American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Richard C Kappmeier Modesto, CA

Very efficient and very quick response. Sub contractors have been excellent.

5 years ago

Reply from American Home Shield

Richard, we are so excited about your positive review. Your feeback is valued and it makes us work even harder to provide you with a great experience again in the future. Thank you for trusting AHS.

Jul. 15th, 2021

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Verified Customer

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Diane Kanally Chico, CA

First call for service took a month before I was contacted. Second call and tech came next day

5 years ago

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Verified Customer

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Ejj Lake Forest, IL

Mostly they send quality people who take pride in their work.

5 years ago

Reply from American Home Shield

Hi Ejj,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Robert B. Molloy Florence, AZ

Quick service and repair and the quality of the work performed

5 years ago

Reply from American Home Shield

Hi robert. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the privilege to serve you.

Jul. 8th, 2021

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Verified Customer

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Robert Duke Marana, AZ

In some instances their subcontractors have been fantastic and responsive, other tickets have taken months to resolve.

5 years ago

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Verified Customer

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J J Alfredo Vila San Antonio, TX

I received and excellent service with my A/C quickly and efficient.

5 years ago

Reply from American Home Shield

Hi J J,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 9th, 2021

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Verified Customer

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Larry Spitzer Montgomery, TX

Wait time on phone calls is astronomically long. You need a bathroom break while on hold

5 years ago

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Verified Customer

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Michele Thomas Archie, MO

American Home Shield has been amazing! Always prompt service and easy to use.

5 years ago

Reply from American Home Shield

Hi Michele,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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R Viteebo Lawrenceville, GA

AHS has always been very responsive and refers reliable and competent contractors.

5 years ago

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Verified Customer

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Raul Rodriguez

Very prompt and professional. They were able to set up a vendor very quickly and efficient

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Raul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Ronald Romano Sarasota, FL

My experience with AHS was outstanding on time and great service.

5 years ago

Reply from American Home Shield

Hi Ronald,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Rick Santa Fe, NM

In a couple of days we had our swamp cooler analyzed and repaired.

5 years ago

Reply from American Home Shield

Hi Rick. Thank you for your 5 star review of the service you received for your swamp cooler. We are so happy to hear that your problem was resolved quickly and efficiently. Thank you for choosing AHS.

Jul. 9th, 2021

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Verified Customer

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Stewart Hilbmann Winter Haven, FL

I called for service for my A/C and they replaced it, but I had to pay 100% of the replacement {Over $7,000.00}. Why?

5 years ago

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Verified Customer

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William Max Drechsel Gulfport, MS

Great pricing and service - peace of mind knowing I am protected.

5 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Adam Greenstein Fort Lauderdale, FL

AT Appliances were sent out for 3rd time for dishwasher and can't fix it. I called Home Shield Monday to complain and then still haven't heard back from anyone.

5 years ago

Reply from American Home Shield

Hi Adam. I regret to hear the issue with your dishwasher has not been resolved. I would be happy to speak with and assist with resolving this matter.

Jul. 12th, 2021

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Verified Customer

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C Angel Todorovic Naples, FL

They are always there when I have a emergency or something fails in my house.

5 years ago

Reply from American Home Shield

Hi C Angel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Christian Salazar Whittier, CA

Takes way too long to get job orders approved and technicians to come out to fix the problem. It's taken an average two weeks to get things fixed

5 years ago

Reply from American Home Shield

Hi Christian, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Christiane Hayward Copperas Cove, TX

Fast and great service. Prompt response, good choice of local contractors.

5 years ago

Reply from American Home Shield

Hi Christiane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Christy Marietta, GA

Technician was very friendly and thorough in helping identify the problem.

5 years ago

Reply from American Home Shield

Hi Christy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

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Verified Customer

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Daniel Calhoon Columbus, OH

Great coverage and excellent service every time I use there service.

5 years ago

Reply from American Home Shield

Hi Daniel,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy the coverage!

Jul. 9th, 2021

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Verified Customer

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Geraldine Jefferson Trussville, AL

The timely manner in which they respond to a request for service.

5 years ago

Reply from American Home Shield

Hi Geraldine,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Herver Torres Germantown, MD

very happy how the problem was resolved and the quickness it was made

5 years ago

Reply from American Home Shield

Hi Herver,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Janice E. Krieger Eufaula, OK

They have always been consistent with me and my needs. I'm a believer!

5 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 9th, 2021

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Verified Customer

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Mack H Fox San Angelo, TX

Their Follow Through & Professionalism of their Local Service Providers.

5 years ago

Reply from American Home Shield

Hi Mack. Thank you for such a positive review. We strive to provide professional and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 8th, 2021

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Verified Customer

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Mason Macedonia, OH

Because of timely and efficient service. Ease of scheduling online.

5 years ago

Reply from American Home Shield

Mason, thank you for taking time to write a review. It's great to hear that you used the website with ease. We always want to take the hassle out of your home repair needs. We look forward to providing you with a great experience again.

Jul. 8th, 2021

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Verified Customer

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Osborn Portland, OR

No problems with service to date. AC fixed in a timely manner

5 years ago

Reply from American Home Shield

Hi Osborn. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 8th, 2021

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Verified Customer

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Andrew Saint Augustine, FL

They were quick to respond, and I was happy with the end result.

