American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Jacqui Mahatha Charlotte, NC

This was my first time using American Home Shield. TJ was friendly and knowledgeable.

4 years ago

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Verified Customer

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Michael Vigil Miami, OK

Very quick response every time we call. Always good technicians

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Vedia Carmichael Dumfries, VA

Excellent Customer Service, provided us with great and fast repairs

4 years ago

Reply from American Home Shield

Hi Vedia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 6th, 2021

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Verified Customer

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Victor Olan Fort Benning, GA

Called with a. Couple of problems it was resolved in a timely manner

4 years ago

Reply from American Home Shield

Hi Victor,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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Verified Customer

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Monica F. W. Lewis Desoto, TX

Customer service can be better when utilizing their 3rd party service.

4 years ago

Reply from American Home Shield

Hi Monica,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Julie Chen Saratoga, CA

Representative handled customer service call professionally with high quality

4 years ago

Reply from American Home Shield

Hi Julie,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Lawrence Burke High Point, NC

Very professional and reliable every since I’ve had to use them

4 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Russ Gambill Augusta, GA

Took a while to get to me, but problem was fixed in 15 minutes by a very competent technician

4 years ago

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Verified Customer

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Ronald Washington Pleasant Grove, AL

Awesome company, great customer service and knowledgeable technicians

4 years ago

Reply from American Home Shield

Hi Ronald,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Warren Lorton, VA

Excellent experience. Very prompt and professional service.

4 years ago

Reply from American Home Shield

Hi Warren,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Oliver Prioleau Saint Stephen, SC

good work and good quality of repair, was not hard reaching customer service

4 years ago

Reply from American Home Shield

Hi Oliver,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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Seth Eisman Park City, UT

Customer service needs work, hard to understand, thick accents, don't think they understand me either...

4 years ago

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Verified Customer

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LARRY EUGENE REINHEARDT Tacoma, WA

had a problem called American Home Shield and the problem was solved quickly

4 years ago

Reply from American Home Shield

Hi Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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Bianca I Spielvogel Hollywood, FL

I call and I get an appointment immediately no questions asked love it.

4 years ago

Reply from American Home Shield

Hi Bianca. It is really wonderful to hear that you got a response right away. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 29th, 2021

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Verified Customer

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Marie Adorno Sun City West, AZ

Always accommodating stay till the work is done very friendly

4 years ago

Reply from American Home Shield

Hi Marie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Al Bagdon Ocala, FL

From agreement terms thru our service tech (Kevin) repair job, WONDERFUL!!

4 years ago

Reply from American Home Shield

Hi Al,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Dennis K. Kanhai Wexford, PA

AHS online service request is easy and response from their assigned dispatchers works well too.

4 years ago

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Verified Customer

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Aleksey West Lafayette, IN

Very professional, very friendly , excellent and fast services.

4 years ago

Reply from American Home Shield

Hi Aleksey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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Kristin Poellot Hampstead, NC

They have always put me in touch with great service companies.

4 years ago

Reply from American Home Shield

Hi Kristin,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Jan Rancho Mirage, CA

Fixed kitchen aid wall oven. Tech was on time and knowledgeable

4 years ago

Reply from American Home Shield

Hi Jan,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Cameron Grant

They didn't cover a pool motor repair, so why did I pay for pool coverage?

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cameron. I am sorry to hear if you were told the pool repair would not be covered. I would be happy to speak with you further regarding this matter.

Sep. 29th, 2021

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Verified Customer

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Elisa Thorp Porterville, CA

Been waiting over 3 months to have evaporative coolers (2) repaired/replaced! Waited 4 months for washing machine. Not acceptable!

4 years ago

Reply from American Home Shield

Hi Elisa. I am sorry to hear that your coolers still have not been repaired. Thank you for letting us know your concerns. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Stephen Soll Bluffton, SC

Technicians were assigned quickly and the quality of the work was excellent!

4 years ago

Reply from American Home Shield

Hi Stephen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Barbara Pflugerville, TX

Good,they're prompt in contacting someone to take care of the problem.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Diego Santiago Fayetteville, NC

Great experience! Claims process was easy, fast, and convenient.

4 years ago

Reply from American Home Shield

Hi Diego. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 29th, 2021

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Verified Customer

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Riaad Khan Riverview, FL

Horrible. I reported that my refrigerator was not cooling on 08/08/2021. 46days later, still my refrigerator is not working. Kept getting the runaround over and over again.

4 years ago

Reply from American Home Shield

Hi Riaad. Thank you for taking time to let us know about your service experience. I am very sorry to hear about the delays in addressing the problem with your refrigerator. I would be happy to speak with you to further assist with this matter.

Sep. 30th, 2021

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Verified Customer

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George A. Crockett, Sr.

