American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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J. Cardoza Tomball, TX

The installation was quick and the installers were absolute sweethearts

4 years ago

Reply from American Home Shield

Hi J,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Thelma M Santiago Orlando, FL

Always helpful , never give me any problem. I will recommend people to get AHS

4 years ago

Reply from American Home Shield

Hi Thelma,
We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 17th, 2022

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Verified Customer

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Erik R Meyer Welch, MN

Had a leaking water heater. They replaced it the next day. Awesome service!

4 years ago

Reply from American Home Shield

Hi Erik. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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Alan Chard Elkhorn, NE

They did a great job of sending someone out right away! great service!

4 years ago

Reply from American Home Shield

Hi Alan. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS.

Feb. 10th, 2022

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Verified Customer

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John Richmond, VA

AHS has been good about making sure contractors come back to get the job right

4 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 10th, 2022

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Verified Customer

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Kari Sobisky Spokane, WA

Prompt!!! sent out a great company, fixed our issue and we're thrilled!

4 years ago

Reply from American Home Shield

Hi Kari. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Feb. 10th, 2022

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Verified Customer

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Ryan Calloway Holly Springs, NC

Easy process from start to finish. Reasonable cost. Great service providers.

4 years ago

Reply from American Home Shield

Hi Ryan. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Feb. 10th, 2022

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Verified Customer

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Brent Trice Richmond, VA

Very poor. Treats customers like trash. Oven has been broke for a month and they have yet to fix it. They are crooks. When co tract is up I will not renew it.

4 years ago

Reply from American Home Shield

Hi Brent,
I hate to hear about the ongoing delay that has been experienced to have the oven issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Ann Wilson Vacaville, CA

Some of the referrals sent to my home I did not care for. Others were average...and a few were excellent.

4 years ago

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Verified Customer

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Beverly Schultz Englewood, FL

Always gets our problems taken care of as promptly as possible!

4 years ago

Reply from American Home Shield

Hi Beverly. Thank you for letting us know that we have always been able to take care of your repair needs. It is our goal to provide you with prompt and reliable service each time you need to use your warranty coverage. We are so glad you chose AHS.

Feb. 1st, 2022

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Verified Customer

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Lynda Johnson Columbia, CA

came on time, very nice, explained everything, fixed my dishwasher

4 years ago

Reply from American Home Shield

Hi Lynda. Thank you for taking time to provide feedback on your service experience. We are very happy that you have been pleased with the service are receiving. We look forward to taking care of your next repair as well.

Feb. 1st, 2022

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Verified Customer

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Carl Oklahoma City, OK

Excellent service and timely would recommend to family and friends

4 years ago

Reply from American Home Shield

Hi Carl. It is so wonderful to reach about your service experience with AHS. It is our goal to always provide you with this same level of service. We look forward to working with you again.

Feb. 1st, 2022

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Verified Customer

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Clare E Cullen Tucson, AZ

Excellent service and follow up. Highly skilled service technicians

4 years ago

Reply from American Home Shield

Hi Clare. We really love reading your positive review. We do our very best to provide our members with quality, reliable service. It makes us very happy to know we have been able to do so for you.

Feb. 1st, 2022

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Verified Customer

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Ann Woodson Roseville, MI

The service I have received is knowledgeable and professional

4 years ago

Reply from American Home Shield

Hi Ann,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Feb. 2nd, 2022

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Verified Customer

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Ileana Lopez Victorville, CA

Very professional people have come to our home to service us.

4 years ago

Reply from American Home Shield

Hi Ileana. We are so happy to know that you have been pleased with the service technicians. We can't wait to provide you with a great service experience in the future. Thank you for choosing AHS.

Feb. 2nd, 2022

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Verified Customer

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Ann Wingard Pensacola, FL

Sent someone out the next day. Ordered the part and fixed! Doing great!

4 years ago

Reply from American Home Shield

Hi Ann. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we were able to do that for you. Thank you for choosing AHS.

