American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kate Siegfried Charleston, SC

Easy to request service, good communication, reasonable coverage

4 years ago

Reply from American Home Shield

Hi Kate. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with great service experiences for unexpected home repairs. Thank you for choosing AHS.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Keith Johnson Yuma, AZ

Professional and very thorough. Prompt and customer service was great.

4 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Robert lillybridge Mexico, MO

They have handled all my maint.issues in a timely and professional manner

4 years ago

Reply from American Home Shield

Hi Robert. We are so happy to know about the positives experiences you have had with AHS. It is our goal to provide with reliable and professional service whenever you need us. Thank you taking time to let us know we were able to do that for you.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Susan Brown Birmingham, AL

They are almost impossible to reach in person. But they do provide the services I need.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Murillo Woodbridge, VA

Awful- customer service reps. Do not speak English and it makes it a difficult experience. Stop outsourcing!

4 years ago

check_circle

Verified Customer

star star star star star

Daniel Marshall Richland, WA

Fast response. Quick repair. Repairman was friendly and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Dan Mowery Cumming, GA

Great experience, good service technicians and easy to request service.

4 years ago

Reply from American Home Shield

Hi Dan. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair repair as well. Thank you for choosing AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Lori Jackson Cedar Hill, TX

It was great, every question was answered, customer service very professional

4 years ago

Reply from American Home Shield

Hi Lori,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Linda Stafford, TX

Acceptable service, timely, friendly, problem medium solved, expensive

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

John Gouveia Chesterfield, MO

AHS is very responsive and gets the broken items fixed quickly

4 years ago

Reply from American Home Shield

Hi JOhn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

William Henderson Missouri City, TX

They got a repair person quickly and took care of the problem

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Ron Ragsdale Merced, CA

Got there fast, got it done. Very happy with the job that was done.

4 years ago

Reply from American Home Shield

Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Jean M Vogel Castle Rock, CO

quick response; provided good contractor who was very knowledgeable

4 years ago

Reply from American Home Shield

Hi Jean. Thank you for taking time to provide feedback of your service experience. We understand how important it is to provide fast and reliable service. We are very happy to know we were able to do so for you.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

CTimlick Fort Washington, MD

Lately, not that "Great" American Home Shield , will try to do everything remotely possible, not to honor their commitment, if it does not benefit their company.

4 years ago

Reply from American Home Shield

Hello. Thank you for your letting us know your concerns regarding the coverage. We want you to see the value in your home warranty. I would be happy to speak with you to further address this issue.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Latonya Boyd Bakersfield, CA

Despite some things that were not covered overall they still does a great job!

4 years ago

Reply from American Home Shield

Hi Latonya. Thank you for taking time to write a review. We are happy to hear that you have been pleased with your warranty service. Thank you for choosing American Home Shield and we look forward to providing you with an even better experience for your next repair need.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Rod Hicks Gardendale, AL

Very efficient and on time Fixed the problem the first time out.

4 years ago

Reply from American Home Shield

Hi Rod,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Darryl Segawa Henderson, NV

Prompt response to request. Service was scheduled in a timely manner

4 years ago

Reply from American Home Shield

Hi Darryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Peter Kenyon Tampa, FL

I make one call and its handled and I know when someone is coming. Easy

4 years ago

Reply from American Home Shield

Hi Peter,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Sylvia A. Blue Baton Rouge, LA

Reasonable Rates for service calls Prompt and Efficient response

4 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Stanley Parker Cape Canaveral, FL

American Home Shield took care of my problems quickly. We are very pleased.

4 years ago

Reply from American Home Shield

Hi Stanley,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Lee Lilburn, GA

They are always available to listen and provide fast solutions.

4 years ago

Reply from American Home Shield

Hi Lee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Mayra A Quizhpi Allentown, PA

Representatives are very knowledgeable. Fast response from contractors.

4 years ago

Reply from American Home Shield

Hi Mayra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Francisca M. Slone Evans, GA

Service was quick and efficient. Great home appliance insurance.

