American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Mary Parkton, NC

Because the people on the phone are hard to understand and when you ask to speak to someone else try argue and hang up

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Saeed Zabihi El Dorado Hills, CA

The process of getting repairs are long. By the time your contractors visit the site and actully doing the the repairs

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael Scott Hinojosa Helotes, TX

Everytime I call to request service or ask a question, i cannot understand what the customer service rep is saying because of their accents.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

john davidson Carmichael, CA

do not pay for new equipment - repairs are useless in this instance - they want me to pay 3200.00 to last few months so instead i have to spend 16k to do it correctly

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

LaToya V. Ross Powder Springs, GA

Customer service is unprofessional & horrible! My experience within the last 30 days has not been good at all! I would not refer this company to my worse enemy!

3 years ago

Reply from American Home Shield

Hi LaToya, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah Casas Fullerton, CA

There's a lot of miscommunication about my appliance repair and it's still not fixed and it's been weeks now. I have five kids and I haven't had a washing machine.

3 years ago

Reply from American Home Shield

Hi Sarah, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nelida Mountain Home, ID

They have a horrible customer service they don't repair your broken stuff they don't have any technicians available they're really really bad customer service really bad

3 years ago

Reply from American Home Shield

Hi Nelida, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Doug Bristow McMinnville, OR

Easy to file claims, no hassle, excellent companies they contract with

3 years ago

Reply from American Home Shield

Hi Doug, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Bonita E Richardson Smith Fort Washington, MD

They have been very helpful and responsive to issues as they arose

3 years ago

Reply from American Home Shield

Hi Bonita, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Delora Doerksen Kingsburg, CA

Efficient and quick response. Service was good and problem was solved.

3 years ago

Reply from American Home Shield

Hi Delora,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Kimberley Stowell Athens, TX

Easy to file claim. Quick to get service tech out. Very pleased with service

3 years ago

Reply from American Home Shield

Hi Kimberley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Nancy A Ruma Omaha, NE

Great customer service, ease of speaking with a rep or online.

3 years ago

Reply from American Home Shield

Hi Nancy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Lucy Pensacola, FL

When I called with my problem they handled with speed and professional

3 years ago

Reply from American Home Shield

Hi Lucy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Margie Elkins Dallas, TX

They usually respond quickly and get a technician out to solve your problem.

3 years ago

Reply from American Home Shield

Hi Margie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

peter hsiung Vacaville, CA

Easy to connect with live person over the phone for my needs and concerns

3 years ago

Reply from American Home Shield

Hi Peter, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Hilda chapman Copperas Cove, TX

I call them with a service request the answer quickly and get the job done

3 years ago

Reply from American Home Shield

Hi Hilda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Lawrence Summerville, SC

Very responsive and sent a contractor who repaired my issues quick

3 years ago

Reply from American Home Shield

Hi Lawrence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Deborah J Pope Temple, TX

Effective in hiring companies that want to work and do a good job.

3 years ago

Reply from American Home Shield

Hi Deborah, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Loretta Markham Bedford, TX

Any requests I have made were dealt with timely and professionally.

3 years ago

Reply from American Home Shield

Hi Loretta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

adan moreno Garland, TX

service was excelent they walked me trhu the process and was very easy

3 years ago

Reply from American Home Shield

Hi Adan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Shirley Haskew Citrus Heights, CA

I have only experienced positive communications and treatment from AMS

3 years ago

Reply from American Home Shield

Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

D. Gray Humble, TX

Home Shield always respond right away with helpful information

3 years ago

Reply from American Home Shield

Hi D,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Susan E. Dolan Winnabow, NC

fast response and issues taken care of quickly and to my satisfaction

3 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Randall Richardson Melbourne, AR

Very timely and got the correct people here the first time.

3 years ago

Reply from American Home Shield

Hi Randall, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

James Middlesworth Winder, GA

They were very Professional and got my issues resolved in a timely manner.

3 years ago

Reply from American Home Shield

Hi James, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Ry Eden Prairie, MN

They provided immediate and professional technician for our warranty needs.