Feb. 2nd, 2022

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Verified Customer

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Dereje Kebede Broomfield, CO

Quick and easy. Help was amazing good. We will talk about it tomorrow morning

4 years ago

Reply from American Home Shield

Hi Dereje,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2022

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Verified Customer

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mark Clark Tallmadge, OH

I have actually had many service calls and very satisfied with the resolution.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to let us know your service issues have been resolved to your satisfaction. We want you to know you can trust in the service we offer. We look forward to working with you again and providing great service.

Feb. 2nd, 2022

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Verified Customer

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Pamela Foiles Salina, KS

Claims are easy to submit. They do a good job of follow up communication.

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Feb. 2nd, 2022

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Verified Customer

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Ruth D Macauley Denton, TX

Any time I need their services they are very prompt to respond.

4 years ago

Reply from American Home Shield

Hi Ruth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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Suzann Mitchell Red Bluff, CA

They have handled our issues in a timely manner with good contractors.

4 years ago

Reply from American Home Shield

Hi Suzann,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 25th, 2022

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Verified Customer

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Karen Strickland West Jordan, UT

Everything was completed very fast and with very little effort

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Tammi Walkup Ada, OK

Excellent service, service provider was prompt and curtious.

4 years ago

Reply from American Home Shield

Hi Tammi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Onetta Lewis Selma, AL

It was very easy to file a claim and help was sent out in a timely manner.

4 years ago

Reply from American Home Shield

Hi Onetta,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 25th, 2022

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Verified Customer

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Jose Lorenzo trevino Corpus Christi, TX

eternal telephone wait, one project, one diagnosis, 3 authorizations so, and problem remains not fixed and I have to call AHS, they cannot me call me with result

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for taking time to let us know your concerns. I am sorry to hear you have not been pleased with the service you have received. I would happy to speak with you to address this matter further.

Jan. 25th, 2022

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Verified Customer

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E Hopkins Midland, PA

Always quick about getting things fixed and always great service

4 years ago

Reply from American Home Shield

Hi E,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

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Verified Customer

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Raymond E. Cain, Jr. Warrensburg, MO

Promptness and quality of services. Ease of getting service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Raymond,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Mike Francis Garland, TX

They solved and went the extra mile to correct the problem I had

4 years ago

Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 25th, 2022

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Verified Customer

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Allie Shreveport, LA

Prompt and,professional service from AHS staff and Arklaflow plumbing

4 years ago

Reply from American Home Shield

Hi Allie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Anita Abeyta Redwood City, CA

Quick response, replaced washer when repair person couldn't fix it.

4 years ago

Reply from American Home Shield

Hi Anita. Thank you for taking time to let us know about your experience. It is wonderful to hear your washer was replaced and you have been pleased with the service we offer. We look forward to taking care of next repair need as well.

Jan. 25th, 2022

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Verified Customer

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Daniel Galender Hayward, CA

I don't like the way they tried to deny a claim based on information they claim was provided by a service technician that was never the case.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David. Thank you for your feedback. We understand how important it is to have coverage you can rely on. I would be happy to speak with you to discuss this matter further.

Jan. 25th, 2022

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Verified Customer

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Samantha Hackettstown, NJ

Easy to set up an appointment; Service was timely and quick!

4 years ago

Reply from American Home Shield

Hi Samantha. We love to hear when our members let us know they have received prompt and efficient service. It is our goal to always provide you with this level of service when ever you need to use your warranty. Thank you for choosing AHS.

Jan. 18th, 2022

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Verified Customer

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Paul Hilchen Ankeny, IA

Top notch service. Worth every cent we've spent. Highly recommended!!!

4 years ago

Reply from American Home Shield

Hi Paul. We are so excited to read your review. It is great to know you are finding the value in having your home warranty coverage. We look forward to providing you with great service again in the future.