5 years ago

Reply from American Home Shield

Hi Andrew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Andrew Deel Barstow, CA

Excellent service and very punctual! I'd recommend to everyone!

5 years ago

Reply from American Home Shield

Hi Andrew,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 9th, 2021

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Verified Customer

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Damaris Gay Marietta, GA

Once you call in with a service need the response is immediately taking care,

5 years ago

Reply from American Home Shield

Hi Damaris,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Diane Jordan Little Rock, AR

They are reliable, my concern are met in a timely manner and very courteous .

5 years ago

Reply from American Home Shield

Good morning Diane,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Dorothy Casey Jetersville, VA

Always great service, quick responses, fair pricing for the coverage

5 years ago

Reply from American Home Shield

Hi Dorothy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Zane Fleming Edmond, OK

Short time with the Company, but response and service has been great!

5 years ago

Reply from American Home Shield

Hi Zane. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to hear that we have been able to do that for you.

Jul. 7th, 2021

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Verified Customer

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Kevin Carnino Kimberling City, MO

SLow to handle repair parts. Getting a contractor out is relatively fast but getting the needed parts seems to go into limbo and noone knows when

5 years ago

Reply from American Home Shield

Hi Kevin. I am sorry to hear that there has been a problem with getting parts to complete the repair. I would be happy to speak with you to try and resolve this matter.

Jul. 7th, 2021

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Verified Customer

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James Krikava Sanger, CA

Technician was very professional and aware of the problem did an excellent job.

5 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Charan Angara Cypress, TX

The service agents were prompt and service done to satisfaction

5 years ago

Reply from American Home Shield

Hi Charan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Mary Martinez Waco, TX

They always come through for me with the best contractors available.

5 years ago

Reply from American Home Shield

Hi Mary. Thank you for letting us know you are pleased with the service and contractors. We want you to know you can depend on AHS to take care of your repair needs. Please continue to let us know how we are doing.

Jul. 7th, 2021

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Verified Customer

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Amanda W Battle Rocky Mount, NC

They are quick and punctual and check up to see it the job is handled.

5 years ago

Reply from American Home Shield

Hi Amanda. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS as your home warranty company.

Jul. 7th, 2021

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Verified Customer

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Patricia Kierig Fort Worth, TX

They have always been very helpful with my husband being disabled

5 years ago

Reply from American Home Shield

Hi Patricia. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 6th, 2021

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Verified Customer

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JoAnn Hendry Tallahassee, FL

They try to do a fair assessment and work with the customer.

5 years ago

Reply from American Home Shield

Hi JoAnn. We appreciate your time in reviewing your experience with AHS. We want our members to kow they can trust in the service we provide. We are vey happy that you are finding the value in the coverage we offer.

Jul. 6th, 2021

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Verified Customer

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Eldon W.Courtney Hillsboro, OR

Very efficent and willing to help me with the repair of my garage door.

5 years ago

Reply from American Home Shield

Hi Eldon. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your garage door opener. Thank you for trusting AHS.

Jul. 6th, 2021

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Verified Customer

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Vj Halethorpe, MD

Very proactive, does not stop until the customer is satisfied

5 years ago

Reply from American Home Shield

Hi Vj. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 6th, 2021

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Verified Customer

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Ira Gilbert Sun City, CA

Very professional,great service. Problem solved! . Thank you

5 years ago

Reply from American Home Shield

Hi Ira. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 6th, 2021

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Verified Customer

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Edward Heckler El Paso, TX

Very prompt with response, sent plumbing company within 2 hours to check on ourcclaim

5 years ago

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Verified Customer

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Darlene Vale Atlanta, GA

Very responsive and companies that they engage are top notch.

5 years ago

Reply from American Home Shield

Hi Darlene. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences and we look forward to providing you with a great experience for your next repair need.

Jul. 6th, 2021

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Verified Customer

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Heather Janssen Rancho Cucamonga, CA

You still have not fixed our air con. Your customer service is outsourced. Your contractor does not listen and has not contacted us since our third request for service.

5 years ago

Reply from American Home Shield

Hi Heather. I am sorry to hear the issue with your air conditioning has not been resolved and that the vendor has not contacted you. I would be happy to speak with you further to assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Lois San Antonio, TX

Did not come through on AC replacement despite their own service provider (and 2 others) recommending it be replaced.

5 years ago

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Verified Customer

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Jeff jones El Centro, CA

Easy to make claims fast in responding and setting up appointments

5 years ago

Reply from American Home Shield

Hi Jeff,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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cori faust Pittsburgh, PA

Everything went smoothly and the tech fixed the problem quickly

5 years ago

Reply from American Home Shield

Hi Cori,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Karen Padillas Saint Johns, FL

Extremely poor customer service. Pay for the highest insurance and when an item breaks they still want you to pay an exorbitant amount of money to fix the machine.

5 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to rate your experience with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Jul. 9th, 2021

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Verified Customer

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Girish Tampa, FL

Good coverage, needs improvement in timeliness and need online chat availability

5 years ago

American Home Shield Reviews