American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kristin Mackrell Lorain, OH

They are fast and efficient. Any time I call they send someone by the next day

4 years ago

Reply from American Home Shield

Hi Kristin. Thank you for taking time to review your AHS experiences. We are so happy to hear that you have been pleased with the level of service you have received. We look forward to providing this same level of service for your next repair experience as well.

Aug. 3rd, 2021

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Verified Customer

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Rodney Kelly Fresno, TX

Always on time and knowledgeable about his assignment to repair

4 years ago

Reply from American Home Shield

Rodney, thank you. We are so happy to hear about your positive experience. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Aug. 3rd, 2021

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Verified Customer

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Pati Douglas McKinney, TX

always prompt & professional. explains the correction to the problem.

4 years ago

Reply from American Home Shield

Hi Pati,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Deanna Watts Rockford, IL

Ben was great! went out of his way to fit us in his schedule.

4 years ago

Reply from American Home Shield

Hi Deanna. Thank you for your review. It is great to hear that Ben went out of his way to help you. We always want you to have confidence in the service we provide and we look forward to taking care of your next repair need. Thank you for being a valued member of AHS.

Aug. 3rd, 2021

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Verified Customer

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Erfilie Petitfort Riverview, FL

Garage door jam was fixed by professional and is still working now

4 years ago

Reply from American Home Shield

Hi Erfilie. Thank you for time in letting us know how we are doing. We always do our best to provide professional and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for choosing AHS.

Aug. 3rd, 2021

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Verified Customer

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Andrew Butler Montgomery, AL

Good job on the RR of my Air Handeler system my Myers Heating and Air.

4 years ago

Reply from American Home Shield

Hi Andrew. Thank you so much for taking time to rate your HVAC repair experience. We always want you to know you can count on the service we provide. Thank you for trusting AHS as your home warranty company.

Aug. 3rd, 2021

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Verified Customer

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COURTNEY T BARNES Franklin, PA

Great service. The technicians are fixing our issues. Highly recommend AHS.

4 years ago

Reply from American Home Shield

Hi Courtney. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Aug. 3rd, 2021

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Verified Customer

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Joanna Keith Waverly, MO

Helpful but long hold times. Some of contractors are not good.

4 years ago

Reply from American Home Shield

Hi Joanna. Thank you for your review. . We value your opinion and welcome your feeback. Its very good to hear that you have found your warranty coverage to be helpful. We appreciate your patience when you experience longer than normal hold times. We look forward to providing you more positive experiences in the future.

Aug. 3rd, 2021

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Verified Customer

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Jason Ruitenbach Missouri City, TX

Nothing is covered under the warranty that is provided, I have spend more money on a contractor then things that need to get fixed

4 years ago

Reply from American Home Shield

Hi Jason, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Margarita Regalado El Paso, TX

Fast and easy. Called them and they fix my problem the next day

4 years ago

Reply from American Home Shield

Hi Margarita. It is wonderful to hear that your problem was fixed the next day. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Jul. 30th, 2021

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Verified Customer

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Irie Williamson Missouri City, TX

Have promptly gotten to my house and taken care of the problem

4 years ago

Reply from American Home Shield

Hi Irie. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Jay maupin Palm Desert, CA

I‚Äôve paid almost $2,000 to get my air conditioning repaired. Your so called insurance company has covered on cent towards my repairs. Just another rip off.

4 years ago

Reply from American Home Shield

Hi Jay,
I hate to hear about your most recent AHS experience and the non-covered cost paid to have the AC system repaired.

Aug. 6th, 2021

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Verified Customer

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Jennifer Houston, TX

Very professional!!! The people are courteous and friendly.

4 years ago

Reply from American Home Shield

Hi Jennifer. Thank you so much for the review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Jul. 30th, 2021

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Verified Customer

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Leon Riverdale, GA

I called them American home shield and they got right on it went out next day

4 years ago

Reply from American Home Shield

Hi Leon. It is really wonderful to hear that you were happy with the service you received. We look forward to taking care of your next repair with this same level of service.

Jul. 29th, 2021

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Verified Customer

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Ray Norfolk, VA

Quality Service that meets all of my needs for my residence

4 years ago

Reply from American Home Shield

Hi Ray. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 29th, 2021

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Verified Customer

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Sureshni Chandra Riverside, CA

I paid $100 deductible plus $600 cash when the repair man came to repair my AC. Seems like the contract is saying something else than what really you pay...Just to add freon

4 years ago

Reply from American Home Shield

Hi Sureshni. Thank you for letting us know about your concerns with your AC coverage. I would be happy to speak with your further to address this issue.

Jul. 30th, 2021

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Verified Customer

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Yue Juan Jang Las Vegas, NV

Very helpful and very easy to get help, we like it very much!

4 years ago

Reply from American Home Shield

Hi Yue Juan. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 29th, 2021

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Verified Customer

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Ravikanth Gangarapu Austin, TX

Smooth and told about the cost upfront. Work was done within a week.

4 years ago

Reply from American Home Shield

Hi Ravikanth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2021

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Verified Customer

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Corinne Ulstad Avondale, AZ

The technician did an excellent job. He was ontime and polite.

4 years ago

Reply from American Home Shield

Hi Corinne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Debra Le Bel Fresno, CA

It takes too many calls to resolve issues. Repair authorizations take too long. Contractors are not reliable and AHS denied my request for a different contractor.

4 years ago

Reply from American Home Shield

Hi Debra,
I would like to thank you for bringing this issue to our attention. I would be glad to speak with you to get the issue resolved.