Not yet. AHS should have a section to help homeowner through your process when a job is not completed. We are unable to communicate to any live person. When we finally do they tell we have to get another person out to do something else, at our expense, before the job can be completed. Not all of your consumer to are computer literate and find it difficult to navigate your website. You need to rethink your customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Divesh Bhojwani Irvine, CA

Great and painless. Service professional was on time and helpful

4 years ago

Reply from American Home Shield

Hi Divesh,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Sharon Heno New Orleans, LA

Hard to get the department in need but when she speak to the person they are helpful

4 years ago

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Verified Customer

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Loanne Iris Papas Victorville, CA

I filed a claim, the electrician showed up as promised and fixed the problem within 1/2 hour.

4 years ago

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Verified Customer

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LEOLA BECOATS Mobile, AL

I'm satisfied with company/service, it meets my qualifications

4 years ago

Reply from American Home Shield

Hi Leola. Thank you for letting us know you are satisfied with the service we are providing. We are here to take the hassle and worry out of home repairs when you need us. Thank you for choosing AHS.

Sep. 21st, 2021

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Verified Customer

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Jared Peroli Brecksville, OH

It has been fast and efficient to get repair work done when necessary.

4 years ago

Reply from American Home Shield

Hi Jared,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Rich Thomas Villa Park, IL

My Air Conditioning has been out for over a month and it is STILL not repaired/replaced all while during the hottest time of the summer. I'm VERY dissappointd.

4 years ago

Reply from American Home Shield

Hi Rich. Thank you for the feedback regarding your service experience with your air conditioning. I am sorry to hear the problem has not been resolved in over a month. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Kathy Stone Merrillville, IN

My stove didn't work and I got the replacement value with no problems.

4 years ago

Reply from American Home Shield

Hi Kathy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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John Martinez Fayetteville, NC

New homeowner and tried to use my home warranty and was denied twice. Two separate cases. In the process in finding a better home warranty coverage.

4 years ago

Reply from American Home Shield

Hi John. We appreciate your feedback and you letting us know about your service experience. I am sorry to hear you had two repairs there were not covered. I would be happy to speak with you to further address your concerns.

Sep. 21st, 2021

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Verified Customer

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James Lightfoot Conyers, GA

No hassles, fast responses and issues fixed correctly the first time

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Margarette Pataskala, OH

Terrible! I will not recommend their communication is poor and I still have yet to receive a refund from a service that was never performed.

4 years ago

Reply from American Home Shield

Hi Margarette. Thank you for taking time to let us know about your concerns with the service you received. I am sorry to hear how disappointed you were with the service you received. I would be happy to speak with you about this matter as well as assist with the refund.

Sep. 21st, 2021

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Verified Customer

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Linda Joiner Johnson City, TN

They replaced my items because they weren't able to be fixed. Thanks.

4 years ago

Reply from American Home Shield

Hi Linda. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need with the same level of great service.

Sep. 21st, 2021

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Verified Customer

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Michael Bruce Rowlett, TX

Very happy in the way they dealt with my dishwasher and microwave

4 years ago

Reply from American Home Shield

Hi Michael. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 21st, 2021

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Verified Customer

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ROGER SMITH Amarillo, TX

I LIKE EVERYTHING ABOUT AHS !! THEY ARE FAST,FAIR AND VERY PROFESSIONAL!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Roger,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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Kelly Morales

So far it hasn't covered any of the services I've needed. Doesn't seem to help out with any of the regular expenses.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kelly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 21st, 2021

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Verified Customer

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Greg Woodbridge, VA

Easy to schedule service and most contractors are very good.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Jason Huebel Memphis, TN

Good response, coverage was honored and contractors were competent.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to write a review. It is great to know you were pleased with the service you received. We want you to know you can always count on AHS.

Sep. 21st, 2021

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Verified Customer

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Dora G Martinez Pearland, TX

The technician was very professional and informative about our repair

4 years ago

Reply from American Home Shield

Hi Dora,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Gerry Martinez Las Vegas, NV

Still waiting for a cash out amount since 9/3, faucet is still leaking I've called every day and every day they say someone will call me within 24hrs, ridiculous.

4 years ago

Reply from American Home Shield

Hi Gerry,
I hate to hear about the delay in service to receive an estimate for the faucet cash out amount. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Jonathan Hairston Dayton, OH

Had a horrible experience with A/C Unit they did not repair and did not cover what was in the agreement. had to pay $5000 out of pocket (pending litigation)

4 years ago

Reply from American Home Shield

Hi Jonathan,
I hate to hear about the noncovered cost and expenses to have the AC system repaired through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Verified Customer

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Rebecca Swint Spring, TX

Service was great. Guys that service and replaced unit were great also.

4 years ago

Reply from American Home Shield

Hi Rebecca,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 21st, 2021

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Verified Customer

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David Hillstrom Decherd, TN

Awesome always a quick response and fast contractor communication

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Samuel Reed Houston, TX

Have never failed to resolve an issue in a reasonable timeframe.

4 years ago

Reply from American Home Shield

Hi Samuel,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Humberto Cavazos Austin, TX

Excellent customer representative . Very helpful and professional

4 years ago

Reply from American Home Shield

Hi Humberto,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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