American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Zach C. Virginia Beach, VA

Quick response to request, professional technicians. Problem fixed.

4 years ago

Reply from American Home Shield

Hi Zach. Thank you for the 5 star rating. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 14th, 2021

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Verified Customer

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juan El Paso, TX

All claims take a long time to resolve, I've been with out A/C for.almost 1 month and it's almost triple digits

4 years ago

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Verified Customer

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Kelvin Tillage Vidalia, LA

The response time from the call to the company to the contractor is fast.

4 years ago

Reply from American Home Shield

Hi Kelvin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Leanne L Newman Woodway, TX

Good coverage. Professional service providers. Usually prompt service.

4 years ago

Reply from American Home Shield

Hi Leanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Lisa Scott Riverside, CA

Responsive and professional. Customer service is top notch.

4 years ago

Reply from American Home Shield

HiLisa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Marissa Jimenez San Antonio, TX

Super efficient and great service. The Appt took less than 20 minutes.

4 years ago

Reply from American Home Shield

Hi Marissa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Michael Holt Salt Lake City, UT

waited 45 minutes on hold to take to someone, and he did not help. Very upset, it has been a month waiting for my micro wave to be fixed!!

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for your feeback and letting us know you still need help with your microwave. We are here to assist you. I would be happy to speak with you and address this matter further.

Jul. 20th, 2021

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Verified Customer

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Nimitt S Thakore Buffalo Grove, IL

Good. Value for Money. Would Definitely Recommend to Friends and Family.

4 years ago

Reply from American Home Shield

Hi Nimitt,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Oneida Holman Valrico, FL

I like their responsiveness and the quality of their vendors.

4 years ago

Reply from American Home Shield

Hi Oneida,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Venita Walker Richmond, VA

Everything prompt efficent and proffesional and price reaonable.

4 years ago

Reply from American Home Shield

Hi Venita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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William Salomon Beaufort, SC

Great customer service, and value for the money. Coverage is fantastic.

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Ambra Napier Valley, AL

They were prompt. Had our air conditioning unit repaired fast.

4 years ago

Reply from American Home Shield

Hi Ambra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 16th, 2021

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Verified Customer

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Beverly Dorsey Atlanta, GA

There follow through is excellent. Have recommended them to friends

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Verified Customer

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Carla R. Daniels Columbus, OH

I have only had one call so far and they were prompt and quick to get me a service provider out.

4 years ago

Reply from American Home Shield

Hi Carla,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 27th, 2021

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Verified Customer

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Chithien Nguyen Harold, FL

Easy to submit claims. Wait time to get contractor to come out was reasonable!

4 years ago

Reply from American Home Shield

Hi Chithien,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 16th, 2021

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Verified Customer

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Denise Chesapeake, VA

Great customer service. Reasonable prices. Easy tech scheduling

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Verified Customer

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Diane Springfield, VA

I'm very pleased with prompt and professional service I have received.

4 years ago

Reply from American Home Shield

Hi Diane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Ernesto Dechavez Porter, TX

Great service and friendly staff. Recieved service within 4 to 5 days.

4 years ago

Reply from American Home Shield

Hi Ernesto,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 16th, 2021

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Verified Customer

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Holley Izard Greenville, TX

AHS has lived up to our agreement and satisfied my requests on 3 repairs.

4 years ago

Reply from American Home Shield

Hi Holley,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 16th, 2021

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Verified Customer

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Jenni Chandler, AZ

It's easy to request service. So far, the app is justt friendly.

4 years ago

Reply from American Home Shield

Hi Jenni. It is so good to hear about the ease in which you have been able to request service. Thank you for trusing AHS to take care of your home repair needs.

Jul. 16th, 2021

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Verified Customer

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Jennie Rankin Jacksonville, FL

Timeliness is amazing. Quality contractors are always sent.

4 years ago

Reply from American Home Shield

Hi Jennie. Thank you for taking time to rate your service experience. We value you as an AHS member and will strive to continue to provide you with service you can count on.

Jul. 16th, 2021

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Verified Customer

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Karyn Annapolis, MD

They respond quickly and are efficient in making sure the repair happens as quickly as possible.

4 years ago

Reply from American Home Shield

Hi Karyn,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Verified Customer

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Lois Edwards Lakeside, VA

I have been very happy with the rapid response to any issues I have had

4 years ago

Reply from American Home Shield

Hi Lois. It is really good to hear about the rapaid responses you received to your service repair needs. We do our best to provide prompt and dependable service our members can count on. Thank you for trusting AHS.

Jul. 16th, 2021

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Verified Customer

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Manny Cape Coral, FL

Great customer service, on time, will have problem solve in no time, Great job

4 years ago

Reply from American Home Shield

Hi Manny. Thank you for taking time to let us know how we are doing. We welcome your feedback and want to work even harder to make sure we provide you with this same level of service for your future repair needs. Thank you for choosing AHS.

Jul. 16th, 2021

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Verified Customer

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Nicole Briggs Green Pond, SC

Requesting a repair was very easy and the company they work with did an excellent job.

