American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Duane Kelliher Fontana, CA

after requesting service the company contacted me within the hour

3 years ago

Reply from American Home Shield

Hi Duane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2022

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Verified Customer

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Donald Williams San Antonio, TX

Great customer care very prompt and professional with above and beyond service

3 years ago

Reply from American Home Shield

Hi Donald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Christine Kjosa San Antonio, TX

Our first claim was smooth. The second claim has been very frustrating and we were almost scammed out of $300.

3 years ago

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Verified Customer

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Keith Bryant Greenwell Springs, LA

So far I've bee satisfied with the repairs. I'd like to be updated if there are delays

3 years ago

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Verified Customer

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Bathsheba Cohen Greenville, NC

love the monthly cost and the experts that come to make the repairs

3 years ago

Reply from American Home Shield

Hi Bathseba. We are so happy to read your review and know that you are finding the value in your home warranty coverage with AHS. We can wait to provide you with an exceptional service experience.

Mar. 7th, 2022

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Verified Customer

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Bill Faucher Colleyville, TX

Timely and resolved the issue. Workmen were skilled and professional.

3 years ago

Reply from American Home Shield

Hi Bill,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Kenan L Miller Des Moines, IA

They have been very responses especially my most recent service needs

3 years ago

Reply from American Home Shield

Hi Kenan,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

Mar. 4th, 2022

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Verified Customer

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Kevin Bennight Taylor, TX

The best. Always on time, do a proper job and communicate well

3 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Gary David Quisenberry Fresno, CA

Terrible experience with the customer service (call center in particular). Still an ongoing dispute with no resolution.

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 4th, 2022

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Verified Customer

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Girish K Patel Hixson, TN

Prompt service for repairing HVAC system in the cold weather.

3 years ago

Reply from American Home Shield

Hi Girish,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Oscar B Rivera Elgin, IL

very easy to request repair and professional service no problem at all

3 years ago

Reply from American Home Shield

Hi Oscar. Thank you for taking time to let us know how easy it has been to request service. We want you to know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Mar. 7th, 2022

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Verified Customer

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Erwin Jumento Merced, CA

They immediately assigned a case and a mechanic to fix my heating problem.

3 years ago

Reply from American Home Shield

Hi Erwin. Thank you for taking time to write a review. It is great to hear the problem with your heat was resolved so effectively. We look forward to providing you with this same level of service when you need to use your warranty coverage again in the future.

Mar. 7th, 2022

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Verified Customer

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Gary Stout Wilsonville, OR

Usually very good but right now we are having trouble getting correct info from them

3 years ago

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Verified Customer

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Michelle Hawkins Brown Southfield, MI

Easy and quick response I also felt safe with the company that came out

3 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Mohammad Azhar Wheaton, IL

Experience with the repairs and replacements have been good, but 25% price increase after 1st year was not expected

3 years ago

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Verified Customer

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James Garner, NC

Very customer supportive. We have not had a negative experience

3 years ago

Reply from American Home Shield

Hi James. Thank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need. Thank you for trusting AHS.

Feb. 24th, 2022

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Verified Customer

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Heather Harlingen, TX

Fast service and always has fixed the problem having in home.

3 years ago

Reply from American Home Shield

Hi Heather,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2022

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Verified Customer

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Carlos L Arroyo Orlando, FL

Great. Always with timely responses and excellent services by the technicians.

3 years ago

Reply from American Home Shield

Hi Carlos. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Feb. 23rd, 2022

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Verified Customer

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Lynn Johnson Waldorf, MD

So far they have kept their promise of prompt, professional service

3 years ago

Reply from American Home Shield

Hi Lynn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2022

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Verified Customer

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Vivian L Basque Torrance, CA

We've had good experiences with them on our dishwasher and freezer.

3 years ago

Reply from American Home Shield

Hi Vivian,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2022

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Verified Customer

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Vanessa P Tisdale Austin, TX

Everyone that has come to our house has been very competent and professional.

3 years ago

Reply from American Home Shield

Hi Vanessa. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Feb. 23rd, 2022

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Verified Customer

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Derril Wenzel North Las Vegas, NV

Service man, Alex, solved the problem in about 10 minutes. L

3 years ago

Reply from American Home Shield

Hi Derril,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Tony Martinez Phoenix, AZ

Very painless process from opening the request to completion of service.

3 years ago

Reply from American Home Shield

Hi Tony,

We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 17th, 2022

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Verified Customer

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Ruth Martinez San Antonio, TX

Responsive and timely when using the online feature. The much wait time on the phone.

3 years ago

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Verified Customer

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Joel Bales Hernando, MS

The services they accomplish are good but they fail almost as much as they succeed and when they fail they fail royally

3 years ago

Reply from American Home Shield

Hi Joel,
I hate to hear about your most recent experience and would be glad to speak with you to assist.

