American Home Shield: Read 34,366 User Reviews From Real Homeowners

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Verified Customer

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Marj Bell Vancouver, WA

Prompt service. My oven was fixed within two weeks. Had to wait for parts.

2 years ago

Reply from American Home Shield

Hi Marj. Thank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 8th, 2021

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Verified Customer

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Mervin Fraze San Antonio, TX

Affordable, great service. Friendly well qualified service providers.

2 years ago

Reply from American Home Shield

Hi Mervin. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Dec. 8th, 2021

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Verified Customer

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Dan Murray, KY

They came the day I called them. They fixed the problem that day.

2 years ago

Reply from American Home Shield

Hi Dan. We are so happy to read about your experience. We understand the importance of prompt and reliable service. Thank you for choosing AHS to take the hassle out of your home repair needs.

Dec. 8th, 2021

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Verified Customer

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Rosalind Green Covington, GA

I need people that answer calls to understand what am saying. A better trim around on coming out to your house

2 years ago

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Verified Customer

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Terry Marmon Paola, KS

they were very good fixed the oven very quickly were very polite and clean

2 years ago

Reply from American Home Shield

Hi Terry. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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TROY Fifield Los Banos, CA

quick and easy submission. Vendor used was great and professional

2 years ago

Reply from American Home Shield

Hi Troy. We greatly appreciate your time to provide a review of your experience. It's very good to hear that you were pleased with the vendor. We look forward to working with you again and meeting your repair needs.

Dec. 8th, 2021

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Verified Customer

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Wesley Whitley Merced, CA

From request for service to installation they kept me informed

2 years ago

Reply from American Home Shield

Hello Wesley. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the service issue was resolved to your satisfaction. Thank you for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Santosh Nair Cedar Park, TX

Providers are hit or miss. Some of them are really good. Others have poor quality work.

2 years ago

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Verified Customer

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SABRINA STANLEY Opa Locka, FL

Prompt service and value. All of the repairs are done with quality.

2 years ago

Reply from American Home Shield

Hi Sabrina. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 8th, 2021

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Verified Customer

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Steven L. Hood Yazoo City, MS

Always room for improvement but overall they try to make it as painless as possible

2 years ago

Reply from American Home Shield

Hi Steven. Thank you for your feedback. We value your opinion. We are always looking for ways to improve the service we offer and look forward to providing you with better experiences in the future.

Dec. 14th, 2021

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Verified Customer

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Alonzo Kennedy Glen Burnie, MD

Very professional and quick. Some of the processes are a bit off and not best for buyer

2 years ago

Reply from American Home Shield

Hi Alonzo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 10th, 2021

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Verified Customer

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Leighton Bryan Indian Trail, NC

They may be ok for small appliances but don't let your water heater go bad. They will grossly overcharge you to get it installed.

2 years ago

Reply from American Home Shield

Hi Leighton,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Barbara Williams Newport News, VA

The contractor s sent to me over the years were professional and accountable

2 years ago

Reply from American Home Shield

Hi Barbara. Thank you so much for taking time to let us know about your experiences over the years. We want you to know you can count on the service AHS provides. We look forward to taking care of your home repair needs for many more years to come.

Dec. 8th, 2021

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Verified Customer

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William Wissbaum Minneapolis, MN

They have some good contracts but some company they do have are very low rated due to unethical practices

2 years ago

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Verified Customer

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Shelia Jackson Cypress, TX

Quickness and very professional kept me updated about everything

2 years ago

Reply from American Home Shield

Hi Shelia. We are very happy to read your review of the service you received. It is our goal to provide you with this same type of dependable service each time you need to use your warranty. Thank you for taking time to let us know how we are doing.

Dec. 8th, 2021

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Verified Customer

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Marilyn wells Enid, OK

Things get done in a very timely manner. Workers are very trained.

2 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for being our valued home warranty member.

Dec. 8th, 2021

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Verified Customer

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Jill Reynolds Bakersfield, CA

Great service recommended to some of my neighbors, and they are all happy too

2 years ago

Reply from American Home Shield

Hi Jill. Thank you for letting us know that you have received great service. We truly appreciate the recommendations to your neighbors as well. Thank you for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Ed Kugler Kalispell, MT

Excellent coverage at a fair price and great customer service.

2 years ago

Reply from American Home Shield

Hi Ed. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 1st, 2021

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Verified Customer

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Panfilo Cerrillo Fresno, CA

Repairs and replacement were handled professionally and promptly.

2 years ago

Reply from American Home Shield

H Panfilo.

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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HELEN MANN Pahrump, NV

workers arrived on time and did the in a professional manner

2 years ago

Reply from American Home Shield

Hi Helen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Rick J Ray

Anyone sent to my home has been nice and knowledgeable. Sometimes the wait is a bit long from calling for service and having a repairman arrive.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick. It is so wonderful that your repair need was taken care of with ease. We really appreciate you letting us know how we are doing and look forward to working with you again.

Dec. 1st, 2021

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Verified Customer

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Andre Anderson Frederick, MD

Had no trouble with dispatching a reputable company to deliver quality service

2 years ago

Reply from American Home Shield

Hi Andre. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for trusting AHS.

Dec. 1st, 2021

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Verified Customer

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Barbara French Covington, LA

Always thoughtful service. Drivers, repairman, contact person. All werefrie

2 years ago

Reply from American Home Shield

Hi Barbara. Thank you for letting us know about your experiences with AHS. We strive to provide quality and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 1st, 2021

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Verified Customer

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Georgie Erickson Keller, TX

Always prompt in acting on request for service. Friendly service

2 years ago

Reply from American Home Shield

Hi George. Thank you for the positive service review. It is our goal to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Nov. 30th, 2021

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Verified Customer

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Betty Clapp Shasta Lake, CA

I have always had a quick response after requesting a service call.