4 years ago

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Verified Customer

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Paula Ellis San Antonio, TX

AHS I always fast in taking care of my request. Their quality is superb.

4 years ago

Reply from American Home Shield

Hi Paula. This really makes us so happy to hear. We appreciate you taking time to let us know about your experiences and we cannot wait to provide you with this same level of service for your future repair needs.

Jul. 16th, 2021

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Verified Customer

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PaulaK Mentor, OH

Quick responses to inquiries regarding services and follow-up.

4 years ago

Reply from American Home Shield

Hi Paula. We are so happy to hear that you received quick responses to your inquiries. We value your feedback and appreciate you being a valued member of American Home Shield. Please continue to let us know how we are doing.

Jul. 16th, 2021

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Verified Customer

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Richard C Kappmeier Modesto, CA

Very efficient and very quick response. Sub contractors have been excellent.

4 years ago

Reply from American Home Shield

Richard, we are so excited about your positive review. Your feeback is valued and it makes us work even harder to provide you with a great experience again in the future. Thank you for trusting AHS.

Jul. 15th, 2021

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Verified Customer

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Diane Kanally Chico, CA

First call for service took a month before I was contacted. Second call and tech came next day

4 years ago

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Verified Customer

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Ejj Lake Forest, IL

Mostly they send quality people who take pride in their work.

4 years ago

Reply from American Home Shield

Hi Ejj,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Robert B. Molloy Florence, AZ

Quick service and repair and the quality of the work performed

4 years ago

Reply from American Home Shield

Hi robert. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the privilege to serve you.

Jul. 8th, 2021

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Verified Customer

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Robert Duke Marana, AZ

In some instances their subcontractors have been fantastic and responsive, other tickets have taken months to resolve.

4 years ago

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Verified Customer

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J J Alfredo Vila San Antonio, TX

I received and excellent service with my A/C quickly and efficient.

4 years ago

Reply from American Home Shield

Hi J J,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 9th, 2021

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Verified Customer

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Larry Spitzer Montgomery, TX

Wait time on phone calls is astronomically long. You need a bathroom break while on hold

4 years ago

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Verified Customer

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Michele Thomas Archie, MO

American Home Shield has been amazing! Always prompt service and easy to use.

4 years ago

Reply from American Home Shield

Hi Michele,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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R Viteebo Lawrenceville, GA

AHS has always been very responsive and refers reliable and competent contractors.

4 years ago

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Verified Customer

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Raul Rodriguez

Very prompt and professional. They were able to set up a vendor very quickly and efficient

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Raul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Ronald Romano Sarasota, FL

My experience with AHS was outstanding on time and great service.

4 years ago

Reply from American Home Shield

Hi Ronald,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Rick Santa Fe, NM

In a couple of days we had our swamp cooler analyzed and repaired.

4 years ago

Reply from American Home Shield

Hi Rick. Thank you for your 5 star review of the service you received for your swamp cooler. We are so happy to hear that your problem was resolved quickly and efficiently. Thank you for choosing AHS.

Jul. 9th, 2021

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Verified Customer

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Stewart Hilbmann Winter Haven, FL

I called for service for my A/C and they replaced it, but I had to pay 100% of the replacement {Over $7,000.00}. Why?

4 years ago

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Verified Customer

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William Max Drechsel Gulfport, MS

Great pricing and service - peace of mind knowing I am protected.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Adam Greenstein Fort Lauderdale, FL

AT Appliances were sent out for 3rd time for dishwasher and can't fix it. I called Home Shield Monday to complain and then still haven't heard back from anyone.

4 years ago

Reply from American Home Shield

Hi Adam. I regret to hear the issue with your dishwasher has not been resolved. I would be happy to speak with and assist with resolving this matter.

Jul. 12th, 2021

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Verified Customer

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C Angel Todorovic Naples, FL

They are always there when I have a emergency or something fails in my house.

4 years ago

Reply from American Home Shield

Hi C Angel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Christian Salazar Whittier, CA

Takes way too long to get job orders approved and technicians to come out to fix the problem. It's taken an average two weeks to get things fixed

4 years ago

Reply from American Home Shield

Hi Christian, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Christiane Hayward Copperas Cove, TX

Fast and great service. Prompt response, good choice of local contractors.

4 years ago

Reply from American Home Shield

Hi Christiane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Christy Marietta, GA

Technician was very friendly and thorough in helping identify the problem.

4 years ago

Reply from American Home Shield

Hi Christy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

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Verified Customer

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Daniel Calhoon Columbus, OH

Great coverage and excellent service every time I use there service.

4 years ago

Reply from American Home Shield

Hi Daniel,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy the coverage!

Jul. 9th, 2021

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Verified Customer

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Geraldine Jefferson Trussville, AL

The timely manner in which they respond to a request for service.

4 years ago

Reply from American Home Shield

Hi Geraldine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Herver Torres Germantown, MD

very happy how the problem was resolved and the quickness it was made

4 years ago

Reply from American Home Shield

Hi Herver,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Janice E. Krieger Eufaula, OK

They have always been consistent with me and my needs. I'm a believer!

4 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

American Home Shield Reviews