Markey Lake Elmo, MN

Excellent experience! Timely appointment, excellent technician

3 years ago

Reply from American Home Shield

Hi Markey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Pat Deegan Pittsburgh, PA

Quick to respond to problem and send out very knowledgeable to fix problem.

3 years ago

Reply from American Home Shield

Hi Pat, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Vicki Selma, AL

Everyone is very helpful very fast respose time when we did make a claim.

3 years ago

Reply from American Home Shield

Hi Vicki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Gloria U Desoto, TX

They always take care of my problem. Very easy to schedule for service.

3 years ago

Reply from American Home Shield

Hi Gloria. Thank you for taking time to write a review. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

John R Hannah Richmond, VA

great they sent me info with in a hour of who was coming and when

3 years ago

Reply from American Home Shield

Hi John. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair needs as well.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Terrance Simmons Cibolo, TX

Very easy to communicate with the representative and service was quick.

3 years ago

Reply from American Home Shield

Hi Terrance, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Annie Albany, GA

When I needed my washer repaired they responded very quickly

3 years ago

Reply from American Home Shield

Hi Annie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Wanda Floyd Bastrop, TX

Always have a professional representative come out and work proficiently

3 years ago

Reply from American Home Shield

Hi Wanda. Thank you for taking time to let us know about your service experience. We are really happy to know you have been pleased with the service you have received from AHS. We look forward to providing you with this same level of service for your next repair need as well.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

William Breen Sanford, FL

2 service calls were handled with courteous technicians efficiently.

3 years ago

Reply from American Home Shield

Hi William. Thank you so much for your feedback. It is always our goal to provide our members with prompt, efficient service. We are really happy to hear this has been your experience. Thank you for choosing American Home Shield.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

Timothy Arney Odessa, MO

Service man was very professional and knew what was wrong the first time.

3 years ago

Reply from American Home Shield

Hi Timothy. Thank you for the positive review. It is great to know the issue was resolved to your satisfaction. We love to provide our members with reliable and hassle free service. Thank you for choosing AHS as your warranty company.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

Monica Dixon Columbus, GA

Quick, dependable, and efficient. Problems are always solved.

3 years ago

Reply from American Home Shield

Hi Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Stephania Robinson Lubbock, TX

They make sure everything is fixed no matter how many times they gotta come out

3 years ago

Reply from American Home Shield

Hi Stephania. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

ronald moore Wichita Falls, TX

They have been wonderful to work with. We've had 2 claims that went splendidly.

3 years ago

Reply from American Home Shield

Hi Ronald. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Rosalie Pecina San Antonio, TX

I've never had a problem with any of the repairs I've needed over the years.

3 years ago

Reply from American Home Shield

Hi Rosalie. It is so wonderful that your repair need was taken care of without any issues. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Delois Clarke Tappahannock, VA

Fast, efficient service calls, friendly staff and reasonably priced

3 years ago

Reply from American Home Shield

Hi Delois,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Kelly Pfeufer Salem, OR

Prompt response and great service companies come to the home.

3 years ago

Reply from American Home Shield

Hi Kelly. We do our best to provide our members with prompt and reliable service. Thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Jean Lawson Springboro, OH

Dependable, responsive in a timely fashion, no hassle with claims 10

3 years ago

Reply from American Home Shield

Hi Jean. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Allen Vaughn Jasper, TX

They send incompetent people who don't have a clue about what they are doing and don't even try to do the repair resulting in the repair not being done.

3 years ago

Reply from American Home Shield

Hi Allen. Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to speak with you to discuss your concerns further.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

John Wilson Covington, LA

Quick response to service request, reliable professional service technicians.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Robert Los Angeles, CA

home repair was covered by AHS and the contractor AHS provided was excellent

3 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Keith Smith Garner, NC

Response to problems and reliability of the selected vendors

3 years ago

Reply from American Home Shield

Hi Keith. Thank you so much for letting us know about your positive service experience. We are so glad to hear how pleased you have been. We want you to always know you can count on AHS as your home warranty company.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Tu Nguyen Sanford, FL

Change new parts and reset the systems. Good service and quick

3 years ago

Reply from American Home Shield

Hi Tu,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Derek Sang Maricopa, AZ

Responded and replaced range after attempting to fix just as advertised

3 years ago

Reply from American Home Shield

Hi Derek. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Miguel Villegas Kissimmee, FL

Great service, easy to schedule. Company schedule a service a soon possible.

3 years ago

Reply from American Home Shield

Hi Miguel. We are so glad to hear about your positive experience. We know how important it is to have your coverage you can count on and trust in the service we provide. Thank you for choosing American Home Shield.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Vellanie Williams Zachary, LA

Experience, speed and service of claims. Fast and efficient!

3 years ago

Reply from American Home Shield

Hi Vellanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Winfield Cincinnati, OH

every time we need AHS they and their contractors are there.

3 years ago

Reply from American Home Shield

Hi Winfield. Thank you so much for this positive review. This is exactly what we love to hear our members say. We want you to know you can always count on AHS when you need us. We look forward to providing you with exceptional service for many more years to come.

Mar. 21st, 2022

check_circle

Verified Customer

star star star star star

Leticia Ortega Yuba City, CA

Anytime I need the service they come right away. Even during the pedemic

3 years ago

Reply from American Home Shield

Hi Leticia. Thank you so much for taking time to write a review. We know how important it is to address unexpected break downs promptly and efficiently. We are so glad to know you are pleased with the service we provide. Thank you for trusting AHS.

Mar. 21st, 2022

American Home Shield Reviews