American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Teresa Switek Tucson, AZ

Had a good experience calling and setting up a company to come out and look at my furnace

4 years ago

Reply from American Home Shield

Hi Teresa,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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James Mcaninch Mason, OH

Excellent. The repair person was very knowledgeable, prompt, and courteous.

4 years ago

Reply from American Home Shield

Hi James. We are so glad to know you were pleased with the service you received. We want you to know we are here for you when you need us. Thank you for trusting AHS as your home warranty company.

Jan. 12th, 2022

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Verified Customer

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Michele Bounds Henderson, NV

Great the two claims Iwere handled quickly and professionally

4 years ago

Reply from American Home Shield

Hi Michele. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jan. 12th, 2022

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Verified Customer

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Mahmoud elsamadisi Parkville, MD

Great service and quick response and the contractor all Professional

4 years ago

Reply from American Home Shield

Hi Mahmoud. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

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Verified Customer

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Tamra Whaltey Medders Ashville, AL

They have sent professional service companies to fix the items we needed work on.

4 years ago

Reply from American Home Shield

Hi Tamra,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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ELWOOD KAUFFMAN Puyallup, WA

prompt service provide well qualified people from good companies

4 years ago

Reply from American Home Shield

Hi Elwood. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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william elman Indian Trail, NC

Good service, quick response, great final result from technicians.

4 years ago

Reply from American Home Shield

Hi William. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 12th, 2022

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Verified Customer

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Nancy Kansas City, MO

Great coverage lots of good contractor to choose from and affordable dedicated

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for the positive review and letting us know about your experience. It makes us very happy to know that you are finding the value in your home warranty coverage. Thank you for being our valued home warranty member.

Jan. 12th, 2022

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Verified Customer

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Granville S Reagle Boerne, TX

Mostly excellent. However, I was charged $1475 by Quality HVAC for work that was covered.

4 years ago

Reply from American Home Shield

Hi Granville,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 14th, 2022

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Verified Customer

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Saideep Kolar Milpitas, CA

Generally very easy to schedule service and so flawless service experience

4 years ago

Reply from American Home Shield

Hi Saideep. Thank you for letting us know that you have been able to request service with ease. We love to take the hassle out of home repairs for our members. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Joseph Henderson Midlothian, VA

Easy online scheduling prompt fast service. Fixed right the first time.

4 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Bonnie Pendleton Marietta, GA

Every time I call they are really helpful and the service people are good

4 years ago

Reply from American Home Shield

Hi Bonnie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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Verified Customer

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Lakeshia Jones Northport, AL

We had a great experience with them they were very helpful and great customer service.

4 years ago

Reply from American Home Shield

Hi Lakeisha,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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Frank & Marilyn Damico Summerville, SC

Able Appliance has been the best service company that you provide.

4 years ago

Reply from American Home Shield

Hi Frank & Marilyn,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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Verified Customer

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MARLA FINCH La Quinta, CA

they will contact companies when we haven't heard from the company assigned

4 years ago

Reply from American Home Shield

Hi Marla,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Chester Gagel Grand Prairie, TX

Timely response with necessary details of what to expect next

4 years ago

Reply from American Home Shield

Hi Chester,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

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Verified Customer

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Linda Simmons New Orleans, LA

Extremely poor communication. Representatives unable to access my records which results in additional conversations.

4 years ago

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Verified Customer

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judy christensen Larkspur, CO

We had a very hard time getting them to pay for work on a well, recently repairs on home appliances has gone well.

4 years ago

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Verified Customer

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Curtis L. Thomas Chesapeake, VA

The accessibility and ease of submitting an issue. Very intuitive.

4 years ago

Reply from American Home Shield

Hi Curtis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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David Young Redding, CA

Professionalism and timeliness. Jod was completed as estimated

4 years ago

Reply from American Home Shield

Hi David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

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Verified Customer

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Nancy DeWitte Goodfellow Loomis, WA

Great experience. Only "slight" blip was service cost was less than Home Shield cost.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Victoria F Koch Yakima, WA

Service was great - they took time to figure out the problem.

4 years ago

Reply from American Home Shield

Hi Victoria. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jan. 12th, 2022

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Verified Customer

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Hari Fremont, CA

Very Prompt Schedule with vendors and they have more vendors in each area.

4 years ago

Reply from American Home Shield

Hi Hari. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs. We look forward to working with you again.

Jan. 12th, 2022

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Verified Customer

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Schuyler Floyd Dallas, TX

Quickly set up a contractor to come to my home and address the issue.

4 years ago

Reply from American Home Shield

Hi Schuyler. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 12th, 2022

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Verified Customer

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Pat Doss Norfolk, VA

They came promptly. The service was knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Jasmine Trapane Slidell, LA

They have become very easy to use, and fast with communication.

4 years ago

Reply from American Home Shield

Hi Jasmine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2022

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Verified Customer

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Tiffany Moore Tulsa, OK

The customer of each vendor and helpful staff at the call center

4 years ago

Reply from American Home Shield

Hi Tiffany,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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V. SONNY SONIA Oakland, CA

Representative was kind, considerate and respectfully listened to my concerns.

4 years ago

Reply from American Home Shield

Hi V. Sonny,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 13th, 2022

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Verified Customer

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Benjamin L Barron Oak Park, IL

Provides coverage as described in policy and timely in responses.

