American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Peggy Goree Tipton, CA

No problem getting service professionals or replacing appliances if needed

4 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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James Holloman Foley, AL

Overall Good experience, Felt unsure about paying first but it worked out.

4 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

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Verified Customer

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Joann Martinez Round Rock, TX

They are promp in setting you up with companies to schedule service right away

4 years ago

Reply from American Home Shield

Hi Joann. We appreciate your time in reviewing your experience. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Jessica Zoe Ballard Texarkana, TX

HORRIBLE! CAN'T GET SERVICE PEOPLE TO SHOW UP, CAN'T GET CUSTOMER SERVICE ON THE PHONE, CAN'T GET THEM TO FOLLOW THROUGH TO GET SOMEONE OUT THERE WHEN THEY DON'T SHOW

4 years ago

Reply from American Home Shield

Hi Jessica,
I hate to hear about the delay in service to have the washer repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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John Rainsford

very professional. My repair was handled quickly and completely.

4 years ago

Reply from American Home Shield

Hi John. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Kent Crawford Houston, TX

Had to call local AHS reps but all turned out okay afterwards. Wait times s too long.

4 years ago

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Verified Customer

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Monique Philadelphia, PA

My experience was wonderful because my issue was fixed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Monique. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Maryalice Nelson Conyers, GA

American Home Shield set an appointment with an electrician.

4 years ago

Reply from American Home Shield

Hi Maryalice. Thank you for letting us know we were able to help you get your appointment scheduled. We understan how important it is to address service issues in a timely manner. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Kia Barrow

It doesn’t cover enough. Paying $100 for a service charge and the problem is not covered is wasting money for the consumers

4 years ago

Reply from American Home Shield

Hi Kia,
I hate to hear about the denial to have the garage door opener repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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Matt Jaffe Atlanta, GA

Awful experience trying to get replacement microwave. Four weeks now and no authorization even though the contractor came to house and said it needs to be replaced.

4 years ago

Reply from American Home Shield

Hi Matt. Thak you for letting us know the problem you are having with the service for your microwave. I would be happy to speak with you and assist with a resolution to this issue.

Oct. 7th, 2021

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Verified Customer

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Beth Cleary Vero Beach, FL

Always prompt and courteous . Kept us informed through the whole process.

4 years ago

Reply from American Home Shield

Hi Beth. We really appreciate you taking time to write a review of your service experiences. It is always great to hear how pleased our members are. I am very glad that you received prompt and courteous service. Thank you for choosing AHS.

Oct. 6th, 2021

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Verified Customer

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Nicole Lederman Richmond, VA

They have been extremely responsive and completed all of my requests.

4 years ago

Reply from American Home Shield

Hi NIcole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Verified Customer

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Catherine Jacksonville, FL

Very quick to act on an issue I had. I was very pleased with the experience.

4 years ago

Reply from American Home Shield

Hi Catherine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Ron Barnett Anderson, CA

To be honest I’ve been very frustrated with AHS. It seems very difficult to get the answers we need. It seems

4 years ago

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Verified Customer

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Sha-Ron Cassel Atlanta, GA

It's never great and things that are covered in the contract always seem to have a loophole and not be covered.

4 years ago

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Verified Customer

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Jacqui Mahatha Charlotte, NC

This was my first time using American Home Shield. TJ was friendly and knowledgeable.

4 years ago

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Verified Customer

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Michael Vigil Miami, OK

Very quick response every time we call. Always good technicians

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Vedia Carmichael Dumfries, VA

Excellent Customer Service, provided us with great and fast repairs

4 years ago

Reply from American Home Shield

Hi Vedia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 6th, 2021

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Verified Customer

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Victor Olan Fort Benning, GA

Called with a. Couple of problems it was resolved in a timely manner

4 years ago

Reply from American Home Shield

Hi Victor,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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Verified Customer

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Monica F. W. Lewis Desoto, TX

Customer service can be better when utilizing their 3rd party service.

4 years ago

Reply from American Home Shield

Hi Monica,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Julie Chen Saratoga, CA

Representative handled customer service call professionally with high quality

4 years ago

Reply from American Home Shield

Hi Julie,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Lawrence Burke High Point, NC

Very professional and reliable every since I’ve had to use them

4 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Russ Gambill Augusta, GA

Took a while to get to me, but problem was fixed in 15 minutes by a very competent technician

4 years ago

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Verified Customer

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Ronald Washington Pleasant Grove, AL

Awesome company, great customer service and knowledgeable technicians

4 years ago

Reply from American Home Shield

Hi Ronald,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Warren Lorton, VA

Excellent experience. Very prompt and professional service.

4 years ago

Reply from American Home Shield

Hi Warren,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Oliver Prioleau Saint Stephen, SC

good work and good quality of repair, was not hard reaching customer service

4 years ago

Reply from American Home Shield

Hi Oliver,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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Seth Eisman Park City, UT

Customer service needs work, hard to understand, thick accents, don't think they understand me either...