Feb. 18th, 2022

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Verified Customer

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Scott S Nelson Oceanside, CA

Can't change the contract online even though it was created online. The delays to get service are awful. The appliance option is a rip off.

3 years ago

Reply from American Home Shield

Hi Scott,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Elneta Owens Austin, TX

When one person would not fix the problem AHS immedistely sent snother one out who fixed it.

3 years ago

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Verified Customer

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David Sutherland Arcadia, FL

All positive, from service call, customer service and replacement.

3 years ago

Reply from American Home Shield

Hi David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 17th, 2022

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Verified Customer

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Andrea Navarro Victorville, CA

When it comes to calls about plumbing, the time it takes for the vendor to come to the home is lengthy.

3 years ago

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Verified Customer

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Mary Haynie Schertz, TX

Very fast service and very pleased with the Company they sent.

3 years ago

Reply from American Home Shield

Hi Mary. Thank you for the positive feedback. We do our best to provide our members with prompt and reliable service. We are so glad to know we have been able to do so for you.

Feb. 16th, 2022

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Verified Customer

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Chance Gibson Jonesborough, TN

Every time that I need service it's always very professional!

3 years ago

Reply from American Home Shield

Hi Chance. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Feb. 16th, 2022

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Verified Customer

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Evelym Fremont, CA

AHS is very easy to work with, and they stands behind their word

3 years ago

Reply from American Home Shield

Hi Evelyn. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being our warranty member.

Feb. 16th, 2022

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Verified Customer

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Kari G Las Vegas, NV

Our problem was taken care of timely. Nothing to complain about

3 years ago

Reply from American Home Shield

Hi Kari,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Rebecca Beaumont, CA

Great vendors who were easy to work with and fixed problems.

3 years ago

Reply from American Home Shield

Hi Rebecca,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Feb. 17th, 2022

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Verified Customer

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Carol Saddoris Cedar Rapids, IA

It was wonderful, they were very helpful and easy to work with

3 years ago

Reply from American Home Shield

Hi Carol,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 17th, 2022

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Verified Customer

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Gwendolyn Cook Birmingham, AL

Great customer service. Companies they use are great and prompt service

3 years ago

Reply from American Home Shield

Hi Gwendolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Phillip Warlick Gainesville, GA

They are prompt and service is fast. Repair cost can be spread.

3 years ago

Reply from American Home Shield

Hi Phillip,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Quentin Park Saint Charles, IL

Not bad.sometimes they pick good companies and sometimes not As good

3 years ago

Reply from American Home Shield

Hi Quentin,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 17th, 2022

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Verified Customer

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LaTonya Meggs Mobile, AL

Once you complete your work order your service providers calls with an hour

3 years ago

Reply from American Home Shield

Hi LaTonya,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 17th, 2022

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Verified Customer

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Mr P Williams Jackson, MS

Professional service and friendly staff towards me and my wife

3 years ago

Reply from American Home Shield

Hi Mr. P,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2022

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Verified Customer

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Lynn HEGGE Las Vegas, NV

Prompt response. Subcontractor charged $185 for a $60 permit

3 years ago

Reply from American Home Shield

Hi Lynn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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J. Cardoza Tomball, TX

The installation was quick and the installers were absolute sweethearts

3 years ago

Reply from American Home Shield

Hi J,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Thelma M Santiago Orlando, FL

Always helpful , never give me any problem. I will recommend people to get AHS

3 years ago

Reply from American Home Shield

Hi Thelma,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 17th, 2022

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Verified Customer

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Erik R Meyer Welch, MN

Had a leaking water heater. They replaced it the next day. Awesome service!

3 years ago

Reply from American Home Shield

Hi Erik. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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Alan Chard Elkhorn, NE

They did a great job of sending someone out right away! great service!

3 years ago

Reply from American Home Shield

Hi Alan. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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John Richmond, VA

AHS has been good about making sure contractors come back to get the job right

3 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 10th, 2022

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Verified Customer

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Kari Sobisky Spokane, WA

Prompt!!! sent out a great company, fixed our issue and we're thrilled!

3 years ago

Reply from American Home Shield

Hi Kari. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Feb. 10th, 2022

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Verified Customer

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Ryan Calloway Holly Springs, NC

Easy process from start to finish. Reasonable cost. Great service providers.

3 years ago

Reply from American Home Shield

Hi Ryan. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Feb. 10th, 2022

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Verified Customer

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Brent Trice Richmond, VA

Very poor. Treats customers like trash. Oven has been broke for a month and they have yet to fix it. They are crooks. When co tract is up I will not renew it.

3 years ago

Reply from American Home Shield

Hi Brent,
I hate to hear about the ongoing delay that has been experienced to have the oven issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Ann Wilson Vacaville, CA

Some of the referrals sent to my home I did not care for. Others were average...and a few were excellent.

3 years ago

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