American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Yorodiakite Diakite Philadelphia, PA

The customer service is very welcome them o was expecting and I love it

4 years ago

Reply from American Home Shield

Hi Yorodiakite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Anna Layton Princeton, TX

Fast response, quick service, organized replacement for appliances

4 years ago

Reply from American Home Shield

Hi Anna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Harold Jackson Knoxville, TN

Professionalism, customer service, items covered and promptness.

4 years ago

Reply from American Home Shield

Hi Harold. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Gabriel Mohammed Hampton, VA

Customer service agents always try to have my issues resolved ASAP

4 years ago

Reply from American Home Shield

Hi Gabriel. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for letting us know how we are doing.

Nov. 17th, 2021

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Verified Customer

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Craig Brodber Rockwall, TX

The speed at which someone responded after the call was made.

4 years ago

Reply from American Home Shield

Hi Craig. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 17th, 2021

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Verified Customer

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V√≠ctor Palomino Fort Lauderdale, FL

Great service, professional employees ,good communication,and a job well done

4 years ago

Reply from American Home Shield

Hi Victor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Mary Strand Tyler, TX

My latest experience was super fast and great result. Last couple took more time

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2022

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Verified Customer

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Damian Housman

When I have a problem I report it to AHS, and get very fast response.

4 years ago Edited August 23, 2024

Reply from American Home Shield

Hi Damian,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 18th, 2021

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Verified Customer

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Kimberleigh Esquer Mesa, AZ

We just feel that AHS has our back. They are punctual and professional.

4 years ago

Reply from American Home Shield

Hi Kimberleigh,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Mollee Kauzlarich Des Moines, IA

Very thorough obtaining necessary info, and quickly takes action.

4 years ago

Reply from American Home Shield

Hi Mollee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Carlo Scottsdale, AZ

reliable, accurate and fast service with high professionals

4 years ago

Reply from American Home Shield

Hi Carlo,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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LaVerne Stucky Udall, KS

There is nothing bad I can say had good service and quick response

4 years ago

Reply from American Home Shield

Hi LaVerne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Susan Stromberg Plainview, NY

They always work to solve my problems. The contrators are helpful and sincere

4 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 18th, 2021

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Verified Customer

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Karen Beaverton, OR

Very quick turn around from requesting service to having it completed.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about your positive experience. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Carmen Julia Altamonte Springs, FL

Service is excellent, timely, organized and great customer service

4 years ago

Reply from American Home Shield

Hi Carmen. Thank you so much for the 5 star review. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Maria OConnell Arnold, MD

I gave 3 stars because they sent the technician however is taking too long to fix the problem (6weeks)

4 years ago

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Verified Customer

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granacki Fort Worth, TX

quick response to service request but zero results as the service people cannot repair things

4 years ago

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Verified Customer

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Donna Richardson Madison, AL

They are a great warranty company, however they will not let you speak to upper level management.

4 years ago

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Verified Customer

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Dianne Kimble Augusta, GA

Excellent customer service and professional service technician

4 years ago

Reply from American Home Shield

Hi Dianne,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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SAL MUNOZ Hayward, CA

4 years ago

Reply from American Home Shield

Hi Sal,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Andrea B Boerne, TX

Great experience. The response was super quick and the team was efficient

4 years ago

Reply from American Home Shield

Hi Andrea, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Ardith A Schade Colorado Springs, CO

Very pleasant, answered all my questions and was very easy to work with

4 years ago

Reply from American Home Shield

Hi Ardith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Buddy Odom Bradenton Beach, FL

Excellent in every way. Affordable, professional and responsive.

4 years ago

Reply from American Home Shield

Hi Buddy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Hannah Bellamy West Richland, WA

Responsive, good coverage. Better than our last home warranty company.

4 years ago

Reply from American Home Shield

Hi Hannah. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 16th, 2021

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Verified Customer

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Jared N Snyder Parkersburg, WV

Great company helped me out when needed the best help thank you so much.

4 years ago

Reply from American Home Shield

Hi Jared. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS when you need us.

Nov. 16th, 2021

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Verified Customer

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Jeannine Rose Gatto Virginia Beach, VA

Fast and reliable service even out here in the boonies of East Texas.

4 years ago

Reply from American Home Shield

Hi Jeannine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Jennifer Odessa, TX

It was such a great experience having our HVAC inspected and tested.

4 years ago

Reply from American Home Shield

Hi Jennifer. We are really happy to hear that you were pleased with the HVAC service you received. We can't wait to provide you with your next great home warranty experience as well.

Nov. 16th, 2021

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Verified Customer

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Joyce Park Forest, IL

Problems resolved in a quick manner. All techs were polite and professional.

4 years ago

Reply from American Home Shield

Hi Joyce,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Juliet Rialto, CA

They were professional. They were punctual. They completed the job timely.

4 years ago

Reply from American Home Shield

Hi Juliet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Kori Horsley Raleigh, NC

I have always received the friendliest service. Never had any issues.

4 years ago

Reply from American Home Shield

Hi Kori. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for choosing American Home Shield.