Jan. 18th, 2022

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Verified Customer

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Rachel Langjahr Philadelphia, PA

When you actually get plumbers and other people who know what they're doing

4 years ago

Reply from American Home Shield

Hi Rachel. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jan. 18th, 2022

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Verified Customer

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Gregory Sharp

Excellently customer service from both you and the plumbing company

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Gregory. Thank you for the positive feedback. We are so happy to know that we met your expectations. We can't wait to provide you with great service again.

Jan. 18th, 2022

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Verified Customer

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Jose Ortiz

It was Great tech had my furnace fixed in 30 minutes.

4 years ago Edited January 18, 2022

Reply from American Home Shield

Hi Jose. Thank you so much for the 5 star review. We are so happy to know the issue with your furnace was resolved so quickly. We can't wait to provide you with this same level of service again for your next repair need.

Jan. 18th, 2022

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Verified Customer

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Dan Brown Middletown, PA

Prompt service. Heater broke. Was repaired by the representative.

4 years ago

Reply from American Home Shield

Hi Dan. Thank you for taking time to let us know about your experience. We know how important it is to provide our members with prompt and efficient service. We are very happy to know the issue with your heat was resolved to your satisfaction.

Jan. 12th, 2022

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Verified Customer

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Gloria Cedar Hill, TX

The service completed was from a professional and respectful business.

4 years ago

Reply from American Home Shield

Hi Gloria. Thank you for taking time to let us know about your experience. We want you to know you can always count on AHS when you need us. We look forward to working with you again and taking care of your future repair needs.

Jan. 12th, 2022

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Verified Customer

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Bob Zonshine Agoura Hills, CA

Everything re: repairing my pool motor went as was expected. Great service!

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is wonderful to hear that we were able to do that for you with your pool motor. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Teresa Switek Tucson, AZ

Had a good experience calling and setting up a company to come out and look at my furnace

4 years ago

Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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James Mcaninch Mason, OH

Excellent. The repair person was very knowledgeable, prompt, and courteous.

4 years ago

Reply from American Home Shield

Hi James. We are so glad to know you were pleased with the service you received. We want you to know we are here for you when you need us. Thank you for trusting AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Michele Bounds Henderson, NV

Great the two claims Iwere handled quickly and professionally

4 years ago

Reply from American Home Shield

Hi Michele. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

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Verified Customer

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Mahmoud elsamadisi Parkville, MD

Great service and quick response and the contractor all Professional

4 years ago

Reply from American Home Shield

Hi Mahmoud. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

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Verified Customer

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Tamra Whaltey Medders Ashville, AL

They have sent professional service companies to fix the items we needed work on.

4 years ago

Reply from American Home Shield

Hi Tamra,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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ELWOOD KAUFFMAN Puyallup, WA

prompt service provide well qualified people from good companies

4 years ago

Reply from American Home Shield

Hi Elwood. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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william elman Indian Trail, NC

Good service, quick response, great final result from technicians.

4 years ago

Reply from American Home Shield

Hi William. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 12th, 2022

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Verified Customer

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Nancy Kansas City, MO

Great coverage lots of good contractor to choose from and affordable dedicated

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for the positive review and letting us know about your experience. It makes us very happy to know that you are finding the value in your home warranty coverage. Thank you for being our valued home warranty member.

Jan. 12th, 2022

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Verified Customer

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Granville S Reagle Boerne, TX

Mostly excellent. However, I was charged $1475 by Quality HVAC for work that was covered.

4 years ago

Reply from American Home Shield

Hi Granville,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 14th, 2022

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Verified Customer

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Saideep Kolar Milpitas, CA

Generally very easy to schedule service and so flawless service experience

4 years ago

Reply from American Home Shield

Hi Saideep. Thank you for letting us know that you have been able to request service with ease. We love to take the hassle out of home repairs for our members. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Joseph Henderson Midlothian, VA

Easy online scheduling prompt fast service. Fixed right the first time.

4 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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