2 years ago

Reply from American Home Shield

Hi Betty. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 30th, 2021

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Verified Customer

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Priscilla Wilson Grand Rapids, MI

Response was immediate. Service was scheduled and completed as promised.

2 years ago

Reply from American Home Shield

Hi Priscilla. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 30th, 2021

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Verified Customer

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Anita Rock Lynnwood, WA

They always get my problem fixed . They are always on time.

2 years ago

Reply from American Home Shield

Hi Anita. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad that we could do that for you. Thank you for trusting AHS.

Nov. 29th, 2021

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Verified Customer

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Robbie McClain Las Vegas, NV

Representatives were always helpful and knowledgeable. it was easy to use online requests.

2 years ago

Reply from American Home Shield

Hi Robbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Diane Madric Wilmington, DE

The contractor was great but dealing with that recording made me mad. Also the price increase does not sit well with me

2 years ago

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Verified Customer

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Bernardine Meyer Sarasota, FL

The one time I used this warranty there was an immediate response!

2 years ago

Reply from American Home Shield

Hi Bernadine. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 1st, 2021

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Verified Customer

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Paul Gunsauls Redding, CA

They've done what they said they'd do, and in a timely manner.

2 years ago

Reply from American Home Shield

Hi Paul. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Nov. 29th, 2021

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Verified Customer

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Marianne kalina Escondido, CA

They came when they said and they did what they said they'd do !!!

2 years ago

Reply from American Home Shield

Hi Marianne. Thank you for letting us know how that we took care of your repair needs to your satisfaction. Please continue to let us us know how we are doing. We look forward to taking care of your next repair with this same level of service.

Dec. 1st, 2021

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Verified Customer

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Frances Vasquez Pueblo, CO

It's been 2 1/2 months since I put in a claim for my dryer. My clothes are ruined because the companies they send don't show up. Bed business

2 years ago

Reply from American Home Shield

Hi Frances. Thank you for bring this matter to our attention. I would be happy to speak with you to address this issue further.

Nov. 30th, 2021

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Verified Customer

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Rosie Larry Indianapolis, IN

No issue with service request. Problems taken care immediately.

2 years ago

Reply from American Home Shield

Hi Rosie. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We can't wait to take care of next service issue.

Nov. 29th, 2021

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Verified Customer

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Catherine Cottingham Coeur D Alene, ID

They are very quick in their response to get the problem resolved

2 years ago

Reply from American Home Shield

Hi Catherine. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Nov. 29th, 2021

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Verified Customer

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Barbara Honea Lavonia, GA

The refrigerator was finally installed, but they didn't remove the old one. Was told they would.

2 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback!

Dec. 1st, 2021

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Verified Customer

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Ryffel L. Fischer Edmond, OK

You made the process easy and experience wonderful. Thank you

2 years ago

Reply from American Home Shield

Hi Ryffe. It is so wonderful to hear that your issue was taken care of with ease. We can't wait to provide you with excellent service again. Thank you.

Nov. 29th, 2021

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Verified Customer

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Consuelo M Chavez Farmersville, CA

Very Prompt Service. Service company sent was very knowledgeable and professional

2 years ago

Reply from American Home Shield

Hi Consuelo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Paul Sacramento, CA

Prompt turnaround time. Knowledgeable technician with resolution.

2 years ago

Reply from American Home Shield

Hi Paul. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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Kristin Tkac Midland, GA

They did not return my calls or have an answer for the difference in their contract in different areas for what is covered.

2 years ago

Reply from American Home Shield

Hi Kristin. Thank you for letting us know you did not hear back from anyone to answer your questions. I would be happy to speak with you to answer your coverage questions.

Nov. 30th, 2021

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Verified Customer

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Cobra Jacksonville, FL

Service is good, reliable, but at a cost. Initially there was not a $75 fee when request service.

2 years ago

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Verified Customer

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Paulette Henderson Tyler, TX

So far when I have made a request they dispatched someone right away

2 years ago

Reply from American Home Shield

Hi Paulette. Thank you for taking time to tell us about your service experience. We understand how important it is to provide prompt and dependable service. We want you to know you can always count on AHS when you need us.

Nov. 30th, 2021

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Verified Customer

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Lisa Smith Philadelphia, PA

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Stephanie Newport News, VA

Everytime i have a need they always come through to help in 24 hours max.

2 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Edwin Ortega Chula Vista, CA

They were prompt to dispatch a technician to come out and replace the ignitor in our oven

2 years ago

Reply from American Home Shield

Hi Edwin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Steven Rodriguez Fleming Island, FL

Because they noted how severe my problem was and it was fixed the bery next day

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Mad customer Spring, TX

Terrible customer service, all foreigners, they have no regard for their customers you can't speak to a supervisor when requested, and their contractors cannot be trusted

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I do hate to hear that you have not been pleased with the level of service provided. I would be happy to speak with to address this matter further.

Nov. 30th, 2021

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Verified Customer

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Olga Mabry Springfield, IL

It was easy to request a service. It t was fixed in a shot time.

2 years ago

Reply from American Home Shield

Hi Olga,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Rosarie Alfieri Fort Mill, SC

My repair was covered! It was fixed right the very first time.

2 years ago

Reply from American Home Shield

Hi Rosarie. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Verified Customer

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Cheree M Culpepper Charlotte, NC

Slow repairs, often takes multiple contacts to get things fixed, and is a nightmare if something needs to be replaced.

2 years ago

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