Nov. 16th, 2021

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Verified Customer

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Mike ashley Shawnee Mission, KS

They have been great and service people they use are excellent

4 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 16th, 2021

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Verified Customer

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Pamela Lockwood Oklahoma City, OK

The few times I've had to call, things were taken care of quickly.

4 years ago

Reply from American Home Shield

Hi Pamela. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Patricia Carmel, CA

We have been trying to have work done by a plumber. They haven't returned despite numerous calls and emails. no follow up by AMS either.

4 years ago

Reply from American Home Shield

Hi Patricia,
I hate to hear about your AHS experience. I would be glad to speak with you to address the issues that occurred with the plumbing.

Nov. 16th, 2021

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Verified Customer

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Larry S. Kendrick Chester, CA

We got our refrigerator repaired well - but - we are still waiting on our hot water heater

4 years ago

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Verified Customer

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Kalpana Batni Phoenix, AZ

The customer service agent was prompt in responding to my service call.

4 years ago

Reply from American Home Shield

Hi Kalpana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Sandra Martinez Winston Salem, NC

Courteous, on time, follow-up all reasons to be pleased with their service.

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 16th, 2021

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Verified Customer

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Charlotte McIntyre Houston, TX

Good program, fixed my washer quickly and were very professional

4 years ago

Reply from American Home Shield

Hi Charlotte,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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CHRISTINE ALVARADO Manor, TX

Only have had to use them a few but each time it has been a great experience

4 years ago

Reply from American Home Shield

Hi Christine. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Nov. 16th, 2021

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Verified Customer

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Donald R Mattinson Ogden, UT

Awesome response time East scheduling great customer service

4 years ago

Reply from American Home Shield

Hi Donald. We are so happy to hear that you had an awesome service experience. We are here to take the hassle out of home home repair needs. Thank you for choosing AHS.

Nov. 16th, 2021

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Verified Customer

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Ernestine Young Wilson, NC

speed at caring for a situation and getting it completed in a timely manner

4 years ago

Reply from American Home Shield

Hi Ernestine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 16th, 2021

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Verified Customer

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Evelyn Monterrosa Semmes, AL

Service was prompt and professional. The person was on time and exprienced

4 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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P. DAmbrosio Laguna Niguel, CA

Quick to respond and have always sent good companies to do the repairs.

4 years ago

Reply from American Home Shield

Hello P. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Nov. 16th, 2021

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Verified Customer

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Rob Johnson Columbia, SC

Very easy from the first call to AHS to follow ups by contractors

4 years ago

Reply from American Home Shield

Hi Rob. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Nov. 16th, 2021

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Verified Customer

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Walter Lee Dominguez Cibolo, TX

Good service, but at times some contractors are unresponsive

4 years ago

Reply from American Home Shield

Hi Walter. Thank you for your feedback. We value your opinion and are happy to hear that you have been pleased with the service. Please let us know anytime there is an issue that we need to address and we will be happy to provide a resolution for you.

Nov. 16th, 2021

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Verified Customer

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Jeff Morgan Independence, OR

Incompetent. Took weeks to resolve my issue and you're over seas help desk support is terrible. It's obvious they are reading from a script and that simply doesn't work!

4 years ago

Reply from American Home Shield

Hi Jeff. Thank you for your feedback. I am sorry to hear that your service issue was not resolved to your satisfaction. I would be happy to speak with to address your concerns further.

Nov. 17th, 2021

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Verified Customer

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Kelly Trent McKees Rocks, PA

I feel the company was not honest with me. Each representative told me different things and I ended up paying for my own repairs.

4 years ago

Reply from American Home Shield

Hi Kelly,
I hate to hear about your AHS experience. I would be glad to speak with you to address the issues that occurred.

Nov. 16th, 2021

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Verified Customer

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Mike Thwaites Tampa, FL

The technician sent out was awesome! Professional and got in and out.

4 years ago

Reply from American Home Shield

Hi Mike. We aim to provide our members with prompt and reliable service. Thank you for taking time to let us know we were able to do so for you. We look forward to working with you again.

Nov. 8th, 2021

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Verified Customer

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Virginia Woodbridge, VA

They are responsive and got problems with my appliances resolved quickly.

4 years ago

Reply from American Home Shield

Hi Virginia. Thank you for letting us know about your experience. One of our main goals is to provide our members with prompt and dependable service. We appreciate the opportunity to have been able to do so for you.

Nov. 8th, 2021

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Verified Customer

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CLARENCE Wilson Vallejo, CA

Service was prompt and problem was fixed swift and professionally

4 years ago

Reply from American Home Shield

Hi Clarence. It is wonderful to read about your experience. We are so happy that your service was prompt and professional. We can't wait to provide you with a great experience again.

Nov. 8th, 2021

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Verified Customer

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Yvonne Byrd Saint Louis, MO

They were very professional and knowledgeable of the problem and the solution

4 years ago

Reply from American Home Shield

Hi Yvonne. Thank you for taking time to let us know how efficiently your repair problem was resolved. It is great to know you were pleased with the service you received. We look forward to taking care of next repair need as well.

Nov. 8th, 2021

American Home Shield Reviews