3 years ago

Reply from American Home Shield

Hi Ry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Georgia L Boone Prospect, KY

First service call and all went great, very professional - did the job

3 years ago

Reply from American Home Shield

Hi Georgia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Vinay Birmingham, AL

Easy to work with this company. Recently their service speed has picked up

3 years ago

Reply from American Home Shield

Hi Vinay, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Frederick Wilson Hamilton, VA

Great service, very helpful, courteous, friendly and knowledgeable

3 years ago

Reply from American Home Shield

Hi Frederick, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

N W P Dobbs Niagara Falls, NY

Very professional, timely, and completed the job as required.

3 years ago

Reply from American Home Shield

Hi Dobbs, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Francine Jackson Price Lathrop, CA

Very easy process and quick service. I had my washer replaced fast I had

3 years ago

Reply from American Home Shield

Hi Francine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Vince Cebular Surprise, AZ

Everything was great, the service, the people on the phone, the installation

3 years ago

Reply from American Home Shield

Hi Vince, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Johnnie B. Washington, Sr Columbus, GA

CUSTOMER SERVICE VERY PUNCTUAL, PROFESSIONAL AND INTELLECTUAL

3 years ago

Reply from American Home Shield

Hi Johnnie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Mary Saint Louis, MO

Only used a few times. Each time the people have been courteous and problems fixed.

3 years ago

Reply from American Home Shield

Hi Mary, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star star

Paulette Coleman Dolphin, VA

Quick response to issues. Technicians have been very professional

3 years ago

Reply from American Home Shield

Hi Paulette, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Theodore Roupas Tucson, AZ

Everything was done efficiently, from scheduling the appointment to servicing.

3 years ago

Reply from American Home Shield

Hi Theodore, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Dave Roseville, CA

Fast, courteous, and caring service. Very responsive to our needs.

3 years ago

Reply from American Home Shield

Hi Dave, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Richard Bender Tulsa, OK

On time response, courteous repair technicians and no hassle claim.

3 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Gail Cioffi Wilton, CT

My experience from reporting my problem to the end of the service call was seemless. Thank you.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Silas Mata Aiea, HI

Good service with room for improvement. Even if certain contractors turn out bad.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Knight Williamsburg, VA

Good service just takes a while to get a repairman out. Repairman friendly and knowledgeable

3 years ago

Reply from American Home Shield

Knight, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

Gustavo Lopez Walla Walla, WA

I paid for an Air Conditioner tune-up, but they weren't able to find a contractor to do it, so I never got the service.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Assunta Schenbari Montrose, NY

The company had been great over the last 30 years and only used it for about 4 times . But, getting too expensive

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Eve Strege Cortland, IL

The rate has gone up every year since I have purchased it. They renew my policy at a higher rate with out my approval.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Angie Neyens La Crescent, MN

Rekeying was great...still haven't been scheduled hvac service which was requested several weeks ago.

3 years ago

Reply from American Home Shield

Hi Angie,
Thank you for making us aware of your AHS service experience. I would be glad to speak with you to assist with a resolution to the AC work order.

Jun. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Aditya Monroe, WA

Got charged &100 deductible for 5 mins consultation with contractors and got no solution, called the company and they said I need to pay $100 more for second opinion.

3 years ago

Reply from American Home Shield

Hi Aditya, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrill drumwright Durham, NC

They are a rip off. They Dnt want to get nothing fixed. I will not send them any business, I just canceled my contract with them and going with another company

3 years ago

Reply from American Home Shield

Hi Terrill, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Frankie Rice Richardson, TX

He came out , saw what the problem was , ordered the part and fixed my stove

3 years ago

Reply from American Home Shield

Hi Frankie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Karen moore Harrington, DE

Vertical knowledgeable explained problem well, very courteous

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Joe Jesse Sanchez San Antonio, TX

In the past year, Ease of making claims online, no disputes, good technicians.

3 years ago

Reply from American Home Shield

Hi Joe, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 14th, 2022

American Home Shield Reviews