4 years ago

Reply from American Home Shield

Hi Benjamin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 13th, 2022

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Verified Customer

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Jason Martin Saint Augustine, FL

Great selection of service providers. Always capable technicians.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to let us know about your experiences. We are very happy to know you have been pleased with the service you are receiving. Thank you for choosing to be a valued member of American Home Shield.

Jan. 12th, 2022

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Verified Customer

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sarah waddy Deerfield Beach, FL

AHS works quickly to assign my issues to a company for repairs

4 years ago

Reply from American Home Shield

Hi Sarah. Thank you for taking time to let us know about your experience. We know how important it is to provide our members with prompt and reliable service. We are so happy that you let us know we have been able to do that for you.

Jan. 12th, 2022

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Verified Customer

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Mary Lincoln, CA

Easy to contact, good communication, job completed w/care & kindness.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you for taking time to write a review. We really appreciate you letting us know how efficient the service has been for you. It is our goal to provide you with this same quality of service when ever you contact us or need to use your warranty coverage. Thank you for trusting AHS.

Jan. 12th, 2022

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Verified Customer

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Lynn Wach Riverview, FL

Amazing response time appt was set up and plumber was there the next day

4 years ago

Reply from American Home Shield

Hi Lynn. It is so exciting to read your review. One of our main goals is to provide prompt, quality service for our members. It's makes us very happy to know your plumbing issue was resolved to your satisfaction. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Morene Columbus, OH

Very professional and friendly. Easy to work with and answered all questions.

4 years ago

Reply from American Home Shield

Hi Monroe. Thank you for the 5 star review. We are so happy to hear that your questions were answered and that you have been pleased with the service provided. It is our goal to continue to make sure you see the value in your AHS warranty coverage.

Jan. 12th, 2022

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Verified Customer

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John S Humeston Canton, GA

Service and contractors are much superior and helpful then the previous 2 home services I have used

4 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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frank parson Oceanside, CA

I had two issues at my home and they were taken care of quick.

4 years ago

Reply from American Home Shield

Hi Frank. Thank you for letting us know about your experience. We know how important it is to provide you with prompt, efficient service. We look forward to taking care of your next repair with the same level of service again in the future.

Jan. 12th, 2022

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Verified Customer

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Tamika Booker McDonough, GA

Get the job done in an accurate time. Someone was sent within 3 days

4 years ago

Reply from American Home Shield

Hi Tamika. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We can't wait to work wit you again.

Jan. 12th, 2022

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Verified Customer

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Joan M lubembe Modesto, CA

The company is very professional, requests are responded to in a timely manner.

4 years ago

Reply from American Home Shield

Hi Joan. We are so happy to know you have been pleased with the way in which your service needs have been handled. We want you to know you can always rely on us when needed. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Ruland Cardon and Sue Cardon Idaho Falls, ID

Gordon was very cordial and efficient repairing our washing machine

4 years ago

Reply from American Home Shield

Hi Ruland. Thank you for letting us know how effectively the issue was resolved with your washer. We are so happy that you were pleased with Gordon as well. We can't wait to provide you with excellent service for your next repair need.

Jan. 5th, 2022

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Verified Customer

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Rickie Fontana, CA

My claim was voided. Bad experience. My electric smoke detectors were 32 years old and they kept going off. However my claim was denied because they were still operational.

4 years ago

Reply from American Home Shield

Hi Rickie. Thank you for letting us know about your recent service experience. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to look into this matter and follow up with you.

Jan. 6th, 2022

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Verified Customer

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Sherry beavers Hot Springs National Park, AR

Fine. Pretty prompt. Punctual. They seem to just do a fix for a while not actually fix

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Roberta Spivey Roseville, CA

tech was nice, even though the order I placed was not covered

4 years ago

Reply from American Home Shield

Hi Roberta. Thank you for taking time to write a review. I am sorry to hear your issue was not covered but we look forward to providing you a great service experience in the future.

Jan. 5th, 2022

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Verified Customer

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Brian W Griffin Tacoma, WA

Great! Fixed a leaky faucet in our main bathroom the plumber did an awesome job .

4 years ago

Reply from American Home Shield

Hi Brian, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 7th, 2022

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Verified Customer

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Sabrena Meeks Houston, TX

They show right on time I am grateful to have this service contract

4 years ago

Reply from American Home Shield

Hi Sabrena. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 5th, 2022

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Verified Customer

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LEROY JOHNSTON Landisville, PA

able to make good contact with AHS and repair service was well done

4 years ago

Reply from American Home Shield

Hi Leroy. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Jan. 5th, 2022

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Verified Customer

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Rafael Flores Pearland, TX

I've had to use my plan twice. One was a nightmare that almost made me cancel and the other went very well

4 years ago

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Verified Customer

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JIM BEHRENS Bella Vista, AR

Good experience, technicians very good. The wait time for the heat pump was long

4 years ago

Reply from American Home Shield

Hi JIm,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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Krista wetterau Dallas, TX

Good service and repair. Arrived on time detected problems quickly

4 years ago

Reply from American Home Shield

Hi Krista,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Ken Shackelford Marietta, GA

They are usually very responsive when you have a covered problem.

4 years ago

Reply from American Home Shield

Hi Ken,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Kim Williams Hollister, CA

I have had two service calls and both were handled quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

American Home Shield Reviews