Aug. 6th, 2021

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Verified Customer

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ERIC T TRAILER Scottsdale, AZ

Multiple, successful repairs made with friendly and effective contractors

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 9th, 2021

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Verified Customer

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Felipe Las Vegas, NV

Great service thanks to the company‚Äôs that work with them

4 years ago

Reply from American Home Shield

Hi Felipe,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Jessica Tipton West Chester, PA

It has always been a great experience. Quick response with our calls.

4 years ago

Reply from American Home Shield

Hi Jessica. One of our main goals is to provide prompt and reliable service that our members can depend on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 30th, 2021

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Verified Customer

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Kathryn McLoughlin Las Vegas, NV

I've been without a functional washing machine for over a week and a half and no word if the part has been ordered yet.

4 years ago

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Verified Customer

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LO Newnan, GA

Needed a repair, paid online and the service was completed the next day as scheduled

4 years ago

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Verified Customer

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Marc Evans Lanham, MD

I‚Äôm not pleased with the service of the companies that you use and the customer service reps can be very dismissive and not understanding of problems

4 years ago

Reply from American Home Shield

Hi Marc,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 6th, 2021

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Verified Customer

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Barrington Pocock Denton, TX

Always responsive, seem to use reputable agents and good follow up

4 years ago

Reply from American Home Shield

Hi Barrington. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 30th, 2021

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Verified Customer

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Velma Bird Bloomington, IL

Excellent experience in every way!! No complaints‚Äîquick response!

4 years ago

Reply from American Home Shield

Hi Velma. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Jul. 30th, 2021

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Verified Customer

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Abby harris Fayetteville, AR

Great so far! Worth the more for new investors in their first home

4 years ago

Reply from American Home Shield

Thank you, Abby. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 30th, 2021

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Verified Customer

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Joe Gold Naples, FL

Reliable company. Most vendors used are pretty good to excellent.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Josh Great Falls, MT

I have had to claims and great so far. Quick service and very transparent.

4 years ago

Reply from American Home Shield

Hi Josh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Larry and Mildred Grant Chicago, IL

Great timely service great price and friendly service technicians

4 years ago

Reply from American Home Shield

Hi Larry & Mildred,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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MARGARET Hesperia, CA

Friendly service and took care of getting us back to be able to use our oven.

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Norma McCoy El Paso, TX

Easy to request service, reputable companies provide excellent service👍

4 years ago

Reply from American Home Shield

Hi Norma,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Cheryl Henderson Spokane, WA

Great service, time frame a little long (2weeks) it not only customer

4 years ago

Reply from American Home Shield

Hi Cheryl,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2021

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Verified Customer

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Dale West Orlando, FL

Still waiting on them to approve fixing the drywall that the plumbers they sent created when they did a re-pipe. It has been 2 weeks and I'm getting the runaround

4 years ago

Reply from American Home Shield

Hi Dale. I am sorry to hear that the drywall issue still has not been addressed. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 30th, 2021

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Verified Customer

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Yasmine Johnson Compton, CA

From the request of service to the repair was within a good time frame

4 years ago

Reply from American Home Shield

Hi Yasmine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Dwayne Bedwell West End, NC

AC trouble, very responsive this time. Easy to submit on line, not very responsive on phone

4 years ago

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Verified Customer

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Dana Farley Denison, TX

We have had good service from all the technicians who have worked on our issues.

4 years ago

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Verified Customer

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Bryan Front Royal, VA

It was great. Prompt service and fixed my issue right away.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2021

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Verified Customer

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Eugene Las Vegas, NV

Exce;;ent response by AHS staff to my request and then follow-ups.

4 years ago

Reply from American Home Shield

HI Eugene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Ruby Adkins, TX

AMAZING ALL AROUND on point will recommend to all my family and friends

4 years ago

Reply from American Home Shield

Hi Ruby,
Your feedback is more than appreciated and we thank you for the referrals.

Jul. 21st, 2021

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Verified Customer

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Sally Wiggins Monument, CO

Have had someone out to the house two times and both vendors were greatly.

4 years ago

Reply from American Home Shield

Hi Sally. It is so wonderful that your repair needs were taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Jul. 21st, 2021

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Verified Customer

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Sherry Stewart Kansas City, MO

Very professional good to have coverage. The worker knew what he was doing

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Steve Summers Lumberton, TX

Technicians did a great job, but disappointed I had to pay $75 dollars call out and $595 for work done.

4 years ago

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Verified Customer

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Steven Villareal Grants Pass, OR

Great. They are very fast and right in it. They are very easy to file a claim.

4 years ago

Reply from American Home Shield

Hi Steven. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Verified Customer

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Tabatha Dauphin Island, AL

Fast and courteous service. Responded quick with appointment for service.

4 years ago

Reply from American Home Shield

Hi Tabitha. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 21st, 2021

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Verified Customer

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Theresa Beverly Saint Leonard, MD

Problems are always resolved, but sometimes the wait can be longer.

4 years ago

Reply from American Home Shield

Hi Theresa. We greatly appreciate your time to provide a review of your experience. It's so good to hear that your problems have always been resolved. We appreciate your patience when wait times can be longer than anticipated.

Jul. 21st, 2021

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Verified Customer

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Tomika Jones Baltimore, MD

American Home shield is good and willing to correct their mistakes.

4 years ago

Reply from American Home Shield

Hi Tomika. We appreciate your time to review your experience with AHS. We value your feedback and opinion and look forward to taking care of your next repair need. Please continue to let us know how we are doing.

Jul. 21st, 2021

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Verified Customer

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vincent diaz San Bernardino, CA

They were quick and did the job with excellence. Friendly as well.

4 years ago

Reply from American Home Shield

Hi Vincent,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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