4 years ago

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Verified Customer

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LARRY EUGENE REINHEARDT Tacoma, WA

had a problem called American Home Shield and the problem was solved quickly

4 years ago

Reply from American Home Shield

Hi Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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Bianca I Spielvogel Hollywood, FL

I call and I get an appointment immediately no questions asked love it.

4 years ago

Reply from American Home Shield

Hi Bianca. It is really wonderful to hear that you got a response right away. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 29th, 2021

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Verified Customer

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Marie Adorno Sun City West, AZ

Always accommodating stay till the work is done very friendly

4 years ago

Reply from American Home Shield

Hi Marie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Al Bagdon Ocala, FL

From agreement terms thru our service tech (Kevin) repair job, WONDERFUL!!

4 years ago

Reply from American Home Shield

Hi Al,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Dennis K. Kanhai Wexford, PA

AHS online service request is easy and response from their assigned dispatchers works well too.

4 years ago

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Verified Customer

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Aleksey West Lafayette, IN

Very professional, very friendly , excellent and fast services.

4 years ago

Reply from American Home Shield

Hi Aleksey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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Kristin Poellot Hampstead, NC

They have always put me in touch with great service companies.

4 years ago

Reply from American Home Shield

Hi Kristin,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Jan Rancho Mirage, CA

Fixed kitchen aid wall oven. Tech was on time and knowledgeable

4 years ago

Reply from American Home Shield

Hi Jan,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Cameron Grant

They didn't cover a pool motor repair, so why did I pay for pool coverage?

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cameron. I am sorry to hear if you were told the pool repair would not be covered. I would be happy to speak with you further regarding this matter.

Sep. 29th, 2021

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Verified Customer

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Elisa Thorp Porterville, CA

Been waiting over 3 months to have evaporative coolers (2) repaired/replaced! Waited 4 months for washing machine. Not acceptable!

4 years ago

Reply from American Home Shield

Hi Elisa. I am sorry to hear that your coolers still have not been repaired. Thank you for letting us know your concerns. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Stephen Soll Bluffton, SC

Technicians were assigned quickly and the quality of the work was excellent!

4 years ago

Reply from American Home Shield

Hi Stephen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Barbara Pflugerville, TX

Good,they're prompt in contacting someone to take care of the problem.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Diego Santiago Fayetteville, NC

Great experience! Claims process was easy, fast, and convenient.

4 years ago

Reply from American Home Shield

Hi Diego. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 29th, 2021

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Verified Customer

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Riaad Khan Riverview, FL

Horrible. I reported that my refrigerator was not cooling on 08/08/2021. 46days later, still my refrigerator is not working. Kept getting the runaround over and over again.

4 years ago

Reply from American Home Shield

Hi Riaad. Thank you for taking time to let us know about your service experience. I am very sorry to hear about the delays in addressing the problem with your refrigerator. I would be happy to speak with you to further assist with this matter.

Sep. 30th, 2021

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Verified Customer

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George A. Crockett, Sr.

Not yet. AHS should have a section to help homeowner through your process when a job is not completed. We are unable to communicate to any live person. When we finally do they tell we have to get another person out to do something else, at our expense, before the job can be completed. Not all of your consumer to are computer literate and find it difficult to navigate your website. You need to rethink your customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Divesh Bhojwani Irvine, CA

Great and painless. Service professional was on time and helpful

4 years ago

Reply from American Home Shield

Hi Divesh,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Sharon Heno New Orleans, LA

Hard to get the department in need but when she speak to the person they are helpful

4 years ago

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Verified Customer

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Loanne Iris Papas Victorville, CA

I filed a claim, the electrician showed up as promised and fixed the problem within 1/2 hour.

4 years ago

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Verified Customer

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LEOLA BECOATS Mobile, AL

I'm satisfied with company/service, it meets my qualifications

4 years ago

Reply from American Home Shield

Hi Leola. Thank you for letting us know you are satisfied with the service we are providing. We are here to take the hassle and worry out of home repairs when you need us. Thank you for choosing AHS.

Sep. 21st, 2021

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Verified Customer

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Jared Peroli Brecksville, OH

It has been fast and efficient to get repair work done when necessary.

4 years ago

Reply from American Home Shield

Hi Jared,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rich Thomas Villa Park, IL

My Air Conditioning has been out for over a month and it is STILL not repaired/replaced all while during the hottest time of the summer. I'm VERY dissappointd.

4 years ago

Reply from American Home Shield

Hi Rich. Thank you for the feedback regarding your service experience with your air conditioning. I am sorry to hear the problem has not been resolved in over a month. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Kathy Stone Merrillville, IN

My stove didn't work and I got the replacement value with no problems.

4 years ago

Reply from American Home Shield

Hi Kathy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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John Martinez Fayetteville, NC

New homeowner and tried to use my home warranty and was denied twice. Two separate cases. In the process in finding a better home warranty coverage.

4 years ago

Reply from American Home Shield

Hi John. We appreciate your feedback and you letting us know about your service experience. I am sorry to hear you had two repairs there were not covered. I would be happy to speak with you to further address your concerns.

Sep. 21st, 2021

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