4 years ago

Reply from American Home Shield

Hi Francisca,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Howard Boyle Henderson, NV

Very professional and prompt with the handling of repair work

4 years ago

Reply from American Home Shield

Hi Howard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Pedro Contreras Keller, TX

Very easy to schedule service and the response is excellent

4 years ago

Reply from American Home Shield

Hi Pedro,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Robert Pannell Millbrook, AL

I had problem with leaking garbage disposal it was promptly replaced

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

carol matiszik West Bend, WI

my claims have been resolved smoothly. Love the online service requests

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Beau Hawkins Pahrump, NV

Very professional with effective communication at all times

4 years ago

Reply from American Home Shield

Hi Beau,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Brian Jordan Phoenix, AZ

People have been here on time and they have taken care of the problem

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for letting us know about your repair experience. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kathleen Gleason Hatboro, PA

Large house with many professionals, difficult to get an appliance replaced once it can't be fixed they ghost you.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Brenda Cox Horn Lake, MS

Well my refrigerator went out in early July & it took 3 months to get this situation taken care of.

4 years ago

check_circle

Verified Customer

star star star star star

J L Bristol, TN

Efficient effective honest technicians who do quality work.

4 years ago

Reply from American Home Shield

Hi JL. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

j ward Pittsburgh, PA

got the job done, no problem afterwards. cannot rely on timing of appointment.

4 years ago

Reply from American Home Shield

Hi J Ward,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Debbie Gaspard Youngsville, LA

Very professional and knowledgeable,i would definitely recommend to everybody

4 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

William Cherry Shreveport, LA

Very satisfied with service, friendly technicians, very professional.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathleen Carpenter Prairieville, LA

American Home Shield is a joke! My problem was not fixed the people you work for are not skilled. I still don't have hot water. K&S Plumbing is a JOKE!!!

4 years ago

Reply from American Home Shield

Hi Kathleen. Thank you for bringing this matter to our attention. I am sorry to hear that you are without hot water. I would be happy to speak with you to address this matter further.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

SR Oakton, VA

Difficult to talk with a real person. Techs assigned (ie, plumber, electrician great) AHS agents need better customer service training!

4 years ago

Reply from American Home Shield

Hi SR,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Nicky Cordova, TN

Courteous and easy to work with. Quick with referral to services needed.

4 years ago

Reply from American Home Shield

Hi Nicky. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We are so happy you chose American Home Shield.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Valerie Webb Irmo, SC

It was really quick and easy. The prompt service was great as well.

4 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star_border

GARY E ARNOLD Palm Desert, CA

knowledgable tech, fast service. Been with them for several years and highly recommend.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Lillie Jones Fountain Inn, SC

Great company to have home insure with and I would recommend to anyone

4 years ago

Reply from American Home Shield

Hi Lillie. It is really great to hear how pleased you are with the service we provide. We hope you continue to find the value in being an AHS member. We can't wait to take care of your next repair need.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Stacy Garner Candler, NC

I am happy with AHS. They have delivered what they have committed to deliver.

4 years ago

Reply from American Home Shield

Hi Stacy. Thank you taking time to let us know how we are doing. We want you to know you can always count on us when you need us. Thank you for trusting AHS.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Kimi Cavin Saint Louis, MO

I called for a service call, they made the arrangements in a timely fashion.

4 years ago

Reply from American Home Shield

Hi Kimi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Patricia Sargent Aiken, SC

Professional and on time. Service work with current provider is Excellent

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Patrick Yosick Gardnerville, NV

So far, AHS has been good and responsive to issues that have arisen in my home.

4 years ago

Reply from American Home Shield

Hi Patrick. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in being an AHS member.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Christin Lai Durham, NC

The technician is very skillful. He arrived on time and easy to communicate.

4 years ago

Reply from American Home Shield

Hi Christin. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Gina M Duarte Chesapeake, VA

Their customer service is really good and will get you the service needed

4 years ago

Reply from American Home Shield

Hi Gina. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you when you contact us. Thank you for choosing AHS.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Kenneth Brownlee Mesquite, TX

They always take care of my issues very quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Sellers Waynesville, NC

very good experience,, service man was knowledgeable about our A/C.

4 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for the review of your service experience. It makes us very happy to know the issue with your air was resolved to your satisfaction. We look forward to taking care of you next repair need as well.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Denise M Rogers Rogers Crystal Lake, IL

great. always sends quality companies for repairs or replacements.

4 years ago

Reply from American Home Shield

Hi Denise. e are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 18th, 2021

American Home